--- description: Detaillierte Informationen über Ytel zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Ytel Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Prädiktive Wähler](/directory/30597/predictive-dialer/software) > [Ytel](/software/123451/x5-cloud-contact-center) # Ytel Canonical: https://www.capterra.ch/software/123451/x5-cloud-contact-center Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/123451/x5-cloud-contact-center?page=2) > Cloud-Kontaktcenter- und Kommunikations-API-Lösungen. Ideal für großvolumige Multi-Channel-Kampagnen und Kundenbetreuung. > > Bewertung: **3.9/5** von 26 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Ytel? Unternehmen, Agenturen und Organisationen, die mit einer Massenzahl von Kundschaft und Kontakten für Kampagnen und Kundenbetreuung interagieren. Zu der Kundschaft zählen Unternehmen aus den Branchen Solar, Hypotheken, Automobil, Politik, Lead-Generierung und mehr. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.9/5** | 26 Nutzerbewertungen | | Bedienkomfort | 3.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 60% | (6/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Ytel - **Region**: Foothill Ranch, USA - **Gegründet**: 2012 ## Gewerblicher Kontext - **Startpreis**: $ 100.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Aufzeichnung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Bedarfsplanung - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung über Anrufe - CRM-Systeme - Call-Center-Management - Computer Telephony Integration - Dateitransfer - Eingehende Berichterstattung - Für Call Center - Gesprächsdauer - IVR - Inbound Callcenter - Kampagnenmanagement - Kontaktmanagement - Leistungskennzahlen - Listen-Management - Mitarbeitereinsatzplanung - Outbound-Berichterstattung - Outbound-Callcenter - Power Dialer - Protokoll über Personen, die geantwortet haben - Prädiktive Wähler - Rückruf-Terminplanung - SIP-Trunking - Text in Sprache (verwandeln) - Umleitung der Anrufe - Verwalten nicht bearbeiteter Anrufe - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) ## Integrationen (8 insgesamt) - HubSpot Marketing Hub - Keap - Salesforce Marketing Cloud - SugarCRM - Velocify - Zapier - Zendesk Sell - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Prädiktive Wähler](https://www.capterra.ch/directory/30597/predictive-dialer/software) ## Ähnliche Kategorien - [Prädiktive Wähler](https://www.capterra.ch/directory/30597/predictive-dialer/software) - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.ch/directory/30231/ivr/software) - [Software zur Anrufaufzeichnung](https://www.capterra.ch/directory/30533/call-recording/software) - [Dialer Software](https://www.capterra.ch/directory/30999/auto-dialer/software) ## Alternativen 1. [Ringover](https://www.capterra.ch/software/169627/ringover) — 4.7/5 (859 reviews) 2. [Amazon Connect](https://www.capterra.ch/software/1017140/amazon-connect) — 4.5/5 (92 reviews) 3. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1754 reviews) 4. [CallHippo](https://www.capterra.ch/software/159578/callhippo) — 4.4/5 (675 reviews) 5. [CXone Mpower](https://www.capterra.ch/software/134775/incontact-call-center-software) — 4.2/5 (581 reviews) ## Nutzerbewertungen ### "An excellent program that scales up well with our company, increasing calls and efficiency." — 5.0/5 > **Verifizierter Rezensent** | *6. Mai 2018* > > **Vorteile**: This has been an excellent experience, with a UI that's easy to use and full of features. Reports are powerful and our outbound calls have become nearly effortless. > > **Nachteile**: There are no major cons with the software that we've experienced, so we're extremely satisfied. We experience minor delays when hanging up with callers but the delay is so minimal we never notice. Otherwise, all network interations are immediate. ----- ### "Ytel: Efficient Dialer" — 4.0/5 > **Jessy** | *25. Juli 2019* | Immobilien | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Ytel is a good system to use when quality is not what matters. If you´re looking to call more contacts rather than have quality calls, this is the best dialer system to use i guess\! Speedy dials\! saves time\! > > **Nachteile**: There are a few negatives to the Ytel system,for example, calls are not automatically recorded. And there is a big pause time between calls\! > > Ytel is a good Dialer system to use for beginner call centers. Not much features but gets the job done\! ----- ### "Simple on the Front End and Difficult on the Back End" — 2.0/5 > **Verifizierter Rezensent** | *20. Dezember 2018* | Telekommunikation | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: The interface at the agent level is very simple to navigate and is easy to use and understand with very little training. > > **Nachteile**: Getting any reporting is difficult. Nothing can be customized to meet the basic reporting needs. Tech support also isn't entirely helpful. ----- ### "Reasonably good." — 5.0/5 > **Eduardo** | *8. November 2024* | Versicherung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Ease of use, the interface is quite friendly and intuitive. > > **Nachteile**: There can be quite a bit of bugs and glitches depending on your connection. > > Satisfactory, definitely works perfectly most of the time. ----- ### "Tried Many Call Center Solutions, None of them come CLOSE to Ytel\!" — 5.0/5 > **Ryan** | *3. Juni 2016* | Grundschul- & Sekundarbildung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: First of all, there are plenty of call center dialers out there. If you're reading this, I'm sure you're very aware of the ones that exist out there. I have personally tried them all and finally found one that I can actually rely on\! When you need support or have an issue (very rare), they have an actual qualified support team IN the US\! I got so tired of calling other companies support that had no idea how to use the system beside the very basic level items. Ytel support is definitely up there with their best features. To go along with it, the user interface for the agent is second to none. It makes it so much easier to train the agents and they love the look and feel of it. Most agents come from a non-technical background so ytel has made that process simple for the agents. More so than that, even the simplest admin can set up and run any campaign very easily. There is no need to have an expert set up campaigns because its just so simple\! Ytel is also always increasing their product line and helping companies vertically integrate. They integrate with companies that do what they do best and offer solutions to call centers to help them run their center better. For example, I know first hand that they are working on an integration with a company called Call Criteria to easily integrate a third party quality assurance solution into their system\! Seriously, it does not get any easier\!\! > > **Nachteile**: I know that they're working on this but it wouldn't be an honest review without at least being honest. The one item that is lacking for a very advanced user like myself is their reporting. Even though they are open and actually customized a report for us that we were able to use, it didn't come out of the box like some other system. Regardless, they were able to create a fully customized solution for us in no time and it worked out great\! ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/123451/x5-cloud-contact-center?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/123451/x5-cloud-contact-center) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten