Elite EXTRA

Elite EXTRA Deployment

Kommentare: We are pleased we made the decision to go with Elite EXTRA. It's a solid platform with more features and a large install base of automotive parts delivery companies like APH. The implementation and training team were very helpful getting us live at so many stores in such a short period of time, they were great to work with.

Vorteile:

The Elite EXTRA product is robust, feature-rich and an excellent fit to the automotive parts delivery business. The staff at Elite EXTRA also know our business inside and out and were very helpful in showing us proven best-practices for getting the most out of the service.

Nachteile:

We have not been able to deploy the "Driver Self-Dispatching" feature yet because it requires our paper invoices to have bar codes on them which we are waiting on our software development team to implement.

Always improving

Kommentare: Great vendor to deal with. Willing to work with customer to fit specific needs.

Vorteile:

Ease of use and integration into our POS system. Support staff is responsive and always great to deal with.

Nachteile:

Bummed i have not invited to ping pong tourney.

DELIVERY MANAGEMENT

Vorteile:

TRACKING DELIVERIES AND DRIVER ROUTES IS A GREAT FEATURE THAT HAS COME IN HANDY SEVERAL TIMES

Nachteile:

DIFFICULT TO NAVIGATE THE PROGRAM SOMETIMES AND TO TRAIN NEW PEOPLE

Best dispatching software we have used so far

Kommentare: We have had a good experience with elite extra and the integration it provides.

Vorteile:

Love the tracking, routing, and features

Nachteile:

We do not have any cons. If i had to choose the reporting takes some getting used to so we can find what we need

ELITE EXTRA OVERVIEW

Kommentare: MUY OVERALL EXPERIENCE WITH ELITE EXTRA IS AMAZING

Vorteile:

I REALLY AM IMPRESSED WITH THE ENTIRE SOFTWARE AS A WHOLE.

Nachteile:

AGAIN I REALLY LIKE EVERTHING ABOUT ELITE EXTRA

Dispatching for Healthcare Company

Vorteile:

Elite offers us real time tracking and optimized routing options to deliver blood products across the state expediently. Personally i find elite to be user friendly and probably haven't even scratched the surface on all of its features. Easy history search functions allow me to revisit any jobs that need further data or to resolve a discrepancy easily. Elite takes a lot of stress out of dispatching emergent life saving products on a daily basis for me.

Nachteile:

Not many complaints to come up with for this software. Minor bugs have been a nuisance at times, but easy to reach tech support has helped to either solve issues in real time, or put on the radar for future updates. Once i gained a working knowledge of this product, it has been easy to use and there have been minimal deficiencies. The most common issue i have had has been stops not closing out in real time but seems to almost exclusively be a cellular reception issue as we are in the bowels of hospitals rather than a software issue.

Elite Extra is a game changer.

Kommentare: Elite is exceptional. I can’t praise enough on how this program has helped our company over the years. Our drivers coordinate their routes and help save us money from saying they didn’t get delivered and we have proof of delivery and pictures.

Vorteile:

This program is very easy to use, and it helps coordinate our routes and save our company money. It’s a safety blanket for when customers have questions about deliveries being dropped off and ETA times of deliveries when we will be showing up.

Nachteile:

Nothing comes to mind no issues here and don’t have anything that comes to mind.

Love some of the Features

Kommentare: My experience for the most part has been positive. There have been times where our systems updated and orders haven't auto loaded however so far every time that's happened its been fixed within a couple of hours.

Vorteile:

That you were able to add picture taking. That I can call and request something be added and it usually happens within a day or two.

Nachteile:

It's auto routing. It would be nice for the system to remember the history of the way we route and start optimizing based on that.

Elite Extra for heavy duty truck dealership network

Kommentare: They’ve been a great company to work with, eager to help us solve our problems. Of the dispatching/delivery management programs we’ve used, Elite Extra seems to be the one most designed with my industry in mind.

Vorteile:

Their customer support team is top notch. I’ve never waited more than a few minutes to speak to a real human, and have never gotten off the phone without our issue being resolved.

Nachteile:

Data analytics. There are either predefined KPMs in the Scorecard, or manually pulling reports. Some customizable widgets/BI integration would help.

GREAT PRODUCT

Vorteile:

DRIVER TRACKING AND PICTURE TAKING OF THE DELIVERY AT THE CUSTOMER

Nachteile:

THE INABILITY TO RESIZE THE MAP IN SMALLER INCREMENTS AS WELL AS NOT BEING ABLE TO REORDER THE COLUMNS IN THE ORDER GRID

Game Changer!

Kommentare: Overall, our experience with Elite Extra has been overwhelmingly positive. While there are certainly some challenges and limitations, the benefits far outweigh any drawbacks. The system has revolutionized the way we manage our delivery operations, providing us with unprecedented efficiency, visibility, and control.

Vorteile:

Elite Extra has been a game-changer for our business. Its user-friendly interface, efficient route optimization, real-time tracking, customizable notifications, and seamless integration make it the ultimate solution for businesses looking to streamline their delivery operations. We couldn't be happier with the results, and we highly recommend it to any business looking to take their delivery management to the next level.

Nachteile:

While Elite Extra offers some level of customization for notifications and workflows, it may not meet the unique needs of every business. Advanced customization options, and custom reporting is limited.

Delivery driver tracking and route manifest

Kommentare: Overall it is a great program and fairly easy to learn and use. There are lots of tools and reports you can use to get monthly data as well.

Vorteile:

The fact I can track and see ETA of deliveries so I don't have to try and call the driver and play phone tag.

Nachteile:

How it loses connections and also the optimization is hit or miss on being right. For a new driver who don't know the area it can really goof them up.

Easy, efficient service

Vorteile:

The program is very easy to learn and is a great source for our company. The company is also easy to get ahold with any questions and they get to you very quickly with a solution.

Nachteile:

We havent found any cons yet for this program

NAPA Autopart Tracking - Fisher and Father

Kommentare: It is a useful tool for tracking route profitability and route management

Vorteile:

It is important for our business to be able to monitor deliveries and track proof of sales. I like to see where my employees are at and when they will be back to the store so that we can plan future deliveries.

Nachteile:

The scheduled routes feature is messed up. In regards to the process for returning parts, we need to put in the part number and the line code. i would like to be able to input the part number and for the the possible line codes to automatically populate.

A user friendly and very useful tool

Kommentare: My experience has been positive and it has proven in helping us maximize delivery efficiency.

Vorteile:

The ability to track delivery timing and provide the customers with accurate arrival time.

Nachteile:

Occasional improper mapping of customer locations

Super helpful dispatching and delivery software

Kommentare: Overall good experience, definitely worth the investment in the software to make sure deliveries are accurately tracked.

Vorteile:

Ease of use, accuracy of the gps with the trucks that the phones are on. Making routes is easy and it helps you figure out which driver has what orders on their trucks at all times.

Nachteile:

Sometimes the gps signal gets lost so it doesn't always update for a little bit.

Just get it!

Kommentare: We were told when we were first talking about using elite EXTRA to just get it and I would mirror that sentiment. If you are on the fence DO IT.

Vorteile:

Having proof of delivery including GPS points and photos has helped us to not lose money when a customer claims to have not gotten a delivery.

Nachteile:

Elite EXTRA has so many capabilities that have to be "turned on" and sometime we were not even aware that it was available. This is becoming less common because all the videos and emails are great.

TCI - Foristell

Vorteile:

The program allows us to visually organize and route our drivers efficiently. We can see where they are at all times and can easily add additional pickups or reroute them depending on where they are.

Nachteile:

Driver ETAs and total route time can often differ up to an hour difference over the total route.

Elite Extra - a strong third partner business partner via ease of use and service

Kommentare: While my exposure was limited, it was one of the best third party pieces of software to work with. It was seldom down, and when it was, the cause was of the failure was usually pretty easy to track down and correct.

Vorteile:

Elite was already an established process within the organization when I joined. My role was to add new warehouses to the process and to assist the office staff in managing the behind the scenes file processing when a failure occurred at some point in the process. What I liked most was that the process was logical and easy to interact with throughout the process (in reference to third party processes).

Nachteile:

Technical support. I know first hand that the user community enjoys a robust interactive support system, but having to the product late I did not have a strong relationship with Elite's technical staff. That seldom created a problem as the process to interact with Elite was intuitive and very straight forward.

One of the single best tools for your parts dept, hands down.

Vorteile:

Literally everything Elite Extra offers is phenomenal. My favorite part of it are the automated feature set ups. Takes all the work out of using it.

Nachteile:

I literally don’t have anything to say bad about this software.

Elite has Helped scale our business

Kommentare: Overall a great tool that has helped scale our business and grow a lot!

Vorteile:

It has allowed our clients to have a new forum in which they can view and track their customers orders. It has allowed us to modernize our systems and market ourselves better.

Nachteile:

The driver tracking and GPS systems on the app are not the best and sometimes take our drivers to the wrong locations. It also allows drivers to get off the app so we can no longer track them

Kenn garff ford

Kommentare: Been a good experience over all, except for pick ups, i have to type a long destination to get it back here. If i just typer ford they have to clear through each pick up at the end

Vorteile:

It is easy to underatand and enter routes. Can see where yourdrivers are, how fast they are going, how long they are at a stop

Nachteile:

The fact that i have to enter a long destination for pick ups. I cant just type ford.

Parts Delivery

Vorteile:

We love the live tracking and proof of delivery options. Being able to take photos that are automatically saved under the invoice number allows for a secondary check system to ensure the correct parts and quantities got delivered if a discrepancy arises, allowing us to better take care of our customers and dealership.

Nachteile:

There are lots of options with reporting that we love. But they are set reports with only a few filter options. When reporting our profit, with driver mileage with customer info etc. I have to pull a few reports and combine them in excel. Would like to see more filter or include options.

The one software anybody doing deliveries should use

Kommentare: From start to finish setting up this service was a breeze. Their customer support is always ready to help, and setup was simple with almost no hiccups. It took our team 1 week to get used to the new procedure but they have been in love with it ever since.

Vorteile:

Elite EXTRA is easy to use and provides our drivers with critical information to plan out their day. Our dispatchers also enjoy the ease of use, and how simple it is to change paths on the fly.

Nachteile:

We wish the return system was automatically included in the price we pay each month. Returns included would be great.

Tracking and speed monitoring

Kommentare: Great delivery and tracking system all around! The up to minute updating is normally great and I love that I can track the driver's ETA & speed!

Vorteile:

It Stays pretty close up and to the second and routinely updates driver ETA's and has the ability to message on the app as well on the driver phone.

Nachteile:

From time to time the site does go through maintenance and some glitches and can throw off the driver phone NAV as well.