TeamDynamix

Great tool with great people behind it.

Kommentare: The team is amazing. They listen to customers and work to constantly improve the product. It is great value for the money.

Vorteile:

Ease of use. Powerful reporting. Team behind it.

Nachteile:

Mobile experience is not as feature rich as the desktop version and is not as easy to use.

Purchasing TeamDynamix

Kommentare: Everyone we have met is very professional and responsive. The sales team is flexible and listened intently to our issues. The implementation planning and execution was excellent. On time, on budget, and our users are very satisfied with the PPM solution.

Vorteile:

Integrated ITSM/Help Desk and Project/Portfolio Management solution. An integration tool add-on that simplifies the integration to other systems such as HR management, active directory, etc.

Nachteile:

Felt that the cost of the integration software (iPaaS) was high compared to the cost of the core software .

Good Client Portal Usability, but needs more

Vorteile:

The client portal is simple and easy to use.

Nachteile:

The reporting mechanism has too much extra clicking to see what I want.

Powerful and easy to navigate and use

Kommentare: Extremely positive. I love their virtual online conference - Converge. In addition, their advisory groups are amazing and provide a great deal of insight and knowledge not only from the TDX group lead but from other users of the system. Agenda items are always relevant.

Vorteile:

Implementation was relatively smooth. TDX team great to work with and very knowledgeable, and readily available to provide recommendations. System is straightforward with minimal end user training.

Nachteile:

Although having several options, sometimes too many paths can overwhelm and confuse users.

TeamDynamix helps with all aspects of IT work

Vorteile:

Ease of use, scope of tools, range of options, ease of customization.

Nachteile:

Can be complicated to start. Need to have a good base for your processes before you start implementing.

Ultimate solution to ITSM, PPM and iPaaS needs. Relatable features.

Kommentare: TeamDynamix means business. It is exclusively the best.

Vorteile:

The most outstanding experience I have with TeamDynamix is it's flexibility and intuitiveness. Integration and implementation is a walk in the park. The self service portal is a good idea since no time is wasted. The tool is cost effective and quite user friendly.

Nachteile:

Basically, the PPM features lack that much flexibility and effectiveness. Improvement is needed. Otherwise, TeamDynamix is great.

TeamDynamix

Vorteile:

they are very easy company to work with.

Nachteile:

sometimes errors occur and it is hard to pinpoint the why without having to talk to customer service.

TD - Easy and Simple to Use

Vorteile:

It's simple and easy to use, and I was able to get good at using it and become efficient in my operations mostly just by experimenting with it

Nachteile:

I wish a few features were more fleshed out. It seems you can search for assets by past owner or status, but not past name. You also cannot enter inactive users to search by past owner. Being able to do both of these things would greatly help in managing out assets on TD.

Use this product, you won't regret it.

Kommentare: We have used 4 other ITSM tools and this one is by far the best one we have used and implemented. They are great to work with.

Vorteile:

This product has many features that are functional and easy to use. It has the ease of use that non-technical people can set it up and do updates. We love that we can also store out assets in it and link them to the Service Desk tickets.

Nachteile:

If there are features missing, the company listens and gets them added.

TDX Saved our Service Desk

Kommentare: As the implementation admin and current admin, TDX customer support has been amazing. We have used TDX reports to deliver meaningful data to our Six Sigma Green Belts, and have improved our service desk response time drastically.

Vorteile:

The reporting features are extremely flexible. Not only does it let you create meaningful dashboards, but the reporting will also help determine problem areas you may not have been aware of.

Nachteile:

At the time of purchase the UX was not overwhelming, but that is being corrected.

Decent Application for Incident Management, lacking for projects

Kommentare: TD has helped my team focus on the tickets that come in. We've opted to track projects in a different tool. Using TD for tickets allows our clients to search for fixes in the Knowledge Base or open a ticket from our portal.

Vorteile:

I like the SLA customizability of the application. You can have different SLA's for difference services within the app.

Nachteile:

The project side is just clumsy. It takes a lot of work to submit a project and even more to schedule it out nicely.

Higher Education-TeamDynamix is the Future

Kommentare: We are a high education institution that has been using TeamDynamix for almost two years now. TeamDynamix is about a million times better than our old ticketing system. It has helped my team becomes more efficient in how they handle tickets and our end users are so much happier using this product than our old one.

Vorteile:

I absolutely love how TeamDynamix lives and breathes efficiency. This product has helped improve the time it takes for my techs to resolve end users tickets. Another thing I love about TeamDynamix is their support personnel. Every time I have had to reach out to their support, they are always so nice and help to resolve the issue in a very timely manner.

Nachteile:

Sometimes I can get a bit overwhelmed with everything I can do in TeamDynamix. While it is not necessarily a bad thing that we can customize so many things, it has been a little bit of a learning curve.

TDX is Critical for my job

Kommentare: The company has great customer service

Vorteile:

TeamDymamic is crucial for me to do my job. I use it on a daily bases!

Nachteile:

I use the reports and the plan in all my meetings

Our First Year Quick Review - So Far

Kommentare: It is great that some of our suggestions were actually taken in count and implemented pretty quickly. Being the College's First line of service to users of Faculty/Staff & Students this is pretty nice.

Vorteile:

Highly customizable with a lot of power and development behind it. Very open to new technologies to be easily integrated.

Nachteile:

Everything for searching needs to be sourced through a report, difficult to find the most important information in details without building a form or layout of data.

Fully featured ITIL based ticketing system that has Project Management

Vorteile:

ITIL ticketing system that extends to ESM. It integrates in a fully integrated Project Management platform.

Nachteile:

UI is dated with too many popup windows. They are working on a full UI redesign to address this in a coming release.

TeamDynamix

Kommentare: Excellent. Support is fantastic. All our technicians are happy using the system. Allows us to voice our opinions and address those in the upgrades where possible.

Vorteile:

Easy to implement. Minimal coding is needed. Powerful. Allows automation.

Nachteile:

It does not allow creating new custom email notifiacations. The Support Reply email often is confused by the end-users when submitting new requests, thus the emails don't get processed.

Chatham University TDX integration

Kommentare: So far, so good...
It has been a pretty decent integration.
Andrey has been wonderful with helping and answering questions, and getting the answers if he didn't know off-hand the solution to problems.

Vorteile:

I like the layout of the Desktops and the way you can kind of customize the Desktops and make different desktops for different purposes. Ticket management is pretty straight forward, and I am able to use it just fine. I like being able to have and use response templates. I really like the client portal. It seems like it will be very user friendly for us (our clients) to use and I think it will become more and more useful as we add function and content to it.

Nachteile:

Here are the things I don't like: - You can not edit an update after it is saved. Web Help Desk allowed for that and it was a HUGE game-changer! - You can not highlight, use different fonts, bold, italic, or underline text or make anything a different color in the body of an update or anywhere in the ticket...Nothing to call attention to important content except maybe typing in all caps... - All the attachments are grouped together and off to the side. It would be very helpful to attach the attachments to the actual update you are working on or others are looking at, instead of having to refer to the list of attachments off to the side and have to (have someone) hunt the attachment down. - also not liking the fact that when looking at the tickets in the list of 'group tickets' or 'my tickets' there is not a better way to know what the ticket is for (can't see the description) except for the few words in the 'title' or 'subject' of the ticket. Can't count on clients to be precise and informative in one line. - Are the tickets acquiring their numbers by all people using Team Dynamics or just Chatham? It seems like there is a huge gap between numbers for it to be just Chatham, considering we haven't gone 'live' with TDX yet, don't have many people using it yet, etc...

TDX ITSM & PPM Review

Kommentare: TDX is pretty solid and I believe helps a lot of work order processes and makes things a lot easier to use. I would also like to add. It would be nice to have a function that makes sending messages to bulk work orders a much easier process. Right now I have to go through many hoops to do this. But overall pretty solid system!

Vorteile:

+ Easy-to-use interface + modern layout + Custom Desktop shortcuts

Nachteile:

- When opening a new work order it opens a new window instead of a new tab which clogs up my display with so many new open windows and it becomes hard to track work orders. I have to manually open work orders to new tabs by the right-click menu.

Easy to use, but works at a camel's pace

Kommentare: TDX is great when we were a bit looser with our fields and reporting, but I've grown to really dislike it as the information required from me is slow to resolve. Now that our organization is focusing on reports above all else I often feel like I'm fighting against the system.

Vorteile:

TDX is by far the most intuitive ticketing system I've used. Its reporting features are powerful and as a user it's very easy to understand.

Nachteile:

Input resolution is slow and often inaccurate. The "autocomplete" often lists something I typed in exactly near the bottom of the list, or sometimes not at all. It creates a very slow, clunky experience.

TeamDynamix is all it's cracked up to be!

Kommentare: VERY professional people to work with! I like how our implementation guy, [SENSITIVE CONTENT] helped us and guided us to set up to where we are now. Very intelligent and professional.

Vorteile:

What I like most is how easy it is to use, and how it's locked down---meaning you can't over configure it to death\.

Nachteile:

I don't like that you cannot add an attachment inside of a ticket. To me, that was almost a no brainer-MUST have. I also dontl like that what is referred to as configuration management is really only asset management.

Teamdynamix at FAU

Kommentare: Since the start we have had a great experience with TeamDynamix. From the beginning, they've listened to their customers and have enhanced the tool based on that feedback. They provide great support when needed. They promote collaboration and knowledge sharing amongst their customers and their annual conference is a great way to connect with other customers.

Vorteile:

What I like most about Teamdynamix's solution is that all modules are included in one package and it's up to you what you want to use. Other companies often charge for each module separately. The TDX solution is easy to use and the implementation was very fast.

Nachteile:

I would like to see Teamdynamix create a mobile app. The other thing I'm missing as an admin is the ability to customize the attributes when designing a form. For example, I would like to be able to put two attributes next to each other.

Great Service Management Platform

Vorteile:

TDX has evolved each year since we've implemented and I like how they listen to and work with their customers when considering and developing each product enhancements

Nachteile:

Our Asset tracking is in place and functional but there is a lot of space for improvement in how the platform integrates asset management with tickets, and the users associated. There is a lot of potential here and we'll be looking towards that as we build our asset inventory out further into the tool.

Amazing TeamDynamix

Vorteile:

Having the capability to track tickets, continously update them, escalate/descalate, assign capability and user to technician interaction is what I like most about this software.

Nachteile:

When you assign a ticket to yourself, you have to reassign it back to the main que, or else; if you just unassigned it, it will never be seen by others.

Tdx

Kommentare: We started using TDX at the height of the pandemic, and I think a lot of us were fearful switching at such a crucial time but the training and resources made the transition smoother than expected.

Vorteile:

Hi TDX, I've used a number of ticketing systems including Salesforce, service now, spice works, and now tdx. I'm just getting started on creating an application for school of music within the UofM application. I find the trainings and kbs very helpful. I just finished up doing our import for assets. I will say that I struggled a little on the asset import because I wasn't incredibly familiar with how to make some adjustments automated within excel. That said, tdx is a powerful tool and once you can navigate it, it's gold. I think the best function is the flexibility in reporting and the creation of customized forms.

Nachteile:

I think that having everything pop open in its own window is a bit of a learning curve for some, but honestly that can be overlooked.

TeamDynamix

Vorteile:

Ease of customization and responsiveness of the company.

Nachteile:

We would like to have a mobile app designed for technician use. We would like end users to be able to submit assets in incident tickets that aren't assigned to them.