Bloomerang

modern software

Kommentare: Productivity and efficiency have increased among the staff, for my part I feel more satisfied with each job done at Bloomerang

Vorteile:

What I like the most is the possibility of being able to help many people through Bloomerang since many times it is more difficult to do this type of activities on my own, it is a very simple way with a few clicks without much effort

Nachteile:

I have nothing to say that I don't like about it, so far it has been a good help program

New and Happy Bloomerang User

Kommentare: Has been a great transition and easy to move from one CRM to Bloomerang.

Vorteile:

We switched from Donor Perfect to Bloomerang for the ease of tracking groups and creating reports that are custom to our organization and couldn't be happier!

Nachteile:

We did have some issues with converting Households over to Boomerang. This was due to the way we used Households in our old CRM.

Bloomerang is a fine tool to use for a lowtech team

Kommentare: Bloomerang was a great tool to have with a team that was not tech-literate/savvy. All of its basic functions necessary for tracking a donor through a donor-lifecycle also made it a great foundational CRM.

Vorteile:

My team was not tech-savvy, so Bloomerang was easy to use and explain to my supervisors.

Nachteile:

Bloomerang's features were pretty inflexible, so selecting features for a report became a fight. There is also limited opportunity to customize the fundraising pages.

Finally a donor management built for small nonprofits!

Kommentare: I used another donor management system that was NOT built for nonprofits - and certainly not for small nonprofits - for years. It was a pain and rarely were we able to extract useful, reliable information from it because of all the various service packages and layers added over the years by different administrators! Bloomerang is so simple to use, and the information we extract from Bloomerang is accurate and useful.

Vorteile:

I absolutely love how easy it is to customize Bloomerang to fit our needs. There aren't a million different products and service packages that you have to juggle to use your donor data. Reports are super easy to build. Donor acknowledgement is really as easy as a push of the a button!

Nachteile:

We do have some issues with formatting emails and letters that we're working through. I also don't like that you cannot apparently schedule reminder emails for tasks or assign multiple responsible parties for tasks.

Bloomerang is a great choice for nonprofits!

Vorteile:

Very easy to use and reasonably priced. Works seamlessly with MailChimp and is easy to tailor to your agency.

Nachteile:

Reporting is limited, but good overall .

Bloomerang is great!

Kommentare: Bloomerang is a robust, affordable donor management software that is easy to implement and has a lot of great features such as dashboards, reporting, search functions. communications and donor research.

Vorteile:

Bloomerang is easy to use, reports are easy to build, donations are easy to enter and donors are easy to manage. Bloomerang provides free trainings that are very useful and can be shared with your team based on function and need, as well as excellent customer service and support.

Nachteile:

The only thing I'd like is to be able to download letters in word format rather than PDF as we often will make minor edits to personalize.

It Sure Beats Home-grown

Kommentare: As per the title of this review, Bloomerang replaces software that I and a few other volunteers wrote and used over the last 3 decades. Bloomerang is web-centric; ours wasn't. Bloomerang handles backups; ours didn't. Bloomerang handles security and bug fixes and support; we no longer have to. Bloomerang is sustainable; our home-grown approach was on life support. It was a lot of work to move into the Bloomerang world, but it's now paying off.

Vorteile:

Bloomerang has all the pieces we need to manage donors and donations. The customer support is superb. While the FAQs and help pages solve most problems, the phone support is better than most software firms.

Nachteile:

Any time new software comes along, the way the authors view the world is different than what users have been doing. It takes a while to get the new gestalt.

Bloomerang is great!

Kommentare: We are able to keep better track of our donors using this software. We have had a positive experience with Bloomerang and have already recommended it to others! I have been in my position 24 years and have gone through many different types of software and by far, this one is the BEST!

Vorteile:

The software is easy to learn and use. Training on the product was thorough. Customer support has been helpful when it is needed. You can tell Bloomerang wants the user to be happy!

Nachteile:

There isn't really anything I don't like. Just a little inconvenience on the input side...when adding a new donor with a spouse, you have to set up two accounts, join them together as a family. Too many steps! It isn't a deal breaker though!

A good CRM for Donor Management

Vorteile:

Library of resources, trainng was solid, good knowledge-base.

Nachteile:

Coming from Little Green Light, I was a little overwhelmed. Not the prettiest of CRM's, could use better integrations.

Bloomerang is an excellent donor management tool

Vorteile:

Ease of use; the user interface is very intuitive so you can navigate and explore without lengthy tutorials and training.

Nachteile:

To update a donor’s profile, I have found it difficult to find what to click on to add a family member, to view notes on their donor story and giving history, or to mark them as deceased. That part I wish it was easier to locate.

Great CRM and Donor Management Software for Beginners and the More Advanced

Kommentare: Overall a great experience with Bloomerang and would highly recommend for anyone wanting to utilize a CRM system. It allows for both the pro and new user to feel comfortable and confident.

Vorteile:

The switch to Bloomerang was caused by the need for our non-profit to begin utilizing new technology to track not only communication, but honors bestowed, event attendance and registration, and donations. I can say Bloomerang does a great job with all of these things! The ability to add custom fields to a constituents profile allows for necessary unique tracking and plethora of donation tracking types allows us to keep up with the growing ways in which donors engage with us.

Nachteile:

I would like to see a more customized homepage for constituents. Total sum of all transactions is obviously important, but ability to see a summarized view of their contributions to a multi-year campaign would allow to increased ease to our employees. I would also like to see either an Outlook Plugin or 1-on-1 mailing software with template's saved directly in Bloomerang. Each donor can have a slightly different message or details, so having that ability to pull a template and customize before sending (without having to go through MailChimp's webpage and pulling report) would make a huge difference.

Buyer's remorse

Kommentare: Diappointing.

Vorteile:

Great work from the implementation team.

Nachteile:

We have been on Bloomerang for 2 weeks. So far, I have learned that:The Bloomerang interaction dropdown is all donor facing - there's no way to describe interactions with students except "other" - and the menu can't be changed. There's no ability to pre-load brand guidelines (logo, colors, font) that would pre-populate letters & emails For events, there's no way to show sponsors or honorees on an event page. It requires self-hosting - which costs us $$ for web design services. On Kindful events, I can't set up discount tickets - I was told to set up A SEPARATE EVENT for free tickets, which is ridiculous. I can't change the order of ticket types without deleting and re-entering them (this is minor).There's also no way to track non-fundraising event attendance, as for one of our workshops. They can't have a $0 ticket. Even in the Year-End Tax Receipts webinar yesterday, when the presenter pulled up the template for that very letter on Bloomerang, it wasn't set up as he recommended but had to be customized. It seems like nearly everything in this program requires a workaround, and that it really is entirely a donor management program and not set up for constituents.

Recommending bloomerang for Nonprofit Donor Management

Kommentare: We particularly like that we can easily manage all transactions and interactions seamlessly through integration with Outlook and sending emails, letters, etc. directly out of the system.

Vorteile:

In the time that we have used bloomerang, we have appreciated a number of things about the software. The interface is extremely user friendly, we see regular product updates, there has been excellent customer service and communication, and the customer support through the chat interface is absolutely fantastic. Data has been easy to manage, reports are easy and reliable, and the ability to send beautiful emails, integrate with our website, and manage campaigns through the system is a real game changer for our organization. They worked hard with us to implement integration and onboarding in a reasonable time frame as well.

Nachteile:

Occasionally, I will run into a more advanced feature that I'd like the system to do, but it's a rare occurrence. The one thing that I really wish bloomerang had was a more robust event ticketing function. The current interface doesn't do everything we would want to do, such as discount codes, and there are generally too many limitations to be able to use bloomerang for event ticketing.

Forms are unusable and software is clunky and needs updating. We are cancelling our subscription.

Kommentare: Extremely disappointed with the functionality and customer support. I do not recommend this product.

Vorteile:

Easy to migrate our database to Bloomerang. Basic features work well.

Nachteile:

The forms are extremely difficult to embed on your website and look terrible. They advised us to hire a web developer, but we worked with two and they could not work with the forms. Very disappointing as 95 % of our donations are online. Overall the software is clunky and needs to be updated. Customer service was terrible.

Great product

Vorteile:

Bloomerang is very easy to learn to use and takes donor’s payments

Nachteile:

Their customer service was okay. Not bad

Bloomerang

Kommentare: Donation management

Vorteile:

Easy access to historical donor record by the individual

Nachteile:

I would like to see the comprehensive list of donors in the database and not have create reports to see the all

Customer Service

Kommentare: We have managed to complete our donation projects without any problems. We have served the community with joy in our hearts.

Vorteile:

I received a great customer service when I had challenges in using Donor Management software. The customer service team was so helpful and very polite and gently in guiding me through the whole process. Right now I am using it without hiccups! Kudos to Bloomerang team

Nachteile:

The software is at first difficult to use and intergrate in my line of work but as I was taught by the team, now it seems easier.

I should work for Bloomerang

Kommentare: We use Bloomerang at our non-profit, which raises $10M. As a team of one, I rely on Bloomerang to keep me organized and make reporting + tax receipts quick and easy. The seamless integration with QGiv also makes my life easier.

Vorteile:

My favorite thing about Bloomerang is the ease of use - it is extremely intuitive, especially compared to a product like Raiser's Edge. I also appreciate the Customer Service - every inquiry is responded to in a timely manner, and customer service representatives go above and beyond to help.

Nachteile:

The initial sign-on period was a bit frustrating, as our representative did not seem that knowledgeable and did not give great advice. However, in the years since this, we have been impressed with the Bloomerang team and have not had any bad experiences since.

Good investment!

Vorteile:

I enjoy the newsletter/correspondence functionality of the program

Nachteile:

It takes a bit to figure out (the Names formal informal etc.)

Excellent Product!

Kommentare: Overall, very happy with Bloomerang.

Vorteile:

Love, love, love Bloomerang. I have used many other databases, and the ease of use is incredible. When I do hit a roadblock I just call customer care and they walk me through it.

Nachteile:

Not thrilled about MailChimp (would prefer Constant Contact). Too few fonts, can't customize as much as I would like. The setup for letters is not the best. Hard to make the letters look centered on the page (huge margin on the bottom, so everything is stuck near the top). Would like more flexibility with creating the letters.

Ease of Use

Kommentare: I am a fairly new user and have no previous experience with this type of software. However, I had 20 years in the medical field and this reminds me of an EMR. Very easy to navigate through and manage data.

Vorteile:

I work for a very busy small nonprofit. Between the ease of use and the fabulous tutorial videos I was able to basically teach myself how to use Bloomerang. Overall, I think this is a great program and I look forward to learning additional tips and trick so I can use it more efficiently.

Nachteile:

It would be nice if Bloomerang allowed entries for households with more than one donor to share the same profile, while still being able to differentiate the specific donor. When we run mass mailings we find we have to meticulously comb over our labels to look for duplicates.

Poor experience all the way around

Kommentare: Very poor. We tried to get out of our contact early on because we knew what we were in for. We should have just counted it as a loss and moved on.

Vorteile:

We liked our salesperson until she sold us the product

Nachteile:

The ease of use was awful - we tried to run our first campaign out of it but we had several people choose to not participate because of the difficulty of setting up a donor pageThe biggest issue was that they shut off our donation capabilities (without telling us) on Giving Tuesday. They said that they blocked fraudulent payments so they did their job. We missed out on funds that we cannot recover and they still believe they did the right thing.

Good CRM for NonProfits

Vorteile:

As someone relatively new to our organization and to the field of development, I have found Bloomerang easy to use. I've heard horror stories about learning to navigate CRMs, and none of those have held true with Bloomerang.

Nachteile:

I wish it had an option for connecting with donors through text messages.

hot and cold on Bloomerang

Vorteile:

it appears that we suffer from too many changes in users and they information has not been entered consistently correctly. i don't know how to fix this

Nachteile:

reports are hard to run on your own, chat helps, but i feel like i am in the dark

Great non-profit CRM

Kommentare: One of the biggest benefits for our staff is the ability for all to be able to use the system at the same time, and any changes made in the files are immediately stored and accessible. Obviously this was not the case when we were using an Excel spreadsheet for our record keeping. The ability to add a donor's picture to their file is also a great benefit. We have thousands of supporters and appreciate being able to have reference for who they are, especially prior to an event we are attending. Bloomerang is available anytime, anywhere online. So I can open a file on my phone in an instant to reference a picture, an address or phone number, a recent donation, or to know the giving level of a particular donor.

Vorteile:

We are a small agency with 5 employees. We used to use a spreadsheet to track all donations for our agency. After much searching and comparing, we chose Bloomerang as the best option to manage our donor data base. At the time, we wanted to add pictures of our donors for familiarity, but that was not yet available. We were told that would be added in the future, and within the year, it was an added feature in Bloomerang. It is one of our favorite features now. The system is very user-friendly, and anytime we need assistance, or have a question, the Bloomerang staff is very responsive in the live "chat" option and always very helpful. The online free training that is continually available is also great. We recently hired a new staff member who has access to all the beginning level training as well.

Nachteile:

One feature that I would like to have, that is not available, is the option to upload a WORD document to send in an email blast. The templates for newsletters, etc. is fine, but sometimes I want to send an event flyer or other custom documents that cannot be loaded in the system.