--- description: Detaillierte Informationen über USU Knowledge Management zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: USU Knowledge Management Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Wissensmanagement Tools](/directory/30094/knowledge-management/software) > [USU Knowledge Management](/software/144600/usu-knowledge-management) # USU Knowledge Management Canonical: https://www.capterra.ch/software/144600/usu-knowledge-management Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/144600/usu-knowledge-management?page=2) > Knowledge Center - die aktive Wissensdatenbank - ermöglicht die passgenaue Bereitstellung von Informationen für eine schnellere Beauskunftung. > > Bewertung: **4.8/5** von 18 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet USU Knowledge Management? Knowledge Center ist die Wissensdatenbank über alle Branchen und Fachbereiche hinweg. Speziell im Kundenservice und IT-Service bieten wir messbare Mehrwerte. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 18 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.7/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.7/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.6/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: USU - **Region**: Möglingen, Deutschland - **Gegründet**: 1977 ## Gewerblicher Kontext - **Startpreis**: $ 10.00 - **Preismodell**: (Gratis Testen) - **Zielgruppe**: 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop), Windows (On-Premise), Linux (On-Premise), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Deutsch, Englisch - **Verfügbare Länder**: Deutschland, Kanada, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - Aktivitäts-Dashboard - Aktivitäts-Verfolgung - Alarmfunktion / Benachrichtigungen - Alerts/Escalation - Analyse Tools - Anpassbare Vorlagen - Berichterstattung / Analyse - Berichterstattung und Statistik - CRM-Systeme - Catalog Management - Content-Management - Discussions/Forums - Drag-and-Drop - Einstellungen (Personalbeschaffung) - Feedback-Management - IT-Asset-Management - Konto-Benachrichtigungen - Kundenbindung - Kundenspezifisches Branding - Mehrsprachig - Multi-Channel-Kommunikation - Nutzungsverfolgung/-analyse - Self-Service Portal - Störfallmanagement - Suchen / filtern - Textbearbeitung - Third-Party Integrations - Umfragen & Feedback - Volltextsuche - Vorlagen-Management - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Wissensmanagement - Workflow-Management - Zugriffskontrollen / Berechtigungen ## Integrationen (6 insgesamt) - SAP Business One - Salesforce Platform - Salesforce Sales Cloud - ServiceNow - Slack - Zendesk Suite ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) ## Ähnliche Kategorien - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) - [Customer Success Tools](https://www.capterra.ch/directory/30961/customer-success/software) - [CCM-Software](https://www.capterra.ch/directory/31002/customer-communications-management/software) - [Service Desk Software](https://www.capterra.ch/directory/31027/service-desk/software) - [Wissensdatenbank Software](https://www.capterra.ch/directory/32454/knowledge-base/software) ## Alternativen 1. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1753 reviews) 2. [Zendesk Suite](https://www.capterra.ch/software/164283/zendesk) — 4.4/5 (4072 reviews) 3. [Bitrix24](https://www.capterra.ch/software/113540/bitrix24) — 4.2/5 (984 reviews) 4. [TeamSupport](https://www.capterra.ch/software/87908/teamsupport) — 4.5/5 (848 reviews) 5. [Zoho Desk](https://www.capterra.ch/software/169505/zoho-desk) — 4.5/5 (2211 reviews) ## Nutzerbewertungen ### "Excellent resource to manage your single source of truth" — 5.0/5 > **Tariq** | *16. Juni 2021* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Ease of use, flexibility and the agent interface > > **Nachteile**: None, the product met all of our criteria > > \[SENSITIVE CONTENT HIDDEN\] and the team at Unymira were excellent at every level. They made it easy to understand the product and simplified the procurement process. The implementation went smoothly and \[SENSITIVE CONTENT HIDDEN\] was part of the journey at every step. ----- ### "Great Tool for Contact Centers" — 5.0/5 > **Verifizierter Rezensent** | *8. Juli 2019* | Medizinische Geräte | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Designed to support customer service teams, Knowledge Center provides an excellent platform for hosting the information my teams need to answer questions quickly. We have great flexibility to configure the system specific to our organizational structure, allowing us to pre-filter answers based on the user's team membership. Customizable roles and groups allow for clearly defined access rights for the users and the ability to manage those rights easily. Coupled with the customizable workflows, this has allowed us to pursue a true Knowledge Centered Support (KCS) strategy by distributing appropriate editorial privileges throughout the teams. Multiple hosted and on-prem options available. > > **Nachteile**: Knowledge Center lacks thorough system and administrative documentation in English. This lack is somewhat mitigated by excellent support and availability of the Unymira implementation team but does create some challenges in learning the system and its potential uses. The high flexibility and customizability of the system, along with some non-intuitive interface elements, lead to a rather steep learning curve. > > We implemented Knowledge Center to support customer service team members located in five locations across the globe (primarily North America). We needed a product with a flexible structure we could configure to meet the specific needs of our various teams as well as support our transition to a KCS framework driving content creation from the front-lines. Knowledge Center provided a cost-effective yet robust solution tailored to the needs of contact and support centers. ----- ### "Knowledge Center is excellent\!" — 4.0/5 > **Judy-Ann** | *8. August 2019* | Telekommunikation | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: This user-friendly software is very adaptable with very cool features. > > **Nachteile**: At this time, I an unable to say ....... ----- ### "Not just "Checking Boxes" product. This is their primary focus and it shows. There is a difference" — 5.0/5 > **Keith** | *15. Juni 2021* | Medizinische Geräte | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Many will say they offer a Knowledge Management solution however it is generally not their primary focus, if not obvious during RFP, it will become obvious once you begin to use. I have found those other companies will do "just enough" to sell you that it's "Knowledge Management" but lack necessary features impacting your ability to run a successful Knowledge project. > > **Nachteile**: Nothing really comes to mind, whatever concerns I may have had are usually addressed by really responsive support team > > The product is really everything we could ask for. Easy to create and manage content, even easier for contact center reps to find what they are looking for quickly, with information organized clean ----- ### "USU Knowledge Management will empower your business and users" — 5.0/5 > **Stephanie** | *13. Juli 2021* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: The most impressive aspect of USU's Knowledge Management system is the ability for knowledge managers to customize the user experience based on their business needs. Drag and drop modules allow you to build user interfaces that enable users to engage with content better than any knowledge base I have ever managed. Users can favorite, rate, and follow content which enables users to get to the content they need quickly. The training and decision tree builders allows for content designers and training teams to create and deploy robust learning experiences quickly and effectively - ensuring process compliance and increasing users speed to proficiency. > > **Nachteile**: There were some lessons learned with reporting requirements - these should be defined in detail versus high-level. Depending on the requirements, the system will be need to be configured to capture the data required for reporting. ----- Seite: 1 / 2\ Weiter: [Nächste Seite](https://www.capterra.ch/software/144600/usu-knowledge-management?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/144600/usu-knowledge-management) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten