--- description: Detaillierte Informationen über Kapture CX zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kapture CX Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Beschwerdemanagement Software](/directory/30674/complaint-management/software) > [Kapture CX](/software/144560/Kapture) # Kapture CX Canonical: https://www.capterra.ch/software/144560/Kapture Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/144560/Kapture?page=2) > Zu den Funktionen von Kapture CRM gehören Vertriebsautomatisierung, Kundenservice, Vertriebs-CRM, mobile CRM, Ticketmanagement, Service-CRM und Marketing. > > Bewertung: **4.2/5** von 40 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Kapture CX? Hotels, schnelldrehende Produkte, Immobilien, Pharma, Banken, Touren und Reisen, Dienstleister ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.2/5** | 40 Nutzerbewertungen | | Bedienkomfort | 4.4/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.3/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.2/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: Adjetter Media - **Region**: Bengaluru, Indien - **Gegründet**: 2011 ## Gewerblicher Kontext - **Startpreis**: $ 39.00 - **Zielgruppe**: 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Android (mobil), iPhone (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Bahrain, Bangladesch, Indien, Indonesien, Katar, Kuwait, Malaysia, Philippinen, Saudi-Arabien, Singapur, Vereinigte Arabische Emirate, Vereinigte Staaten ## Funktionen - Aktivitäts-Dashboard - Alerts/Escalation - Angebote / Schätzungen - Anpassbare Vorlagen - Benutzer-Management - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Call-Center-Management - Chatbot-Software - Dashboard Software - E-Mail-Management - Feedback-Management - Konversationsanalysen - Kundendatenbank - Kundenspezifisches Branding - Live-Chat - Mobiler Zugriff - Multi-Channel-Kommunikation - Multichannel-Datenerfassung - Routing - Self-Service Portal - Supportticket-Management - Third-Party Integrations - Umfragen & Feedback - Verfolgung von Interaktionen - Warteschlangenmanagement - Wissensbasis-Management - Workflow-Management ## Integrationen (13 insgesamt) - FreshBooks - Google Analytics 360 - Google Calendar - Grow - Meta for Business - Oracle Field Service - Oracle Service - Plivo - SAP Customer Experience - Shopify - Twilio - Twitter/X - WordPress ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Beschwerdemanagement Software](https://www.capterra.ch/directory/30674/complaint-management/software) ## Ähnliche Kategorien - [Beschwerdemanagement Software](https://www.capterra.ch/directory/30674/complaint-management/software) - [Field Service Management Software](https://www.capterra.ch/directory/10009/field-service-management/software) - [Chatbot Plattformen](https://www.capterra.ch/directory/31596/conversational-ai-platform/software) - [CEM Software (Customer Experience Management)](https://www.capterra.ch/directory/30671/customer-experience/software) - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) ## Alternativen 1. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Tidio](https://www.capterra.ch/software/144040/tidio-chat) — 4.7/5 (590 reviews) 4. [Intercom](https://www.capterra.ch/software/134347/intercom) — 4.5/5 (1131 reviews) 5. [Zoho Desk](https://www.capterra.ch/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Nutzerbewertungen ### "Scalable solution for all CX needs" — 5.0/5 > **Karandeep** | *23. Januar 2025* | Konsumgüter | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: Kapture was a standout vendor for us due to the feature rich platform and the willingness of the team to customize per our unique needs. The onboarding process was structured, and the team was committed to aligning with our pace, which is crucial when dealing with both mature and developing markets. Their support during the pilot phase and the flexibility to scale up made the implementation process seamless. > > **Nachteile**: While the overall process was smooth, initial issues with commercials took some time to resolve. The product itself has little to no downtime, and we appreciate the ease of use of ticketing software. > > Kapture CX has enabled us to streamline operations across multiple geographies, including regions with varying levels of operational maturity. The platform's scalability ensures that we can handle a large number of users effectively as we grow ----- ### "Kapture has been a turning point for customer support automation" — 5.0/5 > **Gokul** | *24. Januar 2025* | Verbraucherdienste | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Kapture provides some great AI features that were never offered by the earlier vendors we had. The mature Gen AI features on the platform are very useful, considering the size of our company. Smart routing is especially a stand-out. > > **Nachteile**: Could benefit from some in-app guidance for features that are a bit more advanced. Our agents usually pick up with training but the power users had to rely on the support team for help (their response has been timely and quick too\!) > > Customer support automation through Kapture has really helped us elevate Customer Service for us. It has helped us in some crucial junctures with respect to concerns in retail, which can get repetitive and complicated. Tools like voice support, omnichannel integration, self service, digital case management, and agent producitivity have given us a big advantage. ----- ### "Kapture review" — 3.0/5 > **Paridhi** | *17. Dezember 2024* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 5.0/10 > > **Vorteile**: there's nothing special, but it works smoothly. > > **Nachteile**: The aspects I liked the least about Kapture are, first, the search option, and second, the absence of notification sounds. > > The initial phase was challenging, and it took about a month to fully understand everything. However, due to the absence of notification sounds, many emails are still exceeding the FRT. ----- ### "Regarding the usablity of kapture" — 5.0/5 > **Manisha Kumari** | *1. September 2022* | E-Learning | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Yes, features are very impactful for us. we also can get the daily report of the query we received on the kapture via, Email, call, and chat. Yes, the integration of my operator is very useful for us. > > **Nachteile**: Sometimes, it gets slow despite of being a good internet connection. No, the integration of my operator with Kapture is quite useful and smooth. > > We are solving the query of the students via, Email, call and chat who are using our product. ----- ### "Great tool for customer support" — 5.0/5 > **Chetan** | *23. August 2022* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The reporting and ease of integration are one of the best. We have linked our emails, calls, social media account with Kapture and they're working swiftly. > > **Nachteile**: Only the linkedin integration have some issues and they're still trying to integrate it. > > We have been providing customer service using Kapture CRM and we are able to scale our support system. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/144560/Kapture?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/144560/Kapture) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | ja | | ----- ## Strukturierte Daten