--- description: Detaillierte Informationen über CloudCall zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CloudCall Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [CloudCall](/software/135009/cloudcall) # CloudCall Canonical: https://www.capterra.ch/software/135009/cloudcall Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/135009/cloudcall?page=2) > Fortschrittliche, cloudbasierte Computer-Telefonie-Integration für dein CRM-System. > > Bewertung: **4.0/5** von 40 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet CloudCall? Jedes Unternehmen, das die Investition in sein CRM maximieren möchte, kann mit der Lösung Anrufe und Produktivität steigern. Für Personalbeschaffung, Finanzdienstleistungen, Vertrieb, Callcenter und mehr. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.0/5** | 40 Nutzerbewertungen | | Bedienkomfort | 4.1/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 3.9/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CloudCall - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: $ 15.00 - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Albanien, Amerikanische Jungferninseln, Andorra, Anguilla, Antigua und Barbuda, Aruba, Australien, Bahamas, Barbados, Belarus, Belgien, Belize, Bermuda, Bosnien und Herzegowina, Britische Jungferninseln, Bulgarien, Costa Rica, Curaçao, Deutschland, Dominica und 71 weitere ## Funktionen - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anrufaufzeichnung - Anrufer-ID - Anruferprofile - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Audio/Video Conferencing - Aufzeichnung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung und Statistik - Berichterstattung über Anrufe - CRM-Systeme - Call-Center-Management - Chat / Messaging - Computer Telephony Integration - Dateitransfer - IVR - Kampagnenmanagement - Kollaboration mehrerer Nutzer - Kommunikationsmanagement - Konferenzschaltungen - Kontaktmanagement - Management der Anruflisten - Mobiler Zugriff - Multi-Channel-Kommunikation - Power Dialer - Prädiktive Wähler - Remote-Support - Rollen-basierte Genehmigung - SIP-Trunking - SMS-Nachrichtenversand - Softphone Software - Syndikat-Gruppen - Umleitung der Anrufe - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit - Zugriffskontrollen / Berechtigungen ## Integrationen (10 insgesamt) - Access Recruitment CRM - Access Vincere Evo - Bullhorn ATS & CRM - Bullhorn Recruitment Cloud - Chameleon-i - JobDiva - Salesforce Sales Cloud - Tracker - Tracker - Tracker ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) - [Telefon Software](https://www.capterra.ch/directory/30084/telephony/software) - [Software zur Anrufaufzeichnung](https://www.capterra.ch/directory/30533/call-recording/software) - [VoIP-Software](https://www.capterra.ch/directory/30940/voip/software) - [Dialer Software](https://www.capterra.ch/directory/30999/auto-dialer/software) ## Alternativen 1. [VoIP.ms](https://www.capterra.ch/software/203084/voip-ms) — 4.8/5 (697 reviews) 2. [Nextiva](https://www.capterra.ch/software/175788/nextiva) — 4.6/5 (915 reviews) 3. [Microsoft Teams](https://www.capterra.ch/software/168668/microsoft-teams) — 4.5/5 (10951 reviews) 4. [Ringover](https://www.capterra.ch/software/169627/ringover) — 4.7/5 (862 reviews) 5. [3CX](https://www.capterra.ch/software/158704/3cx) — 4.4/5 (465 reviews) ## Nutzerbewertungen ### "Best we could find, but a bit of a bumpy road" — 4.0/5 > **Verifizierter Rezensent** | *19. September 2018* | Informationstechnologie & -dienste | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Now that Cloudcall is installed, it has worked very well for me and my team. We recently opened up our EMEA office and have needed to call different countries all throughout Europe and Africa. It has worked without any problems and call quality has been great. We have it integrated with Salesforce, and the ability to dial with just a click has saved our team heaps of time. > > **Nachteile**: It took a long time to implement and there were a lot of unforeseen road bumps that nearly took us elsewhere. We worked with their customer support team extensively, they were very good and responsive, but they were simple hiccups that I wish never would have happened in the first place. ----- ### "CloudCall has helped us grow and save time" — 5.0/5 > **Emma** | *19. Oktober 2021* | Personalbeschaffung & -besetzung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: How much easier it makes it to know who is contacting, allows my team to listen to their calls and ensure they capture all the relevant information which is then prompted to be fed back into our CRM. I have found it particularly useful during remote working for the onboarding of new recruiters. The ability to listen to calls and speak to my team without the client/candidate hearing has meant quality has been improved quicker than ever. > > **Nachteile**: There was a stage at the start of Covid support was a challenge but seems to have been resolved now. > > Great - couldn't recommend enough ----- ### "They won't let you leave." — 1.0/5 > **Emily** | *2. Mai 2025* | Personalbeschaffung & -besetzung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: It sometimes works. It used to be great. > > **Nachteile**: They did an update in q4 2024. it has been horrible ever since. Support in non-responsive. Calls drop all the time. The program closes unexpectantly. Now we are trying to port our numbers away and they won't release them. > > Was great went downhill in 2024. Unrecoverable at this point. ----- ### "CloudCall Is Decent" — 4.0/5 > **Deni** | *19. Juni 2025* | Rechtsberatung | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: It was user friendly and had quite a few unique setting choices to personalize it to our business' needs. > > **Nachteile**: CloudCall tended to have connectivity issues and we were marked as spam quite a bit. There were times where I simply couldn't make outbound calls which as a recruiter, that's the bulk of my work. > > Overall, if they corrected the connectivity issues, everything else was deemed more than adequate for our small business' needs. ----- ### "Brilliant" — 5.0/5 > **Verifizierter Rezensent** | *16. November 2021* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Huge value add to the business, so much time has been saved with integrating comms with our CRM. All calls are logged on the CRM with call recordings, the records pop when callers ring in which gives easy access to their profile and past notes. > > **Nachteile**: No cons for us so far, the only minor thing would be during the start of covid adapting but that goes for anyone and everyone ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/135009/cloudcall?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/135009/cloudcall) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | ----- ## Strukturierte Daten