--- description: Detaillierte Informationen über Deskpro zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Deskpro Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Help-Desk-Software](/directory/30008/help-desk/software) > [Deskpro](/software/127288/deskpro) # Deskpro Canonical: https://www.capterra.ch/software/127288/deskpro Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/127288/deskpro?page=2) > Die moderne Helpdesk-Plattform für jede Art von Organisation. Hosted Cloud oder installierbare Vor-Ort-Version für das Self-Hosting. > > Bewertung: **4.6/5** von 38 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Deskpro? Jede Organisation, die exzellenten Service bieten muss, von KMU bis zu großen Unternehmen. Ideal für Kundenservice/Produktsupport/IT Service Desk. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 38 Nutzerbewertungen | | Bedienkomfort | 4.3/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Deskpro - **Region**: London, UK - **Gegründet**: 2002 ## Gewerblicher Kontext - **Startpreis**: $ 39.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Chromebook (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Griechisch, Hebräisch, Hindi, Indonesisch, Irisch, Isländisch, Italienisch, Japanisch, Koreanisch, Kroatisch, Lettisch, Litauisch, Malaiisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Serbisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 206 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Automatisiertes Routing - Autoresponders - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call-Center-Management - Catalog Management - Chat / Messaging - Content-Management - Datensicherheit - Discussions/Forums - E-Mail-Management - Echtzeit-Chat für Kunden - Feedback-Management - Für Versicherungsbranche - Geotargeting - Inbox-Management - Kontaktmanagement - Kundendatenbank - Leadmanagement - Live-Chat - Makros/Antwortvorlagen - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Offline-Formular - Priorisierung - Proaktiver Chat - Rich-Text-Bearbeiter - SEO-Management - Sales-Pipeline-Management - Self-Service Portal - Service Level Agreement (SLA) Management - Störfallmanagement - Supportticket-Management - Textbearbeitung - Third-Party Integrations - Transfer / Weiterleitung - Transkripte / Chatverlauf - Umfragen & Feedback - Volltextsuche - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zugriffskontrollen / Berechtigungen ... und 3 weitere Funktionen ## Integrationen (26 insgesamt) - Adobe Commerce - Asana - Basecamp - ClickUp - Docusign - Facebook Business Suite - GitHub - GitLab - Google Analytics 360 - Highrise - HubSpot CRM - Instagram - Jira - Microsoft Teams - Okta ... und 11 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) ## Ähnliche Kategorien - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) - [Live-Chat Software](https://www.capterra.ch/directory/30797/live-chat/software) - [Kundensupport Software](https://www.capterra.ch/directory/32315/customer-support/software) ## Alternativen 1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews) 4. [Milvus](https://www.capterra.ch/software/202528/milvus) — 4.8/5 (298 reviews) 5. [Zoho Desk](https://www.capterra.ch/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Nutzerbewertungen ### "clear interface immediatly made our helpdesk more efficient" — 5.0/5 > **Lieven** | *18. Juni 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: deskpro can handle multibrand \& multi-language, easy to add dynamic views with filters, overal very nice interface is fun to work with, support from the team at Deskpro is really good. > > **Nachteile**: crm module is limited (it allows duplicate records and no triggers avail to keep more control), merging companies can be dangerous because time logs are not merged > > more fun \& more efficiency ----- ### "DeskPro for the win\!" — 5.0/5 > **Adam** | *15. November 2024* | Chemikalien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The features and functionality that Deskpro provides are unmatched > > **Nachteile**: The user interface can take a little bit of getting used to > > Fantastic\! Best ticketing software out there. ----- ### "Powerful admin interface, the user interface leaves a lot to be desired" — 3.0/5 > **Verifizierter Rezensent** | *12. Oktober 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: The admin interface was easy to set up and had all the right things in the right places. > > **Nachteile**: The user interface was slow and don't even think about opening the tool in multiple tabs. The overall UI was cramped and not clean so it is hard to notice things. ----- ### "Flexible Autos review of Deskpro" — 5.0/5 > **Liliana** | *2. Dezember 2019* | Freizeit, Reisen & Tourismus | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It's a friendly tool for new users /agents with a Good interface. It's a very stable tool The sales and Support team is incredible, we really appreciate it. Good guides and manuals in your site. Offers different solutions and apps > > **Nachteile**: Forwarding emails / tickets: The email forward is not visible, you have to know this has been forwarded or Reading the full log. At same time if you want to read the forwarded email the text appears in HTML format which is difficult to read in an easy fast way New tickets: if you are writing a ticket and you open a new window automatically the new ticket copy the data of the previous one Multi Brand agents signtarure and reporting, it's not very friendly for end users to configure both, with exception of HTML or SQL knowledge. > > It's a great tool with many resources. We are a multibrand company, we provide services for different countries, in different languages, so the tool provides Good solutions for admin the contacts with customers and providers, we can configure different rules, templates depending the needs. We save time, we have improved Customer satisfaction, the company image, and the reporting tool is very Good. It's a tool friendly for end users / agents, I hope to implement son the Customer Service page and the chat. ----- ### "Seriously The Best, and I Evaluated Just About all of Them\!" — 5.0/5 > **Brian** | *16. November 2018* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Where to start... The Price is by FAR the best out there, by about half\! We looked at all the major players in the industry and none of them could come close to DeskPro in price or in functionality or in customer service. The software itself, is leaps and bounds better from their automation aspects, to the simple to implement customizations (seriously we can now see a per person NPS score every time an agent opens a clients ticket, can you see why that is a bit of a game changer? Knowing overall if the client who submitted a ticket is an overall happy client or a sad client. It's a huge deal). The triggers make even the most complex workflows a breeze. We implemented Single Sign-On for our clients in less than 1 day, it was really so very simple. The system as a whole just offers so much from the Feedback system, which we use as our product Feature Requests Management system. This feature alone is worth it. No more do you have to store all your client feature requests alongside in the same view as your open trouble/bug tickets. Their fully integrated Knowledge Base system with Client Portal, AMAZINGly advanced filters with grouping. For instance from a single button/view you can see all tickets of a certain type (pretty standard stuff) but where DeskPro excels is that you can then further Order and Group that list by not only standard fields, but also all of your custom fields as well\!. --\> KEEP READING IN THE CONS AREA FOR THE REST OF MY PROs, I'M LIMITED TO 1500 CHARACTERS > > **Nachteile**: Speaking of custom fields Deskpro Lets you mass update your custom fields. This is also just not available in any of the systems we demo'd. Their customer support is amazing. We are based out of the US and NEVER have any issues getting help from them or their team. The software is simple to setup, easy to manage, powerful and really really flexible\! We used Zendesk, LiveHelpNow, TrackIT, FreshDesk, Happy Fox, Boss, Team Support, Desk.com, Cayzu, Jira, Samanage and seriously none of them were even close to what DeskPro has to offer and not to mention they all were just about double the price per agent\! If you are even thinking about DeskPro; give it the 30-second trial signup. We have been with them Since December 2013. > > Very Very Very Positive ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/127288/deskpro?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/127288/deskpro) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten