--- description: Detaillierte Informationen über KnowledgeOwl zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: KnowledgeOwl Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/30094/knowledge-management/software) > [KnowledgeOwl](/software/132902/knowledgeowl) # KnowledgeOwl Canonical: https://www.capterra.ch/software/132902/knowledgeowl Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.ch/software/132902/knowledgeowl?page=2) > KnowledgeOwl ist einfach zu verwenden und zu aktualisieren und vereinfacht die Erstellung und Pflege einer Wissensdatenbank für deine Kund\*innen und Mitarbeiter\*innen. > > Bewertung: **4.8/5** von 236 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet KnowledgeOwl? Das Anwendung bedient alle Unternehmen, die Informationen an Kund\*innen, Mitarbeiter\*innen und andere Gruppen online weitergeben müssen. Das Unternehmen liebt besonders kleine Unternehmen, Start-ups, SaaS-Organisationen, Behörden und gemeinnützige Organisationen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 236 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: KnowledgeOwl - **Region**: Broomfield, USA - **Gegründet**: 2015 ## Gewerblicher Kontext - **Startpreis**: $ 100.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Chromebook (Desktop) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Albanien, Amerikanisch-Samoa, Andorra, Australien, Belarus, Belgien, Bosnien und Herzegowina, Bulgarien, Cookinseln, Deutschland, Dänemark, Estland, Fidschi, Finnland, Frankreich, Französisch-Polynesien, Färöer, Gibraltar, Griechenland, Grönland und 56 weitere ## Funktionen - Anpassbare Vorlagen - Archivierung & Aufbewahrung - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - Catalog Management - Compliance-Verfolgung - Content-Management - Dashboard Software - Discussions/Forums - Dokumentenspeicher - Feedback-Management - Filesharing - Kundenspezifisches Branding - Mehrsprachig - Rich-Text-Bearbeiter - SEO-Management - Self-Service Portal - Suchen / filtern - Textbearbeitung - Third-Party Integrations - Versionskontrolle - Volltextsuche - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zugriffskontrollen / Berechtigungen ## Integrationen (4 insgesamt) - Freshdesk - Slack - Zapier - Zendesk Sunshine ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support ## Category - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) ## Ähnliche Kategorien - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) - [Dokumenten-Management-Systeme](https://www.capterra.ch/directory/30063/document-management/software) - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Wissensdatenbank Software](https://www.capterra.ch/directory/32454/knowledge-base/software) ## Alternativen 1. [Document360](https://www.capterra.ch/software/177031/document360) — 4.7/5 (290 reviews) 2. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3409 reviews) 3. [Guru](https://www.capterra.ch/software/145390/guru) — 4.8/5 (639 reviews) 4. [Confluence](https://www.capterra.ch/software/136446/confluence) — 4.5/5 (3663 reviews) 5. [Connecteam](https://www.capterra.ch/software/153140/connecteam) — 4.6/5 (5060 reviews) ## Nutzerbewertungen ### "Best in class tool and avoids developing our own help guides by developers" — 5.0/5 > **Charles** | *17. November 2023* | Unternehmensberatung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Easy to use, stable and feature rich which meets our needs. Their customer service is top notch and easy to work with. > > **Nachteile**: I'd like to be able to have some content accessible behind the login and some publicly accessible. I don't think that mixed mode is there. For example I need to host login help content somewhere and right now we do that in a different way because our users need to login to KO with our SSO. > > Amazing company that stands behind product and is making improvements all the time. thank you KO for being a great partner\! ----- ### "Easy to use and top notch support." — 5.0/5 > **Scott** | *15. Juli 2025* | Maschinerie | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The product is easy to use, is getting continuous improvement, and the support is second to none. While we generally do not need to use their support often (because the product is very intuitive), any time we have had to, the support has been fast and efficient. > > **Nachteile**: In order to get the look/feel that we require (standardized header/footer, and page numbering), I need to present my articles in iFrames. > > We have been with KnowledgeOwl since 2015 and have never had an issue that made us contemplate changing companies. ----- ### "Great customer service, wish there were more capabilities" — 3.0/5 > **Erika** | *29. März 2016* > > Overall, the software does what it says. It's a great start to get your product's documentation out there. But some basic wiki capabilities are missing. Tags are still new and have a sort of "Phase 1" usefulness about them right now. There is no way to organize the image library, but I see on their product roadmap that this is on their radar. I'm also looking forward to the Glossary feature that is mentioned on their product roadmap, but not yet a capability of the system. Most importantly, I would LOVE to have a way to link to a specific point in a different article, like you can with some knowledge bases. The initial setup of the knowledge base is incredibly easy - super user-friendly. When trying the product before buying, I had a tiny test knowledge base up and running in minutes. Documentation is a little lacking, but the software is intuitive enough that I find I don't have to refer to the documentation very often anyway. The customer service there is excellent. We have had nothing but the best since day 1. Overall, I'd say our company is happy with Knowledge Owl and are looking forward to the enhancements that will round it out. ----- ### "Intuitive documentation platform backed by great customer support." — 5.0/5 > **Peggy** | *27. Januar 2026* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Intuitive documentation too Being able to reuse content in multiple ways Amazing customer support Being able to import various file types > > **Nachteile**: I can't think of any cons - for every question I've had, KO support has provided a helpful answer or workaround\! > > KnowledgeOwl has been a great documentation platform for our team. The platform is intuitive and easy to use, which made both onboarding and ongoing maintenance straightforward. What really stands out is their customer service. The support team is responsive, knowledgeable, and genuinely helpful, and they consistently go above and beyond to answer questions or provide guidance. Overall, it’s been a reliable tool and a very positive experience. ----- ### "Modern documentation tool with people who care" — 5.0/5 > **Alex** | *9. Juli 2025* | Glücksspiel & Casinos | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is a stable service with no interrruptions. The people are really nice. They have the most supportive support I've ever worked with. > > **Nachteile**: Can't think of anything. Have been their customer for a while and there haven't been a single time that I was unhappy with something. > > We started with keeping our technical documentation that was meant to be shared externally with our partners. It had to be secure and stable. Which it is. Now we expanded to having our product documentation there as well. ----- Seite: 1 / 11\ Weiter: [Nächste Seite](https://www.capterra.ch/software/132902/knowledgeowl?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/132902/knowledgeowl) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten