---
description: Detaillierte Informationen über CXone Mpower zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz.
image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress
title: CXone Mpower Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026
---

Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [CXone Mpower](/software/134775/incontact-call-center-software)

# CXone Mpower

Canonical: https://www.capterra.ch/software/134775/incontact-call-center-software

Seite: 1 / 25\
Weiter: [Nächste Seite](https://www.capterra.ch/software/134775/incontact-call-center-software?page=2)

> Cloud-Kontaktcenter-Software, die IVR, kompetenzbasiertes Routing, KI, Anrufblending und Analysen bietet.
> 
> Bewertung: **4.2/5** von 581 Nutzern. Top bewertet für **Weiterempfehlungsquote**.

-----

## Übersicht

### Wer verwendet CXone Mpower?

Kontaktcenter in kleinen, mittleren, großen und Regierungsorganisationen verwenden NICE inContact CXone, um außergewöhnliche Kundenerlebnisse über alle Kanäle, ob digital oder telefonisch, zu bieten.

## Kurzstatistiken und Ratings

| Metrik | Bewertung | Detail |
| **Gesamt** | **4.2/5** | 581 Nutzerbewertungen |
| Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen |
| Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen |
| Preis-Leistungs-Verhältnis | 4.1/5 | Auf Basis der Gesamtbewertungen |
| Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen |
| Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) |

## Über den Anbieter

- **Unternehmen**: NiCE

## Gewerblicher Kontext

- **Startpreis**: $ 71.00
- **Preismodell**:  (Gratis Testen)
- **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+
- **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise)
- **Unterstützte Sprachen**: Arabisch, Bulgarisch, Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Französisch, Griechisch, Italienisch, Japanisch, Koreanisch, Kroatisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Rumänisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch
- **Verfügbare Länder**: Anguilla, Argentinien, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien, Bermuda, Bolivien, Brasilien, Brunei, Bulgarien, Chile, China, Costa Rica, Deutschland, Dominikanische Republik, Dänemark und 89 weitere

## Funktionen

- Aktivitäts-Dashboard
- Anpassbare Formulare
- Anpassbare Vorlagen
- Anrufaufzeichnung
- Anrufprotokoll
- Anruftext-Aufzeichnung
- Anrufüberwachung
- Aufzeichnung
- Ausfallzeit-Management
- Automatisches Telefonwahlgerät
- Automatisiertes Routing
- Bedarfsplanung
- Befragungs-/Umfragemanagement
- Berichterstattung / Analyse
- CRM-Systeme
- Chatbot-Software
- Dashboard Software
- Dateitransfer
- E-Mail-Management
- Employee Coaching Tools
- Feedback-Management
- Für Call Center
- Inbox-Management
- Intraday Management
- Kampagnenmanagement
- Kommunikationsmanagement
- Kontaktmanagement
- Kundendatenbank
- Kundenerlebnis-Management
- Kundenhistorie
- Listen-Management
- Live-Chat
- Mitarbeitereinsatzplanung
- Mitarbeitermanagement
- Multi-Channel-Kommunikation
- Multichannel-Datenerfassung
- Power Dialer
- Prozess-/Workflow-Automatisierung
- Prädiktive Wähler
- Qualitätsmanagement
- SMS-Nachrichtenversand
- Self-Service Portal
- Timesheet Management
- Umfragen & Feedback
- Umleitung der Anrufe
- VoIP (IP-Telefonie)
- Vorlagen-Management
- Warteschlangenmanagement
- Weiterleitung von Anrufen (Call Routing)
- Wissensbasis-Management

... und 28 weitere Funktionen

## Integrationen (38 insgesamt)

- AnswerDash
- Applango
- Atos Suite
- Bullhorn ATS & CRM
- CallVU
- Cyara
- DaaS
- Dynamics 365
- Firefly
- Fuze
- Haptik
- HubSpot Content Hub
- Inbenta
- Ivinex CRM
- Kustomer

... und 23 weitere Integrationen

## Optionen für Kundensupport

- E-Mail/Helpdesk
- FAQ/Forum
- Wissensdatenbank
- Telefon-Support
- 24/7 Live-Support
- Chat

## Category

- [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software)

## Ähnliche Kategorien

- [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software)
- [Kundenzufriedenheit Software](https://www.capterra.ch/directory/30541/customer-satisfaction/software)
- [Kundenengagement Software](https://www.capterra.ch/directory/30906/customer-engagement/software)
- [CCM-Software](https://www.capterra.ch/directory/31002/customer-communications-management/software)
- [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software)

## Alternativen

1. [Ringover](https://www.capterra.ch/software/169627/ringover) — 4.7/5 (858 reviews)
2. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews)
3. [Amazon Connect](https://www.capterra.ch/software/1017140/amazon-connect) — 4.5/5 (92 reviews)
4. [Genesys Cloud CX](https://www.capterra.ch/software/21409/genesys-cloud) — 4.3/5 (262 reviews)
5. [CallHippo](https://www.capterra.ch/software/159578/callhippo) — 4.4/5 (675 reviews)

## Nutzerbewertungen

### "Excellent Resource; Future Versions Will Be Even Better" — 5.0/5

> **Saskia** | *19. September 2023* | Restaurants | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: It inlcudes a real-time chat feature, so we can stay in touch with clients in real time; it supports VoIP, so we can take and make calls; and it has automated call routing, so we can direct calls effectively and give them to the most qualified agent. As a result, we are able to track each client's transactional past with our business and tailor our services accordingly.
> 
> **Nachteile**: The setting of the system along with the transfer of client data has been a major challenge for us because it is both labor-intensive and time-consuming. Every time we make a new client profile, we have to spend a lot of time filling in fields that the system thinks vital. If the system allowed us to modify the information it asked for, it would save us a lot of effort and time.
> 
> It's a one-stop shop for customer service needs, with support for phone calls, emails, instant messaging, and more, as well as call monitoring and conversation tracking across all channels. In addition, it features client questionnaires to help us learn more about their needs and preferences so that we may better meet them.

-----

### "CX One review" — 4.0/5

> **Jamie** | *17. Oktober 2024* | Finanzdienstleistungen | Empfehlungsbewertung: 6.0/10
> 
> **Vorteile**: It's easy to skill agents and build dashboards.
> 
> **Nachteile**: Time it takes to build things out like teams.
> 
> It's better than the previous tool we used.

-----

### "Avaya CMS is better" — 3.0/5

> **Lindsey** | *8. September 2024* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 4.0/10
> 
> **Vorteile**: The forecasting functionality was solid.
> 
> **Nachteile**: The canned reports were very, very limited Avaya CMS is a much more robust reporting tool. There were also frequent to issues with the RTA functionality; CXOne would show agents in the incorrect agent state. We had a secondary RTA system that would show the agents in the correct state.
> 
> RTA and reporting functions are so basic and universal that it’s unacceptable when they don’t work.

-----

### "How "Nice" of You to Read My "inContact" Review\!\!" — 4.0/5

> **Verifizierter Rezensent** | *25. Februar 2021* | Informationstechnologie & -dienste | Empfehlungsbewertung: 6.0/10
> 
> **Vorteile**: I most enjoy the ability to utilize the platform how you best see fit. It's very easy to customize to your specific preference and that helps a lot with being organized.
> 
> **Nachteile**: I dislike the recurring instances of the platform 'dropping' and me having to restart my computer before being able to sign back in and start working again.
> 
> I am using this platform as a call center management system. Our Service Desk employees all use this and it has made a world of difference on everyone being on the same page and being able to quickly adapt to changes.

-----

### "Great Product" — 5.0/5

> **Chris** | *30. August 2023* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10
> 
> **Vorteile**: Very easy to use, able to be deployed with little to no issues and it is always kept up to date
> 
> **Nachteile**: Tech support can take a little longer to get a case worked when something does come up

-----

Seite: 1 / 25\
Weiter: [Nächste Seite](https://www.capterra.ch/software/134775/incontact-call-center-software?page=2)

## Links

- [Auf Capterra anzeigen](https://www.capterra.ch/software/134775/incontact-call-center-software)

## Diese Seite ist in den folgenden Sprachen verfügbar

| Sprache | URL |
| de | <https://www.capterra.com.de/software/134775/incontact-call-center-software> |
| de-AT | <https://www.capterra.at/software/134775/incontact-call-center-software> |
| de-CH | <https://www.capterra.ch/software/134775/incontact-call-center-software> |
| en | <https://www.capterra.com/p/134775/inContact-Call-Center-Software/> |
| en-AE | <https://www.capterra.ae/software/134775/incontact-call-center-software> |
| en-AU | <https://www.capterra.com.au/software/134775/incontact-call-center-software> |
| en-CA | <https://www.capterra.ca/software/134775/incontact-call-center-software> |
| en-GB | <https://www.capterra.co.uk/software/134775/incontact-call-center-software> |
| en-IE | <https://www.capterra.ie/software/134775/incontact-call-center-software> |
| en-IL | <https://www.capterra.co.il/software/134775/incontact-call-center-software> |
| en-IN | <https://www.capterra.in/software/134775/incontact-call-center-software> |
| en-NZ | <https://www.capterra.co.nz/software/134775/incontact-call-center-software> |
| en-SG | <https://www.capterra.com.sg/software/134775/incontact-call-center-software> |
| en-ZA | <https://www.capterra.co.za/software/134775/incontact-call-center-software> |
| es | <https://www.capterra.es/software/134775/incontact-call-center-software> |
| es-AR | <https://www.capterra.com.ar/software/134775/incontact-call-center-software> |
| es-CL | <https://www.capterra.cl/software/134775/incontact-call-center-software> |
| es-CO | <https://www.capterra.co/software/134775/incontact-call-center-software> |
| es-CR | <https://www.capterra.co.cr/software/134775/incontact-call-center-software> |
| es-DO | <https://www.capterra.do/software/134775/incontact-call-center-software> |
| es-EC | <https://www.capterra.ec/software/134775/incontact-call-center-software> |
| es-MX | <https://www.capterra.mx/software/134775/incontact-call-center-software> |
| es-PA | <https://www.capterra.com.pa/software/134775/incontact-call-center-software> |
| es-PE | <https://www.capterra.pe/software/134775/incontact-call-center-software> |
| fr | <https://www.capterra.fr/software/134775/incontact-call-center-software> |
| fr-BE | <https://fr.capterra.be/software/134775/incontact-call-center-software> |
| fr-CA | <https://fr.capterra.ca/software/134775/incontact-call-center-software> |
| fr-LU | <https://www.capterra.lu/software/134775/incontact-call-center-software> |
| it | <https://www.capterra.it/software/134775/incontact-call-center-software> |
| ja | <https://www.capterra.jp/software/134775/incontact-call-center-software> |
| nl | <https://www.capterra.nl/software/134775/incontact-call-center-software> |
| nl-BE | <https://www.capterra.be/software/134775/incontact-call-center-software> |
| pt | <https://www.capterra.com.br/software/134775/incontact-call-center-software> |
| pt-PT | <https://www.capterra.pt/software/134775/incontact-call-center-software> |

-----

## Strukturierte Daten

<script type="application/ld+json">
  {"@context":"https://schema.org","@graph":[{"name":null,"address":{"@type":"PostalAddress","addressLocality":null,"addressRegion":null,"postalCode":null,"streetAddress":null},"description":"Capterra hilft Millionen von Nutzern die richtige Software für ihr Unternehmen in der Schweiz zu finden – Vergleiche Tausende von Bewertungen & Ratings von top Softwareanwendungen.","email":"info@capterra.ch","url":"https://www.capterra.ch/","logo":"https://dm-localsites-assets-prod.imgix.net/images/capterra/logo-a9b3b18653bd44e574e5108c22ab4d3c.svg","@id":"https://www.capterra.ch/#organization","@type":"Organization","parentOrganization":"Gartner, Inc.","sameAs":["https://twitter.com/capterra","https://www.facebook.com/Capterra/","https://www.linkedin.com/company/capterra","https://www.instagram.com/capterra/","https://www.youtube.com/user/CapterraTV"]},{"name":"CXone Mpower","description":"NICE inContact ist eine führende Cloud-Plattform für Kundenerlebnisse. CXone bietet Omnichannel-Routing, Analyse, Personaloptimierung, Automatisierung und KI und ermöglicht Unternehmen jeder Größe, außergewöhnliche Kundenerlebnisse über mehrere Kanäle hinweg zu bieten.","image":"https://gdm-catalog-fmapi-prod.imgix.net/ProductScreenshot/2c04d3dd-2eda-463f-a744-cbd97495b422.png","url":"https://www.capterra.ch/software/134775/incontact-call-center-software","@id":"https://www.capterra.ch/software/134775/incontact-call-center-software#software","@type":"SoftwareApplication","publisher":{"@id":"https://www.capterra.ch/#organization"},"applicationCategory":"BusinessApplication","aggregateRating":{"@type":"AggregateRating","ratingValue":4.2,"bestRating":5,"ratingCount":581},"offers":{"price":"71","@type":"Offer","priceCurrency":"USD"},"operatingSystem":"Cloud, Apple, Windows, Windows on premise, Linux on premise"},{"@id":"https://www.capterra.ch/software/134775/incontact-call-center-software#faqs","@type":"FAQPage","mainEntity":[{"name":"Was ist CXone Mpower?","@type":"Question","acceptedAnswer":{"text":"NICE inContact ist eine führende Cloud-Plattform für Kundenerlebnisse. CXone bietet Omnichannel-Routing, Analyse, Personaloptimierung, Automatisierung und KI und ermöglicht Unternehmen jeder Größe, außergewöhnliche Kundenerlebnisse über mehrere Kanäle hinweg zu bieten.","@type":"Answer"}},{"name":"Wer verwendet CXone Mpower?","@type":"Question","acceptedAnswer":{"text":"Kontaktcenter in kleinen, mittleren, großen und Regierungsorganisationen verwenden NICE inContact CXone, um außergewöhnliche Kundenerlebnisse über alle Kanäle, ob digital oder telefonisch, zu bieten.","@type":"Answer"}}]},{"@id":"https://www.capterra.ch/software/134775/incontact-call-center-software#breadcrumblist","@type":"BreadcrumbList","itemListElement":[{"name":"Startseite","position":1,"item":"/","@type":"ListItem"},{"name":"Call-Center Software","position":2,"item":"/directory/30007/call-center/software","@type":"ListItem"},{"name":"CXone Mpower","position":3,"item":"/software/134775/incontact-call-center-software","@type":"ListItem"}]}]}
</script>