Was ist Tidio?

Tidio ist eine leistungsstarke All-in-one-Kundenservice-Plattform, die deine Kundenbetreuung verbessert und für mehr Umsatz sorgt. Ein leicht zugängliches Live-Chat-Widget macht dein Unternehmen 24/7 verfügbar, während KI-gestützte Chatbots deine Kunden in Echtzeit ansprechen, damit du mehr verkaufen kannst.

Darüber hinaus kannst du Messenger, Instagram, Live-Chat und E-Mail mit Tidio Multichannel verbinden und alle Nachrichten von einem Ort aus beantworten, auch auf dem Handy. Lässt sich problemlos in beliebige Websites und Plattformen integrieren.

Wer verwendet Tidio?

Geboten werden Kommunikatoren für eine Vielzahl von KMU auf der ganzen Welt. Tausende von Unternehmen nutzen Tidio, um mit ihren Kunden zu kommunizieren.

Wo kann Tidio bereitgestellt werden?

Cloudbasiert
On-Premise (vor Ort)

Über den Anbieter

  • Tidio
  • Ansässig in London, UK
  • 2013 gegründet

Support für Tidio

  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Australien, Brasilien, China, Deutschland, Indien und 5 weitere

Sprachen

Deutsch, Englisch, Französisch, Italienisch, Niederländisch und 3 weitere

Tidio Kosten

Startpreis:

$ 39.00/Monat
  • Ja, kostenloser Test verfügbar
  • Ja, Gratisversion verfügbar

Tidio bietet eine Gratisversion und eine kostenlose Testversion. Die kostenpflichtige Version von Tidio ist ab $ 39.00/Monat verfügbar.

Preismodelle Kostenlose Testversion

Über den Anbieter

  • Tidio
  • Ansässig in London, UK
  • 2013 gegründet

Support für Tidio

  • 24/7 Live-Support
  • Chat

Erhältlich in diesen Ländern

Australien, Brasilien, China, Deutschland, Indien und 5 weitere

Sprachen

Deutsch, Englisch, Französisch, Italienisch, Niederländisch und 3 weitere

Tidio – Videos und Bilder

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Videos zu Tidio
Tidio Software - 1
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Tidio Funktionen

  • Abfragevorschläge
  • Augmented Analytics
  • Automatische Antworten
  • Automatisiertes Routing
  • Befragungs-/Umfragemanagement
  • Berichterstattung / Analyse
  • CRM
  • Chat / Messaging
  • Chatbot
  • Code-Free Development
  • Drittanbieter-Integration
  • E-Mail-Management
  • Echtzeit-Chat für Kunden
  • Echtzeit-Gespräche
  • Feedback-Management
  • Geotargeting
  • KI/Maschinelles Lernen
  • Kundenbetreuung
  • Kundendatenbank
  • Kundenerlebnis-Management
  • Kundenspezifisches Branding
  • Lead-Qualifizierung
  • Live-Chat
  • Mehrsprachig
  • Multi-Channel-Kommunikation
  • Offline-Formular
  • Persönliche Nachrichten
  • Proaktiver Chat
  • Prozess-/Workflow-Automatisierung
  • Routing
  • Sentiment-Analyse
  • Supportticket-Management
  • Ticket-Management
  • Transfer / Weiterleitung
  • Transkripte / Chatverlauf
  • Verarbeitung natürlicher Sprache
  • Verfolgung von Interaktionen
  • Virtueller Assistent
  • Warnungen / Eskalation
  • Websitebesucher-Nachverfolgung
  • Workflow-Management
  • Überwachung der Beschwerden

Alternativen für Tidio

AI-powered Live Chat Platform to generate 2X more leads using personalized conversations with a human fallback option.
Deine All-in-one-Plattform für die Kommunikation über mehrere Kanäle.
Die weltweit erste Kundenmessaging-Plattform für das Unternehmenswachstum
Zendesk ermöglicht Unternehmen, Support zu bieten, mit Selbstbedienung zu skalieren und sich durch proaktives Engagement zu differenzieren.
Revolutioniere die Welt der Business-Bots und des Kundenservice mit einer proprietären Engine zum maschinellen Lernen.
Erstelle ganz einfach Facebook-Messenger-Bots für Marketing, Vertrieb und Support.
2003 gegründet. Salesboom ist ein wertorientiertes Cloud-CRM für deine Marke.
Chat-Tool für die Verbindung zu Kunden über eine mobile App oder auf deiner Website. Unterstützt Chat-Verlauf und Leistungsanalysen.
Drift hilft deinem Team, mehr Leads zu generieren und Meetings per Messaging schneller zu buchen.

Bewertungen über Tidio

Durchschnittliche Bewertung

Gesamt
4.8
Benutzerfreundlichkeit
4.6
Kundenservice
4.7
Funktionen
4.6
Preis-Leistungs-Verhältnis
4.6

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1’000
  • >1’001

Bewertungen nach Punktzahl finden

5
79%
4
17%
3
3%
2
1%
Darien
Darien
Associate Pastor in Kanada
Verifizierter Nutzer auf LinkedIn
Religiöse Einrichtungen, 11-50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Tidio is the first chat platform I've found to be worth paying for

5.0 vor 2 Jahren

Kommentare: Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Vorteile:

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Nachteile:

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Antwort von Tidio

vor 2 Jahren

Hello there! It's Maciek from Tidio Support Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out. We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction. Thank you for taking the time to share your opinion and rate us so highly!

Bukhosi
SEO Analyst in Südafrika
Marketing & Werbung, 11-50 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Tidio is an amazing chatbot

5.0 vor 2 Monaten Neu

Kommentare: I think Tidio is amazing and with the rapid rise of AI it can be one of the best platforms out there for customer support.

Vorteile:

I like that you can try it out for free with most of the premium features included and you only pay more when you start expanding.

Nachteile:

I think it would be nice if they can increase how much you can use on the premium side of things...Maybe from 100 chatbot initiations to at least 300 that would be awesome.

Dominick
Founder in Niederlande
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Looks great on the outside but features not fully completed

3.0 vor 5 Jahren

Vorteile:

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Nachteile:

1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.

Adam
Digital Marketing Specialist in USA
Sicherheit & Untersuchungen, 11-50 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Easy to deploy and use

5.0 vor 6 Tagen Neu

Kommentare: I've only been using it for 3 days but so far it has exceeded my expectations!

Vorteile:

It's incredibly simple to add to your website. Easy to customize and doesn't require a computer science graduate to use.

Nachteile:

It would be nice to give users/customers the ability to hide the chat permanently. I know some users can get frustrated when chat windows pop up every time they visit a site.

In Betracht gezogene Alternativen: LiveAgent, LiveChat und Zendesk Suite

Gründe für den Wechsel zu Tidio: The free option and ease of installation and use convinced us to try Tidio.

Miguel
Marketing Manager in Portugal
Einzelhandel, 11-50 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

How i contact my clients

5.0 vor 3 Wochen Neu

Kommentare: Thanks to tidio i was engaged with >100 clients since i implemented it although i believe if price was lower, i'd be more willing to subscribe in order to enjoy an extra premium feature.It is a good way to collect customer information and have a database of all interactions and the messages exchanged.

Vorteile:

Being able to talk to clients anytime during schedule.Interface is very intuitive.Capable of setting up automated functions like auto-reply or auto-send a message to the user.

Nachteile:

Price, it is a very expensive plug-in to implement with full capability, therefore i have only been using the free advantages.