5 / 5 89 Bewertungen

Wer nutzt diese Software?

Jedes Unternehmen, das eine Contact-Center-Lösung ohne Verkäufer-Lock-in möchte.

Durchschnittliche Bewertung

89 Bewertungen
  • 5 / 5
  • 4.5 / 5
  • 5 / 5
  • 5 / 5
  • 5 / 5


  • Startpreis
  • Preisinformationen
    Several service, training & hosting plans are at different levels
  • Kostenlose Version
  • Einsatz
    Installiert - Mac
  • Training
  • Kundenbetreuung
    24/7 (Live Vertreter)

Angaben zum Hersteller

  • Vicidial Group
  • Gegründet 2007

Über diese Software

Open-Source-Contact-Center-Software mit prädiktiven Wähl-Funktionen. Verarbeitet eingehende, ausgehende und gemischte Anrufe sowie eingehende E-Mails und Kunden-Website-Chat.

  • Anrufaufzeichnung
  • Anrufergebnisse
  • Anrufprotokoll
  • Anruftext-Aufzeichnung
  • Anrufüberwachung
  • Auto Dialer
  • Berichterstattung und Statistik
  • CRM
  • Eskalationsmanagement
  • FCC-Compliance
  • FTC-Compliance
  • Gemischtes Call-Center
  • IVR / Spracherkennung
  • Inbound Callcenter
  • Kampagnen-spezifische Anrufer-ID
  • Kampagnenmanagement
  • Kontaktmanagement
  • Kundenengagement-Zentrum
  • Lead Management
  • Lead-Distribution
  • Lead-Erfassung
  • Live-Chat
  • Manuelles Wahlsystem
  • Outbound-Callcenter
  • Progressives Wählersystem
  • Prädiktive Wähler
  • Qualitätsmanagement
  • Rückruf-Terminplanung
  • Umleitung der Anrufe
  • Virtuelles Callcenter
  • Warteschlangen-Manager
  • Weiterleitung von Anrufen (Call Routing)
  • Wissensdatenbank
  • interne Callcenter

VICIdial Neueste Bewertungen

Automatisch übersetzt. Zeige Originalbewertung

The Future of the Call Center Industry

5 / 5
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
5 / 5

Kommentare: VICIdial has, over years of constant and thoughtful development, established itself as the Microsoft Office equivalent of call centers. I see it everywhere. A quick overview: VICIdial lives on a server, and is displayed to your sales agents via their web browser. They run a small (usually free) soft phone on their computer with a headset, and when they log in to VICIdial, their soft phone rings, they answer the call, and begin their work. A bit more detail: Because the software suite is open source and free for anyone to download, use, and modify, I've seen (and personally created) customized solutions that do everything from accept orders from a 3-rd party sales website to literally delivering room service orders using robots (really!). VICIdial scales from single servers with small call teams, to clusters of dozens of servers and hundreds of agents. If you're paying for a proprietary solution, you're probably doing it wrong. I get calls from call center owners looking to switch to VICIdial constantly. Do yourself a favor and take a hard look at the VICIdial Call Center Suite.

Vorteile: VICIdial is free, open-source, and regularly updated by a dedicated core team of experienced software developers. It works very well, and when properly configured is extremely reliable and robust business software.

Nachteile: VICIdial has been in development for many years, adding many (many!) features which can overwhelm call center managers new to VICIdial.

Automatisch übersetzt. Zeige Originalbewertung

The Only OpenSource Dialer that works and is well supported. Saved so much money!

3 / 5
5 / 5
Eigenschaften & Funktionalitäten
5 / 5
5 / 5

Kommentare: We had a proprietary (dialogic based) PBX called Televantage and the Owner did not want to renew that (very expensive) lease. Although Televantage had an add-on for "dialer", the entire system was seriously expensive. Vicidial does not require proprietary hardware, although it is based on Asterisk and will use any compatible VOIP hardware. It is capable of running a small one or two person operation, mid-range 25-50 person Call Centers ... and ultimately can be "clustered" to manage virtually unlimited users. Although we've never gone over 150. LOL

Vorteile: Free. Easy to install with an .iso installer. Powerful. Expandable. Ongoing development. php/MySQL based so it can be integrated with almost anything. Easily transferred from server to server with a database backup/restore, an update script and possibly a couple configuration file changes.

Nachteile: Too Complex for some users (like Chess, it CAN be played by simple rules, but when you're in competition those rules suddenly don't seem so simple, LOL). Not pretty. The interface is only for employees, but it has so many layers that upgrading the visual interface is ... unlikely. Will not run in a virtualized environment for more than 1 or 2 users, you can only use Virtualization for testing/development purposes.