Skilljar Customer Education

More than an LMS: Skilljar builds a partnership with their customers

Vorteile:

By and far their customer success and support teams. Skilljar was with us from day 1 - from migrating from a very poor LMS experience, to creating the organization's first certification program - Skilljar has been there every step of the way. They listen and very quickly implement customer feedback and the company's low turnover rates attest to the caliber of the organization.

Nachteile:

Reporting features sometimes are swapped to focus on their connection with other data platforms. A few features are no longer available that were once very useful to have on-demand (without going through our BI team).

Awesome Learning Management Tool

Kommentare: Overall the system is great and accomplishes what we need. It allows us to post training material for our clients and partners to use. Its easy to post items on the back end and to make changes and you can find support on any topics you need help with.

Vorteile:

The customer service and support is amazing and they also have a huge portal of learning videos and reading material to quickly learning things yourself.

Nachteile:

Giving someone access is daunting, it would be easier if you could allow a specific domain and anyone that signs up with that domain can have access or something that isn't so manual.

Intuitive and Flexible eLearning Platform

Kommentare: The Skilljar team is extremely helpful. We've had some terrific CSMs who make out-of-the-box suggestions and check in regularly. The platform itself makes sense and allows us to make changes on the fly. We rarely find ourselves confused or frustrated by limitations. The platform provides numerous benefits to our organization and our customers.

Vorteile:

I really appreciate the ability to log in as our users and see what they see. The built-in analytics are tremendously useful as well. We use many of the metrics from Skilljar to make business decisions and track performance.

Nachteile:

There are certain features that are a bit tricky when you're first learning to use the tool, particularly when you have custom theming. However, the Skilljar team has been incredibly helpful, sending valuable documentation and making recommendations. We're using the software and making changes pretty seamlessly at this point.

There's gotta be a better way

Kommentare: I would like Skilljar to be easier to use on the administrative end. Really, it isn't that complicated to design sessions and websites, but Skilljar makes it a constant hassle. Between coding changing constantly or their entire system updating, I feel like I'm always having to check on the sites I built, even if I personally have no updates to make.

Vorteile:

Skilljar does make it possible for several different sessions to run at once. It is easy for the user to navigate and does present like a "typical" website.

Nachteile:

The design end of this product is difficult. The coding is constantly changing from what is inserted and it's nearly impossible to copy and paste anything without it changing. It also seems antiquated and not fresh and up-to-date.

Great LMS

Vorteile:

Skilljar is an easy to use, robust LMS that makes administering a learning portal or University a no-brainer. It works with multiple formats including SCORM, all kinds of video files, PDFs and others. It also offers a solution for registering and organizing all of your live training.

Nachteile:

Some of the UI elements can be difficult to navigate at times. Dashboard analytics could be more robust. Needs more customization for university appearance.