Wer verwendet Yotpo?

Yotpo unterstützt die weltweit am schnellsten wachsenden Marken wie GoPro, MVMT, Pura Vida und viele mehr. Es gibt einen Grund, warum die Besten Yotpo wählen. Erfahre mehr.

Was ist Yotpo?

Yotpo hilft Marken, Kundenbewertungen und Fotos während des gesamten Käuferprozesses wirksam einzusetzen, um Vertrauen, soziale Beweise und Umsätze zu erhöhen. Mit Yotpo können Unternehmen jede Art von nutzergenerierten Inhalten sammeln und verwenden, um eine stärkere Marke und bessere Kundenerfahrung zu aufzubauen.

Partnerschaften mit Such- und sozialen Plattformen wie Google, Facebook und Instagram und Integrationen mit HubSpot, Salesforce und mehr verhelfen Unternehmen, die Ergebnisse aus allen Kanälen zu verbessern, um zu wachsen.

Yotpo – Details

Yotpo

https://www.yotpo.com

Gegründet 2010

Yotpo – Preisübersicht

Yotpo bietet eine Gratisversion und eine kostenlose Testversion. Weitere Preisinformationen für Yotpo findest du unten.

Kostenlose Version

Ja

Gratis Testen

Ja

Einsatz

Cloud, SaaS, Web

Training

Persönlich

Live Online

Webinare

Dokumentation

Kundenbetreuung

24/7 (Live Vertreter)

Support während der Geschäftszeiten

Online

Yotpo Funktionen

Kundenbindung Software
Aktivitäts-Verfolgung
Bonus-Verwaltung
CRM
Geschenkkarten-Management
Kundenkarten
Mitglieder-Portal
Mitgliedschaft-Management
Treueprogramm
Zugriffsquellen-Verfolgung
360-Grad-Feedback
Analytik
Berichterstattung über Anrufe
Feedback-Sammlung
Umfrage-Management
Überwachung der Beschwerden
Empfindungsanalyse
Gamification
Kampagnenmanagement
Reaktions-Management
Review-Generierung
Social Media-Kennzahlen
Social Media-Überwachung
Überprüfung bewerten
Affiliate-Marketing
Bonus-Verteilung
Feedback-Management
Kampagnenmanagement
Kontaktmanagement
Leadmanagement
Mitarbeiterempfehlungs-Management
Partner-Verweisliste
Treueprogramm
Dashboard
Empfindungsanalyse
Kampagnenmanagement
Negatives Feedback Management
Nutzerbewertungs-Anfrage
Nutzerbewertungs-Notifikation
Reaktions-Management
Teilen in sozialen Medien
Überprüfung bewerten

Yotpo – Nutzerbewertungen

Zeigt 5 von 202 Nutzerbewertungen

Gesamt
4.5/5
Benutzerfreundlichkeit
4.4/5
Kundenservice
4.5/5
Funktionen
4.4/5
Preis-Leistungs-Verhältnis
3.8/5

Delivers reviews, easy to use!

Bewertet am 9.11.2017
Travis R.
Ecommerce Consultant
Verwendete die Software für: Mehr als 2 Jahre
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: It makes my client's money every day and increases engagement. It makes me look good every time I recommend it and Yotpo is a great company to deal with.

Vorteile: Yotpo is easy to install if you're using a major eCommerce cart provider like Magento, Shopify, etc. There are some other copy cats out there that promise the world but they have all fallen short or simply miss things. I'm using the incentive coupons to get more reviews with some clients and it's awesome. The review moderation is easy to use, makes sense and we use it every day. As an eCommerce consultant I recommend Yotpo to all my clients and see the results first hand.

Nachteile: Yotpo can be a powerful tool in the right hands. It has a ton of features and you can get lost during setup on which are the most important.

Great functionality but...

Bewertet am 23.8.2019
Abraham B.
CEO
Einzelhandel, 2-10 Mitarbeiter
Verwendete die Software für: 1-5 Monate
Quelle des Nutzers 
4/5
Gesamt
4/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
3/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Onboarding experience was great. Like the personal touch everything gets.

Vorteile: I like that with Yotpo I own my reviews and I get much more control over design. When onboarding Yotpo provided a personal dev team to design my Review portal to make it match the feel and look of my store.

Nachteile: I was hoping that Yotpo will increase reviews and customer engagement however the case seems to be that less people are leaving reviews and engaging with the reviews and Q&A. I also don't like that the Q&A section doesn't have a search bar when the Q&A section is separate for the reviews tab. And finally the app is very expensive and especially if in getting less activity with the reviews and Q&A I don't know if the cost is worth it.

Antwort des Softwareanbieters

von Yotpo an 19.9.2019

Hi Abraham, thank you so much for leaving a review! We really appreciate your feedback and are constantly working on finding ways to improve our product and better serve our customers. We hear your frustration and have reached out to one of the team members on your account - they'll be getting in touch to work together on easing some of these concerns.

Love this review software!

Bewertet am 8.1.2020
Sarah M.
Owner
Kosmetik, 2-10 Mitarbeiter
Verwendete die Software für: 6-12 Monate
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
5/5
Eigenschaften & Funktionalitäten
5/5
Kundenbetreuung
5/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: So far it’s been great. I’m collecting reviews daily on my products, engaging with customers all while improving credibility to potential customers.

Vorteile: So easy to set up and looks great on my product pages. It automatically sends out emails to customers who have purchased, saving me time.

Nachteile: Limit to emails each month with free version it includes only 50 emails. The back end is also a little clunky. It took some time to learn it, I’m still not using it to it’s full potential.

Antwort des Softwareanbieters

von Yotpo an 15.1.2020

Hi Sarah! Thank you so much for leaving a review, we really appreciate your feedback. Please know it is a huge part of how we continue to evolve - we are constantly working on more ways to make our platform as accessible as possible (in how it works intuitively and how it scales with growing businesses). Thanks again and happy to hear you're enjoying Yotpo!

Poor value for the $$$

Bewertet am 13.11.2019
Clay R.
Founder, CEO
Sportartikel, 2-10 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
5/5
Gesamt
5/5
Benutzerfreundlichkeit
4/5
Eigenschaften & Funktionalitäten
4/5
Kundenbetreuung
2/5
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: Yotpo helped to automate the collection of reviews but there are plenty of other apps that do the same thing at a fraction of the price.

Vorteile: Yotpo is a beautiful and simple review platform with advanced features

Nachteile: PRICE - We started with Yotpo very early on and the product was reasonably priced for a shopify store at that time but then the price shot up to thousands of dollars/quarter. The price was only based on the fact that you use the service, not how much you use or how many referrals or reviews you get. As a small business, this simply isn't practical or sustainable. We had to switch to another product, okendo, which is much more reasonably priced and actually has more advanced features than Yotpo.

Antwort des Softwareanbieters

von Yotpo an 17.12.2019

Hi Clay! Thank you so much for leaving the review, we really appreciate your feedback and consider it highly valuable as we continue to grow and map out our focus moving forward. As far as pricing, our pricing structure is modeled to grow with our customers, but we know that can't fit the needs of every brand. With that said, we're constantly working to adjust and make our pricing as accessible as possible while still matching the value of the product and are excited to continue to do so. Thanks again, we really appreciate you taking the time.

Feels quite basic, but lacks functionallity

Bewertet am 21.11.2019
Albin O.
Back Office Agent
Internet, 1.001-5.000 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Quelle des Nutzers 
3/5
Gesamt
3/5
Benutzerfreundlichkeit
3/5
Eigenschaften & Funktionalitäten
Kundenbetreuung
Preis-Leistungs-Verhältnis
Wahrscheinlichkeit der Weiterempfehlung:
Unwahrscheinlich Äußerst wahrscheinlich

Kommentare: We have used Yotbo for a few years, and since it's implemented on our website it is hard for us to abandon Yotpo, although we really want to.

Vorteile: A lot of automatic features, and the software takes care of most things.

Nachteile: 1. In the Q/A-section there is a "Send to past shoppers"-button. We absolutely hate this button, and there is no option to hide or remove it. It's very easy to accidentally press the button and then an e-mail is sent to hundreds of customers saying our company needs help answering the question. When this happens, we get a lot of angry e-mails from customers asking what we are doing and telling us how incompetent we are.
Sometimes people provide personal information in their questions, and if we accidentally send these questions (and personal information) to other customers, we might get sued.
2. There were two of us working in Yotpo, and it was a bit problematic. During the summer there were six of us, and we had to come up with our own solutions to prevent two or three of us not to answer the same reviews, or four of us trying to find the answer to the same question. There is no way to see what questions your colleagues are working with, and no way to make notes on a question or review. We usually spend an hour every day copying all the questions to a separate online document, and all the reviews (with rating, user e-mail address, and order number) to another document to be able to handle it.