--- description: Detaillierte Informationen über ConVox zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: ConVox Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [ConVox](/software/134502/convox) # ConVox Canonical: https://www.capterra.ch/software/134502/convox > Lösung für gemischte Kontaktcenter, die Sprach-, Chat-, E-Mail-, SMS- und Faxkommunikation abwickeln können. In CRM-Systeme integriert. > > Bewertung: **4.4/5** von 5 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.4/5** | 5 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 3.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 60% | (6/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Deepija Telecom ## Gewerblicher Kontext - **Zielgruppe**: 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (Desktop), Linux (Desktop), Windows (On-Premise), Linux (On-Premise) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Indien, Nigeria, Saudi-Arabien, Vereinigte Arabische Emirate, Vereinigtes Königreich, Äthiopien ## Funktionen - Alerts/Escalation - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Automatische Antworten - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung über Anrufe - CRM-Systeme - Chatbot-Software - Computer Telephony Integration - Dashboard Software - IVR - Kampagnenmanagement - Kontaktmanagement - Listen-Management - Multi-Channel-Kommunikation - Prädiktive Wähler - Supportticket-Management - Third-Party Integrations - Umleitung der Anrufe - Verarbeitung natürlicher Sprache - Verfolgung von Interaktionen - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Wissensbasis-Management ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) - [IT Ticketsysteme](https://www.capterra.ch/directory/32623/it-ticketing-systems-software/software) - [Call Tracking Software](https://www.capterra.ch/directory/30901/call-tracking/software) - [Prädiktive Wähler](https://www.capterra.ch/directory/30597/predictive-dialer/software) - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) ## Alternativen 1. [Ringover](https://www.capterra.ch/software/169627/ringover) — 4.7/5 (881 reviews) 2. [Convoso](https://www.capterra.ch/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.ch/software/29589/callcenternow) — 4.8/5 (325 reviews) 4. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1786 reviews) 5. [Readymode](https://www.capterra.ch/software/136728/Readymode) — 4.6/5 (143 reviews) ## Nutzerbewertungen ### "Great Experience with ConVox" — 5.0/5 > **Ankit** | *23. Mai 2026* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: ⭐⭐⭐⭐⭐ Excellent Customer Support\! I had a very good experience with the customer support team. They responded quickly, answered all my questions clearly, and guided me throughout the process. The staff was polite, professional, and always ready to help. My issue was resolved promptly, and I felt valued as a customer. I truly appreciate their dedication and support. Highly recommended for anyone looking for reliable and responsive customer service. > > **Nachteile**: No major issues so far. The overall experience has been smooth, and the support team has been very responsive whenever assistance was needed. > > My overall experience with ConVox has been very good. The platform is easy to use, reliable, and helps us manage customer interactions efficiently. The support team is responsive, professional, and always ready to assist whenever needed. Any issues or queries are handled quickly, making the overall experience smooth and hassle-free. ConVox has been a valuable tool for our business operations, and I am satisfied with its performance and service. ----- ### "A Reliable Calling Solution" — 5.0/5 > **Arnab** | *28. April 2025* | Finanzdienstleistungen | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Reporting features and user-friendly interface. > > **Nachteile**: Minor connectivity issues and delays were noticeable. > > I've been using Con Vox Calling Software for 2 years and have found it to be a reliable and efficient tool for our communication needs. The software offers a range of features, including call routing, analytics that have streamlined our calling process. ----- ### "Dialer importance in bpo" — 3.0/5 > **Renuka** | *8. April 2023* | Verbraucherdienste | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: It was as easy to use , if I wanted to access all agents records at a time date wise. > > **Nachteile**: Sometimes call recording were missing , due to which I was unable to judge agents mistake. > > It was really nice but due to Sometimes call recording were missing . I felt bad. ----- ### "ConVox Review" — 5.0/5 > **Adachi** | *31. März 2022* | Marketing & Werbung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: The automatic distribution is everything it gives you and your team the opportunity not to loss any customer and the fact that it has a predictive dialer is really amazing you and your team can reach out to as many customer as possible. Then the call recorder is dupe you can go back and listen to the conversation your team had with you customers and you can even listen in while the call is going on. > > **Nachteile**: No stickiness. The automatic distribution need to be worked on because most times when customers try reaching back it will go to bucket and sometime you wouldn't see anything. > > Automatic dialer is actually excellent for an outbound calls. ----- ### "Dialer capability" — 4.0/5 > **Mohammed** | *26. Juni 2020* | Outsourcing/Offshoring | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: Has good dialer capability through PBX functionality > > **Nachteile**: Reporting and options of number masking or multiple DID for a same campaign > > Auto dialer capability is good for outbound environment and has multiple modules for dialer management ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/134502/convox) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Strukturierte Daten