Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl

Was ist Service Fusion?

Zeitlich begrenztes Angebot: Kostenlose Lizenz für die Anrufverfolgung. *Siehe Website für genauere Informationen. Service Fusion hilft Außendienstunternehmen, Arbeitsabläufe zu optimieren, Sorgen der Mitarbeiter*innen zu reduzieren und schneller bezahlt zu werden – und das alles zu einem günstigen Preis. Die gesamte Service-Management-Lösung ist einfach zu bedienen und umfasst eine laut Kundenstimmen „fantastische Kundenbetreuung“. Die Service-Fusion-Plattform bietet schnelle Auftragserfassung, intelligente Planung und Disposition, Außendienstkommunikation in Echtzeit und vieles mehr.

Wer verwendet Service Fusion?

Das Unternehmen betreut über 3.000 kleine und mittlere Außendienstunternehmen in den Bereichen HLK, Sanitär, Elektrik, Haushaltsgeräte, Heimautomatisierung, A/V, Schlüsseldienst, IT und in vielen anderen Dienstleistungsbranchen.

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Du bist nicht sicher, ob Service Fusion das Richtige ist? Mit einer beliebten Alternative vergleichen

Service Fusion

Service Fusion

4.3 (244)
$ 195.00
Monat
Kostenlose Version
Kostenlose Testversion
118
4
4.3 (244)
4.2 (244)
4.3 (244)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
$ 49.00
Monat
Kostenlose Version
Kostenlose Testversion
195
10
4.5 (754)
4.3 (754)
4.5 (754)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Service Fusion

Durchschnittliche Bewertung

Gesamt
4.3
Benutzerfreundlichkeit
4.3
Kundenservice
4.3
Funktionen
4.0
Preis-Leistungs-Verhältnis
4.2

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1’000
  • >1’001

Bewertungen nach Punktzahl finden

5
57%
4
29%
3
5%
2
4%
1
5%
Verifizierter Rezensent
Verifizierter Nutzer auf LinkedIn
Gesundheit, Wellness & Fitness, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Excellent solution for field services

5.0 vor 6 Jahren

Kommentare: Service Fusion has a modern, user-friendly interface and tons of customizable features. You get so much bang for your buck. My growing business manages many field workers in several locations daily and the administrative burden was becoming debilitating. Service Fusion allows us to create a detailed entry for every job, as well as recurring jobs, then "set it and forget it". You can add photos to a job, contracts, other documents, notes for field workers, status updates, all the things! You can set it so that workers and clients are automatically notified, reminded, thanked, asked for feedback, etc. as well so it basically has a built-in communications and marketing suite. Last but certainly not least, the support is amazing! From sales to tech support - our sales rep really took the time to help me understand the value in this software before buying, he was so patient over several weeks and many many calls, and our Customer Success Manager is so reliable and committed to helping us customize the functions and processes to our workflow to get the most out of the software. They even have live tech support so you can tackle nuanced issues as-they-happen. I'm thrilled with Service Fusion and would recommend it for any growing business that deploys people resources to provide onsite services at client locations.

Vorteile:

Tons and tons of features, very user-friendly interface, and very adaptable/customizable to various workflows. And unparalleled customer support!

Nachteile:

There's nothing not to like! We have run into some tiny nuanced issues that are specific to our business, but the Service Fusion team has been there to hear them and has always provided workarounds. They also take feature requests and everything about their customer service so far suggests that they will take them seriously.

Ashley
Office and dispatch manager in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Amazing product!

4.0 letzten Monat Neu

Vorteile:

Switching to Service Fusion has been the best thing we've done in a while software wise. The ease of use has been invaluable for my technicians. The office side is easy enough, and makes customer service agreement management easier than any other product we've used.

Nachteile:

I would like to see more options available on an estimate, as well as being able to convert more than 1 option into the same job/invoice automatically if chosen. The options themselves need to have an "Option Description" section, so that clients can have detailed notes of what the different options mean.

Antwort von Service Fusion

letzten Monat

Thank you for sharing your experience with Service Fusion! We are always happy to learn about our software helping businesses run smoother.

Natalie
Manager in USA
Bau, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Domination Review

3.0 letzten Monat Neu

Vorteile:

having dispatch screen and calendar view. Seeing each visit and being able to assign multiple techs.

Nachteile:

invoicing can be complicated when you change to progress billing. the app is not the most functional to use.

Antwort von Service Fusion

vor 4 Wochen

We are happy to hear the dispatch screen and calendar view has been beneficial for your business!

Robert
Owner in USA
Bau, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Best CRM we've used to date.

5.0 letzten Monat Neu

Kommentare: Service Fusion has so far been a fantastic product. Being able to call customer support and talk to a real person is fantastic. They are frequently rolling out new features that make the value even better and the pricing is superior to other similar CRMs. We don't see a reason to make a change anytime soon.

Vorteile:

The price for the functionality was the thing that sold us. Having a CRM that did all of the things we needed it to PLUS had automated messaging to the customers was critical and Service Fusion has that functionality.

Nachteile:

There are some things that we would like to have more customizable but we have found work arounds. The payment processor they use isn't the greatest, but it works. The mobile app is ok but doesn't work well without a good internet connection.

Antwort von Service Fusion

vor 4 Wochen

We are so glad to hear you are seeing the value in your investment with Service Fusion!

Lexi
Administrative Assistant in USA
Versorgungsunternehmen, 11–50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Does What We Need it to Do

5.0 letzten Monat Neu

Kommentare: Overall it's great, especially for what we pay. Compared to our old system, SF finally helped us catch up with the times. Support mostly calls back seconds from me submitting a callback request. The onboarding was very strenuous for me, but after expressing we needed more help than initially given, they stepped up and helped us further with the process.

Vorteile:

I like the dispatch page & the affordability of the product to generate quite a good software & customer database. The non per-user fee is what sold us. For what we pay it's a great product.

Nachteile:

There seems to be a lot of little kinks to work out. There are little limitations here and there. We were sold there would be an offline version of the app coming out 4 years ago and have not seen that yet. There are glitches in the system, but nothing so great that it ruins my day or makes me want to unsubscribe.

Antwort von Service Fusion

vor 4 Wochen

Thank you for taking the time to leave us feedback!