--- description: Detaillierte Informationen über Rezdy zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Rezdy Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Reservierungssoftware](/directory/20032/reservations/software) > [Rezdy](/software/122690/rezdy) # Rezdy Canonical: https://www.capterra.ch/software/122690/rezdy Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.ch/software/122690/rezdy?page=2) > Rezdy ermöglicht es Kund\*innen, Online-Buchungen durchzuführen, Ressourcen zu verwalten und sich mit einigen der größten Reiseunternehmen der Welt zu verbinden. > > Bewertung: **4.5/5** von 237 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Rezdy? Rezdy wurde für Touren-, Aktivitäts- und Sightseeing-Anbieter\*innen sowie Unternehmen für Kreuzfahrten, Shuttlebusse, Charterservices und Autovermietungen konzipiert. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 237 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Rezdy - **Region**: Surry Hills, Australien - **Gegründet**: 2010 ## Gewerblicher Kontext - **Startpreis**: $ 49.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Amerikanisch-Samoa, Amerikanische Jungferninseln, Anguilla, Antigua und Barbuda, Armenien, Aruba, Aserbaidschan, Australien, Barbados, Belarus, Bermuda, Bhutan, Bosnien und Herzegowina, Brasilien, Britische Jungferninseln, Brunei, China, Cookinseln, Costa Rica, Dänemark und 87 weitere ## Funktionen - Anmerkungen zur Reservierung - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Dashboard Software - Elektronische Zahlungen - GDS-/OTA-Integration - Gruppenreservierungen - Integration in die Buchhaltung - Kalenderverwaltung - Kundenbetreuung - Kundendatenbank - Kundenmanagement - Lieferanten-Management - Online-Buchung - Paketerstellung - Preismanagement - Raten-Management - Rechnungsmanagement - Reiseplan erstellen - Reservierung-Management - Reservierungs-Management - Ressourcenmanagement - Terminplanung - Vertrags-/Lizenz-Management - Zahlungsabwicklung - Zentrales Reservierungssystem ## Integrationen (16 insgesamt) - Apple Pay - Bookeasy - Fotaflo - Google Calendar - Google Pay - Google Sheets - Mailchimp - PayPal - Smartwaiver - Stripe - Wherewolf - WordPress - Xero - Zapier - authorize.net ... und 1 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Reservierungssoftware](https://www.capterra.ch/directory/20032/reservations/software) ## Ähnliche Kategorien - [Reservierungssoftware](https://www.capterra.ch/directory/20032/reservations/software) - [Reiseveranstalter Software](https://www.capterra.ch/directory/20033/tour-operator/software) - [Reisebüro-Software](https://www.capterra.ch/directory/20034/travel-agency/software) - [Vermieter Software](https://www.capterra.ch/directory/30116/rental/software) - [Travel Management Systeme](https://www.capterra.ch/directory/31057/travel-management/software) ## Alternativen 1. [Ezus](https://www.capterra.ch/software/190113/esus) — 4.7/5 (61 reviews) 2. [WeTravel](https://www.capterra.ch/software/163474/wetravel) — 4.8/5 (524 reviews) 3. [Bókun](https://www.capterra.ch/software/178518/bokun) — 4.7/5 (456 reviews) 4. [Peek Pro](https://www.capterra.ch/software/142459/peek-pro-tour-operator-software) — 4.7/5 (795 reviews) 5. [FareHarbor](https://www.capterra.ch/software/135106/fareharbor) — 4.7/5 (1127 reviews) ## Nutzerbewertungen ### "Too many missing features" — 3.0/5 > **Frank** | *19. Februar 2019* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Rezdy is fairly easy to use, if you have products with fixed timings (e.g. tours that start at fixed times and have fixed durations). And if you only need english as language. > > **Nachteile**: There are many cons: - no native multi-language support (e.g. emails can't be configured for different languages) - rental products with open timings (means the customer can enter the start and end time) are basically unmanageable. in addition rezdy has blocked resource management for rental products, so forget it to manage your rental equipment with rezdy - email handling is very bad: you don't see emails that where sent out (just the time stamp of sending, but not the content). You can't configure own email templates, you're stuck with the fixed set of email templates that rezdy has implemented. Say you need different emails for guided tours and for rentals, or different emails for different product status (pending, confirmed etc), rezdy does not offer a solution for this - handling of feature requests is very very poor. They even closed the forum for feature requests some months ago, with no substitution as of now. If you send them a request as email, they let you down most of the times, saying "we don't have this feature" and "there is no ETA when it will be implemented", and to top this behavior, your ticket is always being marked as "Solved", with no chance for you as a customer to follow up on open requests. Rezdy seems to think that if they replied in an unsatisfying way to the customer the topic is "solved" .... > > Test thoroughly before you go with rezdy. If you find some topics which are not satisfying your demands, be prepared that you will never get it implemented. I'm rezdy customer since 2016, I know what I'm talking about. I'm still with rezdy because I have too many products in there and my staff is trained to address the shortcomings of rezdy with a bunch of workarounds. ----- ### "Very Good Software bad support" — 5.0/5 > **LEO** | *22. Oktober 2018* | Unterhaltung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It is a very complete solution for tours and activities. Once you understand how it works, it is a very good way to prepare your company for growth. > > **Nachteile**: We warned Rezdy many times about a problem when Brazil should get into Daylight Saving Time. The Brazilian government stated that in 2019 the DST would be postponed in 2 weeks. Sessions had wrong times and iit would not be available in Expedia for the same reason. The support team used to be very attentive to our demands, but there has been a sudden change in behavior lately. We are a big company with more than 1,000 bookings/month, and Rezdy's lack of support is compromising the entire company. Activities and transfer are booked at a certain time, but the document sent to the passengers states a different time and sometimes a different day\! Clients are feeling suspicious about this change in times and dates, even if we explain that it is a system's problem. Pick up times in tours have been changed automatically and clients are getting impatient about that. We have been trying to receive and urgent answer from the support team, even calling them, but no answer. This is completely awkward, considering their previous behavior (answering promptly). Some of our suggestions are to create sessions 1 year long (not 6 months), create a way to make multiple language versions of the same product (not having to clone many times) and create subdivisions for the product description (ITINERARY, INCLUSIONS, EXCLUSIONS, KNOW BEFORE YOU BOOK ETC.) > > Overall: we have a serious situation going on, and it seems they couldn't care less. It is jeopardizing the entire company. We had to build a task force on a Sunday to try to organize things manually to minimize all the problems caused by the system. ----- ### "A very good softwork, but It needs some improvments." — 5.0/5 > **Verifizierter Rezensent** | *19. Januar 2024* | Eventservice | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Payments Reminders Online booking Reports > > **Nachteile**: Some times I need to speak with a person online and share my screen to solve a problem. This is not possible, and on some occasions, it will save me a lot of time. > > It's an overall very good soft work, with very strong payment, remainder, and many more features. But it will be very nice to have an account manager in which I could inform in case of a problem. ----- ### "Rezdy was NOT was I was hoping it would be." — 1.0/5 > **Shawn** | *4. April 2026* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: They built me a beautiful website. It works well, and its perfectly flexible and works well for my business. > > **Nachteile**: The way rezdy is built. Some of it feels like it's in windows 95. It's very complex and I found it not user friendly at all. > > After switching to Rezdy and using it for several months, I can confidently say it has not worked for my business. Despite a sales representative assuring me it would be a great fit, the reality of day-to-day use told a very different story — one that involved countless conversations with online support staff and multiple personal calls with various employees trying to help me make it work. My business is exclusively private tours, and flexibility is at the core of what we offer. Almost immediately after setup, I discovered through conversations with Rezdy staff that the add-on functionality didn't work the way I had been sold on. My business uses per-person tiered pricing, and I needed my add-ons to follow the same structure — that's not how Rezdy handles it. As a one-man operation, I need my booking system to be set-it-and-leave-it. Instead, I found myself getting multiple bookings per day — something I had specifically said I didn't want from the very beginning. It turned out the system had been set up incorrectly from the start, which I only discovered after the problem had already affected my business. More recently, when I added a new product and went to connect it to OTAs, I was told that Rezdy and Viator together do not support a minimum party size of two — it has to be one. I have tours that genuinely don't make sense for a single person, and having no way to enforce a two-person minimum when connecting to OTAs is, in my opinion, a significant oversight. To be clear, this is not a reflection on the people at Rezdy — the staff were kind, patient, and genuinely tried to help. They also built me a beautiful website. Rezdy is a versatile platform with a lot of capability. It just wasn't built for the way my business operates. The constant need to log on, troubleshoot, and optimize became a real burden, and ultimately the software couldn't deliver what I was promised at the start. ----- ### "Bait and Switch Pricing. DO NOT USE" — 1.0/5 > **Brad** | *24. Januar 2026* | Fischerei | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The usability and interface is great. For a simple business operations it is clean and optimal. Not over complicated > > **Nachteile**: Bait-and-switch pricing once you’re locked in We signed up to Rezdy on the clear understanding that pricing was a monthly fee plus $1 per offline booking. That suited our fishing business perfectly — we are highly weather-dependent and primarily take bookings in person, while potentially moving to online bookings via a website in the future. Throughout the entire setup and onboarding process, there was no mention whatsoever that we would later be told our plan was unsuitable, that we would be required to change plans, or that offline bookings would ever be subject to percentage-based fees. We were never told there was any requirement to be online or to use Rezdy for payments. We invested months setting up the system, learning the software, and integrating it into our operations. Then, three to four months in — once we were comfortable and reliant on the platform — Rezdy abruptly informed us that we had to change plans because it was supposedly more suitable for our business. When we asked to compare plans, we were pushed toward a Marketplace plan that: Is not displayed anywhere on their website Charges 3% of all bookings, online or offline Applies even though we do not take payments through Rezdy Applies even though bookings are manually entered In other words, Rezdy is now seeking a percentage of our revenue for bookings they did not generate and payments they do not process. When we stated that we wished to remain on the Foundation plan we originally signed up for, we were given an ultimatum: switch to the new plan within three days or leave the platform entirely. This is not transparency or fair dealing. It is a classic bait-and-switch, timed precisely when a business is most embedded in the software and leaving is most disruptive. Rezdy may suit businesses that operate fully online and process payments through the platform. For weather-dependent or in-person operators, proceed with extreme caution — the pricing you sign up to may not be the pricing you’re allowed to keep. Extremely disappointing experience. > > Bait and switch pricing. We were completely misled be our Account Executive and never informed of the requirements of the plans before they forced us to switch plans to charge us about 10 fold as much. ----- Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.ch/software/122690/rezdy?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/122690/rezdy) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten