Wer nutzt diese Software?
ResMan is a property management tool built for affordable and conventional multifamily operators, which provides robust operational and accounting features and solutions for the resident lifecycle.
Durchschnittliche Bewertung206 Bewertungen
- Gesamt 4.5 / 5
- Benutzerfreundlichkeit 4.5 / 5
- Kundenservice 4.5 / 5
- Funktionen 4.5 / 5
- Preis-Leistungs-Verhältnis 4.5 / 5
- Kostenlose Version Nein
- Kostenlose Testversion Ja
Cloud, SaaS, Web
Support währen der Geschäftszeiten
Angaben zum Hersteller
- Gegründet 1999
ResMan is a property management platform built by property owners and operators who saw an opportunity to provide an innovative technology solution that delivers consistent NOI growth and breathtaking resident experiences. Finally, there is a property management software that makes accounting, resident engagement, and integration easy, whether you're on-site, in the field, or at the corporate office. We invite you to Love Your Software.
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- Abrechnung & Rechnungsstellung
- Gewerbliche Immobilien
- Offene Stellen verfolgen
Die hilfreichsten Reviews für ResMan
Bewertet am 5.10.2018
Resman, alternative to expensive competitors
Kommentare: Every accounting software has its loopholes but the difference is how the software company make use of any loopholes reported. With Resman, they have people dedicated to improving their software and they welcome suggestions and observation. Then they don't take that lightly. They discuss it with their development team and find a solution immediately. Other software company may listen but they may not take action according to expectation. I have been using Resman for almost two years now and so far, I do not have any significant complaint yet. I give them 4 out of 5 stars. The missing one star, being the room for more improvement.
Vorteile: I like the fact that they have dedicated friendly Customer service who would be there for you by email, by chat and by phone specially when Resman is new to you and trying to learn its features. Compared to other accounting software I have used, I would most likely recommend Resman to others. I also like the fact that they take criticism and reported loopholes constructively to improve and develop their software better to be more competitive. Another this I like about Resman is they help you when you set up the books at its initial stage.
Nachteile: Initially, I did not like the bank rec modules, but it looks like my problem with it has been addressed. I also least like the transaction categories because when you create charges, you think the category you chose would flow through the financial reports, but not all the time. It depends on how the transaction categories are being set up. If they were set up incorrectly, then your reports will not be correct and you will end up doing a journal entry to correct them and it is not efficient in a way. Garbage in, garbage out, sort of. What I would like to see is when you create charges, you should be able to choose from the chart of accounts directly, and not from the transaction categories.
Antwort des Softwareanbieters
von ResMan an 11.12.2018
Thank you for two years of loyalty and understanding. We have come a long way and as we continue to grow, expect us to be even better! --Dennis Behrman, SVP of Marketing | [email protected]
Bewertet am 7.2.2018
Poor support for complex program, Lots of features, big learning curve (even experienced managers),
Kommentare: Liked the client format and ability to gather & share info w/clients. Liked integration with Bluemoon leases.
Vorteile: Lots of features (ability to upload photos, pets info, vehicles, leases). Seems simple at first, until you begin adding data & its counter-intuitive. Does have wide variety of multiple Report choices. Nice format to send client emails, notices and statements.
Nachteile: Very long-learning curve (even for experienced managers); sell `ease of moving into their system, but it isnt easy and doesnt have a smooth transition (& havent heard of any of our peers who did either). support isnt available in evenings (when mgrs. often need help, as apt offices are very busy during day hours). Unresponsive to recommendations. Chat (during day) is not very quick (are friendly) and has to escalate issue (which may take several days of going back & forth before issue is resolved if it can be resolved. Posting collections affects NOI and bottom line greatly (many owners/mgrs. who are doing major rehabs in class b-c-d properties no longer even list collections (which used to warn future landlords about a resident) because it affects their bottom line so negatively in Resman. There's not a way to make some GL accts options (or to have as optional or line-item info in reports as has been requested). Vendor invoices dont lay out like industry standard. Initial settlement statements input (even if done by Resman) and security deposits can mess up your system for years. Corrected posting errors in banking info cannot be hidden but show up, making scrolling post those corrected errors very long and disjointed. We have many friends in MF industry and all report difficulty & complexity of Resman, but like some of their better features. It isnt user-friendly or simple. Can have complex integration w/other partners initially or until you have kinks worked out.
Antwort des Softwareanbieters
von ResMan an 28.8.2018
Jeanne, thanks for your review. Our goal was to offer a single end-to-end system for operators in the field that included everything you need to manage a portfolio of assets. We knew we were on the right track, and in particular our product's workflows, resident communications, and the reliability of our data and reporting have garnered kind reviews.
In the six months since you wrote this review, we have worked hard to grow and improve our customer success team, and our case management and resolution numbers are looking great these days. We know that there's always room for improvement, so we'll be rolling out new ways to learn how to use ResMan, including online training, in the coming months.
We're truly grateful for your business, and please reach out for help if you need anything.