--- description: Detaillierte Informationen über SupportHero zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: SupportHero Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/30094/knowledge-management/software) > [SupportHero](/software/144138/supporthero) # SupportHero Canonical: https://www.capterra.ch/software/144138/supporthero Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/144138/supporthero?page=2) > In-App-Wissensbasis, mit der du die Arbeit mit Support-Tickets um mehr als 40 % reduzieren kannst. > > Bewertung: **4.7/5** von 31 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet SupportHero? SupportHero bedient Online-Unternehmen, die es leid sind, immer wieder dieselbe Frage zu beantworten. Zeige einfach deinen Wissensbasis dort an, wo deine Kundschaft sie am meisten benötigt. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.7/5** | 31 Nutzerbewertungen | | Bedienkomfort | 4.8/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.5/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: SupportHero - **Gegründet**: 2014 ## Gewerblicher Kontext - **Startpreis**: $ 49.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert - **Verfügbare Länder**: Frankreich ## Funktionen - Berichterstattung und Statistik - Catalog Management - Content-Management - Self-Service Portal - Textbearbeitung - Umfragen & Feedback - Volltextsuche - Wissensbasis-Management - Zugriffskontrollen / Berechtigungen ## Optionen für Kundensupport - Chat ## Category - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) ## Alternativen 1. [Confluence](https://www.capterra.ch/software/136446/confluence) — 4.5/5 (3663 reviews) 2. [Microsoft SharePoint](https://www.capterra.ch/software/1167/sharepoint) — 4.4/5 (5412 reviews) 3. [Notion](https://www.capterra.ch/software/186596/notion) — 4.7/5 (2709 reviews) 4. [Guru](https://www.capterra.ch/software/145390/guru) — 4.8/5 (639 reviews) 5. [Paperpile](https://www.capterra.ch/software/1015644/paperpile) — 4.8/5 (122 reviews) ## Nutzerbewertungen ### "A support mechanism that works on auto-pilot\!" — 5.0/5 > **Sajal** | *28. März 2022* | Informationstechnologie & -dienste | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: No matter which page are you on in your web application, the help articles for that particular section would show when a user clicks on the HELP button\! > > **Nachteile**: If they could add a ticketing system in case a help article is not found for a particular topic, that would be an awesome addition. > > We have been using SupportHero for close to 3 years now and have been very happy with it's performance so far. The context based search works awesomely and the user doesn't have to sift through a ton of resources to find out what exactly is he/she looking for. We have a SAAS product of our own and have added HELP articles for all the features in our SAAS and the users can simply refer to the help articles without having to come back to us each time they have an issue or each time they need to know how is something done in our SAAS product. ----- ### "A great tool that saves a tremendous amount of time for our support team\!" — 5.0/5 > **Verifizierter Rezensent** | *26. Juli 2018* | Unternehmensberatung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Prior to using SupportHero, the only way our customers could reach us was via a ticketing system. Our support team would get swamped catering to multiple duplicate requests leading to longer work days and lower job-satisfaction. Enter SupportHero. SupportHero's widget embedded on our website gives visitors context-specific help via mandating a search of a knowledge base before they can lodge a ticket. At most times this leads to ticket deflection. We get statistics on which terms our site-visitors are looking for and which ones didn't yield them matches. This has resulted in only enhancing our knowledge base by making things clearer for our customers. Superb tool\! > > **Nachteile**: The tool is great but does not offer enough flexibility in terms of its look and feel. We wanted the SupportHero widget to occupy lesser screen space, but we learned that although we can customize the colors, we couldn't tweak around with the dimensions of the sliding knowledge base. > > Time-saver. Helps us learn from our customers queries to improve our knowledge base. ----- ### "They've changed the terms of the deal, pray they don't change them again" — 1.0/5 > **Anthony** | *30. November 2021* | Marketing & Werbung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Supporthero offers a valuable suite of knowledge management and helpdesk features. It works fairly well and has a short learning curve. KM and helpdesk apps are not easy to transition from/to. SH is easy to transfer TO... but once they've got you, transferring out is another story. > > **Nachteile**: I was an early adopter of SH. Purchasing perpetual access to a limited version of the app for a one-time fee. Many other early adopters supported the company when they were still proving themselves and gaining market share. Now that many early adopters are locked-in, SupportHero management has decided to invalidate our purchase and will begin charging accounts on Jan 1st of 2022. Listen, I know that a business has the right to renege on agreements they have made. Likewise, I think that prospective customers should realize that selecting a KB/helpdesk is not something that is easy to transition away from. Therefore, prospective customers should realize that once you begin using Support Hero, they have demonstrated that they can and will change the terms at any time. Questionable ethics, eroded trust, zero integrity. ----- ### "SupportHero: An appropriate name for a great product" — 5.0/5 > **Aaron** | *25. Januar 2023* | Restaurants | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Apart from saving me a ton of time responding directly to online users, it's a constant source of feedback for our website and helps us make decisions that will make the online customer experience consistently better. > > **Nachteile**: It's very intuitive and honestly, does everything I need it to do. No complaints. > > It's a great time saver. Customers can get their questions answered automatically, eliminating the need to tie up a phone at the business or require an email response. ----- ### "Great Tool" — 5.0/5 > **Martín** | *18. Mai 2023* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Robust yet very flexible knowledge management platform > > **Nachteile**: More integrations and a newly/refreshed user interface ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/144138/supporthero?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/144138/supporthero) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten