--- description: Detaillierte Informationen über SupportBee zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SupportBee Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [SupportBee](/software/132028/supportbee) # SupportBee Canonical: https://www.capterra.ch/software/132028/supportbee Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/132028/supportbee?page=2) > Kollaborative Lösung, die Kunden-E-Mails in Support-Tickets umwandelt und die Referenzierung von Fall-IDs eliminiert. > > Bewertung: **4.4/5** von 34 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SupportBee? Das Produkt von SupportBee ist flexibel genug, um sowohl Einzelpersonen als auch Unternehmenskunden zu unterstützen, die mit Tausenden von Tickets arbeiten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 34 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.0/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SupportBee - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: $ 20.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500 - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Englisch, Spanisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - Alerts/Escalation - Berichterstattung / Analyse - Call-Center-Management - E-Mail-Management - Kundendatenbank - Makros/Antwortvorlagen - Third-Party Integrations - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management ## Integrationen (15 insgesamt) - Asana - Basecamp - Capsule - ClickUp - Customer.io - GitHub - Highrise - Insightly - Jira - Pipedrive - Pivotal Tracker - Slack - Trello - ValueOps - Zoho CRM ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Chat ## Category - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [Kundensupport Software](https://www.capterra.ch/directory/32315/customer-support/software) ## Alternativen 1. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.capterra.ch/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.capterra.ch/software/134347/intercom) — 4.5/5 (1131 reviews) 5. [Zoho Desk](https://www.capterra.ch/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Nutzerbewertungen ### "A help desk platform with potential growth" — 4.0/5 > **Alex** | *23. Januar 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: SupportBee is very easy to use and helps resolve incidents quickly and efficiently. The features that I like the most are: 1.- The helpdesk portal is similar to the user interface of an email, so adapting to its use will be quick. 2.- You can generate significant reports on our volume of tickets resolved in a period of time. 3.- It is possible to create a knowledge base to provide customers with answers to their frequently asked questions. 4.- It has a tool to establish reminder events, so that you can always be aware of the activities in the organization. 5.- It has a highly competitive price. 6.- It is a software with great experience, so it is backed by various market providers. 7.- It has extensive documentation on its website. > > **Nachteile**: SupportBee should improve its loading times in the browser, since it is slower when there are many entries in the mailbox. It is also not recommended to open the application in Safari or Firefox because they are not optimized to support it. > > We have been able to use the knowledge base with SupportBee to provide information about queries, execution scripts and solutions to problems in our databases. We can also report incidents about whether our applications have failures. In addition, we previously reported incidents through calls that had higher costs than those assumed with SupportBee. ----- ### "Low-cost, simple and effective support management solution" — 4.0/5 > **Paul** | *29. September 2025* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Supportbee provide a really simple, low cost solution for managing customer support for small businesses. > > **Nachteile**: Thread management in the web UI is not ideal but it doesn't matter as there's no need to use it as the email integration is so simple. > > Great support from the Supportbee team. We used supportbee for about 10 years, and never had an issue. ----- ### "Does part of the job but could be so much better" — 3.0/5 > **Cécile** | *7. Oktober 2024* | Computer-Software | Empfehlungsbewertung: 4.0/10 > > **Vorteile**: Possibility to manage incoming messages in teams, to see messages from all the teams, to assign messages to coworkers, to add comments. Support team answers quickly to questions. > > **Nachteile**: Search feature is completely useless. Formatting a message properly is a nightmare, especially when copy/pasting formatted text. Snippets management is not user friendly. Filtering messages from a particular team if you are not a member of the team does not work as expected. ----- ### "Clear and easy set-up and workflow..." — 5.0/5 > **Andrew** | *25. November 2024* | Kunst & Handwerk | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: What I like is that it fits my company size. I can work with it quite easy so I don't have to go through a big learning curve. My clients can easily leave a ticket through a button on my website and raise a question. > > **Nachteile**: Maybe it can be expanded with a chat-function? > > I like the easy set-up and I can start working with it right away. And it works professionally for my company. ----- ### "Multiple Knowledge Bases" — 5.0/5 > **Jennifer** | *6. Juli 2020* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We were most impressed with the ability to easily set up multiple, seperate knowledge bases and ticketing systems. We have two completely different product lines so being able to differentiate between them was important to us. The user interface is easy to use and aesthetically pleasing. > > **Nachteile**: There isn't a lot of customization available to the program. For example, I would like to be able to code in my own layout for the knowledge bases. > > It has been a very positive experience overall so far. Their customer service is top tier. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/132028/supportbee?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/132028/supportbee) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Strukturierte Daten