Was ist Sprout Social?

Sprout Social bietet Social-Media-Engagement-, Publishing-, Analyse-, Listening- und Berichterstattungslösungen für führende Agenturen und Marken wie Hyatt, Anthropologie, GrubHub, Ogilvy, Leo Burnett, Evernote und Zipcar. Sprout ist über Webbrowser, iOS und Android erhältlich und ermöglicht Marken, das soziale Management zu vereinfachen, teamübergreifend zusammenzuarbeiten und ein außergewöhnliches Kundenerlebnis zu bieten. Sprout Social unterstützt Facebook, Twitter, Instagram, LinkedIn und Google+.

Wer verwendet Sprout Social?

Sprout hilft Agenturen und Unternehmen – großen wie kleinen – durch effektive Tools für das Engagement, die Veröffentlichung, das Zuhören und die Analyse wirklichen geschäftlichen Nutzen aus sozialen Medien zu ziehen.

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Bewertungen über Sprout Social

Durchschnittliche Bewertung

Gesamt
4.4
Benutzerfreundlichkeit
4.4
Kundenservice
4.3
Funktionen
4.2
Preis-Leistungs-Verhältnis
4.0

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1’000
  • >1’001

Bewertungen nach Punktzahl finden

5
54%
4
36%
3
8%
2
1%
1
1%
Eli
CEO
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great piece of software, bad customer support.

4.0 vor 8 Monaten
Untertitel auf Deutsch sind im Videoplayer verfügbar
Greg
Greg
Founder & Creative Director in USA
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Sprout Social is a social media management tool.

5.0 vor 8 Monaten

Kommentare: Overall our experience has been very positive. We've found Sprout Social to be easy to setup and use, and also easy to teach to some of our less tech savvy customers. They really like the ability to login and review posts all at once from a single screen.

Vorteile:

We most like the ability to manage multiple accounts easily. We manage over 20 social media accounts across several platforms using Sprout Social and we have always found it very intuitive and easy to use. Adding new accounts is easy and there are several features that add value to the product that we use regularly.

Nachteile:

Pricing when you're adding multiple additional accounts is confusing, especially for agencies who may want to use Sprout to manage all agency accounts. Single accounts can only manage 10 profiles without upgrading which for an agency is a limit we hit very quickly.

Marie Jeanne
Marie Jeanne
CEO in Kamerun
Verifizierter Nutzer auf LinkedIn
Internet, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Sprout social best social media management software.

4.0 vor 9 Monaten

Kommentare: Sprout social allowed me to optimize the customer relationship, and to be more visible on social networks.

Vorteile:

What I liked the most about this software is the ability it gives us to be more present on social networks.

Nachteile:

What I liked least about this software is that many are not interested in it yet and beginners find it difficult to immerse themselves.

Maryam
Marketing Coordinator in Jordanien
Bildungsmanagement, 501–1’000 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

It enables us to control our social media accounts and manage interactions efficiently

5.0 letzten Monat Neu

Kommentare: Thanks to its robust suite of features and tools, Sprout Social has facilitated the streamlining of our posting processes, as well as the management of follower interactions across numerous social media platforms. Additionally, it enables us to monitor comments, collect data, and access advanced analytics that aid in evaluating our success.

Vorteile:

I appreciate how Sprout Social consolidates numerous services into one platform, allowing us to easily manage all social media responses and inquiries. The ability to create sub-boxes and categorize them based on topics and events helps us better comprehend customer feedback and inquiries. Additionally, Sprout Social streamlines social media management by providing collaboration tools that allow us to easily seek feedback and approval from admins before publishing. The scheduling feature also enables us to plan posts across multiple platforms in advance. The listening feature is also useful in providing us with valuable news and data on a wide range of topics. Furthermore, Sprout Social allows us to capture and organize important data, which can be displayed in a structured manner through its reporting capabilities.

Nachteile:

The limitations of Sprout Social are relatively minor in my experience. Occasionally, the alert system may not function properly, resulting in delayed notifications that can hinder the promptness of necessary actions, particularly if the alert pertains to a publishing failure on one of the platforms.

Cassie
Digital Marketing Manager in USA
Automotive, 5’001–10’000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Idea is great, follow through not so much..

3.0 vor 3 Jahren

Kommentare: I would say I'm pretty neutral about it. I was so excited about using them but if I could rewind time I never would have switched.

Vorteile:

I manage 13 different social media accounts so I need scheduling software to keep up with everything! The majority of the reports on sprout are the same as you can find on your social media channel, but having everything in one place makes reports easier.

Nachteile:

We have had some issues with Sprout since we signed up and the customer service along with the follow-through has been less than ideal. First off you have no account manager, the guy who signed us up washed his hands of us the second he got the check. I found this out when we were having issues connecting our Instagram. After 2 MONTHS, yes 2 months, of talking to support and engineers none of which could help us solve the issue we finally spoke with someone who had an idea of what was going on. After a couple of hours on the phone with him, everything was all fixed, except it wasn't truly fixed. The next day we discovered that since they were having issues connecting our business FB to our business Instagram they just created another business page for us to connect it to. So now we have a business page out there that isn't ours that we can't get Fb to remove. In addition to this major issue we have has small ones such as not being able to post a gif, and not being able to post multiple photos to Instagram through the desktop. It seems the more we use Sprout the more we realize it is not up to par.

Dieudonné
Social Media Manager in Togo
Onlinemedien, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Fantastic Social Media Management Tool - Sprout Social

5.0 vor 4 Monaten

Kommentare: Overall, I have had a very positive experience with Sprout Social. It is a great tool for managing social media accounts, and I have found it to be very helpful in helping me grow my presence online. The user interface is intuitive and easy to use, and the reporting features are top-notch. Highly recommend!

Vorteile:

I have been using Sprout Social to manage my social media presence for quite some time now and I can honestly say that it has been an absolute pleasure. The dashboard is extremely user-friendly and intuitive, and the features are laid out in a very logical way. It's easy to manage multiple accounts and the reporting features are great. Highly recommend!

Nachteile:

One of the main issues I have with Sprout Social is that it can be quite expensive compared to other social media management tools. There are also some features that I feel are lacking, and it would be nice if there were more options for customizing reports and other views.