InteliWISE Live Chat

Love Live Chat

Vorteile:

We love Live Chat and wish we could use it more! Because of the licenses and the sheer numbers of our support team and the calls we have, Live Chat is used primarily by upper management teams who offer escalation support for our teams. That's a shame on our part because we have far less issues with Live Chat than we do with the other chat client our agents use. It is stable and gives us almost instant access which is nice because when a call is escalated, we don't want to have the customer "on hold". Having the option for our customers to go live and get someone right away is a plus.

Nachteile:

There's nothing I can really say about Live Chat outside of the cost. I wish it was not limited to upper managements usage which was our decision not Live Chat. But cost wise its more efficient with another chat program for our agents.

The best software app ever

Vorteile:

The way the software is build is user friendly and hot keys are making work very much easy! The ability to see what the other end types before receiving it is a genius!

Nachteile:

Easy to use but lags from time to time. Onve updated its brand new as always

Time Saving Software

Kommentare: It was good when i first time used this software then i do not find it more helpfull.

Vorteile:

If you are running out of time and you want to purchase something when you want you need to show only selected item then there is live chat to help you out. It will allow you to chat one of there executive and they will try their best to fulfil your wish. It is an easy process and you can save your time sometimes.

Nachteile:

It is very difficult to choose something from specified list. So Sometimes it is tricky to select something of our choice.

Awesome Application

Vorteile:

It always helps me to connect with my dear and near ones in a simple and easy way. The quality of the video is also excellent.

Nachteile:

Sometimes it got stuck while making video calls

Not perfect, but does it's job

Kommentare: Overall this is a great product for sales and support teams. It is not perfect, but you can see they're always making changes, and working on improvements.

Vorteile:

Messaging in web version is almost perfect. The ability to see what is customer writing before he sends the message is the most helpful one.

Nachteile:

The mobile app is bad. You ca basically chat with current visitor, but it doesn't allow you to see older chats. It is also quite buggy.

LiveChat is awesome, I really like the quality of the service!

Vorteile:

Having Live Chat as a feature on your website is awesome! It has the ability to answer questions all around the clock, well at least most of the time. The LiveChat services is a great way to give your customers, or patients the idea that you are available all day long.

Nachteile:

The only bad thing about LiveChat, is that it can sometimes sound a bit robotic. I don't think that people want a robotic answer, keep in mind, this does not happen all the time. But, when it does, it actually matters, as far as business goes.

Very decent remote support

Kommentare: One of my best remote support software, just wished they had more to offer for troubleshooting technicians.

Vorteile:

Has a lot of value for the price you pay and very robust software compared to other companies who promise the best remote support software and can't deliver. If your looking for a robust remote software, start here.

Nachteile:

They can do more for the software and add other features that technician's need while troubleshooting computers. I wish they could have more.

Live chat review

Vorteile:

The thing i liked most about this that it is offline customer service software with live support, help desk software, and web analytics capabilities.

Nachteile:

There is nothing wrong about this software But sometimes it crashes suddenly

Great product

Kommentare: WE're now able to connect with customers that are on our web site in real-time.

Vorteile:

Ability to connect with potential customers real time when on our web site

Nachteile:

Does not have the ability to long in or out automatically at a certain time of the day.

LiveChat is a good addition to our website that helps generate leads.

Vorteile:

I like how straightforward the platform is. It allows potential clients on our website to get the quick answers they are looking for in a timely manner. A few of the features I like the most are the canned responses, ability to transfer chats, and the ability to route based on teams.

Nachteile:

It is a very basic chat tool with limited functionality and features. It is almost more customer service centric rather than a sales-centric tool.

Beccommunity

Vorteile:

Belle qualité de logiciel de base mais pas toujours adéquate

Nachteile:

Nous avons préférer l’utilisation plus simple d’un autre logiciel

Live Chat software daily use

Kommentare: Overall the experience was OK, the live chat had a good chatbot that was available for assisting us if we had problems with the software.

Vorteile:

The chatting function was working smooth and easy. You could see the Geographic location of the client. The tagging system was useful.

Nachteile:

The email system was not very handy, the tickets got mixed with chats. This program is best for chats and unfortunately not for emails. You could easily reply to the same email as someone else did at the same time, as it was not possible to make it yours.

Important of Live Chat

Kommentare: Overall I can recommend that this is the best software for the businesses.

Vorteile:

By using this software I can communicate much faster with my clients through my website.due to that I can save my time as well.So it is very useful for the clients as well.

Nachteile:

The cost of this little bit high is the only problem that I face.

Live chat makes interacting with your customers easy and efficient. Dashboard could improve though.

Kommentare: - Real-time tracking of visitors on website
- Ability to interact with customers on website
- Better context of chat based on information provided by the tool
- Increase in sales because of use

Vorteile:

- Great number of features available - Live tracking of customer - All the information available about the visitor helps you decide context of the talk - Geo tracking is pretty accurate

Nachteile:

- The dashboard user experience can be improved - Backend UI is too old school - The pricing could be a bit better

I love the Live chat feature. it should be incorporated at every business.

Vorteile:

For those who are at work, don't feel like being on hold, etc all you have to do is get on live chat. I've had emergency situations and had to get on a live chat. So convenient.

Nachteile:

I am so excited about he live chat feature that I am unable to think of any negative features at this point.

The easy way to help

Vorteile:

Live Chat is a very good help desk software to give the best customer support service.

Nachteile:

Not much about this product, good for simple solutions.

This app needs some improvements.

Vorteile:

The application allows me to connect with my students whenever they need help. This is the only reason I used the Live Chat app while I’ve been testing it.

Nachteile:

There's notification problems and often has trouble connecting to the internet or disconnects randomly.

Best for discover new friends

Kommentare: Now we can take interviews live by using live chat.

Vorteile:

It's the easy way to discover people around the world, we can video chat to new friends.

Nachteile:

Charges are some high to full access, video chat with women are some costly.

Obviously the best live chat software

Vorteile:

I was able to deploy it in minutes, after free signup, freetrial also helped in order to view all the futures this app has. The unlimited agents is great even in the basic form, helped me achieving a very high conversation rate with the customers

Nachteile:

Regarding the packages is a big gap between first and second, would like to be able to convert more visitors and in more languages than I know.

Use to communicate with new people.

Kommentare: Met new people

Vorteile:

There aren't many that are free anymore. You can create a room based on any topic of your own choice.

Nachteile:

Always the same people. No standardized rooms for common interests. Lack of sensorship. No verification process.