Atera

Tolles Werkzeug zu Kunden schnell und kompetent zu helfen

Vorteile:

Das Atera Dashboard ist intuitiv zu bedienen, leicht verständlich und bietet viele Features.

Nachteile:

Ich habe tatsächlich noch keine Nachteile erkannt

Atera Is a Helpful and Amazing Tool for Remote Monitoring and Management

Kommentare: Atera gives incredible results to us. I am impressed.

Vorteile:

Since day one, the interface of Atera has been intuitive. I am also impressed by the accuracy and ease of use of the features and interface of Atera.

Nachteile:

Atera gives us accuracy and reliability whenever we use it. I have zero cons regarding it.

Amazing product that is growing and evolving

Kommentare: The product is an amazing value and allows a single or multiple users to act as a larger team. Support is there if you need them.

Vorteile:

The support team and access is amazing, they always have what you need. The shared libraries for scripts and SNMP templates are a huge time saver. (make sure to vet the scripts yourself) The AI features are more than a gimmick and can be a huge time saver if used properly. The developers are listening and adding requested features.

Nachteile:

The inability to add a user to multiple devices is a real headache for me. The time tracking interface is a bit lacking compared to other larger vendors.

In Betracht gezogene Alternativen: NinjaOne und ConnectWise Automate

Gründe für den Wechsel zu Atera: Great value for the money. Great support staff.

All in one PSA/RMM tool that has some quirks

Vorteile:

Atera like most All in One products is very cost effective, it provides great value and gets most small MSPs 90% there. It has a great feature set and ticks all the boxes for a small MSP

Nachteile:

Again like most AiO products its doesnt do anything excellent, it does alot of things well. The interface could use some work and the documentation feature is lacking.

Great Product

Kommentare: Very positive. Customers find making tickets with Atera a lot easier than with previous software. We in IT find it very convenient to have everything in one location.

Vorteile:

Had every feature we needed and even some we didn't know we needed until we started looking around at what Atera offered. Also like that new features keep being added.

Nachteile:

The website can sometimes be slow to respond and require multiple refreshes. Doesn't matter which browser is used or if it's on or off work locations. Also do not like the recent addition of AI. AI is not well understood and has a tendency to go off the rails, so shoehorning it into software that is supposed to be reliable doesn't seem like a good idea.