--- description: Detaillierte Informationen über XCALLY zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: XCALLY Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [XCALLY](/software/136894/xcally) # XCALLY Canonical: https://www.capterra.ch/software/136894/xcally Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.ch/software/136894/xcally?page=2) > Customer Care Suite integrated with Asterisk Open Source PBX. Multi channel solution for Inbound, Outbound and Blended Contact Centers. > > Bewertung: **4.8/5** von 130 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet XCALLY? Every kind of customer care requiring professional solutions, for inbound, outbound, blended services. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 130 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.7/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 100% | (10/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: XCALLY - **Region**: Paderno Dugnano, Italien - **Gegründet**: 2007 ## Gewerblicher Kontext - **Startpreis**: EUR 29.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Arabisch, Deutsch, Englisch, Estnisch, Französisch, Italienisch, Japanisch, Lettisch, Litauisch, Malaiisch, Portugiesisch, Portugiesisch, Portugiesisch, Schwedisch, Spanisch, Tschechisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Andorra, Angola, Antigua und Barbuda, Argentinien, Armenien, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien, Belize, Benin, Bhutan, Bolivien und 157 weitere ## Funktionen - Anrufaufzeichnung - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufüberwachung - Automated Attendant - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Befragungs-/Umfragemanagement - Berichterstattung / Analyse - Berichterstattung über Anrufe - CRM-Systeme - Call-Center-Management - Computer Telephony Integration - Dashboard Software - IVR - Kampagnenmanagement - Kontaktmanagement - Listen-Management - Mehrfache Skripts - PBX - Personalmanagement - Power Dialer - Prädiktive Wähler - Rückruf-Terminplanung - Telefon-Tasteneingabe - Text in Sprache (verwandeln) - Umleitung der Anrufe - Verfolgung von Interaktionen - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) ## Integrationen (26 insgesamt) - Amazon Polly - Asterisk - ClickSend - Dialogflow - Dynamics 365 - Freshdesk - Freshsales - HubSpot CRM - Infobip - Instagram - Meta for Business - Microsoft Teams - Plivo - Salesforce Sales Cloud - ServiceNow ... und 11 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) - [IVR Software (Interactive Voice Response)](https://www.capterra.ch/directory/30231/ivr/software) - [Prädiktive Wähler](https://www.capterra.ch/directory/30597/predictive-dialer/software) - [Telefonanlage Software](https://www.capterra.ch/directory/31101/business-phone-systems/software) - [Dialer Software](https://www.capterra.ch/directory/30999/auto-dialer/software) ## Alternativen 1. [Convoso](https://www.capterra.ch/software/76768/cloud-predictive-dialer) — 4.5/5 (386 reviews) 2. [Readymode](https://www.capterra.ch/software/136728/readymode) — 4.6/5 (136 reviews) 3. [wolkvox](https://www.capterra.ch/software/193276/wolkvox) — 4.6/5 (100 reviews) 4. [CallTools](https://www.capterra.ch/software/149510/call-center-software) — 4.8/5 (155 reviews) 5. [DialedIn CCaaS](https://www.capterra.ch/software/29589/callcenternow) — 4.8/5 (314 reviews) ## Nutzerbewertungen ### "Good Dialler tool with decent features" — 4.0/5 > **Irfanudeen** | *12. Mai 2022* | E-Learning | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: XCALLY is simple to set-up and ready to use application in our workstations. It turns all our connecting devices to a portable call centers with IVR support and call management features. Call reports are easy to pull from XCALLY and serves us as a testimony of our productivity. > > **Nachteile**: XCALLY mobile application needs improvement in user interface and stability, the application hangs a lot. The call quality went down sometimes for no reasons, the clients coudn't hear our voices properly. > > I use XCALLY in my daily routine, and I feel that XCALLY is a good dialler tool with manageable errors at sometimes. It will be the best in the market, if they consider little price cut with improved service and features. ----- ### "The most cost effective Omnichannel Contact Center and Customer Experience tool" — 5.0/5 > **Miguel** | *24. Januar 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: We like that XCALLY is very flexible and it can be deployed both on premise and on the cloud. Besides, the openchannel capabilities allow XCALLY to integrate to virtually any communication platforms that supports RESTful API web services. > > **Nachteile**: Because XCALLY it's like a tool box some time it's needed to built exactly what is needed, but the good news is that you can build whatever you want. > > Over the years XCALLY has helped us to close the cap between us as brand owners and our prospects and customers. XCALLY give us an integrated view of all the communications regardless of the channel where they originated from. ----- ### "This software is always trying to update with the latest technology including AI, and robotic system" — 3.0/5 > **Mochamad** | *15. September 2019* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: It would be better, if this software develop most in the automation system like chatbot, voicebot and RPA (Robotic Process Automation) since today most of companies are trying to reduce operation cost. > > **Nachteile**: Open channels. This feature will make this software rich in solutions > > I don't have enough experiences using this software since we just use this software for propose of demo to customers. ----- ### "Easy to install, maintain and open to a lot of different integrations" — 5.0/5 > **Simon** | *2. März 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: As a partner I was involved with initially finding an additional solution that fits our portfolio as a reseller.During the project we learned that the XCally environment is easy to maintain and we are having very good experiences in customizing the system and are pleased with the open APIs and the ease of use in general > > **Nachteile**: The design of the software (Agent and admin) could look more modern. The Agent-Interface should be adjustable a bit mor than it already is. > > Nice people, quick reaction to support-related issues ----- ### "XCally Contact Centre the Way of the future" — 5.0/5 > **Janet** | *9. April 2020* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: As a Distributor in South Africa, I love that I have a solution that literally fits and partners with every single Contact Centre need I have for my customers. I have not had none single case where by XCally has not been able to suit their needs and their budgets. It has simply been a "no brainer". XCally meets the following requirements Omni Channel, Voice Channel, Outbound Dialer with many options of dialing, IVR Designer which I might has is the most simple to use and deals with the most intense complicated environments easily, Agent and Web Gui with a built in phone bar, analytics and reports and scripting tools. > > **Nachteile**: I can honestly say there was nothing I do not like > > Fast efficient and deliver ----- Seite: 1 / 6\ Weiter: [Nächste Seite](https://www.capterra.ch/software/136894/xcally?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/136894/xcally) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten