AIM

"Its really easy to make reports which is good for this type of software"

Vorteile: I really like how you can easily generate reports, that's important for my business and I believe this software can do the best job of it.

Nachteile: I don't like that's a little clunky to use, but that should go without saying because this is super complex software we're dealing with here.

"AIMsi Does it All (almost)"

Kommentare: Been using the software for two years now, and it seems to provide a solution for everything. I wish there was a bit better integration across the different modules, such as allowing station rentals, short-term rentals, long-term rentals, and contract payments to all be made on the same checkout as regular sales orders, instead of needing to process them all at once. The payroll area also needs some improvements, it is good for recording payroll expense, but you will need a separate application to actually do the real payroll tracking/deductions/taxes. Otherwise it handles everything from rentals, bay/station rentals, it has full accounting, chart of accounts, general ledger, integrates to your purchasing/receiving, has full inventory tracking with multiple locations. Basically you can run your business with a few minor outside resources, from this one package. Even managing employees/time tracking etc... Pros: Accounting, Rentals, POS Touchscreen support, Integrated Credit Card, Employee Management, Membership Modules, Integrated Gift Cards, Inventory Control, Invoice Management Cons: The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately - The payroll is not very robust

Vorteile: Accounting
Rentals
POS Touchscreen support
Integrated Credit Card
Employee Management
Membership Modules
Integrated Gift Cards
Inventory Control
Invoice Management

Nachteile: The systems don't all share one checkout - each type of transaction (rental, station, contract payment, merchandise sale) must be rung up separately
The payroll is not very robust

"Tri Tech Aim"

Kommentare: I trained 3 other employees on the Aim system with no problems. Actually easier than the old software to log in and out of. We all have worked together in learning and share when we find another advantage to this system.

Vorteile: This software made conversion easy and effective. I had no problems with changing over from our old software to Aim. A few corrections were needed but overall very easy.

Nachteile: I have not found any problems so far and hopefully won't in the future.

"Legacy database that our company is slowly replacing with more modern systems"

Kommentare: Years of data can be searched through. We currently use it for recurring billing via credit cards for monthly rental and lesson tuition payments. Those recurring charges must be manually triggered every day though.

Vorteile: Does not have glitches or communication errors. Data that has been input stays there forever. Interface has never changed, ever. So if you are familiar with it, there is a comfort factor.

Nachteile: The user interface has very few, if any, task stream allowances or cross linking between data entry areas.
The typical interaction with Aimsi requires starting from the home screen and navigating the "Module" you need, selecting the "Find," searching for the correct customer account, pulling up the relative info about them.
Then...
Restarting from the home screen, module you need to add or edit part of the changes that are needed, "find," find that account again..
Then...
Restarting from the home screen, module you need to add or edit the other part of the changes that are needed, "find," find that account again... While there are hot keys to speed up this process it is still a very primitive workflow. Newer systems have you choose the customer account first, then proceed to enter new data, while Aimsi requires finding the module, and then the account, over and over again. Networking your store for Aismsi to work off of one of your local PCs requires above average networking skills. Backups and hardware upgrades are your problem and responsibility. You will need someone on call unless you happen to have above average IT skills.

"Pleased!"

Kommentare: Overall we are very happy with AIM for our business. The tech support is awesome! They are always ready to help and super friendly. I love that they can remote in and show us what to do.

Vorteile: We have been using the contract module side of AIM for our instrument rental contracts to keep track of monthly payments since the beginning of our business in 2004. We pulled away for a brief stint to try another company and it was a disaster. The instrument rental contracts are the bread and butter of our business. If it fails, we fail. If the customer doesn't feel like they can trust us with their personal info because the system fails, we fail. It's a reflection on us. We came back to AIM in 2019 and went all in with the full point of sale system and we've never looked back. We highly recommend AIM.

Nachteile: We do wish that there weren't so many steps to follow. Seems like there is a huge learning curve to this program. Once you live it and breath it like it do it's one thing. But my employees tend to make mistakes often because they miss a step.
And for example: having to get out of one frame and into another one for the same customer with a different question about their account is sometimes frustrating.
Also. I really wish that an email went out immediately to my rental contract customers on autopay when their card is declined. The ability is there, as they receive an email immediately when the payment goes through, but not when it declines. This would help our collection dept out tremendously if this option was implemented.