--- description: Detaillierte Informationen über CallTools zu Benutzerfreundlichkeit, Funktionen, Kosten, Vor- und Nachteilen aus verifizierten Nutzer-Erfahrungen. Lies Ratings & Bewertungen und entdecke ähnliche Tools dank Capterra Schweiz. image: https://gdm-localsites-assets-gfprod.imgix.net/images/capterra/og_logo-e5a8c001ed0bd1bb922639230fcea71a.png?auto=format%2Cenhance%2Ccompress title: CallTools Kosten, Erfahrungen & Bewertungen - Capterra Schweiz 2026 --- Breadcrumb: [Startseite](/) > [Call-Center Software](/directory/30007/call-center/software) > [CallTools](/software/149510/call-center-software) # CallTools Canonical: https://www.capterra.ch/software/149510/call-center-software Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.capterra.ch/software/149510/call-center-software?page=2) > Vorhersage-, Leistungs- und Vorschau-Wählfunktion mit eingebautem Web-Telefon, CRM und dediziertem In-House-Supportteam. > > Bewertung: **4.8/5** von 156 Nutzern. Top bewertet für **Weiterempfehlungsquote**. ----- ## Übersicht ### Wer verwendet CallTools? Das Unternehmen betreut BPOs, Callcenter, Telemarketer, Vertriebs- und Kundenbetreuungszentren (50 bis über 100 Mitarbeiter) oder CRM-Nutzer, die nur mit Live-Kunden, Leads und Interessenten sprechen möchten. ## Kurzstatistiken und Ratings | Metrik | Bewertung | Detail | | **Gesamt** | **4.8/5** | 156 Nutzerbewertungen | | Bedienkomfort | 4.7/5 | Auf Basis der Gesamtbewertungen | | Kundenbetreuung | 4.8/5 | Auf Basis der Gesamtbewertungen | | Preis-Leistungs-Verhältnis | 4.8/5 | Auf Basis der Gesamtbewertungen | | Funktionen | 4.8/5 | Auf Basis der Gesamtbewertungen | | Empfehlungsprozentsatz | 90% | (9/10 Weiterempfehlungsquote) | ## Über den Anbieter - **Unternehmen**: CallTools - **Region**: Irvine, USA - **Gegründet**: 2014 ## Gewerblicher Kontext - **Zielgruppe**: Selbstständig, 2–10, 11–50, 51–200, 201–500, 501–1'000, 1'001–5'000, 5'001–10'000, 10'000+ - **Bereitstellungen und Plattformen**: Cloud, SaaS, webbasiert, Mac (Desktop), Windows (Desktop) - **Unterstützte Sprachen**: Englisch - **Verfügbare Länder**: Kanada, Vereinigte Staaten ## Funktionen - Anrufaufzeichnung - Anrufer-ID - Anrufprotokoll - Anruftext-Aufzeichnung - Anrufverfolgung - Anrufüberwachung - Automatische Anrufverteilung - Automatisches Telefonwahlgerät - Automatisiertes Routing - Berichterstattung / Analyse - Berichterstattung und Statistik - Berichterstattung über Anrufe - CRM-Systeme - Call-Center-Management - Computer Telephony Integration - Dashboard Software - IVR - Inbound Callcenter - Kampagnenmanagement - Kontaktmanagement - Leadmanagement - Leistungsmanagement - Listen-Management - Management der Anruflisten - Multi-Channel-Kommunikation - Outbound-Callcenter - Power Dialer - Prädiktive Wähler - SIP-Trunking - Umleitung der Anrufe - Verfolgung von Interaktionen - VoIP (IP-Telefonie) - Voice-Mail - Warteschlangenmanagement - Weiterleitung von Anrufen (Call Routing) ## Integrationen (33 insgesamt) - 3CLogic - Adobe Commerce - Avaya Experience Platform - Balto - BirdDog Software - ClickFunnels - DebtPayPro - Gmail - Google Maps - Google Sheets - HighLevel - HubSpot CRM - HubSpot Marketing Hub - HubSpot Sales Hub - HubSpot Service Hub ... und 18 weitere Integrationen ## Optionen für Kundensupport - E-Mail/Helpdesk - FAQ/Forum - Wissensdatenbank - Telefon-Support - 24/7 Live-Support - Chat ## Category - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) ## Ähnliche Kategorien - [Call-Center Software](https://www.capterra.ch/directory/30007/call-center/software) - [Telefon Software](https://www.capterra.ch/directory/30084/telephony/software) - [Inside-Sales-Software](https://www.capterra.ch/directory/30680/inside-sales/software) - [VoIP-Software](https://www.capterra.ch/directory/30940/voip/software) - [Telemarketing Software](https://www.capterra.ch/directory/31034/telemarketing/software) ## Alternativen 1. [Ringover](https://www.capterra.ch/software/169627/ringover) — 4.7/5 (884 reviews) 2. [Convoso](https://www.capterra.ch/software/76768/cloud-predictive-dialer) — 4.5/5 (395 reviews) 3. [DialedIn CCaaS](https://www.capterra.ch/software/29589/callcenternow) — 4.8/5 (330 reviews) 4. [Readymode](https://www.capterra.ch/software/136728/Readymode) — 4.6/5 (144 reviews) 5. [LiveAgent](https://www.capterra.ch/software/102188/liveagent) — 4.7/5 (1787 reviews) ## Nutzerbewertungen ### "Useful tool for customer service" — 5.0/5 > **Daniel Alejandro** | *24. Januar 2019* | Verbraucherdienste | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: It is the best tool we have to make an impeccable customer service. It is used to generate case numbers related to the received call and be able to track it to generate a unique satisfaction in the customer. > > **Nachteile**: Sometimes it is very complicated to manage the mute and hold buttons, the times are not enough to manage the information requested by the customer. > > This application is used a lot for 2 years for the impeccable attention of my clients regarding the technical support of the television, telephone and internet services. scheduled technicians and followed up the cases created in order to guarantee a quality service ----- ### "Vital Tool for Success" — 5.0/5 > **Neil** | *24. Juli 2024* | Versicherung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: Great customer support from \[sensitive content hidden\]. Responds immediately. Easy to use tool, makes dialing fast and efficient. > > **Nachteile**: Nothing I didn’t like. Everything was easy and user friendly. > > \[sensitive content hidden\] is the main reason I decided to try CallTools and I was extremely grateful I did. It has helped our business be more efficient and productive. Much easier to manage KPIs as well. ----- ### "Web based VOIP -Easy Setup, Requirement, and Implementation" — 3.0/5 > **Maria Lenin** | *17. August 2018* | Empfehlungsbewertung: 8.0/10 > > **Vorteile**: I would recommend calltools for small businesses with one or two callers. It is a web based tool and agents can log in with a username and password. It has the basic features for calling and standard fields to classify and manage your leads. It is cheap and ideal for part time calling. Easy setup,requirements and training , calling can start immediately . The day still ends productive, less errors compared to other web based call tool. Can see agents logged in and call status on a real time basis. > > **Nachteile**: Since it is web based, the call quality depends on the internet connection. Reports are basic metrics. You can not customize the fields o be able o address certain goals or objectives of a campaign. Errors in availability mode and not receiving calls can be observed but can be addressed or solved by logging in and out. Lead status tracking and prioritization could be difficult and still need manual taking notes in excel for sales or potential leads information. Better if more than 1 agent logged in for smoother and faster call flow. If only one agent, click to call is preferable than automated. Next call wait time can take long if automated on one agent logged in thus time is not maximized and optimized. ----- ### "CallTools is the best power dialer out there\!" — 5.0/5 > **David** | *9. Februar 2023* | Telekommunikation | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: CallTools is the best call center software. We are able to keep track of everything we do, optimize our records, and extend our outreach with no limits\! We have also had the BEST support with the CallTools team and \[sensitive content hidden\] himself. We are always kept informed of new updates and new features and how to use them and the team provides great advice with affordable options for us to improve all aspects of our call center. > > **Nachteile**: I have had no issues with this software. If I have a question about how to use a tool or feature or I'm not using something correctly, the CallTools support team is always easy to set up a meeting with and they always address any questions or concerns. > > Overall I have had the greatest experience using CallTools and have never once considered switching software. The technology, new features, and new updates that CallTools constantly brings to their customers is unmatched, and the level of support you receive is unlike anything I've seen with other companies like them. ----- ### "Very Robust Call Center Software. We Tried Lots of Call Center Platforms, and CallTools Won\!" — 5.0/5 > **Joseph** | *8. November 2020* | Marketing & Werbung | Empfehlungsbewertung: 10.0/10 > > **Vorteile**: "Reliability" and "Ease of Use" for our sales agents is paramount. This is one of the easiest and user friendly call center software we have ever used. Agents love it because it is so easy to use. The reliability of being available with very limited downtime is another huge factor that we liked about the software. Another thing I will mention is it is loaded with features that allow us to easily customize every single campaign, and lead management is just a simple download and upload away. > > **Nachteile**: You must put some time in learning the backend of actually setting everything up. They do have great tutorial videos, and technical support will help you every step of the way, but there is a learning curve. So, not sure if it is a con, but that is the only thing I can think that I could write here. > > Overall, we love it and we will never shop again for alternative software because we are happy with the software, and we are happy with customer support, and our agents are happy that they have an easy to use yet robust calling platform to use daily. ----- Seite: 1 / 8\ Weiter: [Nächste Seite](https://www.capterra.ch/software/149510/call-center-software?page=2) ## Links - [Auf Capterra anzeigen](https://www.capterra.ch/software/149510/call-center-software) ## Diese Seite ist in den folgenden Sprachen verfügbar | Sprache | URL | | de | | | de-AT | | | de-CH | | | en | | | en-AE | | | en-AU | | | en-CA | | | en-GB | | | en-IE | | | en-IL | | | en-IN | | | en-NZ | | | en-SG | | | en-ZA | | | es | | | es-AR | | | es-CL | | | es-CO | | | es-CR | | | es-DO | | | es-EC | | | es-MX | | | es-PA | | | es-PE | | | fr | | | fr-BE | | | fr-CA | | | fr-LU | | | it | | | nl | | | nl-BE | | | pt | | | pt-PT | | ----- ## Strukturierte Daten