--- description: Detaillierte Informationen über everything HelpDesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: everything HelpDesk Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [everything HelpDesk](/software/127267/everything-helpdesk) # everything HelpDesk Canonical: https://www.capterra.ch/software/127267/everything-helpdesk Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/127267/everything-helpdesk?page=2) > Für Schulen und nationale und lokale Behörden (\*Blackboard®-Partner). Vereinfache die Einreichung von Tickets und automatisiere den Arbeitsablauf und die Berichterstattung. > > Bewertung: **4.3/5** von 13 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet everything HelpDesk? K-12 Schulen, Hochschulbildung, Nationale und lokale Behörden und die Industrie, die eine Lösung benötigen, um die Effektivität der Nachverfolgung zu erhöhen, die Gesamtbetriebskosten zu senken und eine messbare Berichterstattung zu ermöglichen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.3/5** | 13 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: GroupLink - **Region**: Bountiful, USA - **Gegründet**: 1996 ## Gewerblicher Kontext - **Startpreis**: $ 20.00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Finnisch, Französisch, Italienisch, Niederländisch, Portugiesisch, Schwedisch, Spanisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - Aktivitäts-Dashboard - Alerts/Escalation - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung und Statistik - Konfigurationsmanagement - Kundendatenbank - Makros/Antwortvorlagen - Multi-Channel-Kommunikation - Priorisierung - Self-Service Portal - Service Level Agreement (SLA) Management - Supportticket-Management - Third-Party Integrations - Umfragen & Feedback - Wissensbasis-Management - Workflow-Management ## Integrationen (2 insgesamt) - Gmail - Microsoft Outlook ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support ## Category - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [ITSM Tools](https://www.capterra.ch/directory/30676/itsm/software) ## Alternativen 1. [Freshservice](https://www.capterra.ch/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [JIRA Service Management](https://www.capterra.ch/software/138769/jira-service-management) — 4.5/5 (763 reviews) 3. [SysAid](https://www.capterra.ch/software/107225/sysaid) — 4.5/5 (511 reviews) 4. [Caspio](https://www.capterra.ch/software/137206/caspio) — 4.6/5 (249 reviews) 5. [BOSSDesk](https://www.capterra.ch/software/144825/boss-solutions) — 4.6/5 (139 reviews) ## Nutzerbewertungen ### "Great Helpdesk Tool" — 4.0/5 > **Hector** | *28. August 2018* | Bildungsmanagement | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: You can fully customize this software depending on your needs, you can add a connection to your SQL and active directory, you can have 2 way communication between technician and the person that created a work order or asked for help, you can add attachments, videos, etc > > **Nachteile**: if you modify or customize your software and you upgrade to the latest version you sometimes loose any manual change so make sure you make a backup before each upgrade ----- ### "Solid self-hosted helpdesk" — 5.0/5 > **Verifizierter Rezensent** | *25. April 2018* | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Self-hosted on linux. 99% of our users submit tickets via email. Excellent pricing. Easy and quick to update software versions. > > **Nachteile**: Novell integration is interested; but I'd like to see some Microsoft integration for asset tracking. ----- ### "grouplink helpdesk" — 3.0/5 > **Ann** | *14. November 2016* > > Ease of use for the end user submitting a ticket is easy. Ease of use for the administrative side (setup) is not that easy. Customer support is slow to respond, have submitted tickets in the past that took months to get responses. ----- ### "does what it needs to, very basic, but lightweight, works in most browsers" — 4.0/5 > **Jasper** | *13. Juni 2016* | Konsumgüter | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: easy to use, fairly light-weight, not too expensive in comparison to other pro packages. Decent filter system, with a small con, you really have to know how to use it. It's very strong if you know how, but for standard users a bit difficult. > > **Nachteile**: sooooo much clicking. I mean, for the way i work as technician it works very well, especially because i combine keyboard use a lot with the category options etc to auto-fill the boxes and tab to switch between boxes etc. A stair-wise mouse-over expanding feature might work better for some (e.g. New\>Ticket/KB/Filter\>Group\>Category\>category option). Don't know if that is clear but if you wish i can try to explain better on request. Standard search box only available to technicians and manager, not to standard users. Search box also has very bad results. No sorting options, no extra filter options. Very limited. Can use a lot of improvement. Management of custom fields can also use improvement. > > it's fairly easy to use. not too hard to setup or update, configure etc (we use Linux server OS). Of course it ain't no Topdesk, but that's also very visible in the price i believe (manager does the contracts \& payments so not 100% aware of pricing). Bugs sometimes take a while to be solved, though sometimes also very fast, depends on Dan's schedule i guess. ----- ### "Our work flow" — 5.0/5 > **Marissa** | *15. Februar 2021* | Möbel | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: This software is very easy to use. Very helpful at keeping track of tickets and the status on them. Being able to attached a photo or document is helpful as it lets us show what we are trying to explain. Assigning tickets to a specific person allows us to held that individual accountable for their work. > > **Nachteile**: Adding tabs to the (My tickets) section could be made easier for the user trying to add tabs. > > Using everything HelpDesk helps us run our company a lot better and we get to solve problems within our company faster. It has been easy to use and to communicate within our team and get task done. We use it daily and our work starts here with everything HelpDesk. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/127267/everything-helpdesk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/127267/everything-helpdesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | pt | | | pt-PT | | ----- ## Strukturierte Daten