--- description: Detaillierte Informationen über Grasp zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Grasp Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Kundenservice Software](/directory/22/customer-service/software) > [Grasp](/software/137037/grasp) # Grasp Canonical: https://www.capterra.ch/software/137037/grasp Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/137037/grasp?page=2) > Einzelhändler und kleine Unternehmen können Kundenfragen schneller beantworten. Team-Posteingang für Kundenchats, E-Mails und soziale Beiträge. > > Bewertung: **4.6/5** von 21 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Grasp? E-Commerce/Webshops Einzelhandel Beratungsgruppen Cloud-Service-Nutzer Deloitte Fast 500 KMUs: einer bis 100 Mitarbeiter ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 21 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.6/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Grasp - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: EUR 29.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop) - **Unterstützte Sprachen**: Englisch, Niederländisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Niederlande, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Alerts/Escalation - Berichterstattung / Analyse - Berichterstattung und Statistik - E-Mail-Management - Kundendatenbank - Live-Chat - Multi-Channel-Kommunikation - Warteschlangenmanagement - Wissensbasis-Management ## Integrationen (3 insgesamt) - Adobe Commerce - Drupal - WordPress ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) ## Ähnliche Kategorien - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Kundensupport Software](https://www.capterra.ch/directory/32315/customer-support/software) ## Alternativen 1. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.capterra.ch/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Zoho Desk](https://www.capterra.ch/software/169505/zoho-desk) — 4.5/5 (2211 reviews) 5. [Intercom](https://www.capterra.ch/software/134347/intercom) — 4.5/5 (1131 reviews) ## Nutzerbewertungen ### "Casengo helps us to manage the flow of prospects inquiries" — 4.0/5 > **Kasper** | *11. Juli 2014* | E-Learning > > **Vorteile**: Cloud based, You can see if a case is handled by one of your colleagues and which colleague handles a case. You can also review the reactions and coach people on it. > > **Nachteile**: There can be some UI improvements. Browsing through cases for examples is not ideal. > > Easygenerator uses Casengo to manage all inquiries from prospects. It helps us divide the flow over several agents, that will work most of the time in different locations. Back in our Outlook days, we were struggling to manage and dividing the growing number of emails. That tension disappeared as soon as we started using Casengo. We can see right away which customers are still awaiting an answer. Assigning a case to someone works great, too, and so does live chat. We love switching from email to chats. My personal favorite however, is that Casengo is cloud-based and mobile-friendly. ----- ### "Perfect Customer Support for WhatsApp Integration option" — 5.0/5 > **Rodrigo** | *13. Mai 2024* | Computer-Software | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: As most of my customers in South American are using WhatsApp. Grasp integration with WhatsApp what perfect for us and so easy to manage the tickets and real time conversation. > > **Nachteile**: it would be nice to see if our customer have read or seen our replies. > > My overall experience is very positive what I use grasp. ----- ### "Worst Customer Service" — 3.0/5 > **Abdul Hadi** | *9. März 2022* | Einzelhandel | Empfehlungsbewertung: 2.0/10 > > **Vorteile**: I only liked because i thought there was no other option. Apparently there a lot other better option with cheaper fee > > **Nachteile**: Bad customer service in terms of charging the fee, and confusing invoicing system > > Bad. Find something else ----- ### "Grasp review" — 4.0/5 > **Victoria** | *4. März 2023* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Grasp is used to attend/respond to customer queries sent on the Brand Whatsapp number. We intergrated the app with our Whatsapp number making it easy to support on our customers by attending to all their interactions sent via Whatsapp. It's available 24/7 and this has improved our customer's experience.It has a reporting tool were you can see the agent's productivity. > > **Nachteile**: Grasp is very fine at the moment, there's nothing i dislike about it. > > Customer service.Reporting on agent performanceImproved customer experience. ----- ### "Casengo Review" — 5.0/5 > **RONALD** | *17. April 2019* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It helps to respond to customer queries on the whatsapp channel in real -time. It has the ability to synchronize all the posts, files(images, audio and videos) and these are used to understand the customer query and offer support. It's a good reporting tool for both the admin and user. You can also use it to extract reports, add users with different access rights. > > **Nachteile**: It's vulnerable to internet connection, once the connection is weak or off, then conversations can not come through as the device has to synchronize with the software The interface is a bit flooded thus making it hard to select posts and respond easily. > > So far so good with all the above positive advantages not even exhausted. I recommend this software, it has helped so much to enable the brand divert it's traffic from the helpline to social media. Easy for real time, weekly and monthly reporting. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/137037/grasp?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/137037/grasp) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten