--- description: Detaillierte Informationen über Talkdesk zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Talkdesk Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [Talkdesk](/software/132852/talkdesk) # Talkdesk Canonical: https://www.capterra.ch/software/132852/talkdesk Seite: 1 / 31\ Weiter: [Nächste Seite](https://www.capterra.ch/software/132852/talkdesk?page=2) > Talkdesk ist eine intuitive, Cloud-basierte Contact-Center-Software mit erweiterten Funktionen, umfassendem Reporting und nahtlosen Integrationen. > > Bewertung: **4.5/5** von 732 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Talkdesk? Der Zielmarkt sind kundenorientierte Unternehmen aller Größen, die ihre Kundenerfahrungen durch personalisierte, datengesteuerte Kundeninteraktionen verbessern möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 732 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Talkdesk - **Region**: San Francisco, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: $ 85.00 - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Portugiesisch, Russisch, Spanisch - **Verfügbare Länder**: Australien, Brasilien, Deutschland, Frankreich, Indien, Irland, Italien, Kanada, Mexiko, Neuseeland, Niederlande, Spanien, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Agenten-Schnittstelle - Aktivitäts-Dashboard - Alerts/Escalation - Anrufaufzeichnung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Aufzeichnung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Bedarfsplanung - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call Screening - Call-Center-Management - Computer Telephony Integration - Dashboard Software - Employee Coaching Tools - Ereignisgesteuerte Aktionen - Für Call Center - IVR - Kampagnenmanagement - Kontaktmanagement - Kundenbefragungen - Kundenerlebnis-Management - Leistungskennzahlen - Listen-Management - Mehrfache Skripts - Mitarbeitereinsatzplanung - Multi-Channel-Kommunikation - Personalmanagement - Prozess-/Workflow-Automatisierung - Prädiktive Wähler - Qualitätsmanagement - Rückruf-Terminplanung - SIP-Trunking - Stimmenanpassung - Telefon-Tasteneingabe - Text in Sprache (verwandeln) - Third-Party Integrations - Umleitung der Anrufe - Verfolgung von Interaktionen - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Wissensbasis-Management ## Integrationen (46 insgesamt) - Acquire - Airkit - Avochato - BigCommerce - Brand Embassy - Contactually - CrankWheel - Dasceq - Freshdesk - Google Contacts - Groove - Help Scout - Highrise - Hoopla - Intercom ... und 31 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) - [Telefon Software](https://www.capterra.ch/directory/30084/telephony/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.ch/directory/30231/ivr/software) - [Software zur Anrufaufzeichnung](https://www.capterra.ch/directory/30533/call-recording/software) - [VoIP-Software](https://www.capterra.ch/directory/30940/voip/software) ## Alternativen 1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3408 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.ch/software/61368/salesforce) — 4.4/5 (18768 reviews) 3. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4072 reviews) 4. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews) 5. [LiveChat](https://www.capterra.ch/software/62194/livechat) — 4.6/5 (1715 reviews) ## Nutzerbewertungen ### "It's easy to get in touch with Talkdesk's helpful staff" — 5.0/5 > **Saskia** | *11. September 2023* | Restaurants | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: To function properly , Talkdesk needs access to a stable internet connection; when agents do, the app has shown to be dependable. It's easy to use and fits perfectly with Salesforce's current workflow thanks to the buttons. There have been a few hiccups with the integration, but they were all rather easy to fix. I give the registrar a perfect score of 10 since it is the most user-friendly and representative example of its sort that I have seen. The contact center's necessary tab for updates is nothing special, though. It's not well defined, the agents don't seem to care about the voicemail part, and it may be the best option. > > **Nachteile**: When an adviser receives an error response in a video conversation, the reason the number was ineffective may not be immediately apparent. Even while the number of tales has expanded, the capacity to produce stories by telephone is sluggish, clunky, and complicated. In order to view voicemails and missed calls, the identification needs an accessible tab. Although I understand that the minimalistic nature of a GPS display was intentional, having this information shown would be quite helpful. > > The marketing, sales , and financial industries all make use of the name "Talkdesk." In an effort to improve sales response time and activity transparency, it has been deployed extensively, with extremely varied results. The dialogue with a prospect may be timed and measured correctly, and CRM automation can begin immediately. Our marketing team now has much more time on their hands, and we have no plans to return to our previous, ineffective VOIP for business campaign. ----- ### "Review from daily user" — 4.0/5 > **Olga** | *9. Januar 2026* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: I like that it works most of the time and integrates well with Salesforce. It's fairly straightforward and efficient. > > **Nachteile**: It lacks some features that would be helpful for multiple leads dialing, namely no predictive dialer, which would increase efficiency. > > It works most of the time, however, it glitches often enough and doesn't dial certain leads, which otherwise are dialable in other systems or even in Talkdesk at a different time. ----- ### "Worst experience we had" — 1.0/5 > **Verifizierter Rezensent** | *6. November 2015* | Internet > > **Vorteile**: Nice app, nice design, easy to use, good quality of sound. > > **Nachteile**: Support and Billing needs to much time to reply. The billing system is not transparent at all. You cannot see the cost of each call in your dashboard. You never know when you will be overcharged. Nobody cares about you after you have signed the contract. They are interested only in your money. > > I was really happy that i found a cloud sollution for our company with lots of integrations. The contract was made in just couple of days and we started to use the solution from day 1. The sale agent was really great. Now, the problems started when we opened the first ticket to support which was handled in 3 or 4 days (for a call-center sollution this is extremely high). There are tickets which was never handled. Later on if you wanted a ticket to be resolved you needed to go on their facebook page and write the ticket number along with a small complain. Take a look on their facebook page, and you will see lots of complaints there along with tickets number. After couple of months we have seen a really high raise in our cost and we knew that something is not normal. After a small investigation we discovered that we have been overcharged with over 3000$ in 4-5 months. After an intern audit which was done in over 6 weeks by Talkdesk, we have recieved the money back to our talkdesk account. The fun part is that we cannot use the money which was taken illegaly for paying the monthly services, they need additional money. This is totally unacceptable\! Anyway, it was a lot of friction between us. We even try to contact the CEO of TalkdDesk on Linkedin which by the way didnt't even reply to our problem. Talkdesk was the worst experience in 8 years since i have started the company. Think twice before you will use their services. ----- ### "Why Talkdesk" — 5.0/5 > **Leslie** | *25. März 2025* | Verbraucherdienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: all the different features you can add or take away. > > **Nachteile**: that it doesn't have a feature for noise cancellation. so that you can control the level of background noise that gets heard by the customer. > > Talkdesk for the most part is pretty handy and useful. like being about to filter out thing when looking for a specific call or timeframe. ----- ### "TalkDesk is above the rest\! - Cortney K" — 5.0/5 > **Cortney** | *18. November 2019* | Immobilien | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The ease of use is the best. As long as you have an established internet connection, you can use TalkDesk anywhere\! > > **Nachteile**: Sometimes the audio is best when connected via ethernet cable. > > TalkDesk has been reliable and above the rest. We started with ShoreTel and switched to TalkDesk and the improvements are not measurable. ----- Seite: 1 / 31\ Weiter: [Nächste Seite](https://www.capterra.ch/software/132852/talkdesk?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/132852/talkdesk) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten