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seit 18 Jahren bei der Softwareauswahl

CounSol.com
Was ist CounSol.com?
Von Capterra mit dem BEST VALUE AWARD ausgezeichnet! Top-Wahl für das Praxismanagement! Komplette Beratungspraxis-Management-Lösung, die Live-Online-Chat- und Videositzungen, nutzer*innendefinierte Fragebogenformulare, E-Mail-Messaging, Terminplanung und Kalender, Abrechnung und Fakturierung, Behandlungspläne und vieles mehr bietet. CounSol.com macht das Führen deiner Praxis EINFACH, ORGANISIERT und SICHER. Noch heute testen! Jetzt 14 Tage kostenlos testen! (Keine Kreditkarte erforderlich.)
Wer verwendet CounSol.com?
Psychotherapeut*innen in Privat- oder Gruppenpraxen – Therapeut*innen, Berater*innen (LPC, LCPC, LPCC, LMHC, LMFT, NCC), Psychiater*innen, Psycholog*innen, Sozialarbeiter*innen (LCSW), Coaches und mehr.
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CounSol.com
Bewertungen über CounSol.com
First EHR System I have used

CONVENIENT TIME SAVER
Kommentare: The website is easy to use and there is always someone available to answer questions or help navigate the website.
Vorteile:
My clients can make and change their own appointments, which saves me hours of back and forth. It is very convenient and helpful.
Nachteile:
I would like it if there was an automatic fee added on to clients who pay with PayPal.
I LOVE CounSol.com!!!
Kommentare: I used CounSol.com as an intern and my supervisor recommended it to me when I started my private practice. I continue to be amazed and delighted at the quality of customer service! Whenever I have a question or concerns and reach out to customer service, they respond within a very short time and have always been able to give me the answers and guidance I need!
Vorteile:
It is user friendly and the customer service is top notch!
Nachteile:
I really don't have any negative feedback to give
Counsol has many GREAT features!
Kommentare: Overall, I can navigate the platform, and I truly appreciate the array of options. It has all the features I desire & even more. Perhaps as I continue to learn more about it, it’ll be more easily accessible for my needs.
Vorteile:
I appreciate the array of options that are offered. I see the benefits of having such things as journal, billing and payments for the month. These features are amazing for the therapist as well as for the clients.
Nachteile:
It can be very challenging navigating the system. After using it a while, I am challenged how to access tabs the most efficiently way. Additionally, it would be amazing to have an app for this platform. Lastly, I’d love to be able to offer the link to multiple clients who are not in the same location.
In Betracht gezogene Alternativen:
Amazing platform!!
Kommentare: Amazing customer support. I was so skeptical to rely on email etc for last minute support but it is beyond high quality, fast, and invaluable! They are so awesome and patient.
Vorteile:
I love how user friendly the platform is! I cant believe I wasn't using this from the beginning. It makes private practice so seamless. Im surprised more people dont know use Counsol!
Nachteile:
Would be nice to have a tab to track business expenses and a way to track groups, and make extra notes in the file without creating a session - eg a free quick call or a consultation with another professional.
In Betracht gezogene Alternativen:
Use Counsol For Your Practice
Kommentare: Positive experience. Have been using for years. Everything in one place.
Vorteile:
Great customer services. Easy to use. Everything I need is in one place.
Nachteile:
The telehealth does not work well all of the time.
Get CounSol now!
Kommentare: Minus ROIs Counsol is very easy to use and the customer service is excellent!
Vorteile:
The ease at which I can write and finish my notes.
Nachteile:
It is challenging to get ROIs signed. It is somewhat confusing for both me and the client.
In Betracht gezogene Alternativen:
Great Software!
Kommentare: Positive. Quick and great customer service if needed.
Vorteile:
Easy to use, visually appealing, patients are content with the software.
Nachteile:
Sometimes the notes delete or don't save correctly and I have to redo them.
Happy Customer!
Kommentare: Overall, I have been extremely happy with Counsol. I often highly recommend CounSol to many of my colleagues because of the excellent customer service.
Vorteile:
CounSol is user friendly and the customer service response is worth its weight in gold!
Nachteile:
As a first-time solo practitioner and user of my own EHR, I had no understanding of the payment processing feature. This was the most frustrating aspect because I inadvertently filled something out wrong and got stuck in a reoccurring attestation loop with Cardpointe every 3 MONTHS. Some practical guidance from the assigned representative upon signing up with CounSol would have been greatly appreciated. Some of this is my responsibility for not having sought guidance and found out by chance with a troubleshooting call to Cardpointe that I did not need to do the attestation every 3 months, but rather, annually.
Good basic software
Kommentare: I've used it for 7 years. It does the job. I'm a boomer so I have never figured out how to have clients do their own paperwork through it.
Vorteile:
I love the "Swiss army knife" approach of being able to do everything in one place.
Nachteile:
Billing insurance through CounSol is clunky. I have to bill Medicare through a billing service because CounSol just didn't work. Many insurances issue one-use credit cards to pay bills and CounSol will not recognize those as insurance payments. I only recently learned that I have to change the settings to have refunds apply to my clients' accounts so I have to tell them not to look at the balance since I don't know how to go back and correct it.
Antwort von CounSol.com
vor 4 Wochen
Thanks for taking the time to leave your review! We now allow credit cards to be saved as insurance payment options. Please reach out to your account manager for instructions to set this up!
In Betracht gezogene Alternativen:
Counsol is a Great EHR
Kommentare: Experience has been great, support is always quick to respond and helpful when needed.
Vorteile:
I like the way you can personalize the layout and ease of use. I frequently recommend Counsol to others
Nachteile:
There isn't anything I would change at the moment
In Betracht gezogene Alternativen:
Excellent support
Kommentare: Overall I like it. Creating forms was overwhelming and your team was able to assist in creating them.
Vorteile:
The system tells you when you are going to double book! My manager. [sensitive content hidden] is amazing support and very responsive.
Nachteile:
Would like to see forms added PHQ-9, and other free screenings/scales for anxiety, depression, and Edinburg Postnatal Depression scale. The price.
The Real Deal
Vorteile:
The functionality of this product is amazing. It does everything I need. The customer support is outstanding and [sensitive content hidden] regularly helps with various things to repair/fix my mistakes to helping me change something and do it differently. I definitely recommend CounSol to other therapists.
Nachteile:
Wish there was an app for my phone. Also, the televideo component didn't work great for m. I do live rurally with low quality internet service so decided to change to a different platform.
return customer
Vorteile:
ease of use, invoices, data layout on main screen
Nachteile:
inability to easily upload my intake packet
Antwort von CounSol.com
vor 8 Monaten
Thanks DeAnna! Please feel free to send a blank template of your intake packet in Word or PDF format to your account manager so that we can get that uploaded for you
Efficient, Easy Software for Private Practice!
Kommentare: My experience with CounSol has been nothing but positive. From the ease of use to the help portal and customer service I have zero issues.
Vorteile:
I like how efficient and easy it is to use this software. From my phone or from my computer I can access everything. Customer support is stellar!
Nachteile:
It can be tricky when you have multiple rates for your client database. I needed help from customer support and Josh spent quality time helping me with this.
CounSol User and Administrator for over 2+ Years
Vorteile:
The reports it can generate; efficient and fast customer service; appointment scheduling; houses billing needs and provides superbills to clients under their own portal.
Nachteile:
I have had a negative experience in the recent year or so with CardConnect customer service. When I first began using CounSol as a business owner (5+ years ago), the customer service was excellent and it was easy to see why CounSol would partner with CardConnect. In the last year, I have had to call as a result of not receiving payouts for the merchant processor. In these calls, it's loud and the representatives do not speak English well which complicates resolving problems and communicating those problems efficiently. They basically repeat everything I say then put me on hold. It's a lengthy process and, each time I ask why the money was not deposited, they do not provide an answer - it's hard to tell if this is because they do not know or if it's because they are not sure how to communicate that. It makes me unhappy to feel like I can't trust that the deposits will be made.
COUNSOL.COM IS A. MAZ. ING!!!!!!!!!!!!!!!!!!
Kommentare: FABULOUS!!!!!!!!!!!!! I couldn't have asked for better support. When I called them, I had 2 or 3 other places I was going to check. I never called them b/c I could tell the service & support I was going to get was going to be amazing.
Vorteile:
Not being very tech savvy, it is extremely important to have good support. My acct manager is absolutely wonderful. He gives me information in small amts, is patient with me, & is not only professional, but VERY helpful!
Nachteile:
Nothing. Nothing at all. Everything I have experienced has been fantastic!
SOBT Therapy, LLC's review of CounSol
Kommentare: Customer services is nothing less than exceptional and very responsive. Their team has really been instrumental in our success in operating CounSol effectively.
Vorteile:
I was introduced to CounSol during my field experience as an intern. The clinical where I was working used CounSol. I really liked it then. Now that I own my own mental health clinic and have the role of owner and supervisor, I have permission to features that I didn't as an intern and I'm pleased with the software. I worked in places that use other EHR and I have not liked them at all.
Nachteile:
If I had to select a "con", I'd say that I am not crazy about the telehealth platform as 99 percent of our clients cannot access it. I seems to have a lot of bandwidth.
CounSol has earned my trust and business!
Kommentare: Since internship, I have used CounSol for all my private practice admin needs - from keeping clinical notes, to having a secure portal to offer my clients, and now most recently, for billing purposes. Can't imagine using anything else.
Vorteile:
-Excellent customer service and support -Easy to navigate features -Easy to update forms and paperwork -Secure client messaging center -Secure client portal center that is very convenient for clients to use
Nachteile:
-Treatment planner software has add on cost -Add on cost to use video telehealth platform and colleagues who use this platform for telehealth purposes have not been satisfied with the quality
Antwort von CounSol.com
vor 8 Monaten
Thank you for the review Katherine! We are thrilled to be a trusted resource for your business. We're sorry to hear you have not been fully satisfied with the video feature. Please reach out to your account manager for troubleshooting.
Excellent Therapist Platform
Kommentare: I work for a number of different insurance partners, so CounSol is where I bring all of my clients together which allows a clear overview of my full practice which is really helpful. The platform is well thought out and has served me well for years.
Vorteile:
Customer service is excellent! When ever I have a question [sensitive content hidden] is available or calls me back within the day. The platform helps me keep my clients and billing organized and sends session reminders to my clients.
Nachteile:
It seems that CounSol has been well thought out and may contain more complexity or features than I use, which is not a problem as there is help available if I run into a snag or need a new feature.
Practice management
Vorteile:
What I like most about council.com is that it is highly encrypted and that you can actually type your notes while you’re in session with a client that saves hours of time.
Nachteile:
What I liked least was to having to enter all of my forms manually into the system that may have changed now however, once everything was entered, was very easy to use from that point
Antwort von CounSol.com
vor 11 Monaten
We love seeing 5 STARS!!! Thank You! For future reference, your account manager will be happy to build any of your forms into the system. Account Managers are always there to offer assistance and build forms for our members!
Met all my requirements
Kommentare: Overall, with using CounSol.com for the past two years, I have had very few issues. This is important because I can do my work rather than deal with program issues.
Vorteile:
I was able to integrate my video sessions, make appointments, complete documentation, complete my billing and accept client payments with one platform. I found it fairly easy to use and HIPAA compliant.
Nachteile:
I am unable to bill through the system for some providers.
Easy interface for many uses
Kommentare: Overall, I have loved the convenience of having my billing, scheduling, records, and client interface all in one place, and I really appreciate the responsiveness of the support staff whenever I have a question or suggestion!
Vorteile:
My clients really like using the client portal for online scheduling, and I love having the ability to keep all of my client records in one place. The CounSol staff have always been very responsive, as well.
Nachteile:
The video session interface has been glitchy and a bit slow.
Dependable and ease of use
Kommentare: Overall, I have had a good experience and have not had any problems.
Vorteile:
Counsol.com has been intuitive and easy to use.
Nachteile:
I can not think of any. I have been satisfied
Antwort von CounSol.com
vor 8 Monaten
Thank you for the review! We are glad that Counsol continues to be your choice to manage your practice.
In Betracht gezogene Alternativen:
I love CounSol!
Vorteile:
I have had an excellent experience using CounSol as a small practice owner. I have a small team which includes staff and interns and it is easy to teach CounSol to others and I am also always learning about features I didn't realize were there!
Nachteile:
I can't think of anything specific. It has been a great system for us.
The best customer service
Kommentare: My overall experience has been wonderful. I rarely have cancelations. I use customized forms and notes. I have a secure way to communicate with clients and their parents. I can attach pictures to specific notes. It has everything I need.
Vorteile:
I have been using counsol since around 2012. I tried two or three other similar services when I briefly worked for a nonprofit. Counsol has prompt, thorough, and friendly customer service—the best. I also really like the level of customization I have.
Nachteile:
I don’t like that I can’t click and drag appointments around the calendar like I could with other software I have tried.