Ecosystems

VMO review

Vorteile:

The VMO tool provides an overall picture of how MPS is working for my customer. It is a time saver for the ADM having Ecosystems take the data and format it in to the VMO tool for not only the customer but for HP to see where to guide the customer in to making decisions.

Nachteile:

The VMO tool need a help Icon that explains the how to use each slide and what the slide is trying to say. Examples of the value of the VMP tool. This tool is great, however unless you know where to look for the results it can be overwhelming.

VMO Review for Managed Print Services Strategic Business Reviews

Kommentare: The VMO offers an innovative way to present strategic views of a customer's business, while at the same time sections to show the 'state of the business' data important to my customers. I appreciate the Value Consultants with whom I work to craft the Business Reviews for my customers.

Vorteile:

The platform is an innovative way to present business relevant data regarding customer priorities in their print environment. The VMO continues to innovate so that the platform provides insights into the customer business components of their print environment.

Nachteile:

The platform is restrictive in some ways regarding presentation of data sets and trends in the Insights and Innovations section. Some information is presented in Excel spreadsheet format, which is inconsistent and varies from the more innovative and standardized views data is presented throughout the platform.

VMO Review

Kommentare: I've used VMO several times to close opportunities. When a customer sees how VMO can help them understand their current environment and help them determine future business decisions based on use today is invaluable.

Vorteile:

VMO helps the customer really understand how devices are being used in their environment taking all the guess work out of the analysis. It's ability to help build a business case based on actual data collected is great!

Nachteile:

I do not have any Cons at this time, the software and support are excellent.

Feedback on the VMO experience and HP Managed Print

Kommentare: Excellent. The VMO is always open to new ideas, really helps to support a large complex always changing account.

Vorteile:

Flexibility and Scale-ability This software is used primarily as a quarterly status tool, and over the past 4 years has been able to easily accommodate growth and changes in the client account. Additionally the tool has been able to adapt to new custom use requirements, supporting client executive audiences. The client has been able to adopt the tool into their offices for adhoc reporting.

Nachteile:

The software default is fully loaded detailed drill downs. This is great, but can be a hindrance to keeping the subject at a summary level. Maybe consider different detail options, rather than customizing the default. Options would target the audience needs for summary <-> detail.

Supports MPS accounts

Kommentare: I have been able to have future growth opportunities with my customer due to the information that is placed on the road map. We have aligned ourselves and set goals, action items to keep on progress with the road map

Vorteile:

The best feature about the VMO is can be totally designed and reflective to my customer. I appreciate that this is not an out of the box tool but a tool that can be designed to meet the story that you want to communicate with the customer. The data that the tool is about to display is excellent and assists in helping the customer understand their purchased managed print environment.

Nachteile:

It can be difficult to edit information in the VMO and is best to ask assistance from the VMO team members.