Bloomfire

Easy to use

Kommentare: Implementation was a dream. They had a team that helped us manage the project and uploaded all our content for us. As a small team, this was important.

Vorteile:

It transposes videos, provides full text search, allows for different groups to be created, user analysis so we know if we are getting our money's worth for the tool.

Nachteile:

I wish I could edit docs in the tool. But there are few cons that we have found at this point in time.

Bloomfire - Exceptional platform

Kommentare: Overall, we needed a knowledgebase that was better for our department. Our previous KB was a bit of a mess and very difficult to search or find any basic information. Bloomfire has been an amazing change! I would choose them everyday.

Vorteile:

Key aspects: searchability, how it looks, and organization features.

Nachteile:

I feel that the reports could be enhanced. We would like to pull data easily such as documenting if/when people are logging in. Right now the process is extremely manual (you have to look at each person individually). However, customer service has been wonderful in assisting us in this. Additionally, it would be amazing to update some of the formatting options. The bulleting in particular can be very finnicky.

Looking for a knowledge management system? Be sure to check out Bloomfire!

Vorteile:

Very intuitive and easy to use. Searchability was key for our company and it certainly delivers on that! Our customer success manager goes out of her way to ensure her clients have the information and tools they need to ensure a positive experience, from implementation to deploying and leveraging new features.

Nachteile:

The content update process seemed a little cumbersome at first but I think that has improved over time. In general, there's nothing about the platform that I don't like.

Recent Updates Diminish Value of Product Usability

Kommentare: The initial experience was extremely positive, the recent updates significantly reduce the usefulness of the product specifically where tables and embedded documents are concerned.

Vorteile:

We use the system as a knowledge base to inform our ongoing software implementations and keep our Support team up to speed on current functionality. I love that articles/posts are really easy to create and categorize. The search functionality works well which makes finding information very easy.

Nachteile:

The product allows you to embed documents and create tables into posts. Unfortunately, a recent update to the user interface reduces the size of the article to about 1/3 the width of a monitor. As a result, tables and embedded documents are extremely difficult to read as the formatting is severely impacted. I am not sure how to post screenshots. I have escalated to our site administrator who was informed by Bloomfire support that there is no way to revert the settings. Given that we use the system as a knowledge base, we use tables extensively to summarize information for quick and simple digestion. We also regularly embed word documents, PDFs, and Excel files. The new layout/format makes those embedded documents unreadable without extensive zooming or direct downloading of the articles. Prior to this change, the product met our needs and was highly functional. That is no longer the case.

Happy with Bloomfire existing Functionalities

Kommentare: it's been a year with Bloomfire and the initial migration process was pretty smooth and we are enjoying using the platform.The 2 key things that can make the platform even better are, the bulk upload option and the deeper access restriction options.

Vorteile:

The search features and the capability to have the blogs/ articles created within it.The archival system and the version controls are the best ever features..

Nachteile:

having 2 links created for the same post when it is mapped under 2 groups.