Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl
Little Hotelier
Was ist Little Hotelier?
Little Hotelier ist unsere marktführende All-in-one-Plattform für Ihr Gastgewerbe. Speziell konzepiert für zum Beispiel Pensionen und kleine Hotels mit unter 20 Zimmern, macht die Software es Ihnen leicht, manuelle Prozeduren zu verringern, eine Webseite zu erstellen, Direktbuchungen auf Ihrer Seite zuzulassen, Zahlungen entgegenzunehmen, mehr Gästebuchungen entgegenzunehmen und ultimativ Ihren Umsatz zu steigern. Leicht zu installieren und zu bedienen. Wir sind rund um die Uhr erreichbar.
Wer verwendet Little Hotelier?
Little Hotelier ist unsere marktführende All-in-one-Plattform für Ihr kleines Gastgewerbe. Speziell konzepiert für zum Beispiel Pensionen, Gasthäuser und kleine Hotels mit unter 20 Zimmern
Du bist nicht sicher, ob Little Hotelier das Richtige ist?
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Little Hotelier
Weitere gute Alternativen zu Little Hotelier
Bewertungen über Little Hotelier
404. support nicht gefunden
Kommentare: Am Anfang hatten wir ein gutes Gefühl, denn die Mitarbeiter sind freundlich und professionell.Beim Onboarding sagte uns ein Mitarbeiter freundlich aber relativ lieblos, dass die meisten von uns erkennbaren Funktionen nicht genutzt werden können. Scheinbar war er auch etwas planlos.Der Support antwortet seit Wochen nicht auf Emails. Wir sind bereits auf der Suche nach einem anderem System.
Vorteile:
Cloudbasiert, intuitiv, freundliches Onboarding
Nachteile:
- Zahlungen können nicht rückwirkend aufgezeichnet werden- man kann den Kunden keine Angebote schicken sondern nur Reservierungen- Saisonpreise sehr umständlich einzutragen- viele Funktionen, die sich nicht nutzen lassen- Suche von Buchungen nur möglich bei Angabe des Zeitraumes- super viele Bugs- grauenhafter Support (20 Min. Warteschleife am Telefon und meine Probleme waren doch nicht gelöst)- Email werden nicht vom Support beantwortet- Backoffice total unstrukturiert und lieblos
Antwort von SiteMinder
vor 5 Monaten
Hi Ben, We are sorry that your experience didn't live up to our usual standard. I want to make things right for you, can you please share with me your details such as email address and property name, so I can get one of our senior support members to contact you as soon as possible? You can drop me an email at [email protected]
Awesome software for a micro operation.
Kommentare: It's been great since the outset. Excellent customer service/support. It's clearly a company that cares about what it does. I think they would fare even better if they were to promote some of the features/apps they offer.
Vorteile:
Ease of use. Integration with the other apps available. Flexibility of the view in the calendar. The reports and analytics. And there are tons of features I would love to explore but don't have the time.
Nachteile:
Not much. I'm really pleased with the recent upgrades to the mobile app. The only feature I'd like to see is the ability for me to colour code my calendar based on the incoming channel. That way I would have a quick visual confirmation that tells me at a glance where the reservations are coming from and would quickly indicate to me how any specific promotion is doing depending on the channel. If the reservation also could have an indicator of what promotion was used, that would be even better!
Antwort von SiteMinder
letztes Jahr
Hi Steve, We are grateful you took the time to provide such a positive recommendation. We are thrilled to learn that you find it simple to use the various capabilities of Little Hotelier, including Integration, Flexibility, Reporting, and Analytics. We are over the moon to learn that our team of customer care representatives has been providing you with excellent service. The good news is that we have colour codes in the calendar, and you can look them up at this link: https://learn.littlehotelier.com/s/article/BELH-display?language=en AU#colour-scheme. We hope that this makes it easier to browse visually around the site. We take every piece of feedback seriously and work hard to ensure that our customers always have a positive experience when travelling with us. Join us in the chat if there is anything that you need assistance with. One of our employees will respond to your inquiry as soon as they can. Warmest, Ereena
In Betracht gezogene Alternativen:
Simple and easy to use
Kommentare: After using the software for just over 2 years now I am still very happy with Little Hotelier - we are a basic room only 2* hotel and the software is perfect for us. I have researched other companies and had demonstrations but Little Hotelier although not the cheapest, is good value for money and has helped streamline our business and saves time. It is so simple to use. During Covid we have struggled with our with having the finances to pay the fees. The company have really helped and bent over backwards to help us.
Vorteile:
Very easy to use with clear uncluttered screen layout. It was the first time we used a CMS as the hotel had not really got into the 21st Century. The integration and change was so simple and the support from Little Hotelier was amazing. The Reports section is so helpful with the day to day accounting Very rarely have any glitches or problems with the software. I am pleased that we now have a choice of 14 and 28 day calendar view
Nachteile:
The invoices are unnecessarily complicated and take up too much paper. Guests do not want a copy of their invoice that is 3 pages long if they have stayed for a month. Obviously we email invoices if requested but guests do comment and say it is too complicated. If a guest cancels through our OTA, and they fall within the free period they are not charged, but Little Hotelier does not remove the cost so it comes up as an outstanding amount. It would be good to have a button that marks a guest as a no show so we can track how often this happens through the reporting (also we still take payment for the room)
Antwort von SiteMinder
vor 3 Jahren
Hi Catherine, We loved getting your detailed review and amazing feedback! You've really encapsulated everything Little Hotelier tries to be for small busy customers like yourself and we are so glad to hear it's really helped you streamline your business and save you time. Thank you for your suggestion regarding simplifying the invoices, they are currently designed to show a very detailed breakdown of nightly cost and extras added to the booking, so long stays can stretch out the invoice format, however this feedback has been added to our product team's development board for consideration. Thank you again for your partnership over the past 2 years, we hope to continue supporting you for many more. Warmest, Jessica
Cancelled free trial, charged and won’t refund
Kommentare:
No trial without credit card.
Cancellation ignored. Card charged and agree to refund but don’t… and then they charge you again.
Vorteile:
Beware of little hoteliers free trial. I wanted to trial software, but even requesting via chat to do so without credit card they refused. Eventually I folded and gave my card. Was not suitable for our purpose and requested to cancel free trial. I have been invoiced and payment debited from my account. I called them and explained, confirmed I wanted to cancel, and asked for funds to be refunded and confirmation in writing via email, which they agreed. I recieved no confirmation by email and no refund. Now disputing charges with bank to force a refund. And to my shock, I can’t believe I just received another invoice and they are trying to withdraw funds again. Surely they can see there is no activity on the platform. I have been lied to and now I’m riding a scam roller coaster where they will not stop debiting my account. This is a warning to all, having tried many pms systems, this is the only one that won’t give you a demo without a credit card. Expect a fight before it’s over because they are taking your money regardless.
Nachteile:
Setup was a disaster. Setup page contralto froslze and would not move forward. Support team would not reset account and I had to totally start again. And it’s a good basic system, but lacking the features we require.
Antwort von SiteMinder
letzte Woche
Hi Robert, We sincerely apologize for the inconvenience you have experienced. I believe our customer support team has already contacted you via email and completed the refund. A problem occurred in our usual processes, but we’ve identified the issue and it’s been resolved. We apologise again for the trouble. Thank you for your patience.
In Betracht gezogene Alternativen:
Fantastic product and service.
Kommentare: I am extremely happy with Little Hotelier. Their customer service is excellent and they are very helpful in helping when I have an issue and extremely patient and polite.
Vorteile:
It has everything I need, reports, customisable emails, guest registration forms and invoices. An app that at a quick glance I can easily see what I need to as well as do bookings. Integration with my website and OTAs.
Nachteile:
I found the set up a bit confusing , but I am not good at technology and am new to the industry, so it could be me and not the system.
Antwort von SiteMinder
vor 3 Jahren
Hi Melanie, Thank you very much for taking the time to leave a review. We really appreciate your feedback. Please, don't hesitate to reach out to us if you need help with anything along the way. Our support team is available 24/7 via chat for any inquiries you may have. We loved hearing your thoughts and so greatly appreciate your partnership with us, Melanie! Kindest, Jessica.
