Wir helfen Unternehmen in der Schweiz
seit 15 Jahren bei der Softwareauswahl

Was ist BigChange?

**Mit BigChange kannst du ein produktiveres, effizienteres und profitableres Serviceunternehmen führen.** Die Lösung ist ein 5-in-1-System für die Verwaltung von mobilem Personal und Aufträgen. Die Lösung verbindet dein Büro, mobiles Personal und deine Kundschaft. Die Lösung ersetzt manuelle Planung und Papierarbeit und ermöglicht deinem Team, von Anfang bis Ende einen außergewöhnlichen Service zu liefern. Erstelle Angebote, plane und erledige Arbeiten, stelle Rechnungen aus, nimm Zahlungen entgegen und verwalte jeden Schritt des Workflows in der mobilen Anwendung und verfolge deine Fahrzeuge und Ressourcen.

Wer verwendet BigChange?

BigChange wird in über 60 Branchen eingesetzt, darunter Außendienst, HLK, Installation, Transport und Logistik, Bau, Abfallwirtschaft, der öffentliche Sektor und Ausrüstungsverleih. Bitte BigChange um eine Fallstudie aus deinem Sektor.

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Die grünen Bewertungsbalken geben an, welches Produkt gemessen an der Durchschnittsbewertung und der Zahl der Bewertungen am besten abschneidet.

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Bewertungen über BigChange

Durchschnittliche Bewertung

Gesamt
4.5
Benutzerfreundlichkeit
4.3
Kundenservice
4.6
Funktionen
4.3
Preis-Leistungs-Verhältnis
4.3

Nutzerbewertungen nach Unternehmensgröße (Angestellte)

  • <50
  • 51-200
  • 201-1’000
  • >1’001

Bewertungen nach Punktzahl finden

5
64%
4
25%
3
8%
2
1%
1
1%
Tanya
Operations Manager
Verifizierter Nutzer auf LinkedIn
Hausmeisterservice, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Great Product

5.0 vor 3 Jahren
Untertitel auf Deutsch sind im Videoplayer verfügbar
Sally Ann
Sally Ann
Head of Maintenance in UK
Verifizierter Nutzer auf LinkedIn
Hausmeisterservice, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Big Change Review - It can really help your business grow and it is fantastice for mobile workforce

5.0 letztes Jahr

Kommentare: We solved our scheudling problems and manging our mobile workforce, we went from our teams doing 1 to 2 jobs a day to over six at times. It really can make your business more cost effective. Great experience love the Big Change team.

Vorteile:

It is actually very simple to use, easy to set up but you will time to do it properly. The Big Change team are great and will support you. If you are looking for a cost effective solution for your business I would recommend this.

Nachteile:

Data extraction for any business the data is so important, Big Change are working on this and once they get this right the product really sells it self.

Antwort von BigChange

letztes Jahr

Hi Sally-Ann Thanks for your feedback and for being part of the BigChange Community and shaping how we provide an even better service to our customers. It is great to see your growth from using BigChange and how you have managed to significantly increase the number of jobs being completed by the team. Looking forward to working with you on the evolution of our dashboards so we can help make the data even easier to navigate. If you or your team need any further help, please do not hesitate to reach out to your Customer Success representative or to me directly. Many Thanks Ian Burgess Chief Customer Officer

Jake
Operations Director in UK
Hausmeisterservice, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

In Betracht gezogene Alternativen:

Bigchange Review TDS

4.0 vor 2 Monaten Neu

Kommentare: For us, it was an absolute game changer being the first cloud based CRM system that we had ever used. It made our lives a whole lot easier and freed up a lot of time which allowed us to concentrate on certain areas of the business that had been neglected. It just feels like nothing has really changed since or anything notable has been introduced. It’s starting to feel a bit old and clunky, needs a refresh.

Vorteile:

- Invoicing - Scheduling - Fleet tracking (although this is starting to fail) - Pricing

Nachteile:

- Outrageously high costs to set up quoting documents. - CRM systems constantly failing on job watch. - System crashing when zooming into maps on phones / tablets. - Not enough characters permitted within the quoting description. Some of our quotes are in excess of 5000 characters +. We end up having to send this as a separate schedule which isn't ideal. - Starting to feel old and clunky.

Antwort von BigChange

letzten Monat

Hi Jake, Thank you for taking the time to leave us a review. We are truly sorry to hear about the issues you're experiencing with our system. Your concerns are very important to us and we take them seriously. I wanted to let you know that your Customer Success Manager, Leila, has been notified about the situation and will be reaching out to you shortly. We would greatly appreciate the opportunity to turn this situation around for you. Our team is committed to ensuring your satisfaction and we will do our utmost to rectify any issues you have encountered. Thank you once again for your feedback. We look forward to resolving these issues and continuing to serve your needs. Kind regards Louise

Abby
Operations Support Supervisor in UK
Umweltdienstleistungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

2 years+ BigChange use

3.0 vor 10 Monaten

Kommentare: BigChange has been a good, straightforward system for job management (after initial set up). It's easy to create quotes, contracts, jobs, and purchase orders, and to schedule to engineers. The customisable aspect of the system was good to be able to adapt to our processes and develop personalised report templates. After a promising start with lots of new releases and development, and good customer service, the service levels and developments have dropped off, and we have given up on many of the hoped-for additions.

Vorteile:

BigChange is easy to use on a day-to-day basis - creating quotes, jobs and contracts and purchase orders is easy, after the initial set up. Scheduling is straightforward.I liked the suggestions portal and the feeling that improvements were being made based on our requirements (it's a shame that this no longer exists).

Nachteile:

We have always wanted an asset management system, but have never found a solution that would work with our custom job reports, and record trends. We looked into integration with laboratories, but costs were prohibitive. Things like being able to see calendars on devices, easier stock and timesheet management, having sites and jobs linked to account managers in an effective way, are all things we have never managed to sort out. Having additional costs for developments which would be helpful for all customers has deterred us. Many issues going to Roadcrew have never been completed, and service levels have dropped off in the last year.

Antwort von BigChange

vor 10 Monaten

Hi Abby, Thanks so much for your feedback. We're sorry to hear about your bad experience with the customer service and appreciate you bringing this to our attention. We take customer feedback seriously and are committed to making things right. Would you mind reaching out to me by email with your details, [email protected], I can then escalate this for you to get a resolution. It would also be good to know more about the additions you are requesting so I can look into this for you. It may interest you to know that we hold regular customer forums up and down the UK where the BigChange team does a product showcase on various system features, this has helped so many of our customers. You are welcome to join us at one of our next forums, let me know if you would like more details. I look forward to hearing from you. Best wishes Louise

Dave
Director in UK
Hausmeisterservice, 2–10 Mitarbeiter
Verwendete die Software für: Mehr als 2 Jahre
Herkunft der Bewertung

The centre of our business

4.0 vor 2 Monaten

Kommentare: Overall we're happy and the service we get is great especially from [sensitive content hidden], however the user interface needs to rapidly improve as it feels 10 -15 years behind. If this improved I think we would use more of the system and it really would be top of the tree in the workforce management world. The team are doing lots of updates but not to the interface.

Vorteile:

It's allowed us to completely remove paper meaning we are far more efficient and effective in scheduling in work and optimising our technicians days. Our customer care [sensitive content hidden] is really attentive and understanding with regular visits, something other workforce management systems don't offer.

Nachteile:

The user interface is quite clunky and old looking, it could do with an update as it isn't overly intuitive making it harder for new staff in the office to learn. The lack of accounting integration into the sage cloudbased software means we don't invoice or use the financial side. We integrate the system with a client meaning they can allocate us jobs however this is also clunky and dated.

Antwort von BigChange

vor 2 Monaten

Hi Dave, Thank you for your review and for taking the time to provide feedback on your experience with BigChange. Firstly It makes us incredibly happy to know that your Customer Success Manager has greatly supported you. We are always looking for ways to improve our services and your feedback is valuable to us. I have passed on your feedback to Olivia, who will contact you to arrange a visit in the coming weeks. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best wishes Louise

Tina
CRM & Data Delivery Manager in UK
Sicherheit & Untersuchungen, 51–200 Mitarbeiter
Verwendete die Software für: Mehr als 1 Jahr
Herkunft der Bewertung

Game changing software

5.0 vor 7 Monaten

Kommentare: Moving over to BC was a massive step for our company as we had been using our previous software for nearly 20 years. We knew we had to move away and find something new, and from the first demo we knew BC could be just what we needed. We have been able to move away from paper certs, using a third party tracking system, invoice more precisely.

Vorteile:

As a company being able to send digital certs to clients through the automatic sending feature has save us many hours of admin labour. This has meant we can concentrate on other admin that can at times be left behind in priority. The live data and tracking and knowing where our resources are takes the guess work out of the job. Being able to add stock items through Job Watch is a major plus. Knowing what stock we have available and what the resources have on their vehicles is something we never had before so has made scheduling and ordering a much more streamlined experience.

Nachteile:

I would like to be able to customise by view in some areas not already available. Some reporting could be improved.

Antwort von BigChange

vor 5 Monaten

Hi Tina, Thank you so much for your positive feedback! We're glad to have you as our customer and to see that you're enjoying the system. It makes us incredibly happy to know that we were able to help you achieve your goals. We'll continue working hard to provide you with an excellent experience. If you would like any help and support in navigating the system and learning any functionalities you are unsure of, don't hesitate to get in touch with our Roadcrew team or your Customer Success Manager. Or email me and I will pass on any feedback. [email protected]. Thanks for taking the time to write this review; it means a lot to us. Cheers! Best Wishes Louise