--- description: Detaillierte Informationen über Aircall zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aircall Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [IVR Software (Interactive Voice Response)](/directory/30231/ivr/software) > [Aircall](/software/144486/aircall) # Aircall Canonical: https://www.capterra.ch/software/144486/aircall Seite: 1 / 20\ Weiter: [Nächste Seite](https://www.capterra.ch/software/144486/aircall?page=2) > Aircall unterstützt mit seinem benutzerfreundlichen und leistungsstarken Telefonsystem Unternehmen in der Kundenbetreuung und im Vertrieb produktiver zu arbeiten. > > Bewertung: **4.2/5** von 466 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Aircall? KMUs, die mit ihren Kunden per Telefon sprechen müssen, um Geschäfte abzuwickeln. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 466 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.1/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Aircall - **Region**: New York, NY, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Startpreis**: EUR 40.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Norwegisch, Spanisch - **Verfügbare Länder**: Australien, Belgien, Chile, Deutschland, Dänemark, Estland, Finnland, Frankreich, Griechenland, Irland, Israel, Italien, Kanada, Kolumbien, Kroatien, Lettland, Litauen, Malaysia, Mexiko, Neuseeland und 18 weitere ## Funktionen - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufverteilung - Anrufüberwachung - Aufgabenmanagement - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung über Anrufe - CRM-Systeme - Call Screening - Call-Center-Management - Chat / Messaging - Computer Telephony Integration - Dashboard Software - Dateitransfer - Fundraising-Management - IVR - Kommunikationsmanagement - Konferenzschaltungen - Kontaktmanagement - Leistungskennzahlen - Listen-Management - Live-Chat - Management der Anruflisten - PBX - Power Dialer - Rückruf-Terminplanung - SIP-Trunking - Softphone Software - Spender-Management - Stimmenanpassung - Telefon-Tasteneingabe - Terminplanung - Text in Sprache (verwandeln) - Videokonferenzen - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit - Zugriffskontrollen / Berechtigungen ... und 7 weitere Funktionen ## Integrationen (36 insgesamt) - 4Seller - Agentforce - Apollo.io - Bee - Crisp - Fin - Fivetran - Freshservice - Front - Gong - Google Workspace - Gorgias - Greenway Health Pay - HubSpot Agent Hub - HubSpot Content Hub ... und 21 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - 24/7 Live-Support - Chat ## Category - [IVR Software (Interactive Voice Response)](https://www.capterra.ch/directory/30231/ivr/software) ## Ähnliche Kategorien - [IVR Software (Interactive Voice Response)](https://www.capterra.ch/directory/30231/ivr/software) - [Dialer Software](https://www.capterra.ch/directory/30999/auto-dialer/software) - [VoIP-Software](https://www.capterra.ch/directory/30940/voip/software) - [Telefonanlage Software](https://www.capterra.ch/directory/31101/business-phone-systems/software) - [AI Agents for Customer Support](https://www.capterra.ch/directory/34696/ai-agents-for-customer-support/software) ## Alternativen 1. [Ringover](https://www.capterra.ch/software/169627/ringover) — 4.7/5 (890 reviews) 2. [Convoso](https://www.capterra.ch/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.ch/software/29589/callcenternow) — 4.8/5 (335 reviews) 4. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1789 reviews) 5. [Readymode](https://www.capterra.ch/software/136728/Readymode) — 4.6/5 (145 reviews) ## Nutzerbewertungen ### "Effektives Calling-Tool mit nahtloser HubSpot Anbindung" — 3.0/5 > **Theresa** | *5. Mai 2025* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: tolle Anbindung an Hubspot und sehr intuitiv. macht effizientes Anrufen möglich und lässt mich so meinen Job schneller erledigen > > **Nachteile**: Zum Teil treten technische Probleme auf, sodass kein Anruf mehr möglich ist. Meist klappt es dann aber nach mehreren Refreshs wieder > > Sehr intuitives und effektives Tool, welches unser Calling insb im Sales Team auf die nächste Stufe hebt ----- ### "Helpful for Privacy, but Reliability Needs Improvement" — 4.0/5 > **Aleah** | *8. Juli 2026* | Verbraucherdienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: What I liked most about Aircall is that it allows me to make and receive work-related calls without using my personal phone number. That added layer of privacy is a big benefit and makes it much easier to keep work communication separate from my personal life. It has been especially useful for maintaining that boundary while still staying accessible. > > **Nachteile**: What I liked least about Aircall is the inconsistency. Calls can drop, notifications are sometimes missed, and that makes it harder to rely on when communication needs to be seamless. It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should. > > My overall experience with Aircall has been mixed. I really appreciate the privacy it gives me by masking my personal phone number, and that is one of the biggest reasons I value the app. At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has not always felt intuitive. Overall, it serves an important purpose, but the experience would be much better with stronger consistency and usability. ----- ### "A modern, VOip phone system that integrates seamlessly with your tools" — 4.0/5 > **Louis** | *22. Mai 2026* | Immobilien | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Native Salesforce integration: This is, by far, one of Aircall's biggest strengths. The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). This has drastically reduced manual data entry and improved CRM data accuracy. Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days. VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally. > > **Nachteile**: The analytics are good, but more advanced and customizable reports would be a welcome addition Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. > > It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model. ----- ### "Exceptional CRM Integration Hindered by High Costs and Seat Minimums" — 5.0/5 > **Verifizierter Rezensent** | *28. August 2026* | Vorstandsbüro | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: What makes Aircall exceptional is its best-in-class, frictionless CRM integration ecosystem. The app embeds seamlessly into platforms like Salesforce, HubSpot, Zendesk, and Pipedrive. When a call comes in, the automatic contact pop-up instantly displays the caller’s past history, while call recordings, disposition tags, and AI summaries are logged automatically without leaving the CRM window. This eliminates manual data entry and dramatically increases rep productivity. > > **Nachteile**: aggressive pricing model, strict seat minimums, and heavy feature gating. Enforcing a mandatory 3-license minimum makes it unnecessarily expensive for small teams, while essential tools like Salesforce integrations, live call monitoring, power dialers, and AI summaries are locked behind higher tiers or paid add-ons. > > Aircall delivers a premium, highly efficient experience for B2B sales and support teams heavily reliant on CRM automation. However, its value proposition hinges on whether your organization is willing to pay higher seat costs for integration polish rather than seeking an all-in-one phone-and-video bundle. ----- ### "Reliable calling, but rigid contracts and hidden costs at renewal" — 1.0/5 > **Peter** | *23. Juli 2026* | Forschung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real business — we can trace concrete deals directly to outreach done via Aircall. > > **Nachteile**: Contract and billing flexibility is poor. We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive check-in from Aircall to flag the mismatch. We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available. > > The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice. We're moving to a different provider mainly because of this lack of flexibility around contracts, not the calling product itself. ----- Seite: 1 / 20\ Weiter: [Nächste Seite](https://www.capterra.ch/software/144486/aircall?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/144486/aircall) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten