Reamaze

von Reamaze

5 / 5 5 Bewertungen
Reamaze

Wer nutzt diese Software?

Re:amaze is designed for all businesses ranging from startups with high growth apps to eCommerce businesses operating multiple online storefronts.

Durchschnittliche Bewertung

5 Bewertungen
  • Gesamt 5 / 5
  • Bedienkomfort 4 / 5
  • Kundenservice 5 / 5
  • Funktionen 4 / 5
  • Preis-Leistungs-Verhältnis 5 / 5

Produktdetails

  • Startpreis $20/Monat
  • Preisinformationen Basic: $20 per user per month Plus: $40 per user per month
  • Kostenlose Version Nein
  • Kostenlose Testversion Ja
  • Einsatz Installiert - Mac
    Cloud, SaaS, Web
    Installiert - Windows
    Mobile - iOS Native
    Mobile - Android Native
  • Training Live Online
    Dokumentation
  • Kundenbetreuung Geschäftszeiten
    Online

Angaben zum Hersteller

  • Reamaze
  • http://www.reamaze.com
  • Gegründet 2012

Über Reamaze

Re:amaze is a web based helpdesk and customer communications platform to help businesses support, engage, and convert customers. Built for high-scalability and designed with your customers in mind, Re:amaze provides crucial support features like chat and automatic customer engagement as well as integrations for your social media, mobile, and email channels. Re:amaze also offers management solutions for team workflows, shared inboxes, FAQ, reporting, and satisfaction surveys.

Reamaze Funktionen

  • Automatisiertes Routing
  • Dokumentenspeicher
  • E-Mail-Integration
  • Echtzeit-Chat
  • IT-Asset-Management
  • Kundenspezifisches Branding
  • Management von Dienstgütevereinbarungen (SLA)
  • Multi-Channel-Kommunikation
  • Netzwerküberwachung
  • Self-Service Portal
  • Ticket-/Issueverfolgung
  • Verfolgung von Interaktionen
  • Warnungen / Eskalation
  • Wissensbasis-Management
  • Bildschirm teilen
  • Geo-Zielgruppenerfassung
  • Integration von Dritten
  • Offline-Formular
  • Proaktiver Chat
  • Transfer / Weiterleitung
  • Vorformulierte Antworten
  • Websitebesucher-Nachverfolgung
Der Softwareanbieter hat diese Information nicht vervollständigt.

Die hilfreichsten Reviews für Reamaze

A very modern take on customer support helpdesk, live chat, and customer engagement.

Mit Google übersetzen Bewertet am 3.2.2018
Oliver Mckenzie
Co-Founder
Oliver M Style
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
Quelle: asdf
5/5
Gesamt
5 / 5
Bedienkomfort
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: I manage all my customer service with this product. My marketing team also uses it to run promotional campaigns. Sales people use it to see who's on our website and can initiate sales quickly.

Vorteile: Reamaze is one of those products that you wish you started using years ago. This product has definitely evolved over the years. I first used it back in 2015. I'm back on it now in 2018 and it has matured in many ways. It's much more than a customer service platform. It also helps businesses with conversion optimization and its definitely moving into intercom territory. Customer service is spectacular. Reach out and you'll always hear back from someone.

Nachteile: Reamaze has a very unique design philosophy and it's not everyone's cup of tea. Everything is designed to be centralized and you do need to think a lot about what you want to do before doing it. There's not a lot of handholding which can make it a bit tough on newcomers.

Antwort des Softwareanbieters

von Reamaze an 5.2.2018

Thanks for the feedback Oliver! We'll be sure to make onboarding and learning new Re:amaze features easier in the future.

Easy setup and great at helping provide 5 star customer support

Mit Google übersetzen Bewertet am 2.7.2018
Partner
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
Quelle: asdf
5/5
Gesamt
5 / 5
Bedienkomfort
4 / 5
Eigenschaften & Funktionalitäten
5 / 5
Kundenbetreuung
5 / 5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Much better response time to customer questions which have ultimately led to an increase in sales and 5 satr reviews on feedback emails and social media.

Vorteile: Very easy system to set up and intergate with our bigcommerce store. One of our biggest issues was keeping control of all the communication from customer and staff.
Not having a central source where we could see what had been said to customers and what their past orders/comms were was a large pain point for us adding re amaze.
Since impolementing this we can respond to customers lighning fast from the desk or on the go if at shows via the mobile app.
We have a set of templates we can respond with for common enquireis and we have now got increased response time on facebnook as we get instant notificatiopn of messages.
Site pop up feature is another great tool that can allow us to help live customers on our site or direct them to where they may find answer or FAQ that we have set up.

Nachteile: Could do with some upgarde to the UI. In particular some colour coding for tags or different types of messages going to selected email accounts. Other than this it's perfect

Antwort des Softwareanbieters

von Reamaze an 5.7.2018

Thanks for your candid review! An interface update is coming later this year after we roll out some more features :) We'll make sure our product teams are aware of your feedback.

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