--- description: Detaillierte Informationen über Usersnap zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Usersnap Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Bugtracker](/directory/30090/bug-tracking/software) > [Usersnap](/software/135579/usersnap) # Usersnap Canonical: https://www.capterra.ch/software/135579/usersnap Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/135579/usersnap?page=2) > Melde Fehler in deinem Browser. Siehe das größere Bild. > > Bewertung: **4.8/5** von 48 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Usersnap? Usersnap wird von kleinen Tech-Startups sowie großen Software-Unternehmen (wie Facebook, Google und Microsoft) verwendet. Unsere Kunden reichen von E-Commerce, zu Fintech, zu eTravel, zu E-Government. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 48 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.9/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.5/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Usersnap - **Region**: Linz, Österreich - **Gegründet**: 2013 ## Gewerblicher Kontext - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Japanisch, Koreanisch, Kroatisch, Spanisch, Tschechisch, Türkisch, Ungarisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Vereinigte Staaten, Vereinigtes Königreich, Österreich ## Funktionen - Anpassbare Vorlagen - Audit Trail - Aufgabenmanagement - Aufgabenmanagement - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung und Statistik - Dashboard Software - Datenvisualisierung - Feedback-Management - Fragenkatalog - Kontinuierliches Feedback - Multichannel-Datenerfassung - NPS-Umfragestruktur - Negatives Feedback Management - Nutzerbewertungs-Anfrage - Problem-Nachverfolgung - Projektmanagement - Reaktions-Management - Self-Service Portal - Sentiment-Analyse - Ticket-Management - Umfragen & Feedback - Workflow-Management ## Integrationen (34 insgesamt) - ActiveCollab - Aha\! - Airtable - Asana - Axosoft - Basecamp - Businessmap - ClickUp - Drupal - Evernote Teams - GitHub - GitLab - Google Analytics 360 - Intercom - JIRA Service Management ... und 19 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support - Chat ## Category - [Bugtracker](https://www.capterra.ch/directory/30090/bug-tracking/software) ## Ähnliche Kategorien - [Bugtracker](https://www.capterra.ch/directory/30090/bug-tracking/software) - [Issue Tracking Software](https://www.capterra.ch/directory/30675/issue-tracking/software) - [360-Grad-Feedback Software](https://www.capterra.ch/directory/30666/360-degree-feedback/software) - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) - [Review Management Software](https://www.capterra.ch/directory/31024/review-management/software) ## Alternativen 1. 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After looking for an app/software, to make annotations on a screenshot, to review mostly websites, I finally found Usersnap. When I started my search, I thought there were a lot of similar tools that could do this work, but surprisingly, I found just a few. And let me tell you, most of them were pretty BAD. For me, finding Usersnap was a miracle, and it has already become an essential tool for the work that I'm doing. ----- ### "Efficient Testing Tool" — 5.0/5 > **Meagan** | *11. Juni 2025* | Gastgewerbe | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is an amazing and efficient way for our clients and internal team to test the Cvent website and registration prior to launching. > > **Nachteile**: I can't say I have found anything I don't like at this time. I am a new user with this integration. So far I am really enjoying it. > > Overall it is extremely user friendly and allows an efficient way for our team to test the registration and website components leading up to a registration launch. ----- ### "Usersnap is a tidy option for QA & UX reporting on websites but lacks features & competitive pricing" — 4.0/5 > **Verifizierter Rezensent** | *29. März 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: I appreciated the tidy little on screen reporting widget that Usersnap Classic offers. The annotation tools, and label syncing with Jira is great. > > **Nachteile**: When reporting issues or suggestions, the uploading of screenshots is slower than you'd like for power users. The Usersnap classic widget is neat, but the options for adjusting it to suit your projects are limited. You'll also find yourself limited when it comes to pricing and projects. The basic plans are fairly pricey and limited to running just a few projects at a time. This might be suitable for teams working on one or two in house websites, but doesn't work for web agencies with lots of clients. > > I've trialed Usersnap two times now to consider it for use with our team, first within the full Usersnap reporting and reviewing ecosystem, and later as a reporting tool for Jira. The tool seems neat for basic purposes, but is fairly limited and pricey for large teams working on multiple projects. ----- ### "Great price-quality" — 4.0/5 > **Verifizierter Rezensent** | *18. Januar 2021* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Easy to use through its browser extension as well as by installing it. A valuable tool to keep all the product feedback together > > **Nachteile**: Multiple attachments, analytics tools, customization options, multiple screenshots, user based inboxes > > So far so good, great quality for the price you pay. ----- ### "Good tool for reporting bugs" — 4.0/5 > **Cristian** | *29. Juli 2020* | Logistik & Lieferkette | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I like the possibility to add images to the ticket and also that i'm able to reply to a user directly via email. Also the organizing of a tickets is well thought, being able to get a ticket on your name and label it. > > **Nachteile**: Some images are not shown correctly. For example, some buttons appear to be broken or some fields from our software look different. This lead to some miscommunication, so it would be nice to printscreen an instance without distorting it. > > Overall experience so far is good, i can recommend this tool as a professional one. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/135579/usersnap?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/135579/usersnap) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten