Unleashed

It does everything we need and more!

Vorteile:

After trialing a number of Inventory systems, I decided on Unleashed. It was perfectly suited to our business model as we needed multiple warehouses, the ability to create a bill of materials, assemble products and work in multi-currencies, oh and with the simple integration with Xero it was a definite winner! I'd initially signed up for a trail version of Unleashed just to see if it really did do what it said it could do. I was impressed. One of the Sales Execs at Unleashed was always on hand during our trial - nothing was ever too much trouble. After 2 weeks of thoroughly testing the trial version, we subscribed to a Medium User Plan. The API integration with Xero was so unbelievably easy. Online Support is great, to date we have only had to raise two Support tickets to query a CSV import and from logging the ticket to a resolution that was less than one hour! I cannot thank him and the Support team at Unleashed enough. The software is intuitive and extremely user-friendly - I even declined one of their Onboarding Sessions because I felt it wasn't needed. Feedback from all of the team here has been positive.Training was never an issue as all team members picked up the new system so easily. Subscribe to an Unleashed trial today - you won't be disappointed! It'll make your business life so much easier to manage!

Nachteile:

Sometimes it can be a little slow logging in, however that is probably our internet connection as we are in North Wales rather than a bug in Unleashed itself. We are on the Medium Plan which suits our business perfectly. I think the costs could escalate quite quickly for larger businesses.

A smooth on-boarding

Vorteile:

On boarding was a relatively simple process. I have no experience in setting up new systems but this was smooth and if I got stuck at any point, the Unleashed on boarding team was super helpful. The support team (via email) have had a remarkably fast response time and have been great in responding to any issue I have had since! Training our small team to use the software was quick and easy and the team find it easy to use. The unleashed software puts some barriers in place that can be annoying (e.g. need a purchase order for every purchase/need to raise a credit relating to an order) but this all leads to a super accurate inventory! Reports showing margins and split down by sales person or department have been brilliant for tracking and reporting to directors. The Xero Integration is wonderful and one of the main reasons we looked into using Unleashed.

Nachteile:

A lot of our stock we buy from our sister company which means that the inventory is not 'in stock' this means we need to do a purchase order for ever sales order which is quite some extra work. Also you have to pay for phone support on my plan which I feel sometimes I just need whenI need to sort something - but we don't pay and the email support has been great so it's not a big deal! :)

Frustrating New Features + Customer Service

Kommentare: Generally, frustrating. They are getting better, but expect to pay a lot and dance to their tune.

Vorteile:

We've had Unleashed since just after its inception. It's functional and reliable, but requires a lot of time to learn all the features to maximixe your experience... which can be hard for small business. If you don't set it up correctly from the outset you can be in big trouble (ie. the data you send to Xero won't be correct).

Nachteile:

Unleashed isn't cheap. Their customer service is traditionally OK (traditionally via logging an online inquiry), but they recently added an new auto-sign-up, opt-out premium customer service option with a 3 months free trial. We apparently received one email informing us (?) - and no reminder to opt out. The problem was we never had the new features added to our profile (ie. we didn't know the features we didn't have), and so started playing $79 p/month for a premium customers service package (live online messenger service + phone number) that we didn't actually receive - and couldn't access. Trying to discuss this and rationalise with them was like talking to a robot. They offered a very small token credit as a gesture of goodwilll - after many emails. Their roll out strategy for a new opt-out services was tricky to say the least. It's money over service at Unleashed. I'm not one to write reviews, but felt it was necessary this time as a gesture of goodwill to other potential customers.

Unleashed Review

Kommentare: Ability to integrate with bar-coding and inventory tracking hardware

Vorteile:

Assembly of materials especially the auto-assembly feature saves a lot of time I also like the availability of a mobile app making approval & completion of sales orders super efficient

Nachteile:

Lack of core accounting capabilities unless cannot be connected to banks and also the software randomly renders pages incorrectly

Unleashed support is exceptional with the team going to all lengths to resolve issues and queries.

Vorteile:

Unleashed is logical in its use and the design means it is easy to find everything. It has the functionality to cover most business operations. The pricing is good and I like that Premium Support is required for just four months. Most clients have their operational queries sorted by then. It provides clear and concise information about product sales. The integration with Shopify saves so much time as orders don't need to be manually entered. This is a great feature with businesses moving more online.

Nachteile:

The removal of negative inventory. Most clients require this feature even if just to overcome timing of getting new stock arrivals recorded. It's somewhat inflexible when purchase orders have been placed and invoice arrives with a different purchase price. The item prices cannot be amended. The Dashboard sales figure is based on sales order completion date rather than sales order actual date. This creates a discrepancy in sales between Unleashed and Xero.

Making our lives easier and more productive

Vorteile:

Unleashed made it so much easier for us to do away with the 5 different spreadsheets and allowed us to accuratelt manage our complex supply chain and importantly free up a lot of my time. When mixed with Xero I feel very confident in the financial and management reports we produce. We're much more productive as a business because of it.

Nachteile:

Although the software does well at adapting to the majority of our business needs there are a few requirements that we don't have a good work around for. Mainly, we sell our beer in our own kegs that we need to keep track of. There is no easy way of keeping track of which kegs go to which customer and also when they have been returned.

Unleashed works and is the only option for inventory if using xero.

Vorteile:

Works and is easy to use. I have recommended it to several customers wanting more inventory control than xero provides.

Nachteile:

Missing a few key features that seam so obvious. You can't see the customers name when looking at sales of a product in the product or quotes. I would use this daily. We don't have the ability to mass delete quotes so the system is clogging up with old quotes. Many customers require multiple quotes unfortunately you have to open each one to delete it.

Good Program and super easy to use

Vorteile:

very easy to use and really easy to train new staff (2hrs max) good reporting and integrations with other programs. we integrate it with 3 other programs and the team love it.

Nachteile:

Some of the reports would benefit with more options or the option to slice & dice more, sometimes we have to download info and do it on excel to get what we need. having said that, some of the reports we use are typically found in companies with revenue of 50m+ so most users may not have this issue.

Brilliant Transparency

Kommentare: As a company, we needed to see what our pain points were with inventory, and prior to Unleashed, we didn't have concrete evidence to prove our thoughts. With Unleashed, we now have the quick and easy ability to see what's going on, and make informed decisions to allow for higher efficiencies and greater understanding of our inventory life cycle. Serial number tracking is essential for us, and Unleashed has provided that option, which ensures all serial numbers are entered in a mandatory fashion which closes the loop. Danielle was a great support for us in pushing forward, thank you for all your efforts!

Vorteile:

Customer support, reporting, purchasing, serial number tracking.

Nachteile:

Transparency between purchase orders and sales orders. In sales orders, I'd like to be able to see what products have been ordered, and how many. Also, having multiple expected delivery dates would be good on the same PO.

We've been using Unleashed now for almost 12 months and we are generally happy with our decision

Kommentare: True stock control and seamless invoicing integration with XERO

Vorteile:

It's militant about recording data. That's a good thing. You can't "fudge" the numbers. The interface is beautiful and a good deal of the functionality works well. For the money it's still our pick and we are glad we made the jump. Connects with XERO pretty much perfectly.

Nachteile:

Documentation and higher level support, particularly when it comes to API integration. We did eventually get there... but there's a resistance to "unleash" their higher level support staff. There are still a number of gaping holes in some of the workflow and logic, but this is being improved upon constantly. The speed of the system could also do with some help... which hopefully some of the new money will go towards.

The pick of the bunch

Kommentare: Unleashed has taken our clients to the next level. When implemented well there are no complaints about functionality or features. The support is fantastic, [SENSITIVE CONTENT] have been particularly helpful and always come back to us with accurate helpful responses within a short timeframe. The team are incredibly responsive to feature requests.

Vorteile:

Unleashed is a fantastic software which is constantly evolving and adapting to the needs of the users.

Nachteile:

It would be useful if there was a wider range of integrations with other products, however the ones that do exist, work extremely well.

Outstanding, robust piece of software

Kommentare: The team is very knowledgeable, helpful and friendly. Combined with a solid platform, our experience has been outstanding.

Vorteile:

Unleashed (and the designers behind it) are outstanding. It is focused and the team has managed to get the basics right - solid and reliable inventory management, a simple and easy to use interface, responsive and fast. We find quotes, sales orders, purchase orders, and reports easy to use. Every part of the software has careful thought behind it - and it has guided us as an electronics manufacturer during our expansion. The ability to have a perpetual inventory has transformed how we manage our accounts and allowed us to make better decisions about prices and margins. The ability to add serial numbers, and the interface between Xero and Unleashed, is great.

Nachteile:

It might be useful to be able to merge customers where there are duplicates. It might also be useful to be able to split large customers (e.g. a care home group with 100 + homes) into different subdivisions of the main account - although this is probably straying outside the inventory management purpose of the software. At the moment, we just select the appropriate delivery address from the drop-down which works fine - but it would be nice to be able to add notes under a particular site (e.g. a technical note).

Unleashed Power Users

Kommentare: We have been using Unleashed Software for the past two years and it is great. We are manufacturers of decorative throw pillows. It is very hard to find a similar system that offers Bill of Materials and the type of manufacturing understanding as there is in Unleashed. It is very easy to use but complex enough to meet all your needs. We must ship 500 orders a week and produce 1500 items a week using Unleashed and it almost always works flawlessly. When it doesn't, the Unleashed Support are quick to respond and very good at following-up. For example we had an issue with the multi-currency working as it should. Within 48-hours they had a solution and implemented for us. Even our being located in the US and their being located in New Zealand, we find working with Unleashed to be easy, reliable and a key extension of our business.
While we produce our products in the US, our customer service and bookkeeping is all done overseas. So having a secure cloud-based system is very important to us. Unleashed allows us to securely manage all aspects of the data while not minimizing the success of our overseas workers. It is also designed in such a way that our overseas workers are able to quickly pick it up and get working with minimal training. It also has complete audit control so we can always see who did what should there ever be a question.
We would recommend Unleashed to anyone. We look forward to them adding more shipping functionality so we can integrate with more US carriers in the short-term.

Vorteile:

It's ease of use. It's attention to detail in managing the data. It is fairly quick in accessing the data. We have thousands of records and it seems to access it all very quickly. The customer support is great too - they are always available to answer our questions.

Nachteile:

We would like to see more integration with US shipping integrators, such as, Ship Station or similar.

A perfect platform for inventory management

Vorteile:

This is a superb application which helps you to manage your inventory effectively and efficiently. It allows you to track your stock details in real-time across different locations. It helps you in taking better data-driven business decisions. Its interface is very simple as well as supportive as one can operate it by using training resources. It allows you to prepare invoices without having stock in your system. It is one of the reliable applications I have ever seen and in addition, it is very easy to introduce it to new employees. It consists of numerous attributes. It gives you the full value of the money spent on it as its functionality is very good. It provides excellent management functionality. It is very quick and effective in its working. It also supports CRM (Customer Relationship Management).

Nachteile:

This application is not so much flexible as its UI is very complex, overwhelming complexity, etc. It is not customizable which leads to the lack of functionality. It has some problems in adjusting dates as it is very difficult in real-time tracking of stock. Some users want this application to be integrated with Xero as well as US shipping integration like ship station, etc.

Great software for general day to day operations

Kommentare: Bought our invoicing and stock system together so it saved double handling. We just need to implement Zero software to enable it to be fully streamlined.

Vorteile:

cloud based system, easy to use and complete dashboard in you face on a daily basis. Easy to train staff on how to use the software as it's intuitive. Love the help desk support and normally resolve a problem within a day.

Nachteile:

Reporting... There are some reports that I need out of the system where I can't get the information required unless I create a number of reports and then spend hours merging them. It would be good to have some sort of report writer to be able to do the reports that aren't in the standard list. Backorder releases... this is a time consuming exercise if you have multiple BO for the same product. My dream would be a routine to run a back order release and select the orders to release and create the delivery dockets. Invoices...we require the ability to provide our terms and conditions as a separate attachment with the invoice. Currently you can't do this from the system, it means we have to save the invoice and send via normal email which defeats the purpose of being able to email from the system.

Unleashed Software

Kommentare: After coming from a large multinational company with in-house adapted accounting/warehouse/manufacturing software we were delighted to find Unleashed fulfilled most of our requirements for our new start up company. Although no where near the scale of our previous company we still required multi-currencies, multi warehouses, bills of materials and costs added to our overseas purchases all of which Unleashed is able to deliver.
Reports are able to be manipulated with many configurations available to custom design many mix and match data.
Another feature we love is the ability to put in a reference at the top of any screen and have the information to drill down to within a second which saves time maneuvering your way through menus.
Of course the seamless intergration with Xero was also a requirement.

Vorteile:

Back orders generated automatically on unfilled sales orders Batch tracking on sales orders Customer service communication is great

Nachteile:

Cannot have multi purchases orders grouped together and enter other costs (i.e. import charges and overseas freight) and generate back orders on the unfilled purchase order

We think Unleashed is excellent, the ability to see our true margin is a fabulous feature.

Kommentare: Multiple warehousing, accurate reports and inventory control.

Vorteile:

The ability to see our stock holding over multiple warehousing was one of the reasons why we moved to Unleashed. It offer a huge range of features without the expense of going to large program. It integrates with our accounting program almost instantaneously. The reports are excellent. It has enabled us to determine our true cost of product with the ability to add charges such as freight. The onboard team and customer support is excellent.

Nachteile:

The sales app for iphone is a great tool with one exception, this is the fact that all users are able to see the sell price of all customers. This has meant that our sales reps, who are not privvy to our reseller pricing, are able to see the price that our resellers are paying for product. This is not desirable nor acceptable to us and therefore we are still using another sales order system for the sales reps. If Unleashed were to modify the app so that we are able to limit the visibility of users of the app to only see those orders they have entered for their customers this would be an advantage and would mean we would be able to use the Unleashed sales app for all our sales team and we could cease using another system which isn't integrated with UL, those it would be more convenient and cost saving.

Very Good

Kommentare: Too many to list

Vorteile:

So many of the features of the software are brilliant when compared to what we were using before MYOB ,but in saying that some of the sections/features are more difficult to work with

Nachteile:

Trying to find my way through some areas to make adjustments is not easy and becomes very frustrating but I guess as time rolls on I keep finding new sections to work with

Unleashed - The Software For You!

Kommentare: I use Unleashed daily, and it's so easy to process orders, assemble products, disassemble products and build bill of materials. It also integrates with xero our accounting software so that's a huge bonus. The batch tracking function is also the bees knees!

Vorteile:

Batch tracking, assembling products, disassembling products, integration with xero.

Nachteile:

just needs a few more price tiers

Good. Unleashed has certainly helped us with inventory control

Vorteile:

I like the ease of use and the fact that it is cloud based, so all our team can use it and update and sync, when needed. I also like the app that means I can access orders from my phone or my iPad, which is useful.

Nachteile:

We dislike the inability to show batches on invoices. Also, although free tutorials can be access on line, it is difficult in that there is no call centre for users to phone up and access instant help with queries.

Great platform that works well with Xero

Vorteile:

One of the best of the inventory management packages available with an integration to Xero. API access is top level.

Nachteile:

The quoting capability and batch reporting for a manufacturing business is poor. While the software includes functionality for BOM's and Assembly's, there's no way to easily quote specialist parts without building a BOM which is a bit of a waste of time.

We absolutely love Unleashed at 1 in 6 Snacks

Vorteile:

My favorite feature about unleashed is that it allows for us to keep up with not only finished product inventory, but also lets us keep up with materials. Without this program, i would be lost

Nachteile:

I wish that there was a way to set up automatic repeat orders. This would act as a reminder, and would save time.

Since buying our company 3 years ago this tool has been very beneficial

Vorteile:

We love the inventory management and the ease of use. Being able to adjust for damage and warranties is something which assists us during the year and makes our auditing easier.

Nachteile:

not being able to change a sale once its been dispatched/completed. Also on the pricing options, i dont like the fact that as a legacy customer we have not been automatically given all of the new user rights at our original price level. If you release new features (Iphone app access) i would have thought we would have been given access to it, regardless of you changing your pricing levels. It doesn't show that you appreciate our ongoing business nor does it show you are supporting our growth.

Do not take too much notice of referrals - try every aspect of this product carefully with your data. Support is good

Kommentare: 3 months on
Process are generally cumbersome clunky - this is a time consuming product. - very accurate but if you are only 1 or 2 people business this thing is more a shackle than unleashed .
How many screens and saves does it need to create a customer name address and phone number . Not good if you have the customer on the phone.
Price and availability enquiry cannot be done from 1 screen. painfully slow when trying to provide option to customer on the phone.
invoice Form design is feral especially if using additional discount on top of tier structure.
setup functions/customising and layouts are inconsistent across different screens-
Lots of clever stuff you may not use-

Vorteile:

Good marketing and support, plenty of powerful tools and cliches.

Nachteile:

too many to list Stocktake process closes your business Not a sales front end, more as a back of house for an online shop . Quotes not linked to stock, can quote out of stock item with no alarm, accept quote, invoice no stock and cannot void it

Amazing onboarding support!

Vorteile:

Our company is new to Unleashed but the professional onboarding service has made our system changeover very pleasant and smooth. We were taken care of by the onboarding specialist, all our problems were answered, she's professional and very knowledgeable in the system. It's been amazing learning from her and having her support, changing or starting new systems can be very daunting and rep has helped us make this entire experience absolutely amazing. I highly recommend Unleashed!

Nachteile:

So far it's been great! It can be overwhelming if you haven't used a detailed inventory system like this before, but with the onboarding support, you'll find all the things you were feeling overwhelmed about will be fine after speaking to the support team.