--- description: Detaillierte Informationen über Help Scout zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Help Scout Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [Help Scout](/software/136909/help-scout) # Help Scout Canonical: https://www.capterra.ch/software/136909/help-scout Seite: 1 / 10\ Weiter: [Nächste Seite](https://www.capterra.ch/software/136909/help-scout?page=2) > Help Scout ist ein webbasierter Helpdesk für eine großartige Kundenerfahrung. > > Bewertung: **4.6/5** von 226 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Help Scout? Kleine und große Unternehmen, die auf ein angenehmes Kundenerlebnis bestehen. Bereits 8.000 Kund\*innen in mehr als 70 Ländern vertrauen auf diese Lösung, darunter Basecamp, Buffer, GrubHub, AngelList und Timbuk2. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 226 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.4/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.3/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Help Scout - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: $ 55.00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Afghanistan, Albanien, Algerien, Amerikanisch-Samoa, Amerikanische Jungferninseln, Andorra, Angola, Anguilla, Antigua und Barbuda, Argentinien, Armenien, Aruba, Aserbaidschan, Australien, Bahamas, Bahrain, Bangladesch, Barbados, Belarus, Belgien und 208 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Anpassbare Vorlagen - Automatisiertes Routing - Autoresponders - Berichterstattung / Analyse - Berichterstattung und Statistik - Catalog Management - Chat / Messaging - E-Mail-Management - Echtzeit-Chat für Kunden - Feedback-Management - Gemeinsamer Posteingang - Inbox-Management - Kontaktmanagement - Kundendatenbank - Kundenhistorie - Kundenspezifisches Branding - Live-Chat - Makros/Antwortvorlagen - Mehrsprachig - Mobiler Zugriff - Multi-Channel-Kommunikation - Priorisierung - Self-Service Portal - Supportticket-Management - Textbearbeitung - Third-Party Integrations - Umfragen & Feedback - Unterschriften-Management - Verfolgung von Interaktionen - Volltextsuche - Warteschlangenmanagement - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zugriffskontrollen / Berechtigungen ## Integrationen (80 insgesamt) - ActiveCampaign - Aircall - AppFollow - Asana - BriteVerify - Campaign Monitor by Marigold - Capsule - Census - ChannelReply - ChargeDesk - Chatra - Churn Buster - ChurnZero - CircleLoop - Clockify ... und 65 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Chat ## Category - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) - [E-Mail-Programme](https://www.capterra.ch/directory/30553/email-management/software) - [CCM-Software](https://www.capterra.ch/directory/31002/customer-communications-management/software) ## Alternativen 1. [Freshdesk](https://www.capterra.ch/software/124981/freshdesk) — 4.5/5 (3470 reviews) 2. [Salesforce Sales Cloud](https://www.capterra.ch/software/61368/salesforce) — 4.4/5 (18803 reviews) 3. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4090 reviews) 4. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [LiveChat](https://www.capterra.ch/software/62194/livechat) — 4.6/5 (1727 reviews) ## Nutzerbewertungen ### "Help Scout is the most effective method of providing assistance" — 4.0/5 > **Lillian** | *28. August 2023* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Helpscout is our principal platform, as the vast majority of our customers require either a knowledge base or live chat help for their enterprises. Therefore, we provided them with a Helpscout-based knowledge library and made live chat available to them. > > **Nachteile**: The platform's interface, especially the inbox UI, has a lot of room for improvement, and there is now just one knowledgebase template/design available, which is disappointing. > > Our clients' enterprises have knowledge bases, live chat, and self-service support widgets from Helpscout. However, since only one KB may be created per subscription, the Helpscout team may look into allowing numerous KBs per workspace. ----- ### "A minimal yet powerful tool for customer support by a support centric team" — 5.0/5 > **Verifizierter Rezensent** | *25. März 2025* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It's a no frills help desk tool that gets out of your way and just lets you help your customers > > **Nachteile**: The reporting isn't as advanced as some tools out there. > > Help Scout is a great tool made for customer support by customer support. They build great features that directly benefit our support team, and when any issues arise they are responsive and open to changes to help improve the experience for everyone. ----- ### "Help Scount - helping you" — 3.0/5 > **Taylor** | *22. Februar 2025* | Gastgewerbe | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: The automated reply's are typically useful and lead to a good start when live chatting. > > **Nachteile**: Help Scout needs some improvements before being a productive platform. It is not yet very integrated. > > Overall, I haven't had the greatest luck while navigating through Help Scout, it needs some work to be a stronger platform. ----- ### "Let Help Scout Help You\!" — 5.0/5 > **CJ** | *8. April 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Saved replies are a giant help\! Reports help keep tabs on productivity and quality assurance. The new AI features takes a lot of the anxiety out of how to respond in a respectful and professional manner. > > **Nachteile**: I would love to see a possible integration with MindBody software. > > Couldn't imagine my job without it. Makes customer service so much easier\! ----- ### "It couldn't be simpler to use; I adore it\!" — 4.0/5 > **Emma** | *21. August 2023* | Krankenhausversorgung & Gesundheitswesen | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I really like how Help Scout simplifies the process of reporting, sorting, and monitoring issues for our staff. All of our staff members are comfortable with Help Scout, which is why we've adopted it for internal and external help. The integrated nature of the Docs sites is another perk; I appreciate being able to rapidly link articles and check statistics about which sections of our help libraries are most popular. > > **Nachteile**: For our rather modestly sized support staff, I can think of no significant drawbacks to using Help Scout. I'd like to see a couple additional features in Help Scout, but for our current level of assistance, it's perfect. > > Help Using Scout, you can easily categorize your support requests and generate customized reports for each inbox. We can track the growth of our user base, learn about the challenges our clients have, and observe how our support practices evolve thanks to the reporting tools. It also facilitates reporting on key performance indicators for our business, such as average response and resolution times. ----- Seite: 1 / 10\ Weiter: [Nächste Seite](https://www.capterra.ch/software/136909/help-scout?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/136909/help-scout) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten