Was ist Help Scout?

Help Scout lässt sich wie jeder andere Helpdesk skalieren, die Kundenerfahrung fühlt sich jedoch so personalisiert wie eine E-Mail an. Help Scout ist ideal für Unternehmen jeder Größe und unterstützt Unternehmen mit mehr als 500 Nutzer*innen. Die übersichtlichen Funktionen von Help Scout helfen Teams jeder Größe dabei, stets auf dem gleichen Stand zu sein. Help Scout bietet erstklassige Berichterstattung, eine integrierte Wissensdatenbank, eine robuste API und jede Menge Integrationen sowie eine kostenlose iPhone-App, mit der du deine Kund*innen unterwegs unterstützen kannst. So kann sich dein Team auf das Wesentliche konzentrieren: deine Kundschaft.

Wer verwendet Help Scout?

Kleine und große Unternehmen, die auf ein angenehmes Kundenerlebnis bestehen. Bereits 8.000 Kund*innen in mehr als 70 Ländern vertrauen auf diese Lösung, darunter Basecamp, Buffer, GrubHub, AngelList und Timbuk2.

Help Scout Software - 1 Help Scout Software - 2 Help Scout Software - 3 Help Scout Software - 4 Help Scout Software - 5

Du bist nicht sicher, ob Help Scout das Richtige ist? Mit einer beliebten Alternative vergleichen

Help Scout

Help Scout

4.6 (188)
$ 20.00
Monat
Kostenlose Version
Kostenlose Testversion
75
79
4.7
(188)
4.5
(188)
4.7
(188)
VS.
Startpreis
Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
$ 19.00
Monat
Kostenlose Version
Kostenlose Testversion
186
72
4.5
(246)
4.2
(246)
4.4
(246)

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Bewertungen über Help Scout

Durchschnittliche Bewertung

Gesamt
4.6
Benutzerfreundlichkeit
4.7
Kundenservice
4.7
Funktionen
4.3
Preis-Leistungs-Verhältnis
4.5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1’000
  • >1’001

Bewertungen nach Punktzahl finden

5
68%
4
27%
3
5%
Greg
Greg
Kanada
Verifizierter Nutzer auf LinkedIn
Tierarzt, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung
Quelle: GetApp

Completely changed our business - for the better

5.0 vor 6 Jahren

Kommentare: Most companies using Help Desk software are in software development, tech or online commerce of some kind. We're in the boring, traditional business of veterinary medicine practice, and deal with hundreds of emails a day from clients and the rest of the outside world. We're the only vet company I know of that uses a help desk, and we use Help Scout - and absolutely LOVE it. We did use Zendesk previously, but found that it's way too complicated and not very personal. Pet owners don't want to be given a ticket # and feel like they're speaking to a robot. Help Scout solved that immediately when we switched. We have a lot of complex conversations via email that require multiple people being involved, communicating internal messages to each other about certain threads, etc. etc. Help Scout is absolutely fantastic, because it's very elegant in it's simplicity - but tremendously powerful in it's capability. On top of that, we've found their support team to be kick ass, highly responsive and always eager to try and figure out a solution to any issue we bring them. We are very loyal Help Scout clients, and plan to be for a long time.

Vorteile:

- extremely simple to use and understand as a user - treats communications like human beings and provides a much more personal feel to communication (as opposed to making people feel like numbers) - fantastic support team that's very responsive and solution focused - solid API that allows you to bring in data from other apps so that you have a consolidated view of a client, beyond just their email history

Nachteile:

- wish that the interface could be a little more customized for our specific needs - really don't have any downsides to it - it's a great product

Laurène
Head of Customer Success in Frankreich
Computer-Software, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Help Scout is great for small teams looking for a simple and inexpensive shared inbox

4.0 vor 5 Monaten

Kommentare: Help Scout is a great option for small to medium teams who do not want and overly complicated and pricy Help Desk software. It lacks some nice-to-have features but it will still help you provide great customer service.

Vorteile:

Help Scout is great for our 4-person Customer Success Team. We have been using it for over a year and it helps us provide high-quality customer support. It is easy to use, our customers like it because our emails look just like normal emails. Their support team is great, we always get quick and relevant answers.

Nachteile:

I think the reporting feature could really be improved, and we would appreciate a few more features to improve the daily management of support tickets.

Aimee Rebekah
Aimee Rebekah
Director in USA
Verifizierter Nutzer auf LinkedIn
Alternative Medizin, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

Solid Platform, Intuitive User Experience, 'Clean' Look & Feel, and Easy to Perform Basic Functions

5.0 vor 4 Wochen Neu

Kommentare: I have used Help Scout for over a decade now and I'm kind of loyal to it. I had multiple problems this year where I was almost going to stop using it but their customer service is so good and thorough in the way that they communicate that I decided to stay. Help Scout is really affordable and it's really simple and it does have limits but if you're just looking for a simple way to track your emails and to provide a chat option for your website and to create a knowledge base then it's a really great tool.

Vorteile:

HelpScout is really simple to use & has a really clean interface and their customer service is A+++. I am someone who will stay with the company even if they don't have all the bells and whistles if they have excellent customer service, especially something like an email provider because it's hard to find really great customer service in email. I have been using it for over 10 years, & it also is like a database of all of my customer interactions. So I can type in the customers name at the top of the screen and it will pull up every email that they've ever sent in and every email that we've ever sent to them so it becomes this really powerful documentation tool.

Nachteile:

It doesn't have a ticketing system. So it's not so it sometimes it can be easy to miss emails or to have customer service emails go unanswered if a lot of emails come in at once. And a ticketing system and a lot of other email platforms it will bump it up to the top for you if you haven't answered it in a set amount of days but help scout doesn't have a easy way to do that. Even though it does have a knowledge base it's just not as strong in terms of customer service portal as some of the other tools I've explored like fresh desk.

Verifizierter Rezensent
Director of Customer Success in USA
Verifizierter Nutzer auf LinkedIn
Verbraucherdienste, 51-200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Good for a temporary fix.

3.0 letztes Jahr

Kommentare: It's a good basic system. If you are looking for a ticket system this is a great choice.

Vorteile:

Ease of use Knowledgebase was easy to implement Ticket system works as it should

Nachteile:

Our business needed customer management and HelpScout was not a good solution for that.

Verifizierter Rezensent
Software Engineer in Indien
Verifizierter Nutzer auf LinkedIn
Computer-Software, 10’000+ Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

One of the best easy to setup customer support service

4.0 vor 2 Monaten Neu

Kommentare: The overall experience was excellent, would definitely recommend their software as it does not require much support during initial installation. Moreover, their features like email delivery, self-service, and live chat support have made my life easier.

Vorteile:

I like the best that their initial installation requires little to no help. I was able to quickly set up the entire platform in no time, which is very unlike other help desk services that are difficult to set up and require a lot of permissions and time. They have managed to solve a problem with attention to detail and made their UI very intuitive in that respect. Their performance and response time for most of the tasks is excellent. It made my life easier, and I was able to track, organize and categorize all customer issues very easily. Moreover, the learning curve was very low for a CRM, and I was able to pick up most of their features within days, instead of weeks as compared to other market platforms.

Nachteile:

There are a few minor issues that made my daily work a hassle, like providing a bigger picture of all the chat supports of the last 3 months or providing a birds-eye view like reports, and dashboards. They do generate reports, but those have not been so effective for me.