Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl

Was ist Tidio?

Mit der All-in-One-Kundendienstplattform von Tidio können Sie rund um die Uhr außergewöhnliche Customer Journeys erstellen. Lösen Sie bis zu 70 % der Kundenprobleme mit Lyro AI - unserem bahnbrechenden KI-Support-Agenten. Verwalten Sie alle Live-Kommunikationskanäle in einem einzigen Panel, um sofortigen Support zu bieten. Treten Sie mit Website-Benutzern über ein leichtes Live-Chat-Widget in Kontakt. Leiten Sie Leads mit maßgeschneiderten Automatisierungsabläufen durch den Verkaufstrichter. Generieren Sie Leads mit E-Mail-Marketing. Kostenlose Pläne verfügbar

Wer verwendet Tidio?

Tidio hilft mehr als 300.000 Unternehmen jeder Größe, darunter Glovo, Praktiker und ADT Security, mit seiner KI-basierten Kundenservice-Software zeitnahen Support anzubieten und Umsätze zu generieren.

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Du bist nicht sicher, ob Tidio das Richtige ist? Mit einer beliebten Alternative vergleichen

Tidio

Tidio

4.7 (450)
EUR 29.00
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Kostenlose Version
Kostenlose Testversion
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4.6 (450)
4.5 (450)
4.6 (450)
VS.
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Preisoptionen
Funktionen
Integrationen
Benutzerfreundlichkeit
Preis-Leistungs-Verhältnis
Kundenservice
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Kostenlose Version
Kostenlose Testversion
183
245
4.3 (3’918)
4.2 (3’918)
4.3 (3’918)
Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über Tidio

Durchschnittliche Bewertung

Gesamt
4.7
Benutzerfreundlichkeit
4.6
Kundenservice
4.6
Funktionen
4.6
Preis-Leistungs-Verhältnis
4.5

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1’000
  • >1’001

Bewertungen nach Punktzahl finden

5
79%
4
17%
3
3%
2
0%
1
1%
Pascal
Ceo in Deutschland
Logistik & Lieferkette, 2–10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Herkunft der Bewertung

Petfekte Lösung für Email Marketing

5.0 letztes Jahr

Vorteile:

Wir nutzen es für Email Marketing und sind sehr zufrieden

Nachteile:

Alles ist super es gibt nichts zu verbessern

Marianela
Marianela
Water Treatment and Environmental Management Consultant in Panama
Verifizierter Nutzer auf LinkedIn
Chemikalien, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Tidio, an interactive platform aimed at increasing the service process and increasing sales.

5.0 letztes Jahr

Kommentare: Tidio is an efficient and stable platform, it has analytical tools to understand the behavior of our customers and make constant improvements in our service processes, on the other hand, it integrates with third parties to increase the experience with customers and within our organization. It records visitor history and makes it easy for us to follow up to convert leads into customers, and in general, makes the job of customer service agents a lot easier.There is no doubt that TIDIO's live chat software empowers interaction effectively and offers the fastest and easiest way to help our website visitors.

Vorteile:

The Tidio implementation process is simple and fast, and after a quick installation, we can start interacting in real-time with our leads and clients or offline. The widget to interact offline indicates to the user that there is no service agent at this time and the offline status is distinguished with a brief note so that our customers know that they can contact us with a form that will allow us to serve them as soon as possible. brevity.With Tidio, the offline email notification option is very useful as it allows us to receive queries from our website visitors directly in our email. And in the event that we are online, we can receive automatic notifications about new chats, new messages, and data about visitors who enter our website.

Nachteile:

Tidio is a very stable and efficient platform when it comes to registering and providing a service process in real-time or offline in a web environment, for small and medium-sized companies. In general, it provides all the mechanisms to monitor for continuous improvement. It also favors analytics-based tracking, which is really the biggest advantage of using this type of platform and as long as we're not talking about large corporations, Tidio will be able to cover all our needs.

Darien
Darien
Associate Pastor in Kanada
Verifizierter Nutzer auf LinkedIn
Religiöse Einrichtungen, 11–50 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Herkunft der Bewertung

Tidio is the first chat platform I've found to be worth paying for

5.0 vor 3 Jahren

Kommentare: Tidio has helped address a gap in our communication system caused by extended use of multiple inferior chat bot platforms that limited our performance and responses. With Tidio, we have seen a dramatic increase in people connecting with our team via the chat, and have been able to help address people's questions/issues quicker than ever before.

Vorteile:

Tidio offers a very simple, clean, robust and customizable interface both on their backend and on your website that helps facilitate live-chat support on a website. They offer numerous features (some I haven't used yet such as email inbox management), including a facebook messenger integration (that actually works unlike some other companies), a customizable chat window & icon, and perhaps the best feature of all - their powerful chatbot system. I cannot speak highly enough of the chatbots Tidio offers, as they give easy access to a visual builder interface to customize and build bots that can be triggered to do practically anything. Within an hour of looking at Tidio, I was hooked - and built a number of bots for our website - and within a day, saw a substantial increase in chat traffic compared to our previous platform. The beauty of the bots is that Tidio provides simple templates, that you can then customize to your needs - and the bots can be triggered on anything you want; a visit to a specific page, anytime a new person visits your site, anytime someone clicks the chat window, etc - and all of that can be accessed (in a limited fashion of course) for free. Plus as a bonus, Tidio offers native email responses to chats; so if you are like me and don't have people monitoring the chat 24/7, you can receive a notification about an incoming chat, and then respond via the chat window OR directly from Tidio via email - again, for free.

Nachteile:

Tidio has many features, but can be a bit daunting at first. I loved the visual builder of the chat bots, but at the same time I found it was still limited in certain areas. For example, it's all drag and drop - so the entire chatbot can start to form a jumbled mess if you're not careful. As well, they don't offer multiple triggers for one bot - for instance, if I want a bot to trigger on someone's first visit AND when someone types in a certain keyword, I can't do that. As well, their pricing structure is interesting - with three different "options" each starting at $18/month - making it so if you want to have decent chatbots, and multiple operators, and send emails, you are looking at a hefty price per month. That being said, it still is cheaper than most other offerings, and the different options help you customize your experience to tailor fit your needs

Antwort von Tidio

vor 3 Jahren

Hello there! It's Maciek from Tidio Support Thank you so much for such an extensive review! We really appreciate all the kind words but also the flaws you have pointed out. We strive to provide you with a product that we can really be proud of, and hearing about your positive experience, it seems like we are heading in the right direction. Thank you for taking the time to share your opinion and rate us so highly!

Kathy
CEO in USA
Marketing & Werbung, 2–10 Mitarbeiter
Verwendete die Software für: Kostenlose Testversion
Herkunft der Bewertung

Customer service seemingly non-existent so we had to leave

4.0 vor 2 Monaten Neu

Kommentare: It's really too bad that so many companies are turning over human support to cheap options like ai or outsourcing overseas to less qualified workers who are difficult to understand. I don't know if that's Tidio or not. We never got anyone to even respond.

Vorteile:

Seemed simple. Good user interface for customers.

Nachteile:

I'm sorry I recommended this for my client. It made it angry because he needed help and couldn't get any. They use ai in their own live chat and it couldn't answer his questions, nor could he get around it to get to a human. Neither would they respond to emails. In a fit of anger, he said, "I quit. Find me something else." :(

Dominick
Founder in Niederlande
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Looks great on the outside but features not fully completed

3.0 vor 7 Jahren

Vorteile:

The app looks great on the outside: email, chat, Facebook messenger, integrations. But once you fully test the product you notice the many flaws.

Nachteile:

1. When a user leaves your page and an operator responds the user will not be notified. 2. The message box is only refreshed when the page is open, so if a visitor is using multiple tabs they will not receive replies. 3. Integrations are all manual, which means. You have to reopen all conversations, open the user profile, press the preferences and send the log to the integration. Imagine doing that to your crm, sync app and maybe email list. 4. I was mainly interested in Helpscout integration, and integration to integrate Facebook messenger with the app I use to manage several email accounts. Turns out, tidio created the integration but they decided not to integrate the mailbox feature. Which means if I send a chat log to help scout it be be places in a random mailbox because their app doesn't specify the mailbox. Explain this to support but got the responds: we're not looking to change integrations. 5. Validation messages aren't accurate. Sometimes you will get the message 'Saved to integration' or 'Message send' but an error prevented this from completion. I contacted support about this and time and time again there was an excuse but its my believe that I shouldn't have gotten a succes validation message, right. Support simply didn't respond to my question.