eHopper

Great Company, Great Software, Awesome Service

Kommentare: Ehopper has awesome support, they listen and are very fast at resolving issues. They will train you as many times as needed to ensure you and your staff can utilize every bit of the software to enhance your user experience and make sure your business runs smoothly. They have competitive pricing and are always adding new features and functions to help businesses grow and thrive.

Vorteile:

This software is easy to use and has everything a business needs to stay organized and up to date with their software in todays day and age. They are constantly evolving and stay competitive in the POS industry as a leader in POS technology.

Nachteile:

They are missing a few features for fullservice restuarants but plan on adding them in the future.

Best System

Vorteile:

I love everything that ehopper does and has to offer.

Nachteile:

I don't have anything to say about the least because I love it!!

Used be a good one; however, now it is horrible

Kommentare: Will be GLAD TO LEAVE this POS asap due to a terrible customer support.

Vorteile:

Back in 2018 the support was awesome, they went an extra mile in order to sustify their customers.

Nachteile:

Now is 2020 the customer support is the worst in the world. For example, [SENSITIVE CONTENT HIDDEN] (if you hear her name, pls hang up and don't waiste your time!!) she waisted 20+ mins of my precious time, she accused me that I'm not paying for the software, as well as she cannot find mb e in the system and stated that I'm a free member who is NOT going to get help. On my question how about the monthly charges for 2 registers that I'm paying for 2 years, she retorted it is for the devices (however, the devices were paid in full 2 years ago!) I cannot believe they hired her. If you got a dummiest technician on the phone, like I did on May 12th, whose answers are "... I can't find an article... I don't know the answer...!" That's the sing to LEAVE this company. On my request to transfer my phone call to a manager, I got yelled by [SENSITIVE CONTENT HIDDEN] and he screamed at me like a crazy person. That the real face of the technical support right now in 2020.

eHopper customer experience

Kommentare: For the most part, the service fills our need at this time.

Vorteile:

We have a convenience store and the inventory management can be very helpful. Also the customer service is very good.

Nachteile:

There are a few small programming options that would be helpful. For example, after the last update they took away the ability to turn off the receipt printing so that we didn't have the "uncheck" that option after every single transaction. We are in a small community and don't have much traffic but with 100 transactions per day that's 100 times we have to click a button. It's not a huge deal but there are just little things like that they overlook I think.

Great Service, Limited Functionality

Kommentare: Overall, it was a positive experience and I would continue to follow their software and hopefully see new and advanced features in the future.

Vorteile:

The software was affordable, the team was very responsive to troubleshoot any issues we had.

Nachteile:

The software was not advanced enough to support all the reporting needs we had in order to analyze our retail performance. There were also a lot of integration and syncing issues with QBO.