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Was ist TOPdesk?
TOPdesk ist das einzige ITSM-Tool, das eine schnelle Implementierung mit persönlicher Beratung kombiniert. Starten Sie mit benutzerfreundlichen Funktionen und bewährten Verfahren, um Tickets zu verwalten, Assets zu verfolgen und Wissen zu teilen, damit Ihre Endbenutzer jeden Tag herausragenden Service erleben. Dank unseres Schritt-für-Schritt-Ansatzes können selbst viel beschäftigte Serviceteams das Chaos bewältigen und Zeit für Verbesserungen finden. Sie benötigen keinen Programmierer, um das Tool zu warten – versprochen! Mehr Hilfe gefällig? Unsere Inhouse-Spezialisten sind nur einen Anruf entfernt.
Wer verwendet TOPdesk?
TOPdesk ist eine Servicemanagement-Plattform für IT-Servicedesks in Organisationen mit 250-5.000 Mitarbeitern. Das Tool lässt sich problemlos auf andere Serviceabteilungen wie Facility oder HR ausweiten.
Wo kann TOPdesk bereitgestellt werden?
Über den Anbieter
- TOPdesk
- Ansässig in Delft, Niederlande
- 1993 gegründet
Support für TOPdesk
- Telefon-Support
- 24/7 Live-Support
- Chat
TOPdesk Kosten
Startpreis:
- Ja, kostenloser Test verfügbar
- Keine Gratisversion
TOPdesk bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von TOPdesk ist ab EUR 60.00/Monat verfügbar.
PreismodelleÜber den Anbieter
- TOPdesk
- Ansässig in Delft, Niederlande
- 1993 gegründet
Support für TOPdesk
- Telefon-Support
- 24/7 Live-Support
- Chat
TOPdesk – Videos und Bilder
TOPdesk Funktionen
Alternativen für TOPdesk
Bewertungen über TOPdesk
Cloud-based software.
Kommentare: It provides spectacular functions that allow you easily customizable construction. The interface is very intuitive. It enables you to automate emails speedily and easily. Its best feature is a self-service portal that helps to remove numerous doubts from consumers and avoids overloading the support staff who can keep their focus on consumers with issues. It provides a clear overview of open incidents. It can create KPI-based reporting. In simple words, it is an excellent tool to obtain information about consumers quickly. It addresses the issues, reports, and replies to the questions speedily. It offers operation management and object management very effectively.
Vorteile:
It helps businesses offer the best services to their consumers. It enables you to create workflows, manage incidents, and keep track of configurations. It's design and installation are simple as compared to other ticketing systems. The customer support is excellent. The API enables you to build incorporations into other tools without dependence on marketplace applications. It enables you to monitor the activities of the department.
Nachteile:
Creating reports is sometimes confusing. Also, creating workflow-based email prompts consumes much time and delays work for a couple of weeks. The events and actions modules are sometimes frustrating especially when triggers do not work. It has some limitations regarding chart building. The change process is confusing and requires regular guidance. It is pretty expensive. The installation process is quite tough. It does not allow users to update their profiles with additional details such as education, contact numbers, and links from social media forums.
Antwort von TOPdesk
vor 2 Jahren
Hi Giovanni, thank you very much for reviewing TOPdesk and the feedback. If there's anything we can do to help you please reach out. Happy to help.
Best ITSM available
Vorteile:
TOPdesk is very easy to implement. It can come with a best practice set-up if you like. The consultants I worked with were great but with a bit of learning you can do a lot of things yourself aswell. Compared to some competititors (ServiceNow for example) it doesn't feel like they try to bleed you dry with consultancy hours. Also the asset management module is awesome, fully customizable and API based. And although the actions and action sequences are a bit harder to learn, once you master them the options for automating are endless.
Nachteile:
No cons yet. Although the reports can be a bit meh, but you can connect to PowerBI or something similar through the OData feed.
In Betracht gezogene Alternativen: Planon und Freshdesk
Warum TOPdesk gewählt wurde: ServiceNow is very hard to set up, need (expensive) consultancy for a lot of things and you need to know every process in detail. TOPdesk is far more flexible and easy to implement.
Zuvor genutzte Software: ServiceNow
Gründe für den Wechsel zu TOPdesk: Planon sucks at IT. It's a bit better than TOPdesk on facilities but overall it's just less interesting. Freshdesk lacks basic functionality, they integrate well but I like having everything in one tool.
Antwort von TOPdesk
vor 9 Monaten
Hello David, thanks for your detailed review! We're thrilled to hear you find TOPdesk easy to implement and appreciate the asset management module and automation possibilities. We also value your feedback on our reporting capabilities and we're continuously working on improvements. It's great to know that you chose TOPdesk over other alternatives for its flexibility and ease of implementation. Your support means a lot to us! Best, Team TOPdesk
Customisable incident management
Vorteile:
Very customisable to suit any purpose so we can create many branching categories for escalation and redirecting requests
Nachteile:
Can be a little un wieldy if you have many different categories for end users to find what they need
Antwort von TOPdesk
vor 2 Wochen
Hey Fran, Thank you for sharing your feedback! It's nice to hear that you appreciate TOPdesk’s customisation capabilities. We're sorry to hear about the difficulty your end users have in finding what they need. We appreciate your input as it helps us identify areas for improvement. Best, Team TOPdesk
TopDesk is a ticket system that has very basic functionality.
Kommentare: Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box.
Vorteile:
TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.
Nachteile:
They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize. They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost.
Antwort von TOPdesk
vor 6 Jahren
Sorry to hear you are having trouble with bulk updating. Perhaps this is something we could talk more about in a Dr. TOPdesk session! This is a free dedicated hour with an in-house TOPdesk consultant, where we can help you find a way around the issue and also show you some other cool TOPdesk tips and tricks. Get in touch if this is something you're interested in at https://www.topdesk.com/uk/dr-topdesk/. By the way, we are always looking for your input to drive new functionality, so please don't hesitate to communicate your feature request to our product managers on the TOPdesk Innovation Platform (https://tip.topdesk.com/).
TOPdesk: An Extensive ITSM Tool
Vorteile:
Configurability Customizability Support of TOPdesk
Nachteile:
No option to give users/clients a way to create their own account to access the SSP
In Betracht gezogene Alternativen: JIRA Service Management
Warum TOPdesk gewählt wurde: To standardise optimise and automate, while ensuring scalability and ISMS/ISO27001 conformity regarding Change Management and reporting on that
Zuvor genutzte Software: Zendesk Suite
Gründe für den Wechsel zu TOPdesk: Most integration and workflow options compared to the others. Overall best price value
Antwort von TOPdesk
vor 9 Monaten
Hey Wijnand, we appreciate your review! Good to hear you're enjoying TOPdesk's adaptability and our support. Your feedback about user/client account creation is noted. It's really helpful as we strive to improve. Best, Team TOPdesk.
