--- description: Detaillierte Informationen über Alemba Service Manager zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Alemba Service Manager Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [ITSM Tools](/directory/30676/itsm/software) > [Alemba Service Manager](/software/133304/vfire) # Alemba Service Manager Canonical: https://www.capterra.ch/software/133304/vfire Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/133304/vfire?page=2) > vFire ist ein von Alemba entwickeltes IT-Servicemanagementsoftwaretool für Unternehmen. > > Bewertung: **3.7/5** von 6 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **3.7/5** | 6 Nutzerbewertungen | | Bedienkomfort | 3.0/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.2/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Alemba - **Gegründet**: 2007 ## Gewerblicher Kontext - **Startpreis**: £ 52.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Linux (Desktop), Windows (On-Premise), Chromebook (Desktop) - **Unterstützte Sprachen**: Englisch, Portugiesisch, Russisch - **Verfügbare Länder**: Albanien, Amerikanische Jungferninseln, Andorra, Anguilla, Antigua und Barbuda, Argentinien, Aruba, Australien, Bahamas, Barbados, Belgien, Belize, Bermuda, Bolivien, Bosnien und Herzegowina, Brasilien, Britische Jungferninseln, Bulgarien, Chile, Costa Rica und 103 weitere ## Funktionen - API - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Asset Lifecycle Management - Aufgabenmanagement - Barcode/Ticket Scanning - Berichterstattung / Analyse - Berichterstattung und Statistik - Beziehungs-Mapping - Compliance Management - Compliance-Verfolgung - Configuration Management Database (CMDB) - Datenvisualisierung - IT-Asset-Management - IT-Betriebsmittelverwaltung - Inventarverwaltung - Konfigurationsmanagement - Kostennachverfolgung - Kundenbetreuung - Lieferanten-Management - Lizenzmanagement - Multi-Channel-Kommunikation - Priorisierung - Problem-Management - Release-Management - Self-Service Portal - Service Level Agreement (SLA) Management - Service-Katalog - Störfallmanagement - Supportticket-Management - Third-Party Integrations - Ticket-Management - Umfragen & Feedback - Verfolgen von Vermögensanlagen - Vertrags-/Lizenz-Management - Veränderungsmanagement - Wirtschaftsprüfung-Management - Wissensbasis-Management - Wissensmanagement - Workflow-Management ## Integrationen (20 insgesamt) - Asana - BMC Helix CMDB - BMC Helix ITSM - HubSpot CRM - Jira - Microsoft 365 - Microsoft Entra ID - Microsoft Excel - Microsoft Intune - Microsoft Outlook - Microsoft Sentinel - Microsoft Teams - Nagios Core - PRTG - PRTG Enterprise Monitor ... und 5 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support ## Category - [ITSM Tools](https://www.capterra.ch/directory/30676/itsm/software) ## Ähnliche Kategorien - [ITSM Tools](https://www.capterra.ch/directory/30676/itsm/software) - [Service Desk Software](https://www.capterra.ch/directory/31027/service-desk/software) - [IT-Service-Software](https://www.capterra.ch/directory/30672/it-service/software) - [IT Asset Management Software](https://www.capterra.ch/directory/30077/it-asset-management/software) - [Configuration Management Database (CMDB)](https://www.capterra.ch/directory/30959/cmdb/software) ## Alternativen 1. [Freshservice](https://www.capterra.ch/software/132997/freshservice) — 4.5/5 (685 reviews) 2. [Deepser](https://www.capterra.ch/software/178946/deepser) — 4.6/5 (56 reviews) 3. [JIRA Service Management](https://www.capterra.ch/software/138769/jira-service-management) — 4.5/5 (763 reviews) 4. [BOSSDesk](https://www.capterra.ch/software/144825/boss-solutions) — 4.6/5 (139 reviews) 5. [HaloITSM](https://www.capterra.ch/software/200140/haloitsm) — 4.7/5 (43 reviews) ## Nutzerbewertungen ### "Business Management" — 5.0/5 > **Verifizierter Rezensent** | *23. September 2020* | Telekommunikation | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Its good tool for creating Internal/external incidents. It helps in tracking records. It makes life easy. > > **Nachteile**: Interface is little harder to understand and not much friendly. Deployment is harder. its also pricey. > > Overall Its good tool for business for little tricky for users to understand initially. ----- ### "Fully featured system with plenty of configuration" — 4.0/5 > **Paul** | *22. Januar 2024* | Staatsverwaltung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Since the latest versions the administration has been really come on. There is everything you need if you are willing to take onboard all of the features on offer. We've recently started using features to assist our automation and Alemba have everything we need. > > **Nachteile**: It can be tricky to find some of the settings as they are tucked away or hiding (sometimes they are not in the help but that's rare). Earlier versions were buggy but since the commitment to better quality control the software has become very reliable and future features look very useful. > > Great package and price to start with a software system that was functional but had issues to begin with. Since the upgrade to v10 and above ASM has been getting better and better and we are more than happy to keep using it for the future. ----- ### "Whoever designed this should put down the bong." — 1.0/5 > **Kent** | *17. Oktober 2018* | Informationstechnologie & -dienste | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Nothing. there is no redeeming quality what-so-ever with this application. > > **Nachteile**: The GUI is not only useless as a business application but an annoying thorn in the side of progress and efficiency. There is tons of useless space taken up by big blue bubble graphics where data should be. When you enlarge the view, it doesn't only increase the size of the text in the data fields but also every single graphical object on the screen and rearranges the placement to accommodate everything on the screen at once, to the point where your data is unreadable in the little window in the center of the screen. The animation transition from page to page lags and makes working with the data less than fluid. New pages open for certain data fields that takes you a more detailed window for that data even though you are working on a single record. In and out of multiple data sheets for one record is ridiculous. I could go on and on but steer clear of this train wreck if you want to save your company money and it's sanity. > > After using this thing for the past 4 plus years, I learned that my organization is going with another solution very soon, which is one of the main reasons I am staying. I was honestly considering job hunting solely based on my experience with Vfire. ----- ### "not sure what goes here" — 4.0/5 > **jill** | *23. Januar 2024* | Bildungsmanagement | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: the ease of workflow management - the creation and setup of forms and workflow > > **Nachteile**: html email templates and the small areas that admin have to work in > > overall I have been using this product for over 15 years and have seen many improvements and can t wait for the admin improvements ----- ### "Excellent end-to-end automation and impressive process breadth" — 5.0/5 > **Peter** | *20. April 2017* | Metallabbau | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Automation from start (customer form submission, scheduled, etc.) to finish (backend script, orchestration engine, SQL command, etc.). > > **Nachteile**: IT user interface takes some time to get used to, and isn't browser based > > Alemba has picked up product development from VMWare and given a new life to this fully featured service management system. Under the hood is a high performance automation engine and process support for the core and supporting ITSM processes. Amazing support and engagement from the Alemba team. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/133304/vfire?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/133304/vfire) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Strukturierte Daten