Atera

Tolles Werkzeug zu Kunden schnell und kompetent zu helfen

Vorteile:

Das Atera Dashboard ist intuitiv zu bedienen, leicht verständlich und bietet viele Features.

Nachteile:

Ich habe tatsächlich noch keine Nachteile erkannt

Perfect Fit for Many Scenarios

Kommentare: The learning curve for Atera makes it great for entry level IT personnel or non-IT users who need to support applications rather than PC issues. It is a perfect fit for application managers who need an easy to use, affordable tool to support a large or small flock of systems and associated applications and users. Tech Support is very good. Reporting is handy and functional. Integrated remote control is seamless one it is setup. Scripting is very useable.

Vorteile:

The licensing model for Atera sets it apart from most other similar RMM tools. Each licensed technician can manage unlimited client systems. This alleviates the overhead of tracking your head count and makes Atera possibly the most cost effective RMM product on the market today. Tech Support from Atera is also outstanding providing timely live chat interaction. They have provided more than sufficient answers to what I perceived as complicated propositions. The Atera Support Technicians are polite and appear to have a fairly decent mastery of the product.

Nachteile:

Patch management is a little clunky and the Atera agent does not always restart on its own when the PC is restarted. There is a fix for this, but that fix should not be necessary for this type of product. Its a fairly manageable inconvenience. Client system naming can get off track, but is also not hard to fix.

Great MSP Product

Kommentare: I was doing 14 hour shifts dealing with maintenance and patch management as I couldn't find a tool that functioned for me like I needed it to. With Atera I still put in a few hours here and there, but the automation process went from a 24 hour job, to looking at a report for an hour and making sure everything worked as it should have. If it didn't I recall the automation script and run it again without my need to sit and watch it roll. That is just one major piece of my overall experience. I do know there are plenty of tools out there that do similar, if not the same type of thing, but I was already using specific tools, and products, and Atera has an integration with those tools, so my comfort level was much greater as I already knew how to use most of the offerings. All in all, Atera has been the best product for my company!

Vorteile:

The software is very easy to use, and can replace multiple tools with one location. Very simple to setup, and can automate 90% of tasks.

Nachteile:

If we had a tier for billing/managing that was included in a Tech license that would be great. If I could get my CFO access we would most likely switch to Atera for all our time tracking and billing as well, but justifying the cost for a non-tech person to see anything is a hard pill to swallow.

In Betracht gezogene Alternativen: Auvik, SolarWinds Service Desk, NinjaOne, Autotask PSA, LionDesk und Zendesk Suite

Warum Atera gewählt wurde: I needed something with more options, and functionality.

Zuvor genutzte Software: Spiceworks

Gründe für den Wechsel zu Atera: Mainly pricing, but I continue to stay with Atera as they all seem invested in the community, and making a better product.

Atera RMM

Kommentare: Complessivamente mi ha risolto un sacco di problemi, e ridotto al minimo i tempi di intervento sui server.

Vorteile:

Mi permette di tenere sotto controllo tutti i server dei clienti in tempo "quasi" reale. Raccoglie le informazioni delle ILO dei server, allertandomi rispetto a problematiche quali dischi i fault o predictive, temperature eccessive. Ottima la funzionalità che permette di raccogliere le info anche da altre apparecchiature tramite protocollo SNMP (ad es. NAS, Firewall di rete, Switch)

Nachteile:

La lentezza con cui a volte si aggiornano i dati nell'app. Non sempre l'indicazione che un server ha bisogno di un riavvio rispecchia la realtà. A volte è solo in ritardo il pannello a mostrarti il cambio di stato.

In Betracht gezogene Alternativen: SolarWinds Service Desk und NinjaOne

Gründe für den Wechsel zu Atera: Costo fisso annuale e non per agent

Quality has gone downhill

Kommentare: We have been with Atera since 2015. We have seen a lot of changes, most for the better. But at the start of 2019 everything has gone down hill. The site is slow, remote support (Splashtop) frequently goes down, and the lack of true support. What I mean by lack of true support is that they know they have a problem on their end, yet you get a canned response from them to flush your cookies and history. We are a IT company! We know a problem when we see one, and flushing our browsers is not going to fix the issues they are having. It is quite embarrassing when a customer calls you and you are unable to help them remotely because your systems don't work. Time to move to another RMM!

Vorteile:

The price point for this product is excellent, if it worked properly.

Nachteile:

Constant issues in the past few months. Cannot use remote frequently, it fails consistently since January 2019. Customer support is responsive in a canned response kind of way.