--- description: Detaillierte Informationen über Zendesk Explore zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Zendesk Explore Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Reporting-Tools](/directory/30053/reporting/software) > [Zendesk Explore](/software/132248/bime) # Zendesk Explore Canonical: https://www.capterra.ch/software/132248/bime Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/132248/bime?page=2) > BIME macht es einfach, die Daten zu ermitteln, für die sich Unternehmen interessieren. > > Bewertung: **4.2/5** von 22 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Zendesk Explore? Ob große Unternehmen, mittelständische Unternehmen, gemeinnützige Organisationen, öffentliche Einrichtungen: BIME verbindet Kundendaten und erleichtert Unternehmen den Überblick. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 22 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.4/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Zendesk - **Region**: San Francisco, USA - **Gegründet**: 2007 ## Gewerblicher Kontext - **Startpreis**: $ 49.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil) - **Unterstützte Sprachen**: Englisch, Französisch, Spanisch - **Verfügbare Länder**: Australien, Brasilien, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - API - Ad-hoc-Berichterstattung - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anpassbares Dashboard - Berichterstattung / Analyse - Berichterstattung und Statistik - Dashboard Software - Dashboard-Erstellung - Daten-Connectors - Daten-Import / -Export - Datenmanagement - Datenvisualisierung - Drag-and-Drop - Funktionen / Berechnungen - KPI-Überwachung - Leistungskennzahlen - Mehrfache Datenquellen - Real-Time Analytics - Real-Time Data - Real-Time Reporting - Scheduled/Automated Reports - Strategische Planung - Suchen / filtern - Trend-Analysen - Visuelle Analytik - Widgets ## Integrationen (20 insgesamt) - Box - Campaign Monitor by Marigold - Dropbox Business - Gmail - Google Ads - Google Analytics 360 - Google Drive - Intercom - LinkedIn for Business - Mailchimp - Meta for Business - Microsoft Excel - OneDrive - QuickBooks Online Advanced - Recurly ... und 5 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support ## Category - [Reporting-Tools](https://www.capterra.ch/directory/30053/reporting/software) ## Ähnliche Kategorien - [Reporting-Tools](https://www.capterra.ch/directory/30053/reporting/software) - [BI-Tools](https://www.capterra.ch/directory/23/business-intelligence/software) - [Datenvisualisierung Software](https://www.capterra.ch/directory/30696/data-visualization/software) - [Dashboard Software](https://www.capterra.ch/directory/30839/dashboard/software) - [Statistik-Programme](https://www.capterra.ch/directory/30752/statistical-analysis/software) ## Alternativen 1. [Google Analytics 360](https://www.capterra.ch/software/177042/google-analytics) — 4.7/5 (8089 reviews) 2. [Microsoft Power BI](https://www.capterra.ch/software/176586/power-bi) — 4.6/5 (1870 reviews) 3. [Tableau](https://www.capterra.ch/software/77260/tableau) — 4.6/5 (2348 reviews) 4. [Dataslayer](https://www.capterra.ch/software/218756/dataslayer) — 4.7/5 (88 reviews) 5. [Google Data Studio](https://www.capterra.ch/software/190616/data-studio) — 4.5/5 (335 reviews) ## Nutzerbewertungen ### "A real disruptor in the BI dashboard space" — 5.0/5 > **Harrison** | *11. Mai 2016* | Marketing & Werbung > > **Vorteile**: -Very easy to use and teach non-technical people. -Extremely flexible and capable platform -Excellent customer service -Very scalable pricing plans > > **Nachteile**: -Documentation hasn't caught up to improvements/features with the tool > > I have used Bime for the last few months at my agency. We use it for client reporting, internal reporting, real-time monitoring and insights, and a whole wealth of other stuff. I've used Tableau extensively before, and I have to say that Bime is superior in just about every way. I foresee Bime being a real disruptor in the BI space. The tool is very flexible and capable. Building data connections only takes a few seconds, and there are more options for visualizations, refinements and calculated metrics that I rarely ever come across limitations. The simplicity of Bime's UX has also made it very easy for me to teach non-technical people across other teams how to not only use dashboards, but create their own. Any time I have a question, I get a response within an hour from their customer service team. Overall, I have been extremely satisfied with my decision to use Bime. ----- ### "easy to use" — 4.0/5 > **Diego** | *11. Dezember 2025* | Einzelhandel | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Its native integration with Zendesk Support: dashboards update automatically, metrics are reliable, and building reports is fast without extra setup. > > **Nachteile**: Customization is limited: complex calculations, joins across multiple datasets, and advanced visualizations often require workarounds or aren’t supported. > > Overall positive: it’s solid for operational monitoring and day-to-day support analytics, easy for non-technical users, but less suitable for deep analytics compared to BI tools like Power BI or Looker. ----- ### "Back to 2000 - Limited fuinctionalities" — 3.0/5 > **Anne** | *26. Januar 2026* | Lebensmittelproduktion | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: Ticketing system to keep track of requests between end users and shared service centers (e.g. payroll, benefits, HRIS) which allows to keep track of your requests and the status. > > **Nachteile**: It has limited functionalities. For example, when a third party needs to be informed of the progress of a request, the third party cannot see the full history on the ticket and cannot take part in its resolution. This makes it very clunky. > > Zendesk feels like a tool dating back from the early 2000s with very limited functionalities besides a 2-way communication between 2 defined parties. ----- ### "No service desk without Zendesk" — 5.0/5 > **Lucky** | *11. Februar 2023* | Software für die Automobilindustrie | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Can find all the details easily with any details available of the customer. > > **Nachteile**: Every thing is good but some times working very slow, > > I'm using the Zendesk from Past 8 Months and I found it is the core for any customer support based industry. I learned many thing from the zendesk. ----- ### "Easy to use and analyze software, that can connect number of teams accross the organisation" — 4.0/5 > **Vignesh** | *11. Februar 2023* | Software für die Automobilindustrie | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: It helps to handle the tickets easily and smoothly transfer the tickets to other teams with our comments on them. > > **Nachteile**: We can as many as add ons on this software making it space conjested. > > Its very easy and friendly to use for big organizations with different teams working cross functionally. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/132248/bime?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/132248/bime) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | ----- ## Strukturierte Daten