--- description: Detaillierte Informationen über Help Scout zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Help Scout Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [Help Scout](/software/136909/help-scout) # Help Scout Canonical: https://www.capterra.ch/software/136909/help-scout Seite: 1 / 10\ Weiter: [Nächste Seite](https://www.capterra.ch/software/136909/help-scout?page=2) > Help Scout ist ein webbasierter Helpdesk für eine großartige Kundenerfahrung. > > Bewertung: **4.6/5** von 226 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Help Scout? Kleine und große Unternehmen, die auf ein angenehmes Kundenerlebnis bestehen. Bereits 8.000 Kund\*innen in mehr als 70 Ländern vertrauen auf diese Lösung, darunter Basecamp, Buffer, GrubHub, AngelList und Timbuk2. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 226 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Help Scout - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: $ 55.00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Anpassbare Vorlagen - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - Catalog Management - Chat / Messaging - E-Mail-Management - Echtzeit-Chat für Kunden - Feedback-Management - Gemeinsamer Posteingang - Inbox-Management - Kontaktmanagement - Kundendatenbank - Kundenhistorie - Kundenspezifisches Branding - Live-Chat - Makros/Antwortvorlagen - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Priorisierung - Self-Service Portal - Supportticket-Management - Textbearbeitung - Third-Party Integrations - Umfragen & Feedback - Unterschriften-Management - Verfolgung von Interaktionen - Volltextsuche - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zugriffskontrollen / Berechtigungen ## Integrationen (80 insgesamt) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify ... und 65 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Chat ## Category - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) - [E-Mail-Programme](https://www.capterra.ch/directory/30553/email-management/software) - [CCM-Software](https://www.capterra.ch/directory/31002/customer-communications-management/software) ## Alternativen 1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3438 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.ch/software/61368/salesforce) — 4.4/5 (18784 reviews) 3. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4079 reviews) 4. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1785 reviews) 5. [LiveChat](https://www.capterra.ch/software/62194/livechat) — 4.6/5 (1723 reviews) ## Nutzerbewertungen ### "Help Scout is the most effective method of providing assistance" — 4.0/5 > **Lillian** | *28. August 2023* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for their enterprises. Therefore, we provided them with a Helpscout-based knowledge library and made live chat available to them. > > **Nachteile**: The platform's interface, especially the inbox UI, has a lot of room for improvement, and there is now just one knowledgebase template/design available, which is disappointing. > > Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout. However, since only one KB may be created per subscription, the Helpscout team may look into allowing numerous KBs per workspace. ----- ### "A minimal yet powerful tool for customer support by a support centric team" — 5.0/5 > **Verifizierter Rezensent** | *25. März 2025* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It's a no frills help desk tool that gets out of your way and just lets you help your customers > > **Nachteile**: The reporting isn't as advanced as some tools out there. > > Help Scout is a great tool made for customer support by customer support. They build great features that directly benefit our support team, and when any issues arise they are responsive and open to changes to help improve the experience for everyone. ----- ### "A clean, no-fuss support tool that makes shared inbox management easy" — 4.0/5 > **Verifizierter Rezensent** | *19. April 2026* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: The simplicity is what stands out most. Help Scout has a clean, intuitive interface that doesn't overwhelm users with unnecessary complexity - new team members can get comfortable with it quickly without much hand-holding. Managing a shared inbox feels organised and transparent, with conversations easy to assign, track, and follow up on. It keeps the team aligned without things slipping through the cracks. > > **Nachteile**: While the simplicity is a strength, it can also feel limiting for teams with more advanced support needs. Reporting and analytics are fairly basic compared to some alternatives, and there's limited flexibility when it comes to customising workflows or automations. For teams that need deeper functionality or more sophisticated routing rules, it may start to feel restrictive as support volume grows. > > We use Help Scout for managing our shared inbox and handling customer support tickets, and it's been a solid addition to our workflow. It strikes a good balance between being feature-rich enough to handle real support volume and simple enough that the whole team can get up and running quickly. It does the fundamentals really well, even if it doesn't try to do everything. ----- ### "It was ok for a while but seems to have gotten worse over time" — 3.0/5 > **Meghann** | *4. Dezember 2024* | Computer-Software | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: It's easy to search, tag people/teams, and assign tickets. It also integrates well with our CRM. > > **Nachteile**: It's often hard to follow threads and be able to see the initial conversation. I don't love the recent updates and we often had technical issues of our webhook disabling. ----- ### "Let Help Scout Help You\!" — 5.0/5 > **CJ** | *8. April 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Saved replies are a giant help\! Reports help keep tabs on productivity and quality assurance. The new AI features takes a lot of the anxiety out of how to respond in a respectful and professional manner. > > **Nachteile**: I would love to see a possible integration with MindBody software. > > Couldn't imagine my job without it. Makes customer service so much easier\! ----- Seite: 1 / 10\ Weiter: [Nächste Seite](https://www.capterra.ch/software/136909/help-scout?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/136909/help-scout) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten