Wer verwendet TOPdesk?

TOPdesk bietet eine Lösung für die Service-Desks von kleinen Unternehmen und großen multinationalen Unternehmen mit einer Applikation, die von unterstützenden Abteilungen wie IT, HR oder Facilities genutzt werden kann.

Was ist TOPdesk?

TOPdesk ist einer der am schnellsten wachsenden Servicemanagementanbieter weltweit mit Niederlassungen in mehr als 10 Ländern. TOPdesk hat weltweit über 4.500 Kunden, die von 600 Spezialisten unterstützt werden – vom Entwickler über den Berater bis zum Support. Das Ziel von TOPdesk? Dich in Richtung Service-Exzellenz zu leiten, d. h. dein Servicemanagement intelligenter, einfacher und unterhaltsamer zu gestalten.

TOPdesk – Details

TOPdesk

http://www.topdesk.com

Gegründet 1993

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TOPdesk – Preisübersicht

Preisoptionen anzeigen

TOPdesk bietet keine Gratisversion, aber eine kostenlose Testversion. Die kostenpflichtige Version von TOPdesk ist ab 66,00 $/Monat verfügbar.


Startpreis

66,00 $/Monat Preisinformationen

Kostenlose Version

Nein

Gratis Testen

TOPdesk – Bereitstellung und Support

Kundenbetreuung

  • 24/7 (Live Vertreter)
  • Support während der Geschäftszeiten
  • Online

Einsatz

  • Installiert - Mac
  • Cloud, SaaS, Web
  • Installiert - Windows

Training

  • Persönlich
  • Live Online
  • Webinare
  • Dokumentation

TOPdesk Funktionen

  • Automatisiertes Routing
  • Berichterstattung / Analyse
  • Call-Center-Management
  • Dokumentenspeicher
  • E-Mail-Integration
  • Echtzeit-Chat
  • IT-Asset-Management
  • Kundenspezifisches Branding
  • Makros/Antwortvorlagen
  • Management von Dienstgütevereinbarungen (SLA)
  • Multi-Channel-Kommunikation
  • Netzwerküberwachung
  • Remote-Zugriff/-Kontrolle
  • Self-Service Portal
  • Social-Media-Integration
  • Ticket-Management
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • Wissensbasis-Management
  • Workflow-Konfiguration

Siehe die vollständige Help-Desk-Software Liste

  • IT-Asset-Management
  • Release-Management
  • Self-Service Portal
  • Service-Katalog
  • Serviceberichterstattung
  • Störfallmanagement
  • Ticket-Management
  • Vertragsmanagement
  • Wissensmanagement

Siehe die vollständige IT-Service-Software Liste

  • Konfigurationsmanagement
  • Problem-Management
  • Projektmanagement
  • Self-Service Portal
  • Störfallmanagement
  • Verfolgen von Vermögensanlagen
  • Verfügbarkeit-Management
  • Versions- und Bereitstellungsmanagement
  • Vertrags-/Lizenz-Management
  • Veränderungsmanagement

Siehe die vollständige ITSM Software (IT-Service-Management) Liste

  • Abrechnung & Rechnungsstellung
  • Arbeitsauftragsverwaltung
  • Inventarverwaltung
  • Kalibriermanagement
  • Kundendienst-Historie-Nachverfolgung
  • Mobiler Zugriff
  • Prädiktive Wartung
  • Schlüssel & Schloss-Management
  • Techniker-Management
  • Terminplanung
  • Verfolgen von Vermögensanlagen
  • Vorbeugende Wartung

Siehe die vollständige Instandhaltungssoftware Liste

TOPdesk Alternativen

Mehr Alternativen zu TOPdesk

TOPdesk – Erfahrungen

Alle Bewertungen lesen

Gesamtbewertung

4,6/5

Durchschnittliche Bewertung

Benutzerfreundlichkeit 4,5
Kundenservice 4,8
Funktionen 4,5
Preis-Leistungs-Verhältnis 4,6

Software bewerten

Teile deine Erfahrungen mit anderen Softwarekäufern.

Eine Bewertung schreiben
Jon F.
Chief Information Officer
Hochschulbildung, 501-1.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 16.3.2018

"From early engagement to beyond our successful full implementation, a thoroughly positive experience"

Kommentare: It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool.

Vorteile: Easy to use UX, end-user focused and people-centric, fabulously engaging and innovative implementation consultants, modular building blocks, value for money offering, usable as a cross-organisation service desk, builds upon and improves existing rigour, attracts and converts even the digital wary, brilliant ongoing support and account management ... with us for the journey.

Nachteile: Although TOPdesk already offers many APIs and integrations, there are some of our more obscure legacy software that required new integration developing, however this is not really truly a representation of TOPdesks very comprehensive offering

Antwort des Softwareanbieters

von TOPdesk an 19.10.2020

"It has overall been a really exceptional and rewarding engagement of a software supplier and implementation of their tool." Wow. That's what we strive for! Thank you Jon for your feedback and compliments.

  • Herkunft der Bewertung 
  • Bewertet am 16.3.2018
Dave W.
IT Director
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    Nicht bewertet
  • Herkunft der Bewertung 
  • Bewertet am 8.2.2018

"Service Management built from the ground up requires a solid software base - This is it !"

Vorteile: The software is easy to use and is modular, which means that you can build your Service Management processes, as and when you require them, especially when you are building new ways of working into your business. If you simply want Incident and Problem Management without Asset Management / Configuration Management / Change Management etc etc, then you can simply use and pay for what you need and then build your software solution, as your Service Management processes mature. The software also gives the user community the opportunity to log requests & incidents via a self service portal which is useful if you want to capture all requests without providing constant 24 hour support. There is also a Knowledge Base which can help the user community to self help on common issues / queries. The software has evolved from a business who live and breathe service and understand customer requirements. The software is supported by consultants who not only understand their own business but take a great deal of time to understand your business - to the point were they feel part of your business. New features are available in stand alone mode when they are being Beta tested (TOPdesk Labs ) before they are released to their customers - They do not simply merge new features into their mainstream products. TOPdesk is a quality solution, supported by quality people and at a very affordable price.

Nachteile: There are no real negatives with regards to the software. Sometimes creating the reports can be confusing but help is always at hand and once you have written a couple of bespoke queries, it becomes very easy with raw data exports available to create your own charts and report packs.

Antwort des Softwareanbieters

von TOPdesk an 19.10.2020

Thanks Dave for sharing this elaborate review. We really appreciate it!

  • Herkunft der Bewertung 
  • Bewertet am 8.2.2018
Verifizierter Rezensent
Support Technician
Versicherung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: 6-12 Monate
  • Gesamtbewertung
    3 /5
  • Benutzerfreundlichkeit
    4 /5
  • Eigenschaften & Funktionalitäten
    3 /5
  • Kundenbetreuung
    3 /5
  • Preis-Leistungs-Verhältnis
    3 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    7/10
  • Herkunft der Bewertung 
  • Bewertet am 10.7.2018

"TopDesk is a ticket system that has very basic functionality."

Kommentare: Gets the job done, but lacks a lot of common features that other ticketing systems have out of the box.

Vorteile: TopDesk is actively developing its product which is awesome! It is a good ticket system that gets the job done. I have had very little down time.

Nachteile: They lack a lot of features and functionalities that I grew used to with our old ticketing system. Mass manipulation of tickets is lacking. you can only mark tickets as completed or closed in their system, you cannot transfer to a operator/operator group on mass, or mass categorize. They only recently introduced a chat integration but you have to contract the chat service through a 3rd party so another cost.

Antwort des Softwareanbieters

von TOPdesk an 27.7.2018

Sorry to hear you are having trouble with bulk updating. Perhaps this is something we could talk more about in a Dr. TOPdesk session! This is a free dedicated hour with an in-house TOPdesk consultant, where we can help you find a way around the issue and also show you some other cool TOPdesk tips and tricks. Get in touch if this is something you're interested in at https://www.topdesk.com/uk/dr-topdesk/.

By the way, we are always looking for your input to drive new functionality, so please don't hesitate to communicate your feature request to our product managers on the TOPdesk Innovation Platform (https://tip.topdesk.com/).

  • Herkunft der Bewertung 
  • Bewertet am 10.7.2018
Martin W.
IT Manager - Global Helpdesk
Pharmazeutika, 201-500 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    4 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 1.3.2019

"Top Marks"

Kommentare: I was looking for a Helpdesk tool for my small, but growing company, branching across multi-sites and countries and found a SaaS solution that I quickly realised will allow me to grow the system / teams and complexity as I need it to.
You can start with a really simple set-up but its complexity can grow to fit any company. This allows me to make changes as we grow without having to upgrade to other systems.
TOPdesk is modular which means you can start with some of the modules and then add them as your needs grow. It’s just a cost option and you’re ready to go.
When you purchase a product you want to be able to configure the system as your needs change and grow, with the training team on site to help your initial setup you go through some in-depth training allowing you to become the master of your system, with all the skills needed to make the changes yourself to the way you want it after the training team have left, no additional costs every time you need a change made.
TOPdesk support is second to none with timely solutions to your problems with most problems being resolved with first time fixes while on the phone.
Would I recommend TOPdesk to other companies? Yes without a doubt and if I was to move to another company who needed a helpdesk system the first team to call would be the TOPdesk team.

Vorteile: Topdesk can be as simple or as complex as you want / need it to be. It's ideal for small companies to large organisations, it will take it all in it's stride.

Nachteile: I still find the idea of having to use third party software for complex reports. The reporting side is not its strong point.

Antwort des Softwareanbieters

von TOPdesk an 19.10.2020

Wow, thank you Martin for your top marks. We appreciate the feedback and compliments!

  • Herkunft der Bewertung 
  • Bewertet am 1.3.2019
Nick B.
Systems Manager
Staatsverwaltung, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
  • Gesamtbewertung
    5 /5
  • Benutzerfreundlichkeit
    5 /5
  • Eigenschaften & Funktionalitäten
    5 /5
  • Kundenbetreuung
    5 /5
  • Preis-Leistungs-Verhältnis
    5 /5
  • Wahrscheinlichkeit der Weiterempfehlung
    10/10
  • Herkunft der Bewertung 
  • Bewertet am 14.6.2019

"Service excellence experts - supplier as a business partner"

Kommentare: TOPdesk are beyond that of a supplier and more a business partner that many other suppliers could learn a lot from. They provide awesome support backed up by knowledgeable staff / consultants who share your desire for service excellence.

Vorteile: Does what is says on the virtual tin - the modules are well designed and fit for purpose and allow for customisation's when rarely needed. The software can grow with your own needs as and when needed making it a great return on investment and is not limited to 'just a insert team name here' system allowing for integrated processes and oversight end-to-end. The expansion into allowing microservices to bolt onto TOPdesk via the marketplace only add more value.

Nachteile: Its very minor but being able to save a complex form component - it would be great to save a small number (3 max) of complex built form components that can be re-used on other forms rather than having to rebuild it each time its used. e.g. long drop downs just for speed, consistency and efficiency.

Antwort des Softwareanbieters

von TOPdesk an 19.10.2020

Thank you Nick for sharing your thoughts in this review. We really appreciate you experience TOPdesk as your business partner. This goes both ways looking at all the constructive feedback you provide on roadmap topics for instance. Hope to have you with as as a customer and business partner for many years to come!

  • Herkunft der Bewertung 
  • Bewertet am 14.6.2019