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Was ist Gusto?

Gusto ist eine moderne Online-Plattform für Menschen, die kleinen Unternehmen dabei hilft, sich um ihre Teams zu kümmern. Gusto bietet neben Full-Service-Gehaltsabrechnungs-Tools auch Tools für die Krankenversicherung, 401(k)-Pläne, hervorragendes Personalwesen und Teammanagement. Heute betreuen Gusto-Niederlassungen in Denver, San Francisco und New York landesweit mehr als 100.000 Unternehmen.

Wer verwendet Gusto?

Gusto ist für moderne Arbeitgeber*innen gedacht. Nutzerfreundliche, cloudbasierte HR-Software, die von fachkundigem Support unterstützt wird. Outsourcing ist nicht erforderlich: Gusto hilft dir dabei, dein Team wie ein Profi in Rekordzeit zu betreuen.

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Du bist nicht sicher, ob Gusto das Richtige ist? Mit einer beliebten Alternative vergleichen

Gusto

Gusto

4.6 (4’062)
$ 40.00
Monat
Kostenlose Version
Kostenlose Testversion
88
131
4.6 (4’062)
4.5 (4’062)
4.4 (4’062)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
$ 219.00
Jahr
Kostenlose Version
Kostenlose Testversion
13
2
4.6 (131)
4.7 (131)
4.6 (131)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Gusto

Durchschnittliche Bewertung

Gesamt
4.6
Benutzerfreundlichkeit
4.6
Kundenservice
4.4
Funktionen
4.5
Preis-Leistungs-Verhältnis
4.5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1’000
  • >1’001

Bewertungen nach Punktzahl finden

5
73%
4
21%
3
4%
2
1%
1
1%
Stephen
Stephen
Founder
Verifizierter Nutzer auf LinkedIn
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gusto is the iPhone of Payroll

5.0 vor 3 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Casey
Casey
Client Services Manager in USA
Verifizierter Nutzer auf LinkedIn
Computerspiele, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Great beginner HR software

5.0 letzten Monat Neu

Kommentare: My company used Gusto to manage most HR functions including benefit selection, payroll, and savings account management

Vorteile:

I liked Gusto's user-friendly interface.

Nachteile:

I didn't experience anything negative using Gusto!

Anthony
I.T. Systems Administrator in USA
Informationstechnologie & -dienste, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Mucho gusto, Gusto

5.0 vor 2 Monaten

Kommentare: Super ease of use with Gusto. Very clean UI with great hand drawn art before the days of A.I. art. Managing paystubs and requesting time off was very easy and enjoyable. I had a really good experience with using Gusto, until my company moved to a competitor provider.

Vorteile:

I loved Gusto's simplified and easy to use GUI. It also had very nice minimalist art that was very cute and appealing. I enjoyed using it to track my paystubs and submit request to take paid time off.

Nachteile:

I didn't have much I didn't like about Gusto, except when my company moved to a competitor and I could no longer use it.

Anukriti
Architectural Designer in USA
Architektur & Planung, 2–10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Mixed Feelings

3.0 vor 2 Monaten Neu

Kommentare: Gusto is a great tool for small to medium-sized businesses looking for an easy-to-use, comprehensive HR and payroll solution. However, the higher cost and limited international support may be drawbacks for some businesses.

Vorteile:

Employees can access their pay stubs, tax forms, and benefits details, which reduces administrative burden and enhances transparency.

Nachteile:

While Gusto offers a lot of standard HR and payroll features, it has limited flexibility in terms of customization for specific business needs or unique workflows.

Amy
Managing Partner in USA
Anwaltskanzlei, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Very user friendly

5.0 vor 4 Monaten

Kommentare: Navigation is easy and it is simple to switch between Admin and Employee platforms for review.

Vorteile:

Very user friendly/easy to learn and utilize even for a non HR/payroll professional.

Nachteile:

Nothing - we have been very happy with using Gusto after having used two different payroll services in the past.

Antwort von Gusto

vor 3 Monaten

Hello Amy, Thank you for your feedback! We're delighted to hear that Gusto has been easy to use and a positive experience for your team. Making navigation simple and switching between admin and employee views seamless is exactly what we aim for. We're thrilled to be your choice after trying other services and look forward to supporting you! -Gusto

Moran
Mobile Marketing Lead in Israel
Verbraucherdienste, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Ensures all payroll related items are organized to meet due dates

5.0 letzten Monat Neu

Vorteile:

The best thing about Gusto is that it ensures that salaries are always paid on time, without any errors in calculating taxes or overtime hours. I love the employee interface, it gives a detailed breakdown of actual hours worked and amounts due, with statistics that enhance transparency. The real-time order documentation is excellent, and it’s great that it allows us to track orders with ease.

Nachteile:

I couldn’t find anything I didn’t like, it’s great that Gusto’s mobile notifications are not delayed, which reinforces our commitment to fulfilling orders on time.

Hannah
Billing Specialist in USA
Anwaltskanzlei, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Gusto is your New Piggy Bank!

5.0 vor 2 Monaten Neu

Kommentare: I have greatly enjoyed using Gusto for my company's payroll. As an employee, they make it so easy to access my documents as well as make any changes/updates instantaneously.

Vorteile:

I LOVE the user interface for Gusto, they make HR so easy for the employee. I have enjoyed the ability to clock-in/out as well as see all of my HR benefits documents in one central location.

Nachteile:

Nothing, even their debit card aspects are not pushed onto the user, it is simply there as an added bonus/ease of use.

Alec
Owner, President in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Great Service and Features for the Price

5.0 letzten Monat Neu

Kommentare: I looked at Gusto back when they were Zen Payroll and chose a different software when it became time to use a payroll/HR system. I switched to Gusto during COVID and haven't looked back. They take care of all the tax filings throughout the year for all types of employees and I just started taking advantage of the employee benefits features this past year. It's a bit of "pay to play" for some features (such as next-day payroll) but for all the benefits, it's worth it.

Vorteile:

Super easy to navigate and plenty of options to operate small business benefits and payroll

Nachteile:

A little bit complicated to set up specific payroll features but customer support is very helpful

Antonio
Client Experience Lead in USA
Möbel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

User friendly.

5.0 letzten Monat Neu

Kommentare: Great app. Super user friendly, most jobs should use it this is the future of time management apps and even HR level things needed for employees. You can add or decline insurance it’s all such a breeze and delight to use.

Vorteile:

Easily most user friendly app. I’m able to do everything on my phone. Submit sick time & PTO. I also am a lead over 2 reps and can improve their payroll as well. You can fix timesheets and deletes shifts with ease and only have to leave a note in most cases.

Nachteile:

I only can approve time sheets from web not the app. It’s slightly annoying but not the worst.

Lisa
Director of Human Resources in USA
Telekommunikation, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid Experience

4.0 vor 3 Wochen Neu

Kommentare: I’ve had a solid experience with Rippling. It’s an all-in-one platform that makes managing HR and IT tasks a breeze

Vorteile:

Rippling is straightforward to use and combines essential features like payroll, benefits, and employee onboarding. It integrates smoothly with other tools, saving time and reducing errors

Nachteile:

It can be a bit tricky to set up, especially for smaller businesses. The pricing might also be higher than expected for companies that just need the basics.

Elizabeth
Vp Chief Publishing Officer in UK
Medienproduktion, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Gusto: For your easy Payrolls

5.0 vor 2 Monaten

Kommentare: I have had an awesome experience so far because Gusto has made my HR/Administration roles very easy. With this I can set up payroll without stress. The employees too can access their portal and update some information without any stress. My highlight is the automatic direct payments, compliance and even tax filing. Gusto is just a time saver.

Vorteile:

What I love the most is the fact that it helps you to handle direct deposits and is very easy to use. You do not need to be so tech-savvy to use it.

Nachteile:

I think that all benefits should be equal. What I mean is that there should be no restrictions on certain states.

Jon
Owner in USA
Druck, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Setup and payroll processing works well. Just don't try to talk to a caring, intelligent human.

3.0 vor 5 Monaten

Kommentare: Other than the horrible incident with trying to reach someone who could help me, the setup and bi-weekly processing is going well. It would be nice if the payroll journal entries could be electronically entered (via an email and import??) into our companies bookkeeping software. I believe that might be possible for QuickBooks and maybe others, but don't quote me on that. I know that some payroll companies have that "auto-journal entry" capability. That would be a very nice feature to look for when researching payroll service providers.

Vorteile:

I like the quirky personality and fun images. Finance and Payroll is a very serious area of business. It is refreshing to have a program like Gusto add a little spice to things. They have a decorated, prancing pig as a logo. :)

Nachteile:

I came very close to damaging my vocal cords at the end of our first year. The State of Wisconsin sent me a letter directly saying that we owed $16,000 in back payroll taxes plus over a thousand dollars in interest and penalites. I called Wisconsin myself and quickly determined what the problem was. It was a simple error Gusto made when filling out our annual gross pay and withholding report. The first 3 months were compliled by me. We started with Gusto in November. The 4th quarter number Gusto sent to the State was a total of all 3 of my quarters PLUS the total for the 4th quarter. We had approx. $4,000 in taxes due to the State each quarter. All money was paid, by myself for 3 quarters and Gusto for the 4th quarter. However, the man who signed the form at Gusto entered $20,000 for the 4th quarter and $32,000 (3 qtrs X $4,000 plus $20,000) for the annual total. We had paid $16,000. This created a shortage of $16,000 according to the automated computer at the Wisconsin Department of Revenue. Hence, the letter filled with interest and penalties. The lady Wisconsin DOR was very helpful and much to my surprise, I was able to correct the annual filing myself online with her help on the phone. The $16,000 was no longer due. However, everyone in the entire State of Wisconsin system was powerless to eliminate the interest and penalties. I had to make well over 10 phone calls and emails just to talk to someone at Gusto who could help me. I explained that the immediate problem was cleared up by me. However, Gusto was responsible, per how ALL payroll companies sell their services, for the interest and penalties since Gusto was entirely to blame. It was SO FRUSTRATING that the first people answering the phone acted as though they had NO IDEA that Gusto even processed government payroll reports. Once, while ON HOLD, and intermittently talking to a live person for 45 minutes, I asked this entry level phone answerer which office they were in: east coast or west coast? They said that they COULDN'T ANSWER!!! We went round and round with excuse after excuse why he couldn't answer. Starting with "I don't know" and ending up with "I'm afraid that you may buy an airplane ticket to my city, hunt me down and violently attack me." I was livid. But that wasn't why I screamed at the top of my lungs. Finally, after 10 contacts and many failed promises to have a manager contact me, a top woman manager in the appropriate department came to the phone after another half-hour plus wait. We reviewed the situation. Again, this was a VERY SIMPLE SITUATION. An honest mistake that anyone who has ever filled out a government form, or a middle school math test, could easily have done and in hindsight would be able to see their error and admit that they made a mistake. The Gusto manager said several times, which I remember like it happened yesterday: "I will get back to you after reviewing this situation, and IF Gusto made an error, we will remedy the situation." IF IF? IF GUSTO MADE AN ERROR?!?!?!?!?! IF I lost my cool demeanor. I am mild mannered and like to laugh and joke. Be a nice guy. Hence, wondering what the weather was like and which sports teams the man on hold would like to talk about. Except that he thought that I could possibly be a violent threat even though, east coast or west coast I was a long airplane flight away!! This manager said "IF" one too many times. I SCREAMED THE OBVIOUS! "GUSTO WAS UNDER CONTRACT TO FILE THE PAPERWORK. GUSTO PERSONNEL SIGNED THE PAPERWORK. I HAD NOTHING TO DO WITH IT OTHER THAN I CLEANED UP THE MESS GUSTO CREATED. NOW GUSTO NEEDS TO PUT ON THEIR BIG GIRL PANTS AND TAKE RESPONSIBILITY FOR THEIR ERROR. THERE IS NO IF INVOLVED." {How can I make the word IF twice the size and bold so it stands out more? Standard text doesn't come close to how furious I was. First over 10 contacts I initiated. Then being told...'IF Gusto made a mistake" when the mistake was obvious.

Antwort von Gusto

vor 4 Monaten

Hello Jon, Thank you for taking the time to share such detailed feedback. We sincerely apologize for the frustration and inconvenience you experienced, and we understand how important it is to have a responsive and supportive team when facing tax-related issues. We take your concerns seriously and will review this situation to ensure we learn and improve from it. We're glad to hear that, outside of this incident, the setup and payroll processing have been working well for you. Your feedback about the auto-journal entry feature is also valuable, and we'll take it into consideration. Thank you for being a Gusto customer, and we appreciate your patience as we work to do better. -Gusto

Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Freizeit, Reisen & Tourismus, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Gusto: a solid hub for small business employee management

4.0 vor 5 Monaten

Kommentare: My company uses Gusto to track hours and keep certain documents (tax, onboarding, signable forms from Jotform, etc). Its greatest asset lies in its integration of time clock and payroll services.

Vorteile:

Gusto is impressively versatile — it can be used as a hub for both documents and hours tracking!

Nachteile:

The only things I don't like: 1. How quickly access would time out, and how long the app often takes to load a new screen (~15+ seconds at times). 2. Some quirks affecting ease of entry for tracking hours (e.g. not being able to adjust the clock-out time to a future time, the requirement to enter a note before you can save a shift). Some companies it might make sense to have those requirements in place, but that could be better customizable.

Antwort von Gusto

vor 5 Monaten

Hello there, Thank you for your review! We’re happy to hear that Gusto serves as a versatile hub for managing employee documents and tracking hours. We appreciate your feedback on areas like the time-tracking experience and app performance, and we’ll keep it in mind as we continue to improve. It’s great to know that the integration with payroll has been a benefit for your company. If you ever have any questions or need support, feel free to reach out! -Gusto

Judith
Director of Operations in USA
Informationstechnologie & -dienste, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gusto is worth it!

4.0 vor 8 Monaten

Kommentare: Whenever we have had issues, Gusto has really tried to remedy them. I appreciate all that they have done and do for us. I needed to reach out and they really tried to work things our for us.

Vorteile:

Gusto's ease of use is what we like most. It's so easy for our employees to onboard and use.

Nachteile:

Their state tax compliance service need a bit of improvement, especially on the city and county level for taxes

Antwort von Gusto

vor 8 Monaten

Hello Judith, Thank you for your comprehensive review! We’re thrilled to hear that you and your employees find Gusto easy to use, especially for onboarding. We appreciate your feedback regarding our state tax compliance service and will continue to work on improving it, particularly at the city and county levels. It’s great to know that our team has been responsive and helpful whenever issues have arisen. We're committed to providing excellent support and are glad that our efforts have made a positive impact on your experience. Thank you for choosing Gusto based on a referral and for sharing your positive experience. We’re happy to hear that we have met your expectations and look forward to continuing to serve you. Thank you for being a valued Gusto customer! -Gusto

Patricia
Chief Financial Officer in USA
Einzelhandel, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Extremely Unreliable Payroll Service

1.0 vor 10 Monaten

Kommentare: It has been extremely stressful. Starting a new business, especially on a smaller scale is already a stressful experience daily. The last thing you want to stress about is your staff being paid in a timely manner. I literally log into Gusto daily to make sure my access to run payroll isn't blocked for some crazy reason. It's unreal! This is by far the most stressful experience. I am honestly leaving this review to avoid potential customers the headache, not because Gusto will take any of this into consideration.

Vorteile:

Onboarding process is easy and easy interface for employees.

Nachteile:

Customer service is absolutely horrible. There's no problem-solving solutions in place. There are many times that I call and hang up to call back once I hear Someone that I know will not be any help to me. I keep calling until I hit the lottery and actually get someone who is invested in helping me resolve issues. There's no care for the actual business owner. This company only cares about their monthly fee and could care less about your issues with their company. They take forever to resolve issues, like a whole week. SO, make sure you don't have any payroll issues during the pay week because your staff will not get paid through this platform.

Antwort von Gusto

vor 8 Monaten

Hello Patricia, Thank you for sharing your experience, although we're sorry to hear about your frustrations. At Gusto, we strive to provide reliable payroll services and excellent customer support. We understand the importance of timely payroll processing and are committed to resolving any issues promptly. While we're glad you found our onboarding process and employee interface easy to use, we apologize for falling short of your expectations with customer service. Your feedback is important to us, and we're continually working to improve our service delivery. If there's anything specific we can assist you with or if you'd like to discuss your concerns further, please reach out to us directly. We value your business and appreciate the opportunity to address your feedback. -Gusto

Amanda
Office Manager in USA
Medizinische Praxis, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Great Experience- Easy to Use

5.0 vor 5 Monaten

Kommentare: Great Experience! Have not had many issues phone app and usage. Has let every person on my team manage their time clock and vacation time

Vorteile:

The ease of time clock, company calendar and tax info all in one place

Nachteile:

Wish it would give reminders of important dates on the calendar

Antwort von Gusto

vor 5 Monaten

Hello Amanda, Thank you for your positive feedback! We're thrilled to hear that you find Gusto easy to use and that the time clock, company calendar, and tax information are working well for your team. We appreciate your suggestion regarding reminders for important dates. We’ll consider this for future updates to enhance our calendar functionality. Thank you for choosing Gusto and for sharing your experience with us. If you have any more suggestions or need further assistance, feel free to reach out. -Gusto Team

Heather
CEO in USA
Krankenhausversorgung & Gesundheitswesen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Positive Taxes, Payroll and benefits

5.0 vor 6 Monaten

Kommentare: Very pleasurable, hands off, and taxes taken care of, ease, problem solving, fantastic.

Vorteile:

I like the features addition options for things that I don't necessarily need for my business i don't have to up scribe for those features. Response time on payroll has been amazing.

Nachteile:

When additional payments needed to be added to payroll history it was difficult to navigate.

Antwort von Gusto

vor 6 Monaten

Hello Heather, Thank you for your thoughtful review! We’re thrilled to hear that you’ve found Gusto’s features and payroll response time to be amazing. It’s great to know that our flexible options allow you to only use what you need without any extra costs. We appreciate your feedback on adding payments to payroll history and will take that into consideration as we continue to improve our platform. We’re also glad that switching from QuickBooks to Gusto has been a positive experience for your business, both in terms of cost and ease. If you ever need any assistance or have more feedback, we’re here to help. Thanks for choosing Gusto! -Gusto

Juli
Chief Accountant in USA
Biotechnologie, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: SoftwareAdvice

Support Severely Lacking

4.0 letztes Jahr

Kommentare: If you don't run into any problems, it's fine. However, I'd give their support a failing grade. I'll give them that it's better than Quickbooks Online payroll but that bar is underground it's so low. I was assured by the salesperson that sold me on Gusto that I would speak to a US-based real person if ever I should need support - that was a false assertion. I rarely, if ever, speak to a US-based person. Getting a hold of a person at all is not easy. There's no number to call. I don't have a contact person at the company. There's often no response on support tickets that I submit. It's inexcusable. Payroll affects people's lives and livelihoods. For a payroll company to expect their software to just work bug-free 100% of the time and thus never put resources into customer support is arrogant and short-sighted.

Vorteile:

In general, the payroll features are easy to set-up and use.

Nachteile:

I don't like that their payroll journal entries can only map to main accounts and not sub-accounts. I don't like that they don't seem to understand that Group Term Life Insurance premiums paid by the employer are taxable benefits to the employee, but no cash is exchanged between employer and employee. They set up the journal entries to reflect a cash payment to the employee and I haven't found a way to disable that. Finally, I have had repeated support issues, most notably, all of my employees that were employed during 2022 were notified of a "Draft" W-2c for the 2022 tax year uploaded to their employee accounts on 12/4/2023. Those "Draft" W-2cs for the prior year were erroneous. After spending hours upon hours reviewing each employee's payroll totals for the 2022 tax year and ensuring there was no such error that needed correcting, I reached out to Gusto through the only feature possible when you need to provide attachments which is an online form. I submitted one for every, single employee. I received a single reply email saying "not to worry" they would address it. I never received a follow-up until I insisted that they call me back. On follow-up, I was told that it was a "company-wide internal error." Furthermore, they couldn't remove the erroneous "Draft" 2022 W-2cs from my employees' accounts and they couldn't provide any official documentation to provide to my employees that the error was theirs and theirs alone. I demanded some sort of compensation at the very least to which they offered a 25% discount for 2 months which amounts to roughly $130 which barely covers 2 hours of my time spent dealing with the mess that they created. Furthermore, when my January bill came, they had not provided the discount. I'm assured that it will appear on my "next" bill but I'm not holding my breath. They should have reached out to their clients pre-emptively about this problem. They should have been responsive to my 16 support tickets about this problem. They should have offered multiple months of free service to compensate for this problem. They offered nothing voluntarily. Nothing. This is absolutely unacceptable handling of a "company-wide error." Oh, and I ran into a different tax compliance issue with city-wide occupational tax with which they should be intimately familiar since their headquarters are located in an adjacent city with an identical occupational tax and yet their own employees didn't seem to understand the nuance of this tax to which their own employees are subject. What kind of payroll company doesn't understand the payroll taxes in their own jurisdiction?

Antwort von Gusto

vor 8 Monaten

Hello Juli, Thank you for sharing your detailed feedback. We sincerely apologize for the challenges you've experienced with our payroll system and support services. Your concerns are important to us, and we understand the frustration caused by the issues with payroll journal entries, W-2c forms, and the lack of clarity on tax compliance. We strive to provide reliable solutions and effective support, and it's clear we fell short of your expectations in this instance. Rest assured, we are actively working to address the issues raised and improve our services moving forward. Please reach out directly to us at [email protected] so we can assist you further and ensure your concerns are properly addressed. Your feedback helps us immensely in refining our processes and enhancing the customer experience.

Erinn
Client Service Socialist II in USA
Buchhaltung, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Gusto is easy to use and good for smaller companies.

4.0 vor 5 Monaten

Kommentare: M overall experience with Gusto is if you have a small business this would be a good payroll platform to utilize. The reports can be made you just need to play around with what you are looking for and the quarterly reports are there they just aren't in the "Tax Packages" to create right away but can find them in the general reports. Overall it is nice to use for smaller businesses.

Vorteile:

What I like most about Gusto is the ability to go in and change a payroll if needed after you submitted it - It is also very easy to use and the support they give if needed it quick.

Nachteile:

They weren't able to add multiple local jurisdictions for one check to break the Gross pay between the days worked. Also the reports are straight forward always compared to other payroll platforms. You had to build reports and the Quarterly reports get released later than normal payroll platforms.

Antwort von Gusto

vor 5 Monaten

Hello Errin, Thank you for sharing your experience with Gusto! We're so glad to hear that you're finding it easy to use, and we're especially happy that the flexibility to make payroll changes and quick support has been helpful for your business. 🙌 We understand the challenges you've faced with multiple local jurisdictions and report customization. Your feedback is incredibly valuable, and we’ll be sure to share this with our product team as we continue to improve and enhance reporting features. In the meantime, we appreciate your patience and the helpful tips you’ve shared for navigating the platform. We're thrilled to be a good fit for your small business, and we’re always here if you need further assistance! -Gusto

Venkatesh
micro finance in Indien
Finanzdienstleistungen, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

The Gasto tool offers insightful expense tracking with a unique, user-friendly interface. Efficient and effective.

5.0 vor 6 Monaten

Kommentare: Gusto offers an easy-to-use platform for handling HR, benefits, and payroll administration duties. Its user-friendly interface streamlines complicated procedures, enabling small and mid-sized firms to manage employees more effectively. Streamlining administrative tasks and increasing productivity are two benefits of integrating many HR services under a single system.

Vorteile:

I liked Gusto's easy-to-use UI and extensive payroll management capabilities. Managing HR activities was made simple by its smooth connection with compliance and benefits administration technologies. Both small and growing enterprises found the software's scalability to be advantageous, and the customer assistance was competent and responsive.

Nachteile:

The payroll and HR software Gusto has limitations. Its user interface, which some find complicated and challenging to use, is one frequent problem. Furthermore, there may be irregularities in the customer service, which causes delays in the resolution of problems. For new users, the learning curve can be quite severe.

Antwort von Gusto

vor 6 Monaten

Hello Venkatesh, Thank you for your review! We’re glad you find Gusto's expense tracking and payroll management capabilities useful, and we appreciate your kind words about our user-friendly interface and responsive customer support. We acknowledge your concerns regarding the interface complexity and occasional customer service delays. Your feedback is valuable, and we’re continuously working on improvements. If you need any further assistance, please reach out to our support team. Thank you for choosing Gusto! Best regards, The Gusto Team

Joseph
Joseph
Marketing Manager in USA
Verifizierter Nutzer auf LinkedIn
Buchhaltung, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gusto is fast and easy!

5.0 vor 6 Monaten

Kommentare: Overall it has been great and our company loves it

Vorteile:

Gusto is so easy! My business uses Gusto and managing payroll and benefits is so simple

Nachteile:

I tried the Gusto Checking account and I feel like it is very lackluster and pales in comparison to a regular checking account. This isn't their main offering so it doesnt bother me

Antwort von Gusto

vor 5 Monaten

Hello Joseph, Hello, Thank you for your feedback! We're pleased to hear that Gusto has made managing payroll and benefits simple for your business. We appreciate your input on the checking account and will take it into consideration as we continue to improve. If you have any other suggestions or need assistance, feel free to reach out! -Chelsea B

Jessica
Jessica
Owner in USA
Verifizierter Nutzer auf LinkedIn
Psychische Gesundheitsfürsorge, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung
Quelle: GetApp

Ok until its not...just say NO

1.0 letztes Jahr

Kommentare: Their customer service is the absolute worst. Seriously, if you ever need help, it takes days to get a response and then you will get multiple people. If you call in, you will wait, and then the person you get won't know the answer and will pass you to the "correct department" who will then have multiple people "help" you via email. They will say they will call you; they won't. They don't care about their customers. They don't care about loyalty. They don't care if they overdraw your bank account multiple times. Its sad, their interface and feature set are nice, but the problems that come when any little thing goes wrong- its a nightmare- go read through other reviews, those who have had problems have all left their platform. I thought it was just "those people" as I had minimal issues for 2 years. Then I finally had the big issue. Had their customer service been responsive, accepted responsibility, or made any attempt to keep me as a customer, I might have stayed. They didn't.

Vorteile:

User interface for employees is ok. It looks nice.

Nachteile:

For those searching if Gusto is a good choice...its not...I thought it was...had a few hiccups, nothing major...and then they overdrew my account, cool fixed it quickly, then I switched our benefits to them. They messed up the withdrawl dates, blamed me and then [sensitive content hidden] clearly stated they made the change), and then took no responsibility for it. Worst than that, then they penalized me bc the change they made overdrew my bank account bc it pulled two months of benefit premiums and then wouldn't change my processing time back. After SEVEN different people "helping" and "responding" to my issue, I switched. While I like their feature set, its not worth the massive headache that comes when any little thing goes wrong- steer clear!!!

Antwort von Gusto

vor 8 Monaten

Hello Jessica, Thank you for sharing your experience. We are sorry to hear about the challenges you faced. We aim to provide reliable service and support, and apologize for any inconvenience caused. Your feedback is valuable and will be considered as we continue to improve our services. If there's anything else you'd like to discuss or if we can assist further, please let us know. -Gusto

Ashley
Accountant in USA
Buchhaltung, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Gusto makes payroll a breeze!

5.0 vor 12 Monaten

Vorteile:

Using Gusto for payroll, benefits and insurance administration is so simple. It's easy right from the beginning. Their customer support is always super helpful and works hard to make sure they resolve any issues you may have.

Nachteile:

The only downside to Gusto is that they are limited to small companies. It's not necessary a bad thing. I just like it so much that I want to use it with all my clients regardless of their company size!

Antwort von Gusto

vor 8 Monaten

Hello Ashley, Thank you for sharing your positive experience with Gusto! We're thrilled to hear that using Gusto has simplified your payroll, benefits, and insurance administration. We appreciate your feedback about wanting to use Gusto for all your clients, regardless of their company size. At Gusto, we strive to provide excellent support and value for businesses of all sizes, and we're here to assist you however we can. -Chelsea

Allison
Owner in USA
Gesundheit, Wellness & Fitness, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Gusto Review

5.0 vor 4 Monaten

Kommentare: We've been able to streamline our payroll process significantly.

Vorteile:

Simplified and automated payroll for our small business.

Nachteile:

We want people to be able to clock in/out for a paid lunch break just to track time, but this isn't possible.

Antwort von Gusto

vor 3 Monaten

Hello Allison, Thank you for your feedback! We're thrilled to hear that Gusto has simplified and automated payroll for your small business. We appreciate your input regarding the clock in/out feature for paid lunch breaks—this kind of feedback helps us enhance our services. Thank you for sharing your experience! -Gusto

Branka
HR Administration Manager in USA
Öl & Energie, 51–200 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Gusto is super great for Small Employers

5.0 vor 11 Monaten

Kommentare: Great experience, I would use them again if I go to a super small company and their customer service is great also.

Vorteile:

Easy to use for administrators and employees.

Nachteile:

Not user friendly for companies over 50 employees.

Antwort von Gusto

vor 8 Monaten

Hello Branka, Thank you for sharing your experience! We're glad you found Gusto easy to use for both administrators and employees. We appreciate your feedback about larger companies. If you have any further questions or considerations, feel free to reach out. Thank you for choosing Gusto! -Chelsea

Grant
Operations Coordinator in USA
Krankenhausversorgung & Gesundheitswesen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Gusto Review

4.0 vor 6 Monaten

Kommentare: Overall I would recommend Gusto and say that it works very well.

Vorteile:

I enjoyed the simple user face of Gusto. It was easy to navigate and find everything that I needed.

Nachteile:

When I had questions, it often took a while for customer service to get back to me. When they did, they were very helpful, but it often took some time.

Antwort von Gusto

vor 5 Monaten

Hello Grant, Thank you for sharing your experience! We're glad to hear you found Gusto’s user interface easy to navigate and that our support team was helpful. We understand that timely support is important, and we're always working to improve response times. Your feedback helps us continue to enhance our services. We're thrilled to know you'd recommend Gusto and appreciate your continued trust! -Gusto