--- description: Detaillierte Informationen über Aircall zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Aircall Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [IVR Software (Interactive Voice Response)](/directory/30231/ivr/software) > [Aircall](/software/144486/aircall) # Aircall Canonical: https://www.capterra.ch/software/144486/aircall Seite: 1 / 20\ Weiter: [Nächste Seite](https://www.capterra.ch/software/144486/aircall?page=2) > Aircall unterstützt mit seinem benutzerfreundlichen und leistungsstarken Telefonsystem Unternehmen in der Kundenbetreuung und im Vertrieb produktiver zu arbeiten. > > Bewertung: **4.2/5** von 465 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Aircall? KMUs, die mit ihren Kunden per Telefon sprechen müssen, um Geschäfte abzuwickeln. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 465 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 3.9/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.1/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Aircall - **Region**: New York, NY, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Startpreis**: EUR 40.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch, Französisch, Italienisch, Norwegisch, Spanisch - **Verfügbare Länder**: Australien, Brasilien, Chile, China, Deutschland, Frankreich, Indien, Italien, Japan, Kanada, Kolumbien, Mexiko, Portugal, Spanien, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Alarmfunktion / Benachrichtigungen - Anpassbare Berichte - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufverteilung - Anrufüberwachung - Aufgabenmanagement - Aufzeichnung - Automated Attendant - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung und Statistik - Berichterstattung über Anrufe - CRM-Systeme - Call Screening - Call-Center-Management - Chat / Messaging - Computer Telephony Integration - Dashboard Software - Dateitransfer - Fundraising-Management - IVR - Kommunikationsmanagement - Konferenzschaltungen - Kontaktmanagement - Listen-Management - Live-Chat - Management der Anruflisten - Mobiler Zugriff - PBX - Power Dialer - Rückruf-Terminplanung - SIP-Trunking - Softphone Software - Spender-Management - Stimmenanpassung - Telefon-Tasteneingabe - Text in Sprache (verwandeln) - Videokonferenzen - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) - Werkzeuge zur Zusammenarbeit - Zugriffskontrollen / Berechtigungen ... und 4 weitere Funktionen ## Integrationen (99 insgesamt) - ActiveCampaign - Allego - Alloy - Appy Pie - Avoma - BigCommerce - BigID.me - Bloobirds - Builder Prime - Bullhorn ATS & CRM - Bullhorn Time & Expense - Callingly - Chorus - Clari Copilot - Copper ... und 84 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [IVR Software (Interactive Voice Response)](https://www.capterra.ch/directory/30231/ivr/software) ## Ähnliche Kategorien - [IVR Software (Interactive Voice Response)](https://www.capterra.ch/directory/30231/ivr/software) - [Dialer Software](https://www.capterra.ch/directory/30999/auto-dialer/software) - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) - [VoIP-Software](https://www.capterra.ch/directory/30940/voip/software) - [Prädiktive Wähler](https://www.capterra.ch/directory/30597/predictive-dialer/software) ## Alternativen 1. [Ringover](https://www.capterra.ch/software/169627/ringover) — 4.7/5 (884 reviews) 2. [Convoso](https://www.capterra.ch/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.ch/software/29589/callcenternow) — 4.8/5 (330 reviews) 4. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1787 reviews) 5. [Readymode](https://www.capterra.ch/software/136728/Readymode) — 4.6/5 (144 reviews) ## Nutzerbewertungen ### "Effektives Calling-Tool mit nahtloser HubSpot Anbindung" — 3.0/5 > **Theresa** | *5. Mai 2025* | Computer-Software | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: tolle Anbindung an Hubspot und sehr intuitiv. macht effizientes Anrufen möglich und lässt mich so meinen Job schneller erledigen > > **Nachteile**: Zum Teil treten technische Probleme auf, sodass kein Anruf mehr möglich ist. Meist klappt es dann aber nach mehreren Refreshs wieder > > Sehr intuitives und effektives Tool, welches unser Calling insb im Sales Team auf die nächste Stufe hebt ----- ### "Helpful for Privacy, but Reliability Needs Improvement" — 4.0/5 > **Aleah** | *8. Juli 2026* | Verbraucherdienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: What I liked most about Aircall is that it allows me to make and receive work-related calls without using my personal phone number. That added layer of privacy is a big benefit and makes it much easier to keep work communication separate from my personal life. It has been especially useful for maintaining that boundary while still staying accessible. > > **Nachteile**: What I liked least about Aircall is the inconsistency. Calls can drop, notifications are sometimes missed, and that makes it harder to rely on when communication needs to be seamless. It also has not been the easiest app to navigate, so the overall experience can feel more frustrating than it should. > > My overall experience with Aircall has been mixed. I really appreciate the privacy it gives me by masking my personal phone number, and that is one of the biggest reasons I value the app. At the same time, the reliability issues and missed notifications have made it harder to trust fully, and the navigation has not always felt intuitive. Overall, it serves an important purpose, but the experience would be much better with stronger consistency and usability. ----- ### "A modern, VOip phone system that integrates seamlessly with your tools" — 4.0/5 > **Louis** | *22. Mai 2026* | Immobilien | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Native Salesforce integration: This is, by far, one of Aircall's biggest strengths. The integration with Salesforce is seamless and powerful: calls are automatically logged in the corresponding contact or lead records, call recordings and notes are directly attached to Salesforce activities, and our sales team can initiate calls directly from Salesforce with a single click (Click-to-Dial). This has drastically reduced manual data entry and improved CRM data accuracy. Getting started was incredibly fast — numbers can be provisioned in just a few clicks, and onboarding new team members takes minutes, not days. VR, call routing, business hours, shared inboxes, call tagging, and analytics provide everything a growing team needs to manage calls professionally. > > **Nachteile**: The analytics are good, but more advanced and customizable reports would be a welcome addition Occasionally, we've experienced minor call quality issues (echo, latency, or dropped calls), especially on weaker internet connections. > > It has allowed our team to move away from outdated phone systems and adopt a modern, flexible, cloud-based solution that fits perfectly with our remote and hybrid work model. ----- ### "Strong tool for small and early stage sales teams." — 3.0/5 > **Scarlett** | *28. Juli 2026* | Architektur & Planung | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: I enjoyed the compatibility of the browser extension, and range of use across multiple devices. Aircall is easy to learn and to integrate with existing workflows for the early stages of building an outbound sales team. > > **Nachteile**: I felt that Aircall's capabilities were limited compared to other outbound calling services I have used before. Sequencing was limited and the ability to run several calls simultaneously is necessary for high volume outreach. > > I find Aircall to be a simple and easy to use beginner tool for getting into outbound sales. As these systems and teams mature, they will likely need to upgrade to another system, but Aircall is unobtrusive and can work in most systems, so it won't ask you to build a complex workflow around it. ----- ### "Reliable calling, but rigid contracts and hidden costs at renewal" — 1.0/5 > **Peter** | *23. Juli 2026* | Forschung | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: Call quality and day-to-day functionality were reliable, and outbound calling through the platform helped us close real business — we can trace concrete deals directly to outreach done via Aircall. > > **Nachteile**: Contract and billing flexibility is poor. We ended up paying for unused plan capacity (5 users, international calling bundle) for roughly a year without any proactive check-in from Aircall to flag the mismatch. We were also forced into two separate unwanted full-price contract extensions: once from a missed cancellation deadline with zero flexibility offered, and again when porting our number out to a new provider required a full extra month at full price, with no reduced or number-only option available. > > The core product did its job and supported real revenue outcomes for us. But the relationship was undermined by opaque plan terms, no proactive account management, and rigid, inflexible offboarding — getting any accommodation required direct escalation rather than being offered as standard practice. We're moving to a different provider mainly because of this lack of flexibility around contracts, not the calling product itself. ----- Seite: 1 / 20\ Weiter: [Nächste Seite](https://www.capterra.ch/software/144486/aircall?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/144486/aircall) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten