--- description: Detaillierte Informationen über Kisi zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: Kisi Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Objektschutz Software](/directory/30595/physical-security/software) > [Kisi](/software/147727/keyless-door-access) # Kisi Canonical: https://www.capterra.ch/software/147727/keyless-door-access Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.ch/software/147727/keyless-door-access?page=2) > Bietet einen Cloud-verwalteten schlüssellosen Zugang für dein Büro oder Gebäude. Du kannst die Tür mit deinem Smartphone aufschließen. > > Bewertung: **4.1/5** von 58 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet Kisi? Räume, in denen zusammengearbeitet wird. Start-ups. Große Unternehmen. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.1/5** | 58 Nutzerbewertungen | | Bedienkomfort | 4.5/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.0/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.0/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.2/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 70% | (7/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: KISI - **Gegründet**: 2013 ## Gewerblicher Kontext - **Preismodell**: (Kostenlose Version verfügbar) (Gratis Testen) - **Zielgruppe**: 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Android (mobil), iPhone (mobil), iPad (mobil) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Vereinigte Staaten ## Funktionen - Alarmfunktion / Benachrichtigungen - Besuchermanagement - Dashboard Software - Ermittlungsmanagement - Sicherheitsmanagement - Veranstaltungsmanagement - Zugriffskontrollen / Berechtigungen ## Integrationen (11 insgesamt) - Cisco Meraki - Envoy - Gingr - Google Calendar - Google Workspace - Kangarootime - Microsoft Azure - Okta - OneLogin - RecDesk - Sumo Logic ## Optionen für Kundensupport - E-Mail/Helpdesk - Wissensdatenbank - Telefon-Support ## Category - [Objektschutz Software](https://www.capterra.ch/directory/30595/physical-security/software) ## Ähnliche Kategorien - [Objektschutz Software](https://www.capterra.ch/directory/30595/physical-security/software) - [NAC Software (Netzwerkzugriffskontrolle)](https://www.capterra.ch/directory/32855/network-access-control-%28nac%29/software) ## Alternativen 1. [Brivo Access](https://www.capterra.ch/software/1017007/brivo-access) — 4.3/5 (54 reviews) 2. [RemoteLock](https://www.capterra.ch/software/1035199/remotelock) — 2.7/5 (19 reviews) 3. [CASH](https://www.capterra.ch/software/92976/cash) — 4.5/5 (24 reviews) 4. [Resolver](https://www.capterra.ch/software/147599/resolver) — 4.4/5 (79 reviews) 5. [Silvertrac Software](https://www.capterra.ch/software/135436/silvertrac-software) — 4.7/5 (279 reviews) ## Nutzerbewertungen ### "Kisi: Simplifying Security at Business Park" — 4.0/5 > **David A.** | *21. Februar 2024* | Sicherheit & Untersuchungen | Empfehlungsbewertung: 9.0/10 > > **Vorteile**: Kisi's intuitive platform empowers us to manage access like a pro, ensuring our security posture remains strong. > > **Nachteile**: While Kisi excels in core features, advanced investigation tools could be more robust. > > Kisi has significantly improved access control and security management. Its user-friendly interface and extensive features, like granular access control and real-time alerts, have streamlined our operations and provided valuable insights. While some advanced features could be further enhanced, Kisi has demonstrably increased our security posture and given us much-needed peace of mind. ----- ### "Enjoying the system\!" — 5.0/5 > **Delrae** | *23. Januar 2024* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: I love that I have Remote Access to be able to let people in my Gym from home when needed. The setup process for members is super easy as well and being able to navigate the system is user friendly. > > **Nachteile**: It was a little difficult to setup at first and i already had a system it was replacing. I had to hire my security company to come change it for me. It decided to have a bug last week (less than 6 months old) where it needed a power reset. I had to get my security company back again to help me because I was not familiar with what wires to disconnect. Support is great though > > It had been great, support tries to help the best they can although sometimes a phone call over email would be best. But they make sure to answer all questions and get you back up and running. ----- ### "Coworking spaces beware- Forced Billing Migration with No Transparency" — 1.0/5 > **Fiona** | *19. Mai 2026* | Immobilien | Empfehlungsbewertung: 1.0/10 > > **Vorteile**: 1. Can be accessed with mobile (yet this is very common feature with other companies) 2.Integrates with Nexudus > > **Nachteile**: 1. Lack of transparency — after 5 years as a customer, we were forcibly migrated to a new per-user billing model with no explanation of how users are counted. The only communication we received was a vague email saying 'update your payment information.' We were billed for 800+ users including suspended accounts flagged inactive within Kisi's own system and auto-synced users who never once physically accessed our space. After investigating ourselves, we discovered Kisi counts every user regardless of status —even those that were automatically marked as "suspended users by kisi". Reading other reviews, this appears to be a recurring theme across multiple operators. 2.Lack of customer service — one single representative handles all inquiries including billing, support, and disputes. Their listed phone number is non-functional. When we explicitly requested a phone call via email to resolve a significant billing dispute, they refused and stated they only communicate via email. For a company managing physical access control for businesses, this is completely unacceptable. 3.Hardware reliability — 2 of our devices broke with minimal use. > > We have been a long-time Kisi customer operating a coworking and event space business, and our recent experience with the company has been one of the most frustrating and disappointing vendor experiences we have encountered in years. This was not simply a price increase. Kisi completely changed its business model while simultaneously removing the reseller/middleman support structure that many businesses relied on — and did so with extremely poor transparency and communication. For years, we worked through a third-party IT/security reseller who helped install, bill, support, and explain the Kisi ecosystem. Then Kisi removed that middle layer and pushed customers into direct billing while also changing the entire billing structure from door/location-based pricing to a per-user billing model. The issue is not that businesses should never pay more. We understand software evolves and pricing can change. The issue is HOW this was handled. At no point during this transition did Kisi properly explain: \* How “billable users” would actually be counted \* That suspended users could still count toward invoices \* That inactive synced users from integrations could inflate billing \* That users who never even installed or used Kisi could become billable \* How coworking businesses with automated member syncing were expected to realistically operate under this system If Kisi had transparently explained this from the beginning, we would have immediately cleaned up our integrations and inactive accounts before being billed. Instead, we were left completely in the dark while invoices skyrocketed. Most frustrating of all, the billed numbers did not remotely reflect actual usage. We were effectively billed for nearly 6–7 times our real active usage. As a coworking space, we naturally have thousands of temporary, expired, archived, trial, and synced accounts passing through our system over time through integrations. The overwhelming majority of these users never actively used Kisi. Many never downloaded the app, never accessed a door, and many were already suspended or inactive inside Kisi itself. Yet somehow they still became part of the billing count. That is where the frustration comes from. This entire migration felt extremely careless toward existing business customers and showed a major disregard for operational realities and basic business ethics. Customer service throughout this process has also been incredibly disappointing: \* Minimal accountability \* Slow escalations \* Very little willingness to acknowledge the confusion caused by the migration \* Little empathy toward long-time customers suddenly receiving dramatically inflated invoices After researching further, we also found many other reviews describing almost identical experiences following Kisi’s new billing changes: This is clearly not an isolated incident. The unfortunate part is that the hardware and technology itself can work well. But good hardware does not excuse poor communication, weak customer support, or aggressive billing practices that leave customers feeling blindsided. If you are a coworking space, gym, membership-based business, or shared office operator considering Kisi, I strongly encourage you to carefully read recent reviews and do your research. Because based on our experience, the actual invoices may look very different from what you expect and they can change the pricing completely at any point. Unfortunately, we can no longer confidently recommend Kisi to other businesses. There are many alternative access-control providers available, and I would strongly encourage businesses to explore other options before committing to a company that appears to prioritize aggressive account expansion over transparency, customer trust, and ethical business practices. ----- ### "Stay Away From Kisi" — 1.0/5 > **Adam** | *9. Januar 2026* | Bildende Kunst | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: It mostly does what it says it will do. For the most part, I don't have to think too much about it. But that's not saying much. > > **Nachteile**: It's a very bare bones system. Stripped down and cloud-hosted for no other reason (for most organizations) than to charge an exorbitant amount for a subscription (for a DOOR LOCK). The hardware is low quality. The nfc is very finicky so if you plan on that being your main access method, maybe look into another system. > > I had a horrible experience with Kisi. We used Kisi for 3 years. It was installed and paid for through a contractor. That contractor missed a payment to Kisi (we paid the contractor in full and on time) which caused our subscription to be canceled. I reached out to Kisi directly to resolve the issue and they informed me that the plan I was on no longer exists and if I want to get my subscription active again, I'd need to be in one of the new tiers which START at 4 times more than we have been paying for years (for the same functionality, mind you). When explaining the situation to Kisi, how we paid for the year on time and any missed payments on Kisi's end we're between their own contractor and Kisi, not us the customer. They did not look out for their customer at all. I got the cold shoulder from Kisi. Obviously I'm not going to get price-gouged by some low level tech company, so we ripped the Kisi system out and replaced it with a much more feature-rich access control system that is 100% subscription free. Our new reader is beautiful and has facial recognition, per-user pin options, NFC, and mobile NFC. It has a screen and camera so we were also able to replace our smart doorbell with our beautiful new Ubiqiuti system. We're now able to display our logo on our reader as well. ----- ### "Worst integration EVER with Exercise.com" — 1.0/5 > **Steve** | *2. Mai 2025* | Gesundheit, Wellness & Fitness | Empfehlungsbewertung: 0.0/10 > > **Vorteile**: The quick Db relationship with Exercise.com, was fast and worked well. good reporting for most needs > > **Nachteile**: It will NOT WORK IN THE COLD AKA Wisconsin winters - see the documentation 32"f degrades functionality -4F will not work members left out in fridgid temps > > It was fine at temps above 32' F, lower than that, as the documentation clearly states, IT WILL NOT WORK ----- Seite: 1 / 4\ Weiter: [Nächste Seite](https://www.capterra.ch/software/147727/keyless-door-access?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/147727/keyless-door-access) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten