--- description: Detaillierte Informationen über Freshservice zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Freshservice Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [ITSM Tools](/directory/30676/itsm/software) > [Freshservice](/software/132997/freshservice) # Freshservice Canonical: https://www.capterra.ch/software/132997/freshservice Seite: 1 / 33\ Weiter: [Nächste Seite](https://www.capterra.ch/software/132997/freshservice?page=2) > Online-ITSM-Service-Desk mit Vorfalls-, Problem-, Änderungs-, Freigabe- und Asset-Management mit leistungsstarkem Ticketing und Automatisierung > > Bewertung: **4.6/5** von 802 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Freshservice? Freshservices Kunden umfassen KMUs, Finanzorganisationen, Bildungseinrichtungen und mehrere Regierungsorganisationen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 802 Nutzerbewertungen | | Bedienkomfort | 4.6/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.5/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Freshworks - **Region**: San Mateo, USA - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: EUR 15.00 - **Preismodell**: (Gratis Testen) - **Preisinformationen**: Starter - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Estnisch, Finnisch, Französisch, Indonesisch, Italienisch, Japanisch, Katalanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Slowakisch, Slowenisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ungarisch, Vietnamesisch - **Verfügbare Länder**: Australien, Bahrain, Belgien, Brasilien, Brunei, Chile, China, Costa Rica, Deutschland, Dänemark, Ecuador, Finnland, Frankreich, Griechenland, Indien, Indonesien, Irland, Island, Israel, Italien und 41 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Anpassbare Formulare - Anpassbare Vorlagen - Aufgabenmanagement - Aufgabenmanagement - Befragungs-/Umfragemanagement - Catalog Management - Chat / Messaging - Content-Management - Corrective and Preventive Action (CAPA) - Disaster Recovery - Dokumentation - Echtzeit-Chat - Elektronische Unterschrift - Genehmigungs-Workflow - IT-Betriebsmittelverwaltung - IT-Reporting - Inventarverwaltung - Konfigurationsmanagement - Kontrolle des Genehmigungsprozesses - Korrektur-Management - Lizenz-Nachverfolgung - Lizenzbestand - Lizenzmanagement - Multi-Channel-Kommunikation - On-Call-Pläne - Planung ändern - Problem-Nachverfolgung - Projekt-Nachverfolgung - Real-Time Monitoring - Remote-Monitoring und -Management - Remote-Zugriff/-Kontrolle - Risikobewertung - Self-Service Portal - Sichere Datenspeicherung - Statusverfolgung - Störfallmanagement - Ticket-Management - Verfolgen von Vermögensanlagen - Veränderungsmanagement - Volltextsuche - Vorfall-Berichterstattung - Vorgefertigte Vorlagen - Vorlagen - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Workflow Automation - Workflow-Management - Zugriffskontrollen / Berechtigungen ... und 56 weitere Funktionen ## Integrationen (69 insgesamt) - ADP Workforce Now - AWS Lambda - Adobe Acrobat Sign API - Amazon Redshift - Azure DevOps Server - BambooHR - BigQuery - Box - ClickUp - Copper - Device42, A Freshworks Company - Docusign - Dropbox - Dynamics 365 - FreshBooks ... und 54 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [ITSM Tools](https://www.capterra.ch/directory/30676/itsm/software) ## Ähnliche Kategorien - [IT Asset Management Software](https://www.capterra.ch/directory/30077/it-asset-management/software) - [IT-Management-Software](https://www.capterra.ch/directory/10001/it-management/software) - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) - [IT-Service-Software](https://www.capterra.ch/directory/30672/it-service/software) ## Alternativen 1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3486 reviews) 2. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4094 reviews) 3. [Milvus](https://www.capterra.ch/software/202528/milvus) — 4.8/5 (298 reviews) 4. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [JIRA Service Management](https://www.capterra.ch/software/138769/jira-service-management) — 4.5/5 (779 reviews) ## Nutzerbewertungen ### "Simple IT service tool that works well for teams" — 4.0/5 > **Hana** | *16. Mai 2026* | Buchhaltung | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: What I like most about Freshservice is that it is easy to use and well organized. It helps manage IT tickets and requests in a clear way, so nothing gets lost. The interface is simple and easy to understand, even for new users. > > **Nachteile**: What I like least is that some advanced features are only available in higher-priced plans. It can also feel a bit limited for very complex workflows or large companies. > > My overall experience with Freshservice has been positive. It is a reliable tool for handling support requests and basic IT service management. It helps teams stay organized and respond faster to issues. However, it may not be the best option for very advanced or highly customized setups. ----- ### "Good, but better options exist" — 4.0/5 > **Erin** | *1. September 2026* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Strong ticket managing system- able to handle all ticketing related items in one intuitive location. > > **Nachteile**: Less features than ServiceNow. Limited reporting features- unable to execute highly customized reports > > Used with complex epic workflows and ticketing. Good for a large healthcare IT organization. I was onboarded to this from EasyVista ----- ### "Great for a first bike, but you'll grow out of it." — 3.0/5 > **Jason** | *29. Mai 2026* | Bau | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The turnkey nature of Freshservice is highly desirable for teams and organizations that can't justify spending either a lot of time or payroll on a full/part-time developer. The low to no code environment allows for you to immediate spin up modules and begin processing incidents, requests, etc. The built-in analytics tools allow you to create customized dashboards and reporting for strategic planning on operational metrics. > > **Nachteile**: As with any turnkey SaaS product its greatest strengths are also the product's greatest weakness. Want to take Fresh's framework and tweak it a bit to meet your needs? Nope. Do you want to customize components of a module entirely operating within the expected limitations of an ITIL product? Negative. Have a feature request? You can submit to the backlog but it might be years before a version of it becomes a reality. > > It's an excellent tool if you're looking for low maintenance/hassle with an ITIL-aligned ITSM tool. But the moment you want to become a power user and start customizing and evolving the tool to meet your specific needs, you either need to be prepared for disappointment or evaluate something more powerful. ----- ### "Easy-to-Use ITSM Solution with Powerful Automation" — 5.0/5 > **Swaroop** | *13. Juli 2026* | Pharmazeutika | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Freshservice is easy to use, and the interface is clean and intuitive. The ticket management system helps keep support requests organized, while the automation and workflow features reduce manual effort and improve response times. The asset management module makes it easy to track IT assets in one place, and the reporting features help improve overall efficiency. Their customer support has been responsive whenever we've needed assistance, and overall the platform offers good value for money considering the features it provides. > > **Nachteile**: Overall, it's a solid platform. Some advanced customization options can take a little time to understand, and a few reports require additional configuration to get the exact information needed. Other than that, it has worked well for our team's day-to-day IT service management. > > Our overall experience with Freshservice has been very positive. It provides a user-friendly interface that makes ticket management straightforward for both agents and end users. The automation and workflow capabilities have helped reduce manual tasks and improve response times, while the asset management features keep IT resources well organized. Customer support has been helpful whenever needed, and the platform offers good value for money with the features included. Overall, Freshservice has helped improve the efficiency of our IT service management processes. ----- ### "No more chasing customers on calls, ticket first, clarity always" — 5.0/5 > **Divyarajsinh** | *3. August 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Before this tool, my day was a mess. I'd get bug reports, new requirements, and error reports through calls, emails, WhatsApp, whatever channel the customer felt like using that day. Half the time there was no proper approval on record, and when I'd try to follow up, the customer's number would be busy or they just wouldn't respond to email. So work would get stuck in limbo, not confirmed, not rejected, just floating. After we started using this tool, everything changed. Now the rule is simple: raise a ticket first, and we'll check and respond with everything clearly mentioned there. No more chasing people on calls. Everything the customer needs, approval, requirement, bug detail, goes into the ticket, and that becomes our single source of truth. > > **Nachteile**: Getting some customers into the habit of raising a ticket instead of just calling took a little convincing at first, old habits die hard. Also, the generative AI suggestions are still a bit generic when the issue is technical; I usually end up rewriting the response myself for anything beyond a routine query. > > This tool basically fixed our biggest communication problem. Earlier, "he said, she said" was a real issue, a customer would claim they approved something over a call that never actually happened, or say they sent details we never received. Now everything is documented from the start. If someone wants a bug fixed or a new requirement added, it has to go through a ticket, which means there's a clear trail, who asked for what, when, and what our response was. It's cut down miscommunication a lot and made my day-to-day work far less chaotic. ----- Seite: 1 / 33\ Weiter: [Nächste Seite](https://www.capterra.ch/software/132997/freshservice?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/132997/freshservice) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten