--- description: Detaillierte Informationen über User.com zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: User.com Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Marketing Automation Tools](/directory/6/marketing-automation/software) > [User.com](/software/144916/usercom) # User.com Canonical: https://www.capterra.ch/software/144916/usercom Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/144916/usercom?page=2) > Ein fortschrittliches Marketing- und Vertriebssystem, das zur Automatisierung der personalisierten Kommunikation und zur Optimierung der internen Prozesse beiträgt. > > Bewertung: **4.6/5** von 36 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet User.com? Kleinunternehmen, Start-Ups, Unternehmen, Agenturen ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.6/5** | 36 Nutzerbewertungen | | Bedienkomfort | 4.2/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.6/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.4/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 80% | (8/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: User.com - **Region**: Warsaw, Polen - **Gegründet**: 2015 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Arabisch, Chinesisch, Deutsch, Dänisch, Englisch, Finnisch, Französisch, Hebräisch, Indonesisch, Italienisch, Japanisch, Koreanisch, Niederländisch, Norwegisch, Polnisch, Portugiesisch, Russisch, Schwedisch, Spanisch, Thailändisch, Tschechisch, Türkisch, Ukrainisch, Ungarisch - **Verfügbare Länder**: Australien, Brasilien, China, Deutschland, Indien, Japan, Kanada, Mexiko, Polen, Vereinigte Staaten, Vereinigtes Königreich ## Funktionen - A/B Testing - Abonnenten-Management - Aktivitäts-Dashboard - Alarmfunktion / Benachrichtigungen - Anrufaufzeichnung - Anrufprotokoll - Anrufüberwachung - Aufgabenmanagement - Automatische Antworten - Automatisierte Terminplanung - Automatisiertes Routing - Autoresponders - Call-Center-Management - Catalog Management - Chat / Messaging - Chatbot-Software - Content-Management - E-Mail-Tracking - Echtzeit-Chat für Kunden - Geplanter Nachrichtenversand - Kampagnenplanung - Kontaktmanagement - Konversion-Tracking - Kundendatenbank - Kundenerlebnis-Management - Kundensegmentierung - Lead-Generierung - Live-Chat - Marketing-Automatisierung - Massen-SMS - Mehrsprachig - Mobile Optimization - Mobiler Zugriff - Multi-Channel-Kommunikation - Nachrichten-Personalisierung - Proaktiver Chat - Prädiktive Analytik - Remote-Support - SMS Notifications - Terminverwaltung - Transkripte / Chatverlauf - Verfolgung von Interaktionen - Visuelle Analytik - Volltextsuche - Webseitenintegration - Werkzeuge zur Zusammenarbeit - Wissensbasis-Management - Zielkontoerkennung - Zielseiten / Web-Formulare - Zwei-Wege-Messaging ... und 62 weitere Funktionen ## Integrationen (42 insgesamt) - 1ShoppingCart - Adobe Commerce - Airtable - BigCommerce - Calendly - CoreCommerce - Drupal - EKM - FreshMail - FullContact - Gmail - Google Analytics 360 - Google Calendar - Google Drive - Google Forms ... und 27 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - Chat ## Category - [Marketing Automation Tools](https://www.capterra.ch/directory/6/marketing-automation/software) ## Ähnliche Kategorien - [Marketing Automation Tools](https://www.capterra.ch/directory/6/marketing-automation/software) - [Kundenservice Software](https://www.capterra.ch/directory/22/customer-service/software) - [Help-Desk-Software](https://www.capterra.ch/directory/30008/help-desk/software) - [Lead Management Software](https://www.capterra.ch/directory/30017/lead-management/software) - [Wissensmanagement Tools](https://www.capterra.ch/directory/30094/knowledge-management/software) ## Alternativen 1. [Bitrix24](https://www.capterra.ch/software/113540/bitrix24) — 4.2/5 (984 reviews) 2. [EngageBay CRM](https://www.capterra.ch/software/178819/engagebay-marketing) — 4.7/5 (907 reviews) 3. [Marketing 360](https://www.capterra.ch/software/148516/marketing-360) — 4.5/5 (1132 reviews) 4. [Agile CRM](https://www.capterra.ch/software/135148/agile-crm) — 4.1/5 (524 reviews) 5. [Spotler CRM](https://www.capterra.ch/software/88929/really-simple-systems-crm) — 4.4/5 (453 reviews) ## Nutzerbewertungen ### "Magnificent support, and a good product" — 4.0/5 > **Jakub** | *11. März 2021* | Marketing & Werbung | Empfehlungsbewertung: 7.0/10 > > **Vorteile**: Well, it's their support. I had to spend dozens of hours configuring it and creating well-working automation rules. At that time, I had lots of questions. Too often I heard "it's not possible at the moment", but many times I got five-star assistance, including some extra debugging and programming tips. But in fact, the tool itself does its job very well and if I had to choose the app for marketing automation, I would probably pick User.com again. It has many useful features, they are working perfectly. > > **Nachteile**: It has a quite steep learning curve, so you need to invest some time first to learn what you can and what you can't do. It lacks of some basic functions, like subscription management for email subscribers; it also does not let you copy and paste automation blocks, so you often have click, and click, and click… > > I was truly satisfied we chose User.com. It wasn't easy to learn, but it was a profitable investment. Make sure you share your know-how with your team so that you're not the only one who understands what's going on under the hood. ----- ### "Great software with excellent customer service" — 5.0/5 > **Verifizierter Rezensent** | *20. Juli 2021* | Buchhaltung | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: User.com is really easy to use and have a lot of features. Marketing automation works really well and have great capabilities. Implementation is really easy and onboarding is great. > > **Nachteile**: There could be more nice-looking templates to build emails and pop-ups. > > I'm really content with using User.com, marketing automation and email marketing work really well. Software is easy to use, but if you can't do something by yourself their customer service is always happy to help. ----- ### "Why Our Team Had to Say Goodbye to User.com" — 1.0/5 > **Eldar** | *14. April 2023* | Computer-Software | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: It is an all-in-one solution so you don't have to use many other tools. Also, it has an amazing customer support team. > > **Nachteile**: Our team of 100 people has been using User.com for 5 months now. We spent a lot of time and resources integrating User.com with our process and tools. But we had to move away from User.com. That's why:- UX is terrible, even for experienced support people it's hard to navigate or find something, yes we used Intercom and Zendesk so we can easily compare them;- complicates very simple processes, so we always had to look for ways to overcome them or spend much more time solving them, instead of focusing on providing excellent support to our customers;- it provides so many features, but they are all basic or limited, so we usually had to think about how to create another workaround for the missing thing in User.com instead of doing our job;- hidden charges for attached files in letters/chats, this information is not on their pricing page. It is possible to pay an additional $1,000 per year, but if it costs $4,000 per year and that amount increases every month, we cannot accept it;- they are totally unfair or flexible, on the first day of the month we deleted our account but they charged us for the whole month. We do not use their tool, why is it so difficult to return the money? ----- ### "Proactive support team" — 5.0/5 > **Kyrylo** | *23. Oktober 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 6.0/10 > > **Vorteile**: Feature-rich software with great automation potential and superb support team. I was impressed when their customer success officer noticed a technical mistake in my automation setup, notified me, and fixed the issue before it messed up my email campaign. > > **Nachteile**: User.com automation may be difficult to configure as you need to plan the whole flow ahead. It's not as intuitive as on Intercom, but it can automate more processes in your team and provide you with more insight into the relations with your customers and users. ----- ### "Great all-in-one sales and marketing automation tool" — 5.0/5 > **Izabela** | *11. Dezember 2020* | Informationstechnologie & -dienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I just simply love tools that make my life easier\! And user.com is definitely one of them\! I have everything that I need in one place, and that allows our team to be more organized and user-oriented. We can now focus our energy and resources on our customers, instead of running between different tools and trying to find data. I can definitely recommend this to any sales/marketing/customer success teams - user.com is safe, gdpr compliant, affordable and easy to learn and to use. > > **Nachteile**: Just two extra features in 'Conversations' and it would be ideal: - possibility to search previous chats by keywords - would be great if Grammarly could work in the chat (to prevent mistypes in real-time) > > We are using User.com to welcome, onboard, support and reengage our users and customers. It's pretty easy-to-use, therefore we were able to save up time to do other tasks. I am amazed by the fact, that this tool was able to help us simplify our daily task enormously. ----- Seite: 1 / 3\ Weiter: [Nächste Seite](https://www.capterra.ch/software/144916/usercom?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/144916/usercom) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | ja | | | nl | | | nl-BE | | | pt | | | pt-PT | | | sv | | ----- ## Strukturierte Daten