--- description: Detaillierte Informationen über JIRA Service Management zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: JIRA Service Management Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [IT-Service-Software](/directory/30672/it-service/software) > [JIRA Service Management](/software/138769/jira-service-management) # JIRA Service Management Canonical: https://www.capterra.ch/software/138769/jira-service-management Seite: 1 / 32\ Weiter: [Nächste Seite](https://www.capterra.ch/software/138769/jira-service-management?page=2) > JIRA Service Desk ist eine neue Service-Management-Software, die IT- und Business-Teams tatsächlich gerne benutzen. > > Bewertung: **4.5/5** von 779 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet JIRA Service Management? Teams mit hoher Geschwindigkeit, die ihre Abläufe modernisieren möchten, indem sie Entwicklung und IT verbinden, außergewöhnliche Serviceerlebnisse bieten und schnell auf Veränderungen reagieren. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.5/5** | 779 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.3/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Atlassian - **Region**: San Francisco, USA - **Gegründet**: 2013 ## Gewerblicher Kontext - **Startpreis**: $ 20.00 - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Chinesisch, Chinesisch (traditionell), Deutsch, Dänisch, Englisch, Finnisch, Französisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Tschechisch, Türkisch, Ungarisch - **Verfügbare Länder**: Albanien, Angola, Armenien, Aserbaidschan, Australien, Belarus, Belgien, Brasilien, Bulgarien, China, Deutschland, Dänemark, Estland, Finnland, Frankreich, Georgien, Griechenland, Indien, Irland, Island und 33 weitere ## Funktionen - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Asset Lifecycle Management - Aufgabenmanagement - Aufgabenmanagement - Berichterstattung und Statistik - Bildschirm teilen - CRM-Systeme - Content-Management - Echtzeit-Chat - Feedback-Management - Genehmigungs-Workflow - IT-Asset-Management - IT-Reporting - Inventarverwaltung - Kapazitätsmanagement - Kommunikationsmanagement - Konfigurationsmanagement - Kontrolle des Genehmigungsprozesses - Korrektur-Management - Kundenbetreuung - Leistungskennzahlen - Mobiler Zugriff - Multi-Channel-Kommunikation - On-Call-Pläne - Problem-Management - Problem-Nachverfolgung - Problemmanagement - Projekt-Nachverfolgung - Projektmanagement - Real-Time Analytics - Real-Time Monitoring - Release-Management - Remote-Monitoring und -Management - Risikobewertung - Self-Service Portal - Statusverfolgung - Störfallmanagement - Ticket-Management - Verfolgen von Vermögensanlagen - Veränderungsmanagement - Volltextsuche - Werkzeuge zur Zusammenarbeit - Wirtschaftsprüfung-Management - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zugriffskontrollen / Berechtigungen - Zusammenarbeit im Team ... und 32 weitere Funktionen ## Integrationen (90 insgesamt) - 8x8 Contact Center - Admin Tools for Jira - Agile Poker for Jira - Apwide Golive - Asana - Asset Management for Jira - Asset Tracker for Jira - Atlas CRM - Azuqua - Balsamiq - BigGantt - BigPicture - BigQuery Connector for Jira - Bitbucket - Boomerang: Reminders for Jira Issues ... und 75 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [IT-Service-Software](https://www.capterra.ch/directory/30672/it-service/software) ## Ähnliche Kategorien - [IT-Service-Software](https://www.capterra.ch/directory/30672/it-service/software) - [IT-Management-Software](https://www.capterra.ch/directory/10001/it-management/software) - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [IT Asset Management Software](https://www.capterra.ch/directory/30077/it-asset-management/software) - [Issue Tracking Software](https://www.capterra.ch/directory/30675/issue-tracking/software) ## Alternativen 1. [Freshservice](https://www.capterra.ch/software/132997/freshservice) — 4.6/5 (802 reviews) 2. [Rippling](https://www.capterra.ch/software/172127/rippling) — 4.9/5 (4883 reviews) 3. [Action1](https://www.capterra.ch/software/180609/action1-rmm) — 4.9/5 (239 reviews) 4. [PDQ Deploy & Inventory](https://www.capterra.ch/software/174535/pdq-deploy) — 4.8/5 (341 reviews) 5. [Milvus](https://www.capterra.ch/software/202528/milvus) — 4.8/5 (298 reviews) ## Nutzerbewertungen ### "Perfect Customer service management tool for ecommerce" — 4.0/5 > **Shivam** | *9. August 2026* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Customer requets sorting and filtering is one of the best feature i have used in helpdesk platforms, before this everything was mixed, now i can prioritize sales requests from our clients. > > **Nachteile**: The self service article's recommendation system is not that great right now, it have room for improvments. > > Jira has been great part for us till now, using it. for customer service for our ecommerce stores and we feel like a proper Customer service manager tool is working for us, we just have to answer to queries, JIRA does everything else. ----- ### "A Great Tool in the Atlassian Universe" — 4.0/5 > **Eric** | *27. Januar 2026* | Software für die Automobilindustrie | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: As a Atlassian shop, it was easy to integrate, provision and manage JIRA Service Management within the Atlassian platform. > > **Nachteile**: User management is tricky. I found that users were automatically assigned as users to JIRA Service Management. I didn't realize what was happening until I received the invoice for additional users. > > JIRA Service Management is a pretty simple tool to configure and use. It is user friendly and its integration with Confluence make it a powerful tool. Being able to tie KBs to the customer interface is extremely helpful. ----- ### "JiRA Works as It Should" — 3.0/5 > **Michael** | *17. August 2026* | Bildungsmanagement | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: I like the ticketing systems process. We can submit a ticket and assign it to a department or individual. Ease of work. > > **Nachteile**: The overhead of this tool requires coding and programming skills which would extend departmental resources. > > My overall evaluation of this tool is favorable. The tool works as it should in an environment that doesn't use integration with other applications. ----- ### "Cleaner Service Workflows With Less Manual Tracking" — 4.0/5 > **Anit** | *30. August 2026* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: I am highly impressed by the ease of use and intuitive interface of the software. Keeping all service requests, incidents, and changes in one place makes it easier to organize them and manage multiple cases at once. The ability to access the system from anywhere using web or mobile is essential, as is the permission and project management system that allows me to customize the tool in favor of my team’s needs. For the range of features and tools provided, I think the money spent on the system is well invested. > > **Nachteile**: Some of the more advanced settings take a little trial and error to understand, so the learning curve could be smoother. > > Before Jira Service Management, tracking of requests and incident follow-up involved many manual checks, which are now replaced by the queues, SLAs and automated workflows in Jira, allowing me to keep most of the recurring tasks automatically processed and up-to-date. For the regular requests, I would estimate that it saves me about 30% of tracking, ticket assignment and status control time. The knowledge base and asset information also contribute to faster resolution of recurring tickets and better storage of critical information for future reference, while the support I received when needed was adequate to justify the costs. ----- ### "Good for Keeping Team Work Organized" — 4.0/5 > **Verifizierter Rezensent** | *23. August 2026* | Computer-Software | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: The main thing I didn't like was the learning curve. There are a lot of features and settings, so the interface can feel a little overwhelming when you first start using it. Some things also take a few extra clicks to find or set up. Customer support and some of the more advanced features may also be more useful for larger teams than for someone with basic needs. > > **Nachteile**: Overall, I've had a good experience with Jira Service Management. It does a good job of keeping project work and requests organized, and I found the issue tracking and workflow features especially useful. The interface took some time to get used to, but after using it for a while it became much easier to navigate. I think it's a good choice for teams that already use Jira or follow Agile/Scrum processes. For smaller teams, though, the cost and number of features might be more than they actually need. > > Overall, I had a good experience with Jira Service Management. It helped keep our work organized and made it easier to see the status of different requests and issues. Once I got familiar with how everything worked, it was pretty straightforward to use. I think it's a good option for teams that need a central place to manage their work and keep track of requests. ----- Seite: 1 / 32\ Weiter: [Nächste Seite](https://www.capterra.ch/software/138769/jira-service-management?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/138769/jira-service-management) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | da | | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fi | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | ko | | | nb | | | nl | | | nl-BE | | | pl | | | pt | | | pt-PT | | | sv | | | tr | | ----- ## Strukturierte Daten