Peek Pro

Switch to Peek Pro, it's a No Brainer

Kommentare: The guest experience with Peek Pro will no doubt help our booking rate increase.

Vorteile:

It is so intuitive. Every outlying scenario I could think of was already thought of. Our last system was a dinosaur compared to the capabilities of Peek Pro.

Nachteile:

Haven't spent enough time with it to find any yet.

My Business is sooo much better because of Peek Pro!

Kommentare: My overall experience has been amazing and super positive. [sensitive content hidden] helped me sign up and on board with Peek Pro. They were professional, detailed, organized and efficient. The times that I had video calls with them were super helpful and informative! I recommend them for their amazing customer service.

Vorteile:

Sooooo... I really really really needed Peek Pro. I found out about this software about 3 weeks ago and I am in my 3rd summer season of renting paddle boards and kayaks at my local lake. I was having to manually double book customers with my website. It took forever and I often forgot a booking or two during the busy weeks. Opps! That will never happen again with Peek. I am booking more rental than ever and now people are finding where I launch from without having to call me confused!

Nachteile:

There are a few things that I would change because my business is not a traditional one. I run and operate my own business so having set hours is a challenge for me. I wish that I could make changes to my schedule weekly without having to make a whole new season. I would like to be able to add a rental during my non-open times if I want since it is my schedule. I would like to change my equipment available much easier than many clicks. This is me just being detailed! Make some updates, but seriously, my life has changed for the better because of this program. I recommend it for anyone in my field.

Expect Zero Support After Implementation

Kommentare: They are very happy to take there cut but are no where to be found when you need support. Even in the slow seasons.

Vorteile:

Its a pretty powerful tool and can manage a lot of reservations

Nachteile:

There is zero support even though they rave about 5 star reviews on capterra for support. They want everything done through email or their chat bot. This is the typical troubleshooting sequence I go through. I go through the help articles and cant find a resolution. I detail the problem and the chat bot runs me around for 30 minutes about did i try the article or this one. I finally get a actual person on the chat but he is unfamiliar with the software and does the same run around. After about two hours of this he refers me back to the help center. Same thing with emailing support. I've detailed a problem with the software and they come back with a help article that is unrelated and brush me off.

Worst Company

Kommentare: The worst in all history. They don’t care about their clients.

Vorteile:

Nothing at all. They suck and I want my money now

Nachteile:

Peek pro has kept our money. We haven’t been able to get paid for the past month and half and we call everyday. The situation is escalated to people that don’t care and they say our payment is in transit. Well where is it in china because we still haven’t received our money and this is the worst company ever, worst customer satisfaction. I wish I never would have signed up with this company that doesn’t care about their customers. We are here struggling to get over $2k in our account because peek pro can’t get it together. I demand they give us our money or we will be forced to go to the business bureau

Simple Bicycle rental platform

Kommentare: Peek Pro basically set it up behind sense. Not much for me to till the onboarding and learning part. Everything was expanded and understandable. Our onboarding person kept on us during the two week process to double check and triple check that we were comfortable this it all.

Vorteile:

Simplicity, designed with our exact needs.

Nachteile:

There is not much to not like. Maybe not have a direct account manager, but it hasn't been a big issue.

Falls Short of Promises

Kommentare: We really wanted to love Peek, and spent a lot of time vetting the software before deciding. Lot's of promices were made as to its functionality, yet failed to deliver on them. It's a good system for a beginner or simple items, but if you want a flawless functionality that is robust and will take your business to the next level, then this is not the system for you. When you discover that the system can't do certain items they put in a feature request to happen sometime in the future. When you call customer support to ask for help and you discover it's a 10 step process to do something simple and you express your displeasure they just say "I'm so sorry the software is difficult for you to understand" Really? I've worked with and have built several different systems in my lifetime, and simple changes shouldn't be that difficult!

Vorteile:

We moved to Peek after rigorous discussions with the company. The one thing it does over other softwares is the ability to book multiple pieces of equipment at the same time. We also like the calendar and manifest.

Nachteile:

The software is inefficient and hard to manipulate based on needs, not to mention a lot more expensive then other softwares in this league. - Waiver Function is terrible. Can't search for waivers signed. Waivers have glitches and can get corrupted or just disapear. Support can't help find them either. - Can't apply discount to just certain items, it discounts the entire reservation. So if you discount a large group, then have to charge damages, the damages are then discounted. Also you can't override taxes & credit card fees. - Can't refund to store credit if guest drops a piece of equipment. You have to create a custom code per customer then email it to them. - Automatice Email & Text Message System is terrible! Can't customize text messages, so you have to send them to each guest individually. - System doesn't offer a waitlist feature. - They recommend using an ipad with their app so guests can sign waivers. However the app is the bare minimum so you constantly have to switch betwen the app and their web url in order to check in guests. Guests have to be given a booking ID at checkin to be able to sign and scan a QR Code. Using the URL on an iPad, you can't see the amount charged or amount owed as that section is cut off. It's very inefficient to have to use 3 different devises. A tablet for the app and URL, then a desktop to see the charges on the side of the screen. - Dynamic pricing and changing rates is combersome. Especially if you offer weekday, holiday, and weekend rates during different seasons.

DO NOT USE PEEK PRO

Kommentare: Traumatic, horrible, disappointing, frustrating, and time-consuming. They illegally filter out negative reviews. I'm now with Fareharbor and very happy.

Vorteile:

The integrated waiver was helpful as was the pre-tipping feature.

Nachteile:

I've switched booking systems several times for different reasons. By far the worst was Peek Pro. Customer service consistently took over a week to respond. I had an emergency and called customer service, texted, used the chat, and even reached out to my initial onboarding specialist and heard only crickets for 6 days!! I felt completely unsupported and they negatively impacted my business. They bring you on and then hang you out to dry.

Decent unless you have a problem

Kommentare: My experience has been touch and go. Mine is not a standard group tour operator and they worked with me to get my booking platform set up as close to my needs as possible but if/when problems arise, it’s very difficult to get live assistance. My caution would be if something occurs that’s their error, you will still pay and you have no recourse because they just take the money out of the next booking. Parts of their site are over complicated and some “small” things aren’t possible to do. It’s been a mixed bag experience

Vorteile:

Allowed some customization or workarounds. Helped set up.

Nachteile:

The Knowledge Base sucks There’s no direct contact with customer service and even when you do, they won’t do a lot of things They forced integration with Stripe rather than their own I started with which changes the refund policy

Run run run they are car salesmen

Kommentare: I wish I could give them a zero. I used FareHarbor and was completely happy. Peek/PeekPro sold me because they said they had a partnership with Viator and I would no longer pay any commissions on those bookings. LIE
They also said they tracked cart abandonment and I would have access to the data. LIE 
They said they had the fastest payment processing. Hilarious LIE. FareHarbor take about 3-4 days. PeekPro took 8-9 minimum. 
They said all of their vendors automatically get listed on Musement. LIE 
They said that the customers would not be redirected to another website but instead get a pop up for booking. LIE 
They way they control bookings is by start time to end time so it makes it impossible to only close off certain bookings times without closing off others if there is any kind of overlap on times. 
The app is complete trash. You have an option on there called activities that is completely useless. Nothing syncs to it. You can not create bookings from the app. You can not cancel bookings from the app. All you can do is check in and mark as returned. It’s utterly ridiculous an useless. 
Do not get sold on the lies, PEEKPRO is trash. They charge $299 when FareHarbor does not charge anything. PeekPro has to sell you on lies because they are a subpar product.

Vorteile:

I used FareHarbor for years and was sold a bunch of lies. There was not a single redeeming feature on PeekPro.

Nachteile:

Inability to quickly change booking times and the inability to create any bookings on the app. The app is a joke.

Overall Good Product

Vorteile:

Ease of product setup. Overall functionality of the software.

Nachteile:

Multiple excursions booked across multiple days with only show up on the calendar on the very first day of the booking. It would not show up for the rest of the days which often led to overbooking.

Take a Peek at Peek

Vorteile:

We had an account with Peek for a few years, but then due to the pandemic, we stopped using them. So when we wanted to resume tours, we did some shopping around, but turns out Peek was still going to be the best option for us. They were super helpful and could even reactivate our old account, so we did not have to start all over.

Nachteile:

Nothing at this time, they were super easy to work with and made everything very easy to relearn.

Account is blocked and I cannot get reservations on my website

Vorteile:

booking process is smooth to the customer

Nachteile:

Recently (July 15t, 2024) Peek has updated their Payment system and all users had to register for the new program. I have been trying to register on that for almost 2 weeks and because of a bug, I am not being able to complete this procedure. Due to that, my account is basically blocked and we are not being able to receive reservations neither we are being able to transfer our funds to our bank account. We understand changes are necessary but if you are encoutering an issue on your side, you do not harm your clients because of that. So far, I spoke to several employees from the Customer service, only through chat and email and no one is finding a solution to that. Ridiculous...

Easy, Fast, Supportive!

Kommentare: Our organizations experience in setting up this service was easy and straight to the point with all questions answered. The platform is user friendly, and we can't wait to hear our customers experience.

Vorteile:

Peek Pro's team is very responsive; setup was super easy; user friendly.

Nachteile:

Everything was pretty smooth. I do not have any cons at this point.

A great system for my clients.

Kommentare: I had a positive experience communicating with and setting up Peek Pro for my clients. They were all very helpful and made it as simple and easy process for a great price.

Vorteile:

Peek Pro made it easy to setup a booking system for my client that worked with the features we needed (automated bookings, management of bookings, payment processing, etc).

Nachteile:

My biggest gripe with peek Pro is something most inconsequential, but I wish the actual interface looked better. It works great, but it isn't the most beautiful looking booking system I have seen.

Return Customer

Vorteile:

We had initially left Peek searching for "more" a little over a year ago. When finding ourselves unhappy in our new platform, our owner suggested revisiting Peek and to our surprise, Peek had done major upgrades to their software and now offer a much more user-friendly software and a multitude of features!

Nachteile:

No Cons, the process of adding products could be streamlined just to shorten the amount of time spent on it!

Expected more for the price.

Kommentare: Once we had the system running the support become a bit vague. The feature we asked for (managing battery life of our bikes), and been promised, never really worked.At some point their system crashed, causing us a real havoc and we decided to change our booking system.

Vorteile:

Easy to implement. Clear, transparent payments managing.

Nachteile:

Complicated online waivers. Customers struggled to understand the system.

Best Booking Software

Vorteile:

Customer Service and the futures that the app offers.

Nachteile:

I really like the features that peeks offer.

Peek is great to work with! I highly reccommend working with [sensitive content hidden] , they were great!

Kommentare: so far it has been great, not really hard to learn how to use.

Vorteile:

keeping track of my bookings and not being screwed by no call no shows anymore.

Nachteile:

Only issue is charging same for back end appointments as front end. hoping to get that fixed

Go Travel with Kim LLC

Kommentare: The team are wonderful and friendly and were able to get me up an running in no time. Glad I found Peek Pro!

Vorteile:

The user side of Peek Pro is quite attractive, with the design integration between web and phone making it simple to reserve a seat.

Nachteile:

A couple of button functions that could be useful during the setup would be the calendar being viewable before selecting the type of pass they will purchase, as well as the shopping cart feature to purchase more than 1 pass in a single transaction.

Exceptional Features and Value for the Price

Kommentare: So far, excellent. Looking forward to adding more services to the online offerings.

Vorteile:

Mobile app is excellent - Ease of integration - Training/Support was excellent.

Nachteile:

Some complexities to setup, but training walked us through these configurations.

Perfect Solution

Vorteile:

I loved how easily Peek Pro integrated into our existing website removing the need to send customers to a third party site to book.

Nachteile:

I have no complaints about Peek Pro. From pricing to integration to service, it all been great!

Ride Rasmussen Style

Vorteile:

Ease of use, not confusing. Always straight forward. Verbage makes sense.

Nachteile:

Its all good! Very user friendly. anyone can figure it out!

Experience the Peninsula Review

Kommentare: Still learning and working with the program

Vorteile:

still working the system. Build team was great

Nachteile:

I would have liked to separate a couple of features in the add ons that was not an option

Second Time User

Kommentare: We own a day sail charter business in St. Thomas and have been using the platform for over three years now. I like it so much, that when I launched my new charter business in RI I naturally used them again! Not to mention [sensitive content hidden] , our onboarding specialist made the process simple, again!

Vorteile:

Seamless integration to our website, tracks our bookings and pays quickly...

Nachteile:

Nothing, it works perfect and keeps track of all our bookings so we can concentrate on sailing!

Great company to work with

Kommentare: Having a website that can handle online booking plus coordinate with our inventory is so great! It simplifies our life. It is efficient and saves our office staff time. We are a new business, and we are excited about the analytics feature as it will help us scale our business in a profitable way.

Vorteile:

We have been happy from the first contact we had with Peek Pro. [sensitive content hidden] gave us an informative tour of how Peek Pro website works and what it could do for our business. Once we committed to having a Peek Pro software + website, we were connected with a web designer and site programmer [sensitive content hidden]. This team of 3 were awesome! Creating this site was efficient, quick and we felt like they listened to what we asked for. We appreciated their consistent communication throughout the process and quickly accommodating any changes we needed. We are exciting to see our business grow by using the Peek Pro Software. It is making our business run efficient and giving us data for future growth.

Nachteile:

As of now we see nothing we don't like about this software. We love it all!