Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl
Revel Systems
Was ist Revel Systems?
Revel Systems ist eine funktionsreiche Business-Plattform, die die Art und Weise, wie Geschäfte abgewickelt werden, durch die Integration aller vom Point of Sale betriebenen Abläufe und Kundenkanäle in ein einziges Dashboard umwandelt. Das Revel-Ökosystem ist auf maximale Sicherheit, Stabilität, Nutzerfreundlichkeit und Servicebereitstellung ausgelegt und ersetzt sperrige, teure Legacy-Lösungen durch eine schnelle, intuitive iOS-basierte POS-Plattform, die cloudbasierte Technologie und die Mobilität des iPads kombiniert.
Wer verwendet Revel Systems?
Revel ist ein globales Unternehmen mit rund 750 Mitarbeitern weltweit mit internationalen Büros in Australien, Italien, Litauen und London.
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Revel Systems
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Bewertungen über Revel Systems
Great
Vorteile:
It's easy to learn and accessible. Having it on an Ipad means that it's large enough to know what button is being pressed, and to move things around if need be. Having categories set up is great so we can keep track of how much change we need or how many people came in to visit the museum, that day.
Nachteile:
It can get a little complicated especially with adding discounts to certain purchases which can be difficult for our older volunteers to get a hold of. But is really it, on the basic side of things, it works well and does the job efficiently.
Antwort von Revel Systems
vor 5 Jahren
Bailey, Thanks so much for the feedback. We're delighted that Barker Mansion is making good use of its Revel POS! If some of your volunteers are having a hard time adding discounts, you can have them visit the below Revel University page for video guides detailing how to complete a variety of discount-related actions within your Revel POS: https://revelsystems.com/revel-university/categories/discounts-combos/ I hope this helps! Please reach out to us if you have any questions. - Holden at Revel
In Betracht gezogene Alternativen:
Revel Was a Great Decision
Kommentare: The customer service is what really sold Revel to us. We had engaging team members throughout the entire process that helped us implement and understand our new POS and inventory management system. So far, we are very happy with Revel and the support we receive from them.
Vorteile:
We love the ease of use for both our patients and staff. Revel is designed to be very user friendly and efficient.
Nachteile:
The reboot time it takes when you reset the system.
Total Disappoinment
Kommentare: I'd stay away from this system and this company. I'm a small business owner and I've spent more time trying to get Revel to fix their POS (point of sale) than I have running my own business. I will soon cut my losses and find an alternative solution. I promise, this company will drive you to extreme frustration. Finally, I recommend paying a little extra for a better Poiny of Sale system, you will find it's cheaper in the long run than trying to use Revel.
Vorteile:
Very Powerful Database for retail store once you have all your prices and inventory entered. The POS is easy to use after (only after) set up.
Nachteile:
1. Despite previous positive reviews for customer service, they are terrible! They are great for explaining how to use the product, they are terrible for fixing their own product! 2. ALSO, DO NOT USE FOR E-COMMERCE! The web order feature (e-commerce) is useless and looks even worse. Prepare to explain your problem repeatedly when using support. You will be transferred from one tier of support to the next. There's at least 3 tiers of support and they don't provide passdown info between support tiers. I tried the web order function, paid for it and found the shipping feature was flawed right before I took the website live. After 3-4 weeks of constantly repeating myself (explaining the problem) they said the problem would be fixed with the next update. They agreed to refund me for 1 month of the web order subscription. A few weeks later I called to check on the refund, I found out I was still enrolled and the promised refund has changed to a credit for a future month of the web order subscription. 3. Finally, Revel uses TLS 1.0 protocol. My credit card processor deemed this obsolete, and is going to charge me a monthly fee until they update the program. Or, I can complete a risk mitigation questionnaire and the fees will be waived as long as the program is updated by June 2018. The questions on the form are far beyond my computer/programming knowledge so I have to request support from Revel. I'm now at tier 2, explained my problem twice and still don't have any help. 4. If you are buying an existing business that uses Revel, you cannot transfer info from one revel account to another. They may tell you it can be done, I assure you they do not have the means to do it. You will find yourself starting over from scratch. As a small business, this setback was extremely costly in terms of man hours required to restart.
System Admin for Beauty Company with 4+ years of Revel experience
Kommentare: My role with Estee Lauder is Retail Business analyst for Le Labo brand. Because they use Revel which is unique to any other Estee Lauder brand, my responsibility is also system admin of the Revel software. From my usage perspective, I enjoy that it is self contained and there's not much we cant make it do to support our business needs. Over half of the problems we face actually are not with Revel at all, but the way have we extract data from Revel's server to publish to our master system (SAP) and supporting that integration. This was architected and is maintained by our organization.
Vorteile:
Revel is very valuable to Le Labo brand because as beauty brand that creates hand blended perfume, we need to track all of the inventory at an ingredient level. From a Retail POS and inventory management perspective, Revel is a shining star. Deployment is easy, just download the app, provision, and as long as you have an internet connection, you're on your way.
Nachteile:
CRM and eCommerce integration have been challenges for us, but not at the fault of Revel really. Being the large enterprise we are, the other areas of our business are cemented in the platforms that they use already, and thus there is no out of the box integration available for features beyond the core POS/Inventory that we rely on. The path forward would be for our organization to create new custom integrations to match our own internal business requirements. As far as a Revel review, the features that we do use and the support that we receive has been top notch.
Revel POS system
Kommentare: Same system used for different areas of our business where we had different POS systems in past. Easier for administration, bookeeping, etc.
Vorteile:
Offers both retail and restaurant versions of software that works for our company, which includes a retail operation (winery & brewery) as well as a separate cafe operation.
Nachteile:
"CRM" customer management is lacking on the management side; purchase reporting only available for periods of 12 months rather than entire history for customer. Reports auto load prior to dates being entered; spend a lot of time waiting for a report to load to then enter actual period wanted for report.Features removed during updates (no longer have receipt option when comping items; for winery/brewery operations we comp out bottles used for tastings on a daily basis and used these receipts routinely, only to have the feature disappear with an update).Quite expensive for our seasonal business; we need several stations during busy months but have to pay quite a bit even when several are not used during slow months.
